Came and got a sausage mcmuffin. But some how they for got that it comes with sausage on. This isn't the first time that this location has messed up my order. That was their last chance so yep no more MD from here anymore. read more

McDonald's - Fast Food Near Me - Benicia, California

Ordered 3 "Crispy Buttermilk Chicken Sandwich" and this is what we got. Total different bun, lettuce, they used mayo instead of the ranch sauce and the chicken patty was soggy and pathetic. We spent a total of $35. We got home and noticed this is not what they're advertising, if they're having shipment delays from this #Covid19 then that's what they should advertise. I process to call this McDonald's and SAMANTHA answers the phone and I ask to speak with the manager of the day, the person whose in charge of everything. She proceeds to tell me that she is the highest authority on shift and I explain I'd like to be compensated. She then tells me they have changed their buns and lettuce on April 1st. I explain that I'd like to be compensated again. She says she'll transfer me to the actual manager on duty. ALEJANDRA then answers, and I told her SAMANTHA said she was in charge of the whole restaurant. So I proceed to explain what's going on. One sentence in, she says "hello? ... hello?" As I hear her coworkers laughing in the background. I say "I'm here can you hear me?" And then continuous laughing in the background and then I get hung up on. Poor food. And poor customer service. read more

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I ordered 5 cheeseburgers to go. When I got home and looked into the bag for my burgers there were only 3 of them. They didn't even have cheese on them and they were assembled disgustingly. Pathetic. Makes me never want to eat at a Mcdonald's again. read more

McDonald's - two burgers on a yellow wrapper - Fast Food Near Me - Benicia, California

Give me 40 an hour and I'll turn this POS location around. Constantly giving wrong orders, don't even try to order through DoorDash or Uber eats. Better off closing your eyes and reaching into your fridge. McDonald's y'all making millions off the land you buy, get me 40 and hour and we will end up on ESPN with a 30 for 30 "28-3 Fastfood Edition" read more

Ordered a Big Mac today, brought home and found out they only put 1 hamburger in the Big Mac instead of 2!!! Tried calling to complain and the mgr answered and just allows the phone to go to the fax!!! Bad quality and bad customer service!! read more

this mcdonalds is an infrequent stopover, usually only for coffee. noticed coffee isn't automatically $1 in the outer bay area, only urban areas but not in low incoome working communities. (meaning white patrons get $1 coffee, minorities pay more). brew: coffee 1.08, tax rate only 8% -coffee pretty good here. though i ordered black. they still ask if i want sugar, cream.. cons: lots of cross traffic, either roaring to get onto freeway or roaring off the freeway. probably only mcD in town... read more

I've been wanting to try the Maple Bacon Dijon artisan burger for a long time now, and finally ordered it here. I asked for it with crispy chicken patty. Instead I got a pico guacamole burger with grilled chicken.. not even close to what I ordered... The order slip was correct so the burger didn't match it at all.... I don't understand how you mess it up this much. I am super hangry and disappointed.. read more

This is such a great McDonald's! The food is always solid, but most importantly the service at this location is seriously the best. The staff were so kind and patient despite getting slammed from the chaos from the fires today. I can't emphasize enough how great their workers are and they helped serve all the folks leaving evacuated areas. Samantha at this location is the best! She was completely exhausted but was still served up smiles and kindness for everyone at the store. read more

So yea just got burned by the infamous McDonald's coffee. The worker at the drive through window handed me the cup and the lid popped off and poured all over my leg and inside my car. All they did was hand me napkins and a quick sorry. Now I'm at urgent care getting looked at for first possible second degree burns. My pants smell like coffee and I'm missing work. Great service . I filed a complaint with the corporate office. We will see if they do anything about it. read more

I ordered the Filet-o-Fish meal through the drive-thru and they gave me 2 cheese burgers! I don't eat beef so I paid $8 for a soda and fries! I am so annoyed! That is not enough for lunch. I will avoid this McDonalds from now on. read more

So this is one of many times I've visited this location and have had a problem . 3 times in the past I've came to get soft serve Around 8-9 o'clock . To my disappointment they informed me both times they already closed down the soft serve machine . Shouldn't you guys have everything on the menu until clothing Time? This time I ordered a large fry. When I got home this is what was in my bag . No, there was no fries that fell out into the bag. This is not okay . If this problem doesn't get resolved I will be contacting corporate . read more

McDonald's - Fast Food Near Me - Benicia, California

Ray Croc would have slapped these people silly. Occasionally I do McDonalds, but I will never ever do McD's in Benicia. How is it possible for every and I mean every order from them is wrong. Drive back, waste more time and maybe you'll get what you originally ordered. I also have a thing for clean. I expect things from the floor to never be near food. Kind of the same thing you would expect, right? Restaurants should never have the 5 second rule when something hits the floor. Well, it seems that they do it homestyle here. I also have a problem with someone standing on a counter where food and drinks are prepared and not disinfecting after. It's really hard to screw up fast food when you have a formula, but it's clear that the franchise owner at this location wasn't privy to this info. Privy, thats another word for... read more

Towards the tail end of my residency in Benicia over 2 years ago, I came here due to the limited locations for food that were still open late at night. The drive thru was quick and easy, all my orders came out correct. As for the food quality, everything is so automated with their systems, the food is standard to other McDonald's. The service is what makes or breaks the differences in this franchise, and so far, even coming back here while living away and just working close by, these McDonald's is okay. As for the location, you really really need to watch out for the entrance, the slope incline of it will damage the bottom of your car if you aren't careful. I seen cars going straight in the driveway and they get stuck. Please, always go in an angle and take your time, no one should be that hungry for some chicken nuggets... Also, watch out for the exit as well, you share the exit with the drive thru next to you and sometimes people don't look when leaving the food window, they will cut you off. read more

Arrived at the drive through before 11 pm. 2 cars ahead of me was taking a very long tome to order. By the tume I got to the order window, it was past 11 and they refused to take my order. Manager said it was their "policy" to close down at 11 irrespective of customers in line. I made a stink about it and they took my order, but not without a long argument about customer service. Store manager on duty said she wanted to go home. What happened to customer service? It was so shameful, I intend to report the experience to corporate McDonald's and I will never do business at this location again. read more

Worst McDonald's ever ! The "manager" there (a Latina lady with dyed blonde hair) is so rude and lazy and decided to make my order the way she would prefer making it instead of how I asked for it . I asked for 7 sugars and extra caramel in my coffee and because she thought the one pump of caramel she put in was suffice , she decided my coffee didn't need any sugar . I drove off and had to turn around and get back in line and this is when she told me that "she put caramel in my drink so she didn't think it needed sugar"... WTF.... I said "no you make it how the customer wants it , not how you want to make it ". So I asked for 7 sugars again and this smart a** lady started acting like she could barely speak English and gave my drink back to me with only one sugar you can tell she just threw on top of the ice that I could barely taste. Just terrible horrible customer service . Horrendous management. I can't even believe this lady moved up . When I called to talk to the manager , she was the manager at that ! corporate here I come read more

I decided to stop by this McDonald's before work as it's the closest one to my house, and my what a great experience I had at the drive thru. The person in the drive thru was wonderful as they calmly took my order without yelling at me. I was even more surprised by this young lady at the drive thru window who greeted me and asked me how my day was going as I waited for my order to be ready. I think she said her name was Celeste? She's a wonderful young lady! I would recommend THIS McDonald's. read more

This review is about the new decor as of 2/2018 it's really ugly. The old decor was better. This is browns and stripes and weird stools. lol horrible read more

Normally when I go here they don't have any issues. However, this time around they managed to classically mess up my simple order... Now I went a little after lunch at 2pm so they weren't that busy (maybe like 3 cars ahead of me and no one behind me). I had ordered 1x 20 piece Chicken nuggets, 1x large fries, 1x hash brown, and a 4 piece tenders. When the receipt said 4 piece nuggets instead of tenders, I politely bring it up to the cashier and he tells me that when my order is called to let whoever know that there was a mistake and they'd fix it right there.. Now since I normally don't have any issues with this location, I agree. So, my order is called for pickup and I explain to the different employee about the misunderstanding and the cashiers mistake and he then tells me: "We would have to charge you for the tenders if you want the tenders"... Seriously??? Wow.... So they ended up giving me nuggets instead of the tenders. Normally I don't have a problem with minor issues like this but if your employee is dishonest it shows something about how the manager/supervisors train their staff. They've lost my trust after this. read more

Most horrible experience this morning. Ordered caramel frappe and because the manger made it wrong,(forgot caramel) i had to pay an addition .50 for her to add. Terrible service here. Not right to make the consumer pay for your mistake. They are acting like PGE. read more

I wish ZERO stars were possible because this is by far the worst Mcdonalds. Almost every employee is high school aged teenagers (which there is nothing wrong with) except they are extremely unpleasant and lack the necessary skills required to work in customer service. When you come even an hour before closing, they are almost unwilling to serve you. Once, I showed up around 11:15 pm on a Friday night to get a McFlurry, only to be told that the "machine wasnt working" and heard multiple employees laughing before they turned off the headset... bad move guys. I've worked in the food business long enough to know how that works.. When lazy employees dont want to do their job, suddenly the equipment no longer works. Also, don't come here for the sweet tea. It's a real disappointment. You're better off taking the 5 extra minutes to go to Vallejo and get real sweet tea. read more

This may be the worst McDonald's I've ever been to and I love me some McDonald's french fries. Their fries though are always under cooked, floppy, and oily. The drive through almost always gets the order wrong. I can't even make myself go back to this place knowing Jack in the Box is a few minutes away and their quality is significantly better. read more

Mine is a bad news, good news story today. Ordered an egg McMuffin with no cheese (just don't like American cheese at all!) but got an egg McMuffin WITH American cheese and then no Canadian bacon. Of course, did not realize this until I was on the road (drive thru order) so went back after work and the manager was super nice, not only remade the order but offered a free apple pie. That's the way the provide service recovery! read more

They made the wrong sandwich. When I Called to telltell them they answered and then hung up. They then kept the phone off the hook. When I drove back to tell them I just wanted to exchange the sandwich for the correct one, the employee, Karen, who refused to show me her name tag, was being rude and dismissive because I didn't have my receipt. I understand that would typically be necessary, but it was 10 minutes before and she clearly remembered my order. Pretty bad customer service. I guess I'll take my business elsewhere read more

All I can say is you better take the time to inspect every drive through breakfast you order. They can't seem to give you what you pay for. Twice now this week I've ordered a second hash brown paid for it and not got it. I guess I need to re-learn not to eat breakfast there. Was trying to eat during football halftime. Should have cooked my own. I'm a fool. read more

For what it's worth, I really like the food at this McDonald's. The French fries are great and the food is hot, the drive-thru is quick and the employees are nice. read more

This place is clean and has fast service. Hardest thing to deal with is getting in to or leaving the parking lot. I have always gone here before or after work because it is the fastest food in the downtown area and very cheap. Never have had a wrong order here and almost all bad reviews are from a few years ago. I remember when this place was pretty bad. They have really stepped up their game read more

I'm not to impressed with this Mcdonalds. Yeah I know its Mcdonalds but its a place my kids like and at times I'll take them there for a treat. I really think there customer service sucks. They would often get my order wrong. How hard is it to get sandwiches and fries together? I would rather go out of my way and go to the one on Columbus Parkway. They are MUCH better. read more

I went through the drive thru today and the guy on the speaker was not paying attention. He made me repeat myself multiple times & continued to get my order wrong, gave me attitude at the window then gave me 3 chicken nuggets instead of 4, I mean it's not very many to begin with. Maybe if you weren't talking to your buddies while I was placing my order you would have got it right the first time & I wouldn't have gotten snotty with you! read more

Well, it's McDonald's. It should get 1 star by default. Every few years I get a craving for a Big Mac and fries. Had that craving and got sick from the food here. Again, it's McDonald's. Nobody should be eating here in the first place. read more

I am a diabetic... every morning I stop to get an ice tea with SPLENDA clearly stated splenda... the girl at the order is very pleasant taking extra time to know people's order by voice/car etc... today I stopped get my tea... get back to work... it's sugar... so I call them to let them know that their mistake is a life risk for someone... I got the manager on the phone... she could care less... she put the staff person on the phone who made the tea... who definitely does not get paid enough to care... bottom line... never again!!! this is the kind of mistake that could put someone's life in danger. read more

For some reason they are always outta shakes. WTF. Also kinda bad when you hear the management talking crap about customers coming in

I rarely go their but when I do they always mess up my order. Yesterday I ordered a happy meal and it had no toy in it. I also did not receive my order of French fries that I paid for. read more

One day I go and get coffee. I forget to ask for creamer and sugar because I wasn't asked. Wasn't mad at that because I should have remembered. What made me upset is that I asked the lady in the window to put 4 creamers and sugars. I handed her my cup and she told me that she couldn't cause its full. So she handed me the creamer and sugar. I stayed there and waited for my food. I opened up the coffee cup and hot coffee spilled all over me. I don't understand why she couldn't do it when I handed it to her. Another visit it took me about 10-15 minutes to order a 2 cheeseburger meal and jalapeño mcchicken. I asked for both burgers to have no pickles and the other burger to be plain. Yeah they got that wrong too after having to repeat myself about 5 times. I wouldn't recommend coming here read more

This McDonald's does not participate in any advertised specials. Same full price all the time.

Stopped in yesterday for breakfast on way to Six Flags. Knowing how expensive food is in Six Flags I ordered the Big Breakfast. It could not have been better. Food was hot and fresh, service was great, and all for $5.00. Where else can you get that kind of value in a convenient location with quick friendly service? I now question why I would have breakfast anywhere else. read more

First time in Benicia and decided to stop by for something quick. Never seen a McDonald's like this before, probably one of the cleanest I've ever been to. Our food was quick. The manager was very helpful, not like the other place where the managers just don't care. Very welcoming, has the small town feel. read more

McDonald's - Fast Food Near Me - Benicia, California

This review is only for their ice cream/ice milk, as I wont touch their burgers and such since reading "Fast Food Nation". The cones, with or without chocolate dip, are good n cheap, especially when compared to the same stuff at Baskin Robbins down the street where it is 3 times the price for the same thing. Mickey D's sundaes are an even better deal, a nice break for the kids. The place itself is clean and bright, a typical McDonalds, and the service is usually ok, except when you get that bored high school kid. read more

Good food and fast service. They don't put mustard on any burgers unless you ask for "extra mustard".

Listen I'm the last person who I would think I'd give McDonalds such a high rating but I just had their southwest salad and it might have been one of the best salads I've ever had. The grilled chicken alone was so good - tender and juicy. Can I go back and order just 10 chicken breasts?? Also the salad was fresh - lettuce crunchy and new. Tortilla strips and black beans. Yum. Gotta give credit where's it due. I'm going back tomorrow to order another. read more

I used to hate this place. Some of the staff just didn't get it when you just want order ice cream. Ice cream is what I buy here, and I order it in a special way. I am blown away with how well they are now taking care of me. The management is now starting.to understand that it is about repeat customers. If they want $15 dollars an hour, this is how fast food should be done. Dear staff: make your customers happy and they will fight for you. Thanks for the ice cream. read more