Fresh sub Great rewards provided just watch the rewards Repeat customers Ham and cheese sub read more

There was a dark brown hair in my good and when I called to tell them I'm coming back and want a refund she said OK. I get there and she proceeds to tell me her manager said they can't do refunds and want to take my name and number. I told her to call her manager and he said the higher ups don't allow them to give refunds and asked for my number again. How can you run a business and not give refunds. I cannot find a number for corporate and had to send an email. It's bad enough there was a hair in my food and now I can't get my money back. Never eat there again! read more

Jersey Mike's Subs - I have golden brown hair and this is dark brown - Sandwiches Near Me - Yucaipa, California

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I've had a consistently frustrating experience at this location. This is now the fifth time I've ordered through the app, arrived at or even after the estimated pickup time, and still had to wait--often 30+ minutes--for my food to be ready. I've already submitted complaints through the Jersey Mike's app and received responses from administrative staff saying they would address the issue with the store. That was a couple of visits ago, and unfortunately, nothing has improved. I understand this is a sandwich shop and not a life-or-death situation, but repeated delays like this are disappointing--especially when the business sets expectations for pickup times and doesn't meet them. At a certain point, it reflects a lack of urgency and accountability from the staff and management. The most frustrating part is that I genuinely enjoy the food, which is why I keep coming back. But the service at this location has been consistently poor, and it's something that really needs to be addressed. PS once the food finally got delivered 30 minutes late. The order was completely wrong was on the wrong bread and I put special instructions for no peppers and there was peppers on my sandwich. read more

Service was horrible the 3 girls that work make it so obvious when they talk about customer in between each other or maybe because we weren't white they were talking about us and giving us dirty looks an besides that the place was dirty behind the sandwich bar was dirty. Instead of talking about ppl they should make sure the store is clean and keep busy. read more

Massive improvement to this location! Abby made a perfect sandwich tonight. Everything was well balanced. You know what I mean...the meat was spread out well not clumped in the middle. Super good job. read more

Jersey Mike's Subs - Sorry that is NOT extra meat. - Sandwiches Near Me - Yucaipa, California

This place sucks. 1 girl was making all the sandwiches last night. There were 2 guys but they werent any help. My husband ordered the wrong sandwich. So he reordered. The guy that took the order, didnt ask him much of anything. So the guy ordered a regular sized sandwich, didn't ask my husband which type of bread, so the bread was wrong. Just told my husband to wait while the meat slicer was being cleaned and he would get his sandwich. Why hire people who lack customer service skills to take orders? My husband wasted money and ended up not eating. read more

Best service I have had the workers are so very nice and they sure do make a great sandwich read more

Jersey Mike's Subs - That good sandwich - Sandwiches Near Me - Yucaipa, California

The service is the worst they have children working who don't have basic skills i came in tonight, waited almost a half hour for 1 sandwich and wouldn't you know it? I get to the car, open it up.They put lettuce in tomato on my philly.Cheesesteak i didn't ask for that i go back in and said, I didn't know. Lettuce and tomato came on the philly, otherwise I wouldn't have ordered it, they said it doesn't then the girl takes my sandwich. Unwraps. It and tries to pull the lettuce out of the melted cheese on my sub.I said, listen, if you're going to just pull that stuff off and give it back to me, I don't want it. Can I have a refund?Three employees heard me ask for a refund Not one of them stopped what they were doing, and acknowledged me and gave me a refund. I left no sandwich no money i'm not waiting ten minutes for you to stop making sandwiches to give me a refund read more

Was beyond happy with my order and service. Just worked 8 days straight and was lucky enough to catch Jersey Mike's before they closed. Isaiah and Krista were awesome and kind. Thank you guys for feeding me. I appreciate it! read more

Dalia was awesome! expert sandwich maker! best JM's I've been to... Super convenient... amazing staff clean dining room. Highly recommend read more

Wonderful food! Such good service, workers always put people who need it first! And I get that! Music is wonderful, love everything about it! Thank you Jersey mikes! read more

Always a pleasant visit! The staff is friendly, welcoming, and really pays attention to getting things right. Great service with a positive vibe every time. Food is always fresh and delicious. read more

This is a sandwich spot that hits the spot. Definitely paying for the quality. Also, mikes way is the only way to go with your sammy!

Food is great. The service is great and the customer service is acceptable. Every time we have gone it has been a good experience

I was at the Yucaipa location today. I recognized the young man who waited on me last time. "Nathan" remembered me and how I liked my sandwich. Nathan is hard working and has a great attitude. I just thought he deserved some recognition for that. read more

Ordered food on line to pick up at 5:15pm, We waited 15 minutes while they help other customers. This needs to be addressed. That is why you order on line. read more

This establishment is lucky to get 2 Stars. I was SHOCKED at the cost of a very unfulfilling sandwich. Their so-called "Giant" sandwich was more like a NOT SO GIANT sandwich. Hard to believe that people pay this kind of money for a sandwich that does not measure up to anything more than mediocre. I thought Subway was bad, this place runs a close second. Where are the sandwiches on your commercials? I never saw one sandwich the size that they advertise. Jersey Mike's please don't worry, there are plenty of SHEEPLE that will still visit this so-called sandwich shop. read more

Slowest Jersey Mikes around. Really should remove "Fast Service" from description. The food is great which of course should be being a chain restaurant. Ordered online with the generic food will be ready in 20-30 mins. Food was not ready for over an hour. This has happened a number of times. read more

This place sucks. 1 customer and these ppl can't handle it. They need training. They have no clue what is going on and to fill orders. Dirty inside. The foods good but not that good for the hassle all the time. When I come here damn it why did I come. read more

Very slow service, unfriendly staff and bathroom not working. The time I was in there was 2:00 so its should be easy not being a peak time.

Good part is the food is good bad part is the employee Carlee was not very welcoming and impolite. It was our first time there and she was no help and with a very serious face, I don't wanna be helped by her again. Carlee you need some serious customers service skills and motivation to DO YOUR JOB. read more

Probably the worst customer service in a jersey mikes I've ever been to, I ordered food without mayo and they put mayo, I said that's unacceptable but the worker got mad and said really and made me wait 10 min to make me another, worst service ever read more

Rude, lazy workers / customer service. They don't greet their customers. They make them wait for far too long without saying a work. One lady incorrectly made a man's sandwich and when he asked her to remake it she didn't read more

I visited this place about a year ago and maybe it was new or different management. Wow what a difference a year makes.... Out front the awning is torn. It has a small sign identifying it as Jersey Mike's. The salad or lettuce looked old and wilted. The female making sandwiches had a bad attitude when told what to put on the sandwich. Sounded like 6 people in training and one person with experience. Wow, never coming back! read more

So its not on the place but the interview process it is the most unprofessional place I ever Interviewed at I have never Interviewed in a Group of more then 15 people and it was atrocious I only wanted a fun job I was way over qualified for and dam was I right the owner was so bad she was way late and she was still talking on the phone with someone in her car after she arrived may I might add they had us waiting in the cold , good good though but just dont work here if you want to step down and start over its a fire hole. I highly suggest you do one on one interviews they mean more and you get better candidates also it was so generic like hi and bye for me to wait in the cold for. read more

What the hell! I order 2 large sandwiches and came out to over $45 with tax I mean your sandwiches are good but not that good and the service you have for overpaid sandwich maker that can't even get my order right is ridiculous. I rather pay a struggling mom and pop shop then to come back to Jersey Mike's for an overpriced mediocre sandwich. I'm done... boycott Jersey Mike's read more

I'm giving an extra star because the two young men working today were both very polite and customer service oriented. I waited 30 minutes for a sandwich with only 3 people ahead of me. The young brunette gal who was slicing was definitely struggling and drowning, but she also had an attitude and pretended not to hear me when I politely asked her a question. She literally ignored me 5 times. She was 6 inches from me and I know she could hear me. For a $20 sandwich the sad amount of turkey I received was not worth it. I will stick to Subway from now on. They have a way more efficient system, better prices and tastier sandwiches and their employees don't play mute like some kind of child. read more

I went to this location as it is usually better than the Beaumont location. The young who waited on me . Asked me times what bread I wanted I told him 3 times. He walked over to the bread and asked a 4th time. After selecting the bread he laid the bread on the counter , my order wasn't complicated. He forgot items on my sandwich . I did didnt say anything as he was having a hard time just functioning. I said no vinegar and he loaded the sandwich with vinegar, when I reminded him he scraped the lettuce and tomato off then added more lettuce and tomato . Service was bad , sandwich was bad . Pretty disappointed read more

I didn't like the service only two employees, and my order was ready because I ordered it over the phone, but the guy let me wait for 10 minutes and charge me an extra two dollars for the gluten free bread even though I add it to my order . I am not going there anymore. read more

1st time here in a while because of the lack of staff and or organization of the way the worked. However today was much different. They had enough staff and they all worked very well.. I did not preorder my sandwiches which would usually make my full lunch breal just waiting. But today I was in and out fast and they were still busy with other orders both online and in person. Way to go team!! Keep up the great work. Monday at lunch read more

Visited this business for a sandwich this morning. I'm eyeballing the condiments while they're slicing meat and cheese and noticed the lettuce is a bit brown and towards the bottom of the bin, and this is at 10:40 am! I mentioned this to the girl and asked for some fresh lettuce. She looks at me like I'm nuts and continues to pile this wilted brown lettuce on there anyway. I'm like "for $18 you can't use fresh lettuce?" Still no comment like there must be a language barrier? Good grief. If you're gonna demand the highest prices for the freshest ingredients you're gonna need to step up your game. read more

I ordered a turkey sub and there was only one very, very thin shaved piece of turkey it! What a ripe off.

Went to the Yucaipa location on of Yucaipa BLVD. Honestly... I'm disappointed. I made a phone order for one sandwich. One of their special numbers, not even a costume made one. They said it would be an hour wait for one sandwich, okay, I get that they're busy. Completely understand. They say they're out of avocado for the number, still the same price without the avocado, I still said okay that's fine. Waited an hour, and went to pick up my sandwich. When I walked in they have caution tape around the chairs and table with a sign lobby is closed. Again I completely understand due to COVID19. What bothered me is the dirty floors and counters full of sandwich toppings and sticky soda or something on the floors. It wasn't crowded their was about 6 people inside waiting including me, it just felt crowded because they only allow you so far into the doors. What bothered me was the guy who went before me was coughing and everything and didn't even have a face mask, when you are required to wear one to go inside. He was touching everything including the pin pad and counter. Thank goodness I had Lysol wipes and a mask so I wiped everything down when I got back in the car. Cards, hands, phone, door handle, steering wheel, everything. When I got home the sandwich was for my immune compromised parents including myself, didn't feel the need to mention it, but I just thought everyone should know since this is a huge thing right now with COVID19. My parents shared the sandwich and I was expecting the no avocado, but then there was no bacon either which comes with the sandwich. So, I basically paid 9.95 for a ham, lettuce, & tomato sandwich, which the lettuce was all soft and wilted too. I'm sorry, & feel the complete empathy for those working overtime, working hard, everyone who is an essential worker. I completely understand and hope they all stay strong... but I'm just disappointed in this place. read more

I have had two completely incorrect orders at this location and every time the staff has a major chip on their shoulders about being called out on their inability to be able to read simple instructions on how to make a sandwich and put the correct toppings on it. I don't understand how the quality of service has gone downhill so much since Covid, but it is absolutely and utterly frustrating when prices have gone up due to inflation. So now we're supposed to pay more but still, we're supposed to expect unsatisfactory, customer service, and the sandwich makers to behave as if somehow I am in the wrong when they can't follow simple instructions. read more

Ok, here it is the subs are good and by far the freshest around however, you better go drain your bank account in order receive your order ‍just saying. read more

Me and my boyfriend love jersey mikes at other locations like murrieta and Temecula but this one needs help. It's not hard to make a sandwich and add one thing or take one thing off.. as we have both worked in food service and customer service in the past, me and my boyfriend do not even expect them to be super nice or anything we only expect civility and leaving with a good sandwich. When I'm here I want to hop back there and help them.. they definitely need to get their stuff together. read more

06/15/2021 6:45pm I went in to grab a salad & wrap. At this time of evening I wasn't shocked to hear they were low on bread and several other items. The 4 workers were watching me as I went to ask about an item and before I could answer the young lady shook her head no....I laughed, she laughed, the other 3 workers started giggling. I walked out with everything I needed for dinner. Maybe not what I wanted... but I had food. All 4 THANKED me for being so nice and understanding under the circumstances that the delivery truck was delayed. THESE JM EMPLOYEES WERE AMAZING read more

I came in on 5/3/24 at 8:30pm there was a blonde & brunette working. I needed 4 sandwiches but the brunette stated she only had enough for 2 sandwiches. So I thought ok no worries they must have been busy. So as the brunette's done with making our sandwiches she begins to ring us up. Then the blonde looks at the brunette & says," ok I'm gonna start making my sandwich. Then the brunette say," yeah ok that's fine". Ok at this point I'm so confused cause I asked twice if there was bread both times it was told no where out, but yet you have some for you guys & I seen there where 2 breads on the counter. I get it they work & need to eat but your paying customers come first. Customers are the ones who keep us in the food industry employed & our doors open. I also work in the food industry if it was our last piece & I hadn't ate yet I would have given it to the customer because they keep me employed. So I didn't say anything i didn't want to come off rude or as a Karen. And as we're leaving another person walks in and says, "are you closed?" They say no, I think wait there's not bread how are you not closed. The blonde pulls out the other bread that was on the counter and say this is my only one. At this point I'm mind is blown I asked 2 times if there was ANY bread the brunette said no all off a sudden there's bread. At this point I'm over it very very poor service and will never be back EVER, there is many food options in our town and a lot of competition if you don't care to take care of your customers your business will suffer. Maybe have a training moment with your staff they need it. read more

I ordered a Giant Cali-Club with extra bacon 3/8/2021 at 3:18pm via the Jersey Mike's app and picked up car side. I pulled up (I was early) and within a few minutes a very jovial and friendly employee walked out my sandwich. Upon arriving home and opening a very awesome looking sandwich, it was equally enjoyed as it was very yummy. You can't go wrong with the this sandwich.. Thank You Jersey Mike's Yucaipa for a GREAT EXPERIENCE! read more

HORRIBLE, HORRIBLE, HORRIBLE SERVICE. I don't mind the lines every time I am there, but my last visit on 12.15.21 there was a African American associate that claims she was the manager for the evening. Never acknowledge me while waiting in line and then gets into an argument with an upset customer that was in front of me with his daughter because he was calling her out for being rude. Yes associate was patronizing the customer and kept saying you have a good night, once upset customer left this associate decided to talk about it in front of other customers stating that they were closing soon and he should realize that. Just not a way to treat people!! I understand time are rough but no excuse read more