I have to say, what a great job this team did during the 40FGBDAY coupon day. I was so impressed at how well oiled the machine worked ro get the orders out on such a chaotic day for them. I cant even imagine working under that much stress with that many orders piling up. This team today pushed out the orders, correctly, with grace and a smile. Congratulations on a job well done. read more

Five Guys - Burgers Near Me - Troy, Michigan

French fries very dark and greasy. Cheeseburger also very greasy. Music so loud you couldn't communicate with person across from you. Place was clean, service was quick and lots of peanuts. But, based on food quality, it's a pass. read more

It's been quite some time since I've had 5 Guys before getting it for lunch today. I ordered a cheeseburger with lettuce, tomato, pickle, grilled onion, and mayo along with fries to go. I ate the food roughly 15 mins later. The burger was extremely soggy. No structural integrity at all. The patty itself had nice flavor, but I barely had any onion which was disappointing. I'd give the burger a C. The fries were equally soggy and lacked the crispy I used to associate 5 Guys fries with. What was the epitome of a top tier fry back in the day, these fries were average at best. Overall, this was extremely average. read more

Your basic five guys. You can expect everything you would normally get. Burger wasn't the most amazing. Fries were in abundance, even if you're splitting, go with the small size. The shake are pretty spot on though. read more

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Great online ordering system. And I must say "bang for your Buck" is def recommended. Delicious burger with Cajun fries adding nice combo. Ordered the "Little burger with bacon" can customize completely which was great so I could add the essential Griddled onions at no extra cost. Had Cajun fries on side and a salted caramel milkshake for $16. In this era of prices soaring this is one of the better meal deals have found. Inside pickup was easy and very clean. Highly recommend. read more

It's ok. The food is good, but there are better burgers for less. For a single patty burger to run $11 at a fast food place and another $6 for fries and a drink is just silly. Realistically, the burger should be about $7 and the fries and drink another $3-4 for a total cost of $11. Then I would go back, but at $17 I just can't justify it over other places. read more

It's five guys so you kind of know what to expect if you've had the food before. What earns them 5 stars is that the staff there is always very friendly and efficient when I come in. The food is always hot and on time for pickup, really no complaints here and hope they can retain the staff there because they all seem awesome. read more

I've been to a lot of Five Guys, this is my top location I've been to. The staff was friendly and energetic-- they kept up on cleaning the cafeteria and their work stations. They answered to requests kindly and kept working, even if there wasn't anyone ordering. The food was great, fresh fries, burgers were cooked good. Everything was appetizing visually and in taste. The space itself was clean and well-maintained. Good volume for music, too. Impressed with the staff here, they keep a well-oiled machine running. read more

It is difficult to describe how poor their process is. They had a number of employees each doing their own discrete part, from the grill to making the bun combination and wrapping up an aluminum foil, to putting the fries into baskets. Unfortunately, that meant the fried dumper router, scooper, upper and bagger, was doing quite a bit of work as all the other employees sat and watched him for endless minutes, all the burgers made, none of them were even willing to help them out by dropping fries into the oil for him. Just as bad, DoorDash pushes to the front of the line and disrupts everything so they can quickly get their orders and leave. read more

I had a craving for 5 guys burgers tonight and had to convince family to give them another chance. Unfortunately the service has continued to decline and its starting to remind me of a white castle on the inside. The employees were too busy chatting to call out orders which caused a backup, Then the manager had to take someone else's order construct my burger with it due to the miscommunication. Got home and the burgers were good but what a circus inside this joint. Also it is $25 now for a little burger, little fry, and reg burger. Minus another star for poor service and crazy prices. read more

This is our to go place if we want a classic kind of burger, although better quality than most popular fast food chains. And have to admit that 5 guys is my top favorite for chain burgers, far exceeding In-n-out. It's more expensive that other chains but again, I feel that the quality here is much better. Usually go with single cheese all the way + additional items, so it's nice and full, and we're split regular fries with cajun spices. Oh my, 5G cajun fries are too die for! And the serving portion is also huge, one regular size is good for two people. And of course their peanuts... roasted to perfection, I always eat at least two containers of these before I even start my meal. Everything is so freaking good. Yum! read more

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I've been on a bit of a kick with Five Guys lately and this has been my go to location. I do the online order and its super speedy. The staff here is friendly and, good or not, they are starting to recognize me when I come in and have my order ready to go. Also, they recently did a remodel of this location and I just have to say, well done. This is a much better layout and flow then what was previously in place. read more

Absolutely terrible service. From beginning to end. Literally not one thing was correct. Never even received my order. Even the refund took forever. Would never go back. read more

Five guys is always on point if you want fresh food and fresh fries this is definitely the place to go just a warning for new comers if your eating with somebody the regular fry is enough to share read more

Always on point! I really like this location! Excellent service, they don't make you wait too long and it always looks clean! We have been getting the lettuce wrapped burgers lately and they are great! read more

I'm done with 5 guys. Way too expensive for the quality. I ordered for pickup (a small cheeseburger, a regular cheeseburger and small fry - $30....what??) and when I got there 10 min later I waited 10 min and was like where is my order? And the burgers were ready in a bag since I got there - I saw the bag. And then they filled like 6 orders of fries - I'm still waiting. When I ask What's the hold up - they said they are waiting on fries - really????. I'm done. read more

I get prices have gone up everywhere, but how did I just pay $6 for a grilled cheese?? Honestly. Stopped to feed my kids and it cost $25 and I didn't order anything for myself. Used to love five guys but not sure I can keep up with the prices read more

Five Guys - a receipt for a cheeseburger - Burgers Near Me - Troy, Michigan

My order was taking a little longer than normal I guess as the cook requested I come to the counter. He apologized for the delay and said my order will be right up. I didn't even think it was that long if a wait, but I also wasn't in any hurry. Great customer service, much appreciated. Well done cook for providing exceptional service. 2:50pm 1/15/2020! read more

There's nothing 'little' about the little cajun fries and little bacon cheeseburger! Treat yourself to a carb loaded lunch or dinner and don't forget the malt vinegar! read more

Five Guys - Burgers Near Me - Troy, Michigan

Poor service. Left me standing at the pickup sign for 20 minutes after the burger was made (according to the receipt). Then, it turns out the burger was missing a few of the requested itrms. And of course the fries were cold and soggy. Then when I called to say something, they didn't answer the phone. read more

Threw the burger and grilled cheese out after one bite. Inedible. Fries were good, loved the vinegar.

I am a committed Five Guys and Fries girl right here, guilty and proud! I tend to drop by to get a good burger with whatever I desire that very day slapped on top of it. The fries are my favorite as well. I prefer five guys' burgers over any other local fast food franchise. read more

Five Guys - Burgers Near Me - Troy, Michigan

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Ordered my food for online pickup on 02/09 @ 9:15, upon arrival inside at the counter I let them know I was picking up a mobile order for Dina. They just looked at me no one said anything. My name was called after the fresh fries were finished they handed me my bag but I also ordered a shake and informed the employee at the counter. He informed me that the shake machine was down and then another employee said the same thing and that they would go get "her" and went into the back, then the other employee followed shortly after. No one came back out. They just kept looking at me through the small window. I waited at the counter for 5 mins and no one came. I ended up just walking out. When I got to my car both the employees came out from the back. I would have just accepted two cups for fountain pops in exchange for the shake. The customer service I received yesterday was absolutely unbelievable and unacceptable. Communication goes a long way. read more

Overpriced cafeteria food. It's not good by any means. Garbage quality. You would be better off with a McDonalds, that really says something. read more

Ya. No way guys. This is another unfortunate example of what once was a great place to eat turning into a mass chain and losing quality. I really enjoyed their original locations in the DC area. Unfortunately by the time they got to us in MI the quality dropped. read more

This was my first visit at Five Guys and I was completely stunned! I had a double bacon cheese and regular fries (that's a portion for two). The service was fast and the staff really helpful trying to explain me the basics since I have never visited Five Guys before. Tables could be a cleaner though. Maybe a little bit overpriced but it wouldn't stop me from coming again. Totally recommend it. read more

Five Guys - Double bacon cheese and regular fries! - Burgers Near Me - Troy, Michigan

I love their fries. When a place gives you your order and throws in a few more for good measure you know you are going to love this place. Their burgers are pretty good too. Not the best, but better than McDonald's or Burger King. It hits the spot if you are craving a burger, but you will go back for the fries. read more

Wow! So full after lunch today. Not too far from work so I decided to pop in. I'd been to anoyther location in Rochester a few yeats back. Glad I came into 5 Guys today bc the burger was on point and the fries were delish. read more

Five Guys - Friessssss! Gotta try the malt vinegar next time. - Burgers Near Me - Troy, Michigan

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Do not order delivery from this place. Ordering delivery from this Five Guys, you have less than a 50/50 chance of your order being correct. Most of the time, even on the coin flip chance they manage to get the order correct, it will be cold with soggy fries by the time it gets to you. My wife and I just got a delivery order from them that was both incorrect and cold. Additonally, it was around 45 minutes late. I hate leaving bad reviews, but this place really struggles with order accuracy and quality management. read more

The burgers were good, however the staff was so-so. they don't understand when you touch raw food with your hands, your face, your clothes etc. you should not then touch prepared food, major failure over basic safety procedures. Also the fries were a ridiculous cost for the size and they sucked, limp ass fries for that cost is a joke, in this day you must strive for excellence or people will go else where. Even though the burgers were good we will not be returning. Shakes are a 5 or 6 of 10, go to shake shack instead. read more

I'll start off by saying that these burgers are not the holy grail that is In-N-Out, but I'm a fan nonetheless. If there were In-N-Outs in Michigan, I would still eat at Five Guys every so often. These burgers are pretty basic but still really good! I like that everything is made fresh. The difference between the regular burgers and the "little" burgers = 1/2 pound of meat vs. 1/4 pound of meat. I always get the little cheeseburger, which only comes with one kind of cheese: American. After experimenting with various condiment combinations, I've found that I like lettuce, tomato, pickles, grilled mushrooms, grilled onions, and either mustard, A1 sauce, or hot sauce (which is not very hot). I'm not a fan of the jalapenos because they are regular raw jalapenos as opposed to pickled or grilled. Same with the green peppers; they're just raw green peppers... although the last time I went, the lady at the cash register asked my boyfriend if he wanted his green peppers grilled. The grilled mushrooms and grilled onions do get kind of annoying because they are chopped up and tend to fall out of my burger as I'm eating, but I do like grilled veggies on burgers. The fries are not the most consistent. Sometimes they are perfectly crispy; other times they are a little mushy. Luckily, I like both kinds. The cajun fries are far superior to the non-cajun variety (or "Five Guys Style" as the menu calls it). One container of "regular" sized fries is enough for two people. While you are waiting for your burgers, you can eat your fill of free peanuts. Those with peanut allergies should probably stay the hell away from this place. I haven't tried the hot dogs but am kind of tempted. UGH, now I really want a little cheeseburger STAT! Too bad they're closed right now. read more

Way overdue review. Five guys is my go to burger spot. I can't/ won't call it "fast food" because the quality of the burger is too good to disrespect it like that. Of course there are better burgers to be had in Detroit. But most of them are only marginally better and not worth the higher the price. Five guys offers a quality product at a solid price point. read more

Five Guys - Double bacon cheeseburger and fries. - Burgers Near Me - Troy, Michigan

Let me start by saying, I do not eat beef, or pork, therefore my review of their burger is more my friends reviews. In the past week I have been to five guys, 3 times, last week Wednesday was the first day I had ever been or heard of Five guys. Since it was a snow day, we were literally they only people there, knowing nothing about five guys, I was skepitical at the fact that we were the only ones there. The staff was friendly, taught us the menu and how to order, it reminds me of in and out burger. My boyfriend ordered the double patty cheeseburger, and I ordered the grilled cheese with pickles. We then split a fry. I was secretly please to know 4 guys were making our meal, like our own five guys army. Anyways, we sat down peanuts in hand, awaiting our food. Are you supposed to throw the peanuts on the floor? When we got our food I was in love, even though I merely had cheese slapped between to backwards buns, with pickles, it was buttery, and flavorful. My boyfriend LOVED his burger, and for less than 13 dollars for both of us, it's outstanding! The fries are great to, thick cut, super tasty, I love that you can top your fries with malt vinegar. I was so impressed, i knew my friend Chris, who is a total burger guy would love this place, so literally the next day we went back. This time however the place was packed, every table was full, and there was a line to order, for how busy they were, we still received our food in record time, and again I ordered the same thing, and he ordered a double patty cheeseburger with just tomato. His response was " This reminds me of boardwalk food, and I would eat here everyday." Today my third visit, was equally as busy, and just as fast, this time I mixed it up and ordered the veggie grilled cheese, super fresh and tasty. Long story short... maybe because I wasn't hyped up like the other reviewers, I was pleasantly surprised! I will defiantly be returning, and for the price, it is truly fresh, fast, and fun. read more

I thought this place was pretty good. Not something to freak out over like that hype would have you believe, but i tend to agree with some of the "best 5.00 burger there is" type reviews. Obviously it doesn't compare to the 9.00-11.00 burgers at places like red coat. But i thought it totally blew away any other fast food burger I've had (which are understandably cheaper). How could it not? they make it from fresh beef right there in front of you. I can see how quality could vary to a certain degree from visit to visit since they are building it right there for you from fresh ingredients. We've been there twice now and I thought it was good both times. The fries, on the other hand, are awesome. I can see how they might not be someone's preference, but they actually tasted like potatoes to me, which is a good thing. I eat fast food about once every 6 months, if that, but i could see myself going to a place like this slightly more often. I'd rather pay a few dollars more for a burger from here when i'm not in the mood or don't have the time for a sit down restaurant burger. read more

"Meh, I've experienced better." The quote for a two star review is right on. It's by no means a bad burger, but it's so far from noteworthy that it just doesn't warrant much in the way of remarks. I ordered a standard cheeseburger with pretty standard toppings, because I wanted to compare and contrast your average burger. I spent time trying to figure out how it was better than Checkers' Big Buford, because I was getting that kind of vibe, but truthfully in the end the only advantage I could come up with, was that it was bigger. The fries were absolutely nothing to speak of either - dry and mostly flavorless. As far as notes per this location, the pop machine either ran out of syrup or got adjusted while I was there also, so when I got a refill to go, all I got was carbonated water and just a little coloring. Pretty gross. There was also this teenaged worker there, who just couldn't seem to keep out of the way or underfoot. It's almost like he was TRYING to get in people's way. Hopefully he learns a little situational awareness someday. And, it's loud. Really, really loud. The place was a former vitamin store, and so it's all tile and concrete walls and ceilings, and the loud radio really echoes throughout. It's difficult to hear the people you came in with. Anyway, like I said, it's not BAD food. I wouldn't go out of my way to eat here, but I wouldn't fight anyone if they wanted to go either. It's as the star review says: I've had better. read more

Five Guys for 5 bucks. Good deal if you're in the market for guys and/or burgers. My friend and I went here the other day, finally succumbing to the pressures of our work friends. My only other experience has been the soggy fries my friends had left over at work. The paper bag was nearly clear from the grease, so I knew it had to be good. I got the regular burger (2 patties) and my friend got the small one (because she's a girl). The woman who took our order saw our bewildered looks when we walked in and showed us how to order. Very nice. They have some cool toppings like A-1. They also have some peanuts you can munch on while waiting to gorge yourself. The fries are fantastic and have that old-school just-chopped feel to it. As for the looks of the place, it's not too pretty. Lots of white with splashes of red all over with seemingly no standard typeface to their marketing. Yes, I am being a pretentious graphic design geek, but nuts to it, it looks weird. Anyway, service was quick, burger was good (not as greasy as the myths go), and the prices were pretty good. $11 for 2 burgers and fries. Also, they have Mr. Pibb, which is like Suburban crack. read more

A grilled burger, plenty of (free) toppings (including A1!) for under $4? I'm in. Granted, I have the palette of a seven year old (well done with an uncomfortable amount of ketchup, please), but I was one happy customer when I took on Five Guys. The burger is simple, in between big ol' grilled and chewy buns, the fixins fresh-I recommend the sweet pickles and tomato. The dining area is kind of odd: one big ol' room with tables and plenty of children abound, so I opted to eat back at home where I could enjoy a beer with my burger, just as God intended. I don't eat fast food much, but I can confidently say Five Guys is a very noticeable step up from McDonalds/Burger King, especially for what you pay. The gal who helped us was smiley and eager to assist; she even asked if it was our first time there, and explained how things work. She suggested the fries which were generously proportioned (plenty to share between me and my mate), which I can recommend now, too. We quickly received our food, and when we got home, our orders were followed to a T and the burgers were fresh and not mushed like traditional drippy fast food meals end up looking. Some of these reviews are pretty harsh; maybe my chum and I lucked out as we went during a slower part of a slower day and FGBF were able to take their time. But, regardless, go to Five Guys, enjoy a fine burger, then tell your friends you had five guys during break and enjoy the pervy giggles/eye rolls that follow. read more

My husband had been telling me how much I would really like the fries here, but we kept putting it off because it is REALLY unhealthy food and some days we try to eat vegetables and whatnot. He is right about the unhealthiness level, and that's the only reason I'm deducting one star. The "regular" burger involves two patties, so I can only assume that the "little" burger has just one. We both got regular burgers and they were cooked just right, juicy but not greasy at all. I'm really picky about what goes on my burger so I LOVE that you get to ask for what you'd like added to it rather than having to try and get them to leave stuff off (if I had a nickel for every drive-thru that gave me unwanted mayo, I'd be rich). I also love that you have some fun options like mushrooms and sauteed onions, you don't get those everywhere. As a few other reviewers have said, the "regular" fries is enough to feed about 4 very hungry people. I have a serious fry addiction and even I couldn't finish half of our order. If you want to get fries, bring several friends to share them with. They're really quite yummy fries, too! They taste a lot like the hand-cut carnival style ones, I love them. This isn't gourmet food and probably won't satisfy big burger connosieurs, but I thought it was a real treat and I'll be back! read more

I finally made it over to try out Five Guys this past week. At first it kind of reminded me of a Fuddruckers type place when I walked in but without all the video games and goofy stuff on the walls. The food however was worth stopping in for, but they really could have not poured about 20% more fries into my bag when I already had a ordered a large. I acutally liked the fries more than the burger, which was pretty average and something you could get just about everywhere. read more

I found their food too greasy. Not sure what type of oil they use when they cook fries and burgers, but it ends up being a sorry, greasy mass when it gets to you and I don't find that appetizing at all. The guys at the office like to go there once in awhile, but when they suggest '5 guys' I decline. Just not my thing, sorry. When I get in the mood for a burger the wife and I head to 'The Redcoat'. read more