This location can get very busy at peak times and later at night once the indoor closes. I typically do curbside pickup and while the times vary, usually they come out within a few minutes. Recently the food has been hot and fresh, though sometimes it's lukewarm, so it really is a hit or miss each time. Which is to be expected for fast food. The employees are typically friendly enough and always best to order ahead through their mobile app to minimize the wait. Also you will need to download their app to get access to the plethora of offers such as free fries that are offered weekly or sometimes even more often depending on your area and the special promotions they may have with local teams. read more

Consistently mediocre. It's never been great and the other night was the worst. Had a quarter pounder with cheese that was haphazardly thrown together with an over-cooked, cold patty. Just terrible. It's the convenience, I suppose, that brings me back from time to time and I mistakenly think it's going to be better but, no, it's not. read more

Employees here are fast and may actually want to work here. They seems like family here not like other mcdonalds. Employee seems to clean right away...well lighted place and smells good. read more

McDonald's - Indoors - Fast Food Near Me - Burbank, California

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Put in an app order, app crashed at check out but still charged me. Went in and spoke to a Horrible employee in his 20's with greasy combover who blew me off as I showed the charge and said, the order was cancelled and Id be refunded in 3-5 days with no proof and tried to get me to pay again for the meal. Called chase and they confirmed that it has been processed and wasn't cancelled. App policy shows they don't cancel orders after they're placed. Full of lying horrible customer service. Never go here. read more

Drive through, the girl that took my order, coffee & breakfast sandwich could not understand and rang up the wrong order. I told her it was wrong and she said she would fix it. Bottom line, don't treat your customers like shit because you can't get the order correct. read more

I ordered a sausage egg mcmuffin with a hash brown and yall forgot my hash brown! Disappointed in yall, like seriously? Its 2 items and all i got was my sandwich and i paid for that hash brown. Does the staff not check ticket orders when they pack the food? read more

McDonald's - My receipt - Fast Food Near Me - Burbank, California

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This location is hitting rock bottom. The Coke tastes awful and has for weeks. They can't seem to serve freshly made food, so the fries are cold but were somehow burnt, too (been sitting under the lamp). And the staff has very little interest in helping customers. When are the robots coming? read more

Workers are nice. Food is great for Mcdonald's. Seats were clean. Tables a tad dirty. Quick wait. Soda is fizzy. Nuggets are hot and yummy!

McDonald's is McDonald's. Don't expect a luxury experience considering you're at a fast food joint. First time eating inside a McDonald's in a long time. Wasn't dirty and they have now introduced kiosks so you can order with the mobile app easily. Food tastes the same as always and the workers were nice. No complaints and would go again. read more

Fast and polite service. Order screens for you to order and pay or pay at counter. Clean dinning area and very clean bathrooms!

Good consistency in my fries & strawberry milkshake in past 4 visits after gym encourages me to tell the whole world I am in love again with Mac Mac.... I didn't expect the staff at the first window would say "drive safe " to me with a smile when passing me the mobile order receipt. So did the girl in the last window didn't expect me to say Happy Halloween to her. You see, a smile is contagious. This location got its food right and my mobile orders right! Wide pavement allowing me to do a safe U turn leaving the premises without sweats. My goal is to gain 10 pounds of fat so a strawberry milkshake and a large fries is a must. RAIN OR SHINE. read more

This is a standard affair McDonald's. The staff are super friendly though and it makes a difference. The food is standard quality - fries are always hot which is a plus for me. I've never had a bad experience here so not sure why some people are grumpy. The interior was recently renovated too so it's nice inside. read more

Tonight, I tried the McDonald's International Tomato Mozzarella Crispy Chicken Sandwich in a combo with an apple pie for dinnertime. The sandwich was added to the menu last week. I think they have another international choice too. Well, I ordered extra ranch dressing... However, didn't need it. When I opened to look at the sandwich, it seemed to be dressed with a spicy sauce. I was upset because I can't handle spicy. However, after biting into it... The chicken patty was overdone. Also, they put too much raw sweet onions on this sandwich. And still, such a tasty mix. I discovered it was another special sauce by McDonald's. Let me describe it to you: This sauce was a tomatoey, cheesy, Italian spicy like balsamic vinegar mixed with garlic, basil, parsley, perhaps oregano and slightly sweetened. I fell in love with this sauce. You will too... If you go try it. The drivethru was quick today. Good service. read more

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So I'm lactose intolerant and it does say plain on my receipt but still got cheese on both my fish fillets. Can anyone read? It was clear as day these workers do not give a crap about their service. read more

McDonald's - Fast Food Near Me - Burbank, California

This is by far, the BEST, freshest, McDonald's food out there! Came here by accident due to McDonald's by work is currently closed. I've been to my share of stores and the food is ALL the same.. But not this place, I salute management/ownership here for taking pride in their food here. I can taste the difference! Bravo read more

So sad that some parents allow their children to treat other children bad!! This morning my grandson 5 yrs and also on the spectrum was having a good time until this kid thinking he owned the play area tell my grandson don't follow me and then block him from entering the play area !! As my little guy tried to enter the play area this kid tried to slap his arm ! That's when I said "No you don't do that" then I told his mother where she was just sitting doing nothing I told her that he is not to do that to my grandson!! Then she proceeds to say to me not to speak to her son that way that she will handle it! I'm like sure you are !! I was so livid ! The sad part my grandson couldn't comprehend what is happening and he was sad ! I just wish kids of all ages just be nice play and have fun with no judgment!! Idk but I'll do whatever to protect my grandson! Period!!!!! read more

Despite being near a high school, the staff here seem to like their lives. They are kind and notice if you haven't received your order yet. I don't know anything about the quality of food but great smoothies! The interior is really nice looking and welcoming. Honestly, it was sad to see how many teens were consuming fast food so frequently. read more

Don't order the crispy chicken sandwich. It is the worst possible food ever produced by a fast food company ever. Crispy NOT! They rushed to get something on the market and didn't do enough research. We tried it tonight and could not finish the sandwich. Dry bread, two pickles, and a soggy piece of chicken. Just bad! read more

Worst McDonald's in town. Do not I repeat do not spend your hard earned dollars here. Terrible customer service, management needs to be replaced, no reason to sit in drive thru line after mobile ordering .. 30 min.. no thank you read more

The sweetest employee today answered my call and kindly let me know that there was still breakfast left so that I did not waste time driving over to other locations to find it :) The sausage mcmuffin, per usual, was incredible! Thank you for making my day! read more

I was picking up food for my niece that is in the hospital, I ordered a 20 pc chicken nuggets, a medium big mac combo, one vanilla shake, one oreo mcflurry, and one coke. the food was great and the girl who took my order was nice but they forgot a box of nuggets. read more

Excellent iced coffee! Order iced coffee no sugar 2 extra creams 2 shots of espresso...Amazing! read more

McDonald's - Iced coffee 2 extra creams 2 shots of espresso! Amazing! - Fast Food Near Me - Burbank, California

So I ordered a BigMac meal with Coke (medium if that matters) and got 6 nuggets and ices tea... Even if I had a strong accent which I don't, this doesn't even sound close to what I ordered... read more

McDonald's - Big Mac Meal - Fast Food Near Me - Burbank, California

Good service good food but noisy my fries were hot and my Big Mac was tasty the place was clean

Drive Through. Me: Is Ketchup in the bag? McD: yes it's in the bag. Later... no ketchup in the bag. Not driving back a few miles to get ketchup. Instead I'm eating stale fries without it. Also ordered a Big Mac meal. McD: that'll by $10.39 at the window. Later... charge appears for $11.45. DON'T GET A BIG MAC, GET A DONUT (next door). read more

Very clean inside the lobby. Quick service and the staff was friendly. It's McDonald's. The rest is typical , pretty open lot for parking

Got my order wrong checked at home they gave me a large fries and 6 piece nuggets. Asked for a medium 10 piece with a 2 cheeseburgers. I should of checked but the drive through only had one other person infront of me so you would think they would double check the order. Mistakes happen when your busy, but I can't seem to understand that everytime I come to this specific location they always have something wrong. Food is alright it's a hit or miss with this location. read more

They served me a burnt muffin, I ordered to go so by the time I sat to eat it this is what I got. read more

McDonald's - Burnt English muffin - Fast Food Near Me - Burbank, California

This location sucks. They screw up orders more often then other locations and they have NO concept NONE of customer service basics!

My fav McDonald's. Food and drink are consistently great with service to match. The place is kept clean and is very Covid-19 compliant. The staff work hard but maintain a professional, friendly persona. In shott, the are kind and gracious folks. read more

McDonald's - Coffee and cream - Fast Food Near Me - Burbank, California

Horrible service at this location. The quality here is low for a mcdonalds and the workers don't seem to care. The manager blames the customer for employee mistakes. read more

I mean, it's a McDonald's. Let's manage our expectations, here. It's the best one in Burbank, however.

I frequent this location often since I live nearby, and it is the funniest McDonalds I've ever been to. I once ordered a caramel macchiato and the young cashier asked me a bunch of unnecessary questions I'm not sure what she was on. What flavor? What siZe? What temperature? Hot or cold? With ice??? Loll it was entertaining but weird. Food is ok, it's McDonald's. This location gets particularly busy and packed with high schoolers on Friday football nights since there's a high school across the street. Lots of parking, drive thru entrance is off to the side and not easily accessible coming from Verdugo. You have to go all the way around the lot. read more

It's very rare that I bother posting reviews, I only do when I'm treated with such disrespect. I'm on my way home from a long day at work I decide to order online so I can just pick it up and head home. I ordered, received a receipt while driving towards the Mc Donald's. I even gave it a few minutes while I waited in the car. I get off just to stand around while no one absolutely no one acknowledge me, Yet 2 lady workers saw me and kept working and then manager walks by not acknowledging me so I went up to him and said "I'm here to pick up my order" before I even finished my sentence he said "I need the code". I said I didn't receive a code he repeated it with an attitude 2 more time and I said I didn't get a code that's why I am talking to you, your the manager right?. I showed him everything. The receipt, showed him it was at that location, I told him that the money was taken out of my account. With a horrible attitude he said " You didn't place the order" as I was showing him my receipt, the location and telling him that the money was taken out of my account. He even verified the location I showed it my full phone. As a manager he did absolutely nothing but embarrassed me in front of many that were there. I just left I wasn't going to purchase again when the money was already taken out of my account and the poor way i was treated and spoken too. I work at a dental office when so many customers I know how to speak like a human vein and respect as I give good customer service. Im disgusted by the inhumane way I was treated. Maybe he was having a bad day but I have my bad days too and I don't treat people the way he did. I called to get the managers name (Guillermo) he was very apologetic over the phone and his time of voice was definitely something I would've expected. I wasn't disrespectful I was kindly asking for my food. I didn't deserve it and other customers don't deserve it. Posting my proof and left without food but a headache and having to call my bank and the Mc Donald's Mobile app. read more

McDonald's - My receipt, showing proof and location as I showed the same to the Manager. - Fast Food Near Me - Burbank, California

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Hello managers/owners: Random question, but is it policy that in the evening you only accept cash? Because the employees constantly say they're only taking cash in the evenings and I've never experienced this before. Just want to know if this is an attempt to not have to serve customers or if it's legit. If it is legit, then there is something very wrong with this McDonalds that they can't accept cards in the evening when all businesses accept cards. I would love for a manager or owner to see this and explain why this is. read more

Someone needs to report this place . Why are the doors locked here almost every morning I'm not sure if corporate knows this or what's going on . Regardless I use the drive thru but I see people standing outside knocking on the door . When the hours say open @4am . read more

Did postmates/uber delivery service and all i got were my drinks and mcflurry. And my combo and nuggets are never to be found.

This is my to go for lunch McDonalds, they always work the drive thru line quickly during lunch time. 9-10 times the employees are cheerful. Not today tho lol to the employee that helped me today please don't get upset if I asked for ketchup again because I did request it during my order and you forgot to give me some. Pretty rude how you gave them to me at my hand, just don't get bothered asking for ketchup shouldn't bother you. read more

Went there a few weeks ago and encountered unprofessionalism conduct from two shift managers whom I like not to name because I don't want to get anyone in trouble. The unprofessional behavior was so bad that I had to return all my order and go to another location. The next day I called the store's general manager, Mr. Pelayo who was very kind and listened to my concerns very patiently and at the end remedy my issue! I am leaving 5 stars strictly for him. And because of him I will go back to this location which is my neighborhood McDonald's read more

Well I got food poisoning from eating the spicy chicken sandwich . 12/24 and recovered 12/27. Horrible Christmas weekend.