By far worst fast food place I've ever been to. Half the time they lock the doors mid day while people are in the restraunt. Most recently I've went in and ordered a coke waited 10 minutes to just get the cup, empty cup. Then another 20 minutes to get the food order. One guy told me he asked the worker for his cup that was right behind him, the worker says "I'm off man" and proceeds to not hand him the cup. Everyone in line was talking to me about how long they've been waiting. The problem is they have workers too. By far the most incompetent restaurant I've ever been to. If I could give 0 I would. read more

I placed a mobile order. A 10-pc meal plus a few extra drinks. Went through drive-through, was given the drinks and asked to pull into Space A to wait for the rest of our order. Remember, that means waiting for chicken McNuggets and fries. Nothing unusual, no special order. So we waited. And waited. Watched car after car be served, including ones that pulled into "waiting" spots after us. 15 minutes later I went in to see what the hold-up was. Caught a worker heading out with food, but nope, not ours. He told me he'd look into it. 5 minutes later he came out to ask what our order was, because they no longer even had it on record. 5 minutes after that we finally got our order. No apology, no offer to make it right. I have no plans on returning to that location ever again. read more

Terrible food, no one should be eating McDonald's in the first place. So many other places to get chicken, fries, burger etc. yall mfers choose to come here. Despicable. read more

Went through the drive thru and wanted my order freshly made, said it'll be about 13 minutes. Proceeded to pay and asked the lady, "did you want me to pull up, since you said it would take 13 minutes?" Immediately got warm food that wasn't freshly made along with rock solid chocolate chip cookies. I'd rate my experience 0 if I could. read more

drive thru says u can only use cash but if u go inside you can use card... little odd... also buns are always stale

Probably the best McDonald's I've been to. We stopped in for a quick burger, fries and a coffee while we were traveling. The burgers we had were very tasty, I even had an extra half-patty on mine. Probably because they saw that they were going to throw that half patty away anyways. The fries were cooked to perfection in the fryer and the coffee was delicious too! We got a caramel cappuccino too and it was very flavorful. Most McDonald's are pretty rushed and half-put-together, but this one was really good and quick through the drive thru! read more

Unbelievable, I swear it's every other day my food is wrong. Sub folded egg is LITERALLY the way you put it in on the POS system. I know, I've worked there. Management is garbage, she got mouthy with me because she's seen me probably 20X in the last 30 days. Each time she says "did you order it that way?" Of course I did. It's McDonald's, we know wtf we want. "There's no sticker that says folded egg" no crap! Because you rung it up wrong imbecile. Want steak bagel? Oh well, you get sausage. Ask for folded egg? You may get a folded egg on top of a round egg or you just won't get your folded egg. I hate this McDonald's, I'm half tempted to apply for a manager position just to fire every single person in there. This is one of the easiest jobs you could ever get. It's all on the screen, in plain English, HOW TF IS IT ALWAYS WRONG?! read more

Order was wrong, drove back and replacement burger was still wrong. Will not make a refund on third trip back will not answer phone at all. Very disappointed. Replacement burger after an hour of hassle does not make the 8 year old happy. Wasted money. read more

I have mixed feelings about this location. My order is typically correct and the drive thru line goes pretty quick during lunch hours. My main concern is the way employees seem to be trained on mobile orders. Sometimes they're an expert and other times they are really confused and act as if they didn't know mobile orders existed. I see another review on here talking about being waived through the Pay Here window. I had a similar experience. The woman at the window did not say anything to me but she had a disgusted expression as she yelled "GO" while literally shoo-ing me away like a rat. I already paid through the app so no biggie but I got a good laugh out of that. read more

First time here and I don't like the format of the menu display in the drive-thru, as it was confusing for some items for a non-frequent guest I was surprised that my order was not repeated back to me, nor was it on display anywhere for me to make sure they got it right. Employee was nice but not overly friendly/memorable. Thankfully, everything was correct except I ordered two happy meals and was asked what side I wanted and I said one with fries and one with apple slices. They both came with fries, so I'm not complaining but I hope I wasn't charged extra. I'm also grateful that both meals came with the same toy so I didn't have kids that fought. I think medium fries/drinks are appropriate sizes and I appreciate that! read more

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ordered two meals and when receiving our food they only gave one fry and when we asked for the 2nd fry they refused and said "that's why I gave you the large I only had enough left for a large" then proceeded to slam the drive thru window! read more

Amazing 5 out of 5 stars i love this it's very clean and people are very nice and friendly

I found a fried roach in my fries. I came in at around 10:30pm on 6/21/24 and after finding it in my fries I became severely disgusted. it's really disappointing and unsanitary and gross. This location needs to do better with sanitation standards and cleanliness. Never going back. read more

McDonald's - Deep fried roach found in fries! So Gross and Unsanitary - Burgers Near Me - Bloomfield Hills, Michigan

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Joanna was awesome front service helper and food was fresh, French fries and burger, food came out pretty fast also

Service sucks. No one was in line I was forced to use the self service not knowing how to use it & I still had to go to cash register to pay what a point less stupid system. Workers deserve less money if they are going to be lazy. Worst location ever. The food was disappointing as well it's like they put my Big Mac in the box then sprinkled lettuce on top of the bun. You have to be a retard to work at this location. read more

Zaire was great he was super nice and super helpful, definitely would come again. Great job Zaire

The superior McDonalds. The food is always fresh. The fries are tantalizing. The woman who always works the late shift does a spectacular job. Orchard lake Mcdonald's has nothing on this location. read more

We eat here on occasion when in the area and want somethingX quick. It is the usual McDonalds food so no surprises there. But that is what we are looking for when we stop at any McDonalds-no surprises! Good or bad-no surprises. Just familiar food, served hot, reasonable prices, friendly staff, and quick service. If I want to take a chance on gourmet or something different, this is not that place. But this location, in my experience, delivers on my expectations. read more

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This is by far the worse customer service experience I ever had. The pregnant girl told the people working there to watch their mouth. The supervisor said she didn't give a f*** about no muthaf***** customer. I said whew I hope my food don't take long. The pregnant girl said oh she just said something smart so I said and did even though I didn't. When I got my food my burger wasn't even on the bread, it was all sloped together and I couldn't smell my food due to the smell of marijuana. read more

I stopped by the drive-thru this morning and tried to order a Canadian bacon and cheese biscuit, hash brown and ice tea (meal). This item is not on the menu, so I figured they could substitute the sausage and maybe have a slight up charge. They originally told me the price was $4.60, but when I got up to the window, that was not the case. They charged me $6.08 and rang everything up separate (Canadian bacon $1.80, cheese $0.40, Biscuit $1.19, Hash Brown $1.35, Tea $1.00). I complained to the cashier and she said I needed to talk to a manager. The manager had no logical explanation except to say that canadian bacon costs more, and they would have to charge everything separate. I told them to cancel the order and asked for my money back. I have been to this McDonald's several times over the years and never had any issues. Extremely disappointed with the service today! read more

I try to go to other locations when possible. I always have issues with mobile orders and have had some not particularly pleasant experiences with employees. But, it is a McDonalds and when your toddler desperately wants a happy meal, it'll do in a pinch. read more

This McDonald's location has the most inconsistent hours of any restaurant I've ever experienced. I understand there are staffing issues. But update the website or Maps with your actual hours. Whenever I attempt to go here there's a 50% chance it's closed. Today (a Friday!) it closed at 7pm even though the hours say they are open until 2 AM. I used to go here every morning but they would randomly be closed most of the time so it's not worth it. Drive to a different McDonald's. This McDonald's needs to get their shit together or just close this location permanently. read more

Used the drive-through and the employees were courteous, the food was fresh and I didn't have any issues. The line moved along at the speed I expected. read more

This McDonalds gets worse as time goes on. Extreme confusion alert. I placed my order at the outdoor menu/speaker as normal. I was waved by the "Pay window" to the food "pick up" window. I was asked to repeat my order. The employee looked at me like I insulted him and 3 generations of his family. He stated "you're not the fish sandwich?" I said "no I wasn't the fish sandwich" When He said that "they didn't have (out of season) one of the items I did order, I remarked "they could have told me that" when I ordered. I asked him to cancel the whole order, and since I hadn't received or paid for anything, I gave up and drove off. read more

They put a hamburger patty in my Mc chicken instead of a chicken patty, not only did it take so long to get this it was like a 20 min long wait just to get it I've never been so disappointed in my life read more

McDonald's - McChicken - Burgers Near Me - Bloomfield Hills, Michigan

Lazy workers lie and say the ice cream machine is not working. We left and didn't order anything else, you're losing business this way.

This McDonalds is not kid friendly at all and are extremely slow with their service. They do not have high chairs accessible for customer use. If you go up to the counter, the staff will not come to see what you need. It took me forever to get someone's attention to be told that if they had a highchair they don't know where it would be. read more

Beautiful interior, super modern and clean (when guests don't leave their trash everywhere). Kiosks to complete ordering ... Which seems to be the only way to get help. Eveytime I come in I am ignored. There are tons of staff working over by the coffee and food but they never come to the counter to take your order. When you finally use the kiosk and get your order it feels as though you are inconveniencing the employees to get your order. I'd return because it is clean juat disappointed in service read more

This is a horrible McDonald's. They got my order wrong, the food given to me was cold after waiting in drive through forever, and after finally reaching the store the manager was rude, and disrespectful. She had the audacity to say she didn't care if I contacted McDonalds corporate because this store is a franchise. What trailer park did she come from? Poor service, poor quality food, and poor management. The owner of this franchise needs a new manager or manager trainee program. I'll never go here again except to pick up my refund. Bypass this location even if no other fast food stores are open. read more

Saw a employee in the back without gloves working with buns and lettuce and when i asked for a manager the manager was dodging and acting like nothing happened read more

This restaurant is not following the CDC guidelines during the Covid19 out break. Do not come here, they aren't practicing healthy guidelines. They aren't using gloves or washing hands between customers. Please e-mail the non-responsive CEO. Chris.Kempczinski@us.mcd.com read more

They drive through person was extremely rude, and said "my god" when we only order three items. Then tried to still take our order.

The quality is continuing to go down and the prices are higher?? The portions are getting smaller and prices are higher?? The competition is coming at you hard and they are winning!! I don't eat much McDonald's anymore but my grandchildren love eating out. I can't afford or will not pay for sub standard food with the options that are available to consumers today. read more

OMG!!!! The employees here are moving like turtles!!! It's lunch time and the lobby is full of guest waiting and waiting for their orders. It took me 10 minutes to receive a Happy meal for my daughter. It does not appear to be a manager on duty to direct. I've been coming to this location for years. This is absolutely the worst service thus far! read more

I have had way too many bad experiences at this location. The staff has messed up orders, forgotten items, overcharged, and lied numerous times. Today I went in to try and get the items they forgot the other day, I spoke with a manager who said my name is in the book and I don't need to worry about anything else, the staff today wouldn't even look in the book unless I had a receipt and the manager's name I spoke with. The staff is very rude and this location should be avoided at all costs read more

There is 3 McDonalds between my house and Beaumont Hospital. This one is the middle one of the trip and I have stopped there before. Never again. The drive thru lady tried arguing with me about how I was placing my order. She got rude and started mimicing me. When I asked to speak to a manager it was the same lady who continued to mimic and said she was trying to tell me how to order because I was ordering wrong. I told her she was rude and she said whatever. As I was leaving she shouted sarcastically GOOD BYE!!! Good bye is right. I will drive an extra 2 miles for a better BIG MAC. read more

Awful service. So slow, gave us wrong order and didn't refund for charging the wrong order on the card. Never gets food correct.

Start breakfast way earlier then most which is stupid because nothing is shown to say it's breakfast all menus aren't flipped like if your gonna start breakfast an hour earlier then other McDonald's then be set up for it It's like they just don't care read more

Yummy the food was good, the service was decent. Would come back. But also I think that this doesn't rly make sense and I'm just trying to understand why McDonald's is so unhealthy. I read more

This McDonalds was better before all the lockdowns. Mobile orders take forever. Ordered two shakes, waited 15 minutes before I walked up to the drive-thru window and asked what the hold up was. Shake machine is down they said. i don't think they were ever going to come out and tell me! read more