Ewww ! How disgusting is it to get your food doordashed and you bite into your burrito and the meat is not fully cooked ! I really hope my kids and I don't get sick as my son also got steak and my daughter got chicken ! I am disappointed in this service of food ! This is not OKAY! SMH read more

Chipotle Mexican Grill - Uncooked meat - Mexican Near Me - Martinez, California

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Chipotle is pretty constant as a whole. In the past, I've had intermittent issues with this location not putting the right orders in the bag- but now I'm just annoyed about the packaging. I live 5 minutes away and picked it up minutes from when it was ready- and yet that was still enough time for the bag to completely fall apart when I tried to pick it up. Do better, get better packaging. read more

Chipotle Mexican Grill - Bag fell apart - Mexican Near Me - Martinez, California

It's Chipotle. Enter, wait in line, pick which items you want, whether eat in or to go. Pay and enjoy. Service here was prompt, efficient. All food items were stocked, including the non soda beverages. Ambiance is that of most Chipotle's. Inside seating, and even a small patio with outdoor seating. Parking is a little tricky as this location shares a parking lot with a drive thru Starbucks, a Panda Express and a Dollar Tree. read more

Chipotle Mexican Grill - Inside view of counter - Mexican Near Me - Martinez, California

Just don't understand how at any point and time that a customer come in the employees here are going to scrape the bottom of the pan with all the crusted dried black beans instead of replacing the beans with fresh beans? Manager is this a common practice that every bean needs to be used before replacing. The food (burrito and burrito bowl) was awful because we had dried bean crusties in our food! Horrible practice and this was at 8pm you're open for 2 more hours! read more

Cross Contamination 101 (Apparently Optional at Chipotle Martinez) Just walked out of Chipotle Martinez tonight (January 29, 2026) without food because I watched cross contamination happen in real time. I ordered a quesadilla and a quesarito (yes, I know those are everyone's favorite items to hate making). What followed was a master class in how not to handle food. First issue: the employee placed my tortilla on a piece of foil that was clearly too small. Second: the tortilla was hanging over the foil and directly touching the dirty metal prep surface. Third: as they walked down the line, the tortilla dragged across other food trays. Salsa. Sour cream. The whole tour. Fourth: I politely pointed it out. The employee looked at me... and kept going, then handed it off to the next person. Fifth: I told the next employee the tortilla had been dragging on the metal counter and across the food trays. Completely clueless. Sixth: instead of starting over, she simply tried to re-center the already contaminated tortilla on the tiny foil sheet. Pro tip: this is where you throw it away and start fresh. Two sheets of foil from the beginning would have helped too. Seventh: not a single employee stopped and said, "Hey, let's remake this." Not one. That's when I finally said, "Never mind, thank you, I'm good," and walked out. Shame on management. Shame on the employees. Shame on Chipotle. Food safety isn't optional, and customers shouldn't have to supervise basic hygiene. It's no mystery why this location can't get past three stars. Next stop is probably a health inspection -- and honestly, if this is what happens in plain sight, I don't even want to imagine what happens behind the counter. Do better. read more

Idk why I continue to go to this location knowing I won't even get a spoon full of meat i literally counted 19-20ish pieces in here of chicken. Why is it so hard to fill the spoon up? Giving half spoons and if we ask for a little more you wanna charge it smh. read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Martinez, California

I'm giving this a four because if you go to chipotle you go there knowing what it is and what it is not It's not authentic Mexican food. But it is very consistent, flavorful, the servings are big and the prices, right They have interesting meat flavors, although my go to is the Sofrito. Today I got a bowl with brown rice, one scoop of each bean, corn, cheese, and sour cream. I do like that they have the full selection of Tabasco brand hot sauces. My go to is the green sauce. We also had the queso Blanco and chips. The reason for our visit today was obviously we were hungry and it was also to benefit the lLas Juntas fundraiser read more

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The food was DELICIOUS. They rushed me a little while ordering but, other than that I would make sure that whoever cooked today is there EVERY DAY! I have gotten food from there a couple of times this year and I was always disappointed. Not today. Today everything was delicious!!!!! read more

I got the tiniest chipotle burrito I've ever seen from here. Double wrap too, and it's smaller than what a regular should be. I then saw the new tiniest burrito I've ever seen for the person in line behind me. It looked like a bigger microwave burrito. Stop skimping. read more

Don't order from their app for delivery. A big mistake was done to my order salsa was added when I did not order salsa and I'm allergic to tomatoes and the app customer service refused to refund me. Instead sent me a reward for free guac which I also don't eat. read more

I gave a couple bad reviews of this restaurant, and I was thinking this was typical of the chipotle chain but its not, I recently went to two other chipotle's and they had regular size burritos, it's just this one on Arnold Drive in Martinez, I recommend avoiding this location, , it's just a short drive to the one near target and they have decent size meals. read more

Chipotle Mexican Grill - Buy a burrito that cost $16 - Mexican Near Me - Martinez, California

Not fair that this place doesn't have a higher rating. I came at a busy lunch hour and all the food was fully stocked, fresh and delicious. Very generous servings. Clean. Friendly staff. Will be back read more

Ok first off I should've known better when I noticed this location isn't busy. It was super dead only maybe 2 customers in here and now I know why. I've been super disappointed every time with chipotle. The quality of food in this location is poor. Chips were stale, the meats are so salty omg!! And the cleanliness of the place is horrible. 4 people working no customers and no one wipes down the counters or even stock the napkins. I'm so upset for spending $40+ hoping to get a decent meal here and I was put off. I will never be returning to this location again or Maybe never eat at chipotle anymore. I rather take my money elsewhere. read more

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For the price of the bowl it was disappointing! I could count how many grains she gave me :c place was ok as in clean" just stingy lady at 4pm 7/10. read more

Chipotle Mexican Grill - Small portions chicken"" rice beans corn - Mexican Near Me - Martinez, California

Again, we are eating Chipotle because the children want Chipotle. We have come in a few times and its not too busy usually. Service is fast so that's good. My go to is a salad bowl with carnitas. This location doesn't crisp up their carnitas like the other Pleasant Hill location does. Its pretty wet as they say. They dole out bigger portions here it seems too. But that doesn't mean its better. Chipotle is the perfect 3 star restaurant no matter which one you go into. Its ok and hits the spot. Nothing more, nothing less. read more

Ordered in the app and received our confirmation and pick up time. Arrived for pick up and no record. Showed the receipt and confirmation, after much discussion showing that we definitely were at the right address, was told I would have to get at the end of the line and wait, that the she could not help me even after I waited while she prepared other customers orders. Asked for a refund as the charges had already hit my bank, but was told by the very rude young lady that it was not possible. After standing in line and reordering, she literally tossed the bag at me. Not once was any kind of apology! Terrible customer service!! Beware!! read more

I've been a Chipotle customer since 2002 and this is by far the most disappointing location I've experienced. The portion sizes are extremely small in comparison to every other Chipotle I've been to throughout the Bay Area. The only reason I give it Two Stars is due to friendly service. Someone needs to do some quality control here and re evaluate the portion sizes. Otherwise, it's a rip off. read more

We ordered on the app and the burrito I got wasnt even the size of a child's burrito at a normal mexican restauran. The burrito was smaller than my hand, but was $11 WITH the cheapest options. -10/10 read more

Chipotle Mexican Grill - The burrito - Mexican Near Me - Martinez, California

I got a burrito bowl. It was the smallest proportions I've ever received. It was half the amount. I normally get at other chipotle. Plus the rice was overcooked. I do not recommend this location. read more

Chipotle is super organized and prompt during this pandemic! The menu is great but i don't come here often because the only meat on the menu that is not spicy is the carnitas and i dont have pork very often. Brought my 8 year niece can't have spicy either and i mean no pepper spicy. We would have to have plain cheese quesadillas only. But it's convenient! read more

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Sadly, I spent my money on a cold burrito, Rice is cold, meat is cold.. It's a little ridiculous, think twice before coming to this location. read more

I really should've listened to the bad reviews on this location, I normally love chipotle but this was terrible! And don't go out of my way to leave bad reviews but Customer service was the worst not a hi not a single word at all, they were putting the smallest half scoops into the plate of rice and everything else I kept saying can you put a bit more? And they would throw in the smallest amount more like seriously thought they were trying to joke around but nope they were serious!! The food taste was another thing that was terrible chipotle is normally very consistent in taste and this location doesn't have that either. I paid $40 for 2 bowls that were basically the size of 1 bowl I get at other locations. My whole experience here was bad just close down this location if your employees are very clearly upset they are even working there. read more

The store is clean. The staff is friendly. The food is good, although sometimes the chicken has been a bit strange.

Skimped 100% lobby is a bit dirty /: ive never been to this location before but it needs a little work. Employees were nice though (:

So disappointing. Dinner was not good. Cold and not very tasty. Ordered guacamole that was not given. Haven't ordered in a while and remembered it being much better read more

This is my second time at this location. The Chipotles in the surrounding area leave much to be desired. Same with this location. However, yesterday's meal was the best I've had in a long time from Chipotle. If you want Chipotle during Quarantine, I recommend this location. I ordered a burrito bowl with chicken, rice, guacamole, cheese, sour cream, lettuce, and corn. Delicious. read more

Chipotle Mexican Grill - Burrito bowl with chicken, rice, mild salsa, corn, cheese, sour cream, lettuce and guacamole. - Mexican Near Me - Martinez, California

Went in today to get a bowl, one of two things I noticed. They straight SKIMP on meat and rice, i have no idea why, Your charging someone $15 for a bowl- when it would take 6 bites to demolish the whole thing doesn't make sense to me. Also, they were serving OLD purple lettuce, it had discoloration from being either old or left out too long. Tasted bitter. Besides that, It was ok. Wouldn't go back tho. read more

Expensive garbage. What a disappointment. Doughy burrito was 90% rice with a speck of carnitas sprinkled on top. Watery salsa, runny sour cream. Do yourselves a favor and go to one of the Roach Coaches and get a good burrito at half the price. WILL NOT BE BACK. read more

Came here tonight after a long day to get some dinner for my daughter and myself, and everything seemed fine at the time. They weren't busy and we were able to put in our order with no issues. I got all the way home and realized that they forgot to out my daughters quesadilla (the main part of a kids meal) in the bag. I tried to call and let them know it was missing and they have an automated answering system that twice hung up on me after saying it would connect me to the restaurant. I then drove all the way back and told them they forgot it, and they made a new quesadilla and gave a half hearted "hey sorry man" apology. I noticed they put two quesadillas in the bag so I thought "well that's nice they're giving us a little something for their mistake." I get home and check the bag. The remake quesadilla was half cooked with most of the cheese unmelted and falling out. And this is the "second" one they put in the bag... For how slow they were, it's pretty astounding to me how careless they were. I guess this is what I get for giving the place another chance after their last screw up... read more

Chipotle Mexican Grill - I'm sure at one point this was a quesadilla... - Mexican Near Me - Martinez, California

Love there veggie bowl very delicious especially when you eat it with chips. Yummy. My go to spot for sure

Well just went there and they said they didn't have my order and even when I proved my online order proceeded to argue with me. Then made my meal and my children's meals with serious attitude and left out ingredients. I'm extremely disappointed as they argued with me even when I proved my order. I will never return to this location. I'd rather drive farther for better service. read more

This chipotle always disappoints. Food is either over done or unavailable. Theres never a line which goes to show that everyones given up on it already. read more

There very rude here and food is served in very poor manners and they don't fill up the bowl not even half way less than half and then there rude like really don't recommend coming here they look like they don't wanna be at work and if that's the case many other people need jobs. read more

Chipotle Mexican Grill - SO BAD IN MARTINEZ DONT COME - Mexican Near Me - Martinez, California

This chipotle at this location is horrible. There are always missing items in orders and the salad is always old. Someone needs to manage this store better. It's horrible. I'm surprised it's not closed down. read more

Chipotle Mexican Grill - This is some of the rotten, old lettuce in my salad tonight. - Mexican Near Me - Martinez, California

This spot always fills my burrito bowls all the way. Ordered online and picked up. Order was filled fast. My regular chipotle spot for sureeee. read more

The first time I came here was on April 1st, 2013; when they were only opened for less than a week. Back then, their service was extremely slow that it felt like a broken down ride at Disneyland. After I finally reached the front counter, the employees were very frugal with their portions. Definitely the smallest portions that I've ever seen at all the Chipotle's that I've been too. I actually had to ask her twice to add more rice to my burrito bowl. They were definitely in their learning phase. Since I've returned on May 14th, they have been very good at increasing their serving portions; although their service is still very slow, but it's still a massive improvement. The interior of the restaurant is actually bigger than it looks from the outside; but unfortunately.., the parking lot is way too small. I will be returning, but I will come before noon or sometime after their lunch hour rush. read more

Chipotle Mexican Grill - Their front entrance. - Mexican Near Me - Martinez, California

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We just left the Martinez location. My goodness this place is so chintzie on their portions. I won't come back here. The kids working behind the counter act like the meat, beans, lettuce etc is actually coming out of their pockets. They don't give a dam If your happy or not. We paid 32.00 for 2 burrito bowls. What a rip off! Won't come back. read more

okay so got a door dash delivery and they didn't get one thing right..when we complained they blamed it on door dash. door dash did not make the food the bags were sealed upon arrival no carnitas in my "carnitas burrito bowl". ordered 6 tacos received 2. for a 60 dollar meal were refunded $13.00 #thenewnormal read more

Aww man... i love chipotle and order to go at least once a week... but please try to be more consistent. It really sucks getting home and seeing my burrito bowl 1/2 full or even worse, my $12 quesadilla aka crispy tortilla with maybe a sprinkle of cheese. The staff is always friendly and since they added the tip function, I make sure to add $1 per item but maybe whoever is preparing my food hasn't seen it or doesn't care. I guess I have to order in person or check each item before I leave... ugh... I hate being that person but I'm tired of getting burned read more

I came here at noon for my lunch break and there was literally no line! That's a Chipotle first for me. The staff was friendly and efficient. And the food standard was up to par with other locations. I've heard lots of reviews talking about small portion sizes... if you ask nicely they will always give you more! It goes both ways people! I've heard customers complaining about having too much of this and not enough that, well they are told to give less because it's easier to add more than take some out or start over. So I urge you to just communicate with the employees in a respectful manner and they will produce the product you'd like. And don't forget, guac cost extra. read more

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