This particular Mc Donald's restaurant is the worst, ever! Orders are sloppy, staff is not friendly. Inside? Dirty, disgustingly dirty. Tables always messy and not picked up. Staff not friendly, I get it most of them don't speak English that well, but it doesn't cost anything to smile and say thank you. The french fries are either soggy or they seem like they have been refried. It really sucks because this is the closest McDonald's. We have here in Martínez and sometimes when you're craving McDonald's, you just don't have a choice but to order here. The owner of this establishment really needs to look at their store... It's a hot mess! read more

Well this place hasn't gotten any faster 25 minutes for an order to get to the table No apologies. Screw this place! Grandkids will eat somewhere else. read more

I never thought I'd go out of my way to leave a McDonald's review, but honestly, I don't understand what everybody is talking about. Every time I come here, it seriously feels like they just made my burger or sandwich fresh to order. And I swear, the crispiest hash browns I've ever had from a McDonald's. They're always friendly, too. Honestly, anyone going out of their way to leave a fast food place a bad Yelp review probably needs to get a life... and maybe get laid. read more

Why would you sale apple pies in the morning for breakfast that completely dried out and hard as brick. Just lazy. read more

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Okay so to start off, I had placed a DoorDash order and it contained a strawberry banana smoothie and oh my god, I took a sip out of it n wtf.. all of it was ICE big chunks of ice not even blended right. Staff is just lazy, and if this is the service they wanna give then quit. Chicken nuggets were also try and cold... disgusting. read more

McDonald's - Strawberry Banana Smoothie - Coffee & Tea Near Me - Martinez, California

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Terrible food, if you can call it that. I know it's fast food but the quality of the "product" is ugg

This location is so stingy with everything. First of all, the workers have no customer service skills, and if you love sauce expect to only receive one. If you ask for more, you will be charged 0.54 cents PER extra sauce. They give you like 3 napkins in your bag of food and if you place a mobile order they will not start to prepare your food until you click you've arrived on the app. At least the food you receive is warm so that's a plus sign. I work nearby, but I probably won't visit this location anymore. read more

Gross, unfriendly, I was the only person at the drive through and yet took forever to get me a quarter pounder and fries, which were burnt, hard as a rock. read more

McDonald's - Gave me old, burnt hard fries. Not friendly either. - Coffee & Tea Near Me - Martinez, California

The service is terrible, three meals and they act like 2+ sauced will bankrupt them. Hire the kids that work fast food to learn fundamentals of work. Not these salty old ladies. I asked three separate times.. kills the desire to want to eat after every hostile encounter. read more

So my name is Professor JJ and when I entered this establishment it has be prove the worst Of the Worst DO NOT COME HERE when I say customer service is terrible it is below par the workers stare as a lot of the reviews has revolutionized on, and to be such a big company I would think they wouldn't be talkin shit but I speak Spanish and I'm German and speak fluent languages when I hear them talkin about me and they do not know I'm and inspector is very insulting and I would hope nobody get hurt or even DIES off of this food I would say good if you like cold food left out and fly in and out‍ read more

McDonald's - Coffee & Tea Near Me - Martinez, California

Quick, smooth and efficient visit in the McDonald's drive thru. I had myself a coffee, oatmeal and McChicken. Well made and served quickly. Ambiance was average read more

McDonald's - Oatmeal - Coffee & Tea Near Me - Martinez, California

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Pure garbage no wonder they have bad reviews They enter orders wrong And then get mad at you when you correct them. Staff is so rude... They probably spit in so many ppls meals lol read more

Started a mobile order, had the mobile app glitch out and not update the McDonald's system, bank still takes out the money paying McDonald's, I go into the McDonald's physically to talk with the Manager, the manager is useless and does nothing despite me showing her Apple Pay Statements showing the money being paid and Chase mobile app showing the money coming out of my bank account to pay for the order. Apparently, if it doesn't show up in their system you don't exist despite paying them for your food. The manager at this location is useless. The worst part is this isn't even the first time this happened, but it will be the last time. Never coming here again or using McDonald's mobile app. Now I get the "fun" task of calling my bank to initiate a claim against them. read more

First time getting delivery due to COVID and my daughter's frozen drink was completely liquid. The delivery driver got it to us in three minutes after it was made, which means they took this cup of pure liquid, said "good enough" and put it in the drink holder and sealed the bag. If they had just forgotten it entirely I'd be like "fine". They forgot fries in both of my kids happy meals the last time we went but I've long ago decided that unless I get less than 80% of my order I'm not going to bother doing anything because I'd have to deal with someone every single time I ordered anything. The app said to contact the store for issues with missing food in a mobile order and has no way to report anything. Again, as long as they give me 80% of my order I don't really say anything, but putting something clearly wrong in the bag is a bit too much for me. Of course we'll keep going, it's the closest McDonald's and I have kids, but my kids don't have a Yelp account, I do. I also have COVID and too much time to leave Yelp reviews for places like McDonald's. read more

McDonald's - Blue Fanta "frozen" drink - Coffee & Tea Near Me - Martinez, California

HOW CARELESS CAN YOU BE? The syrup packet was ALREADY open and the entire bag was sticky.. Think twice before coming to this location. read more

McDonald's - Open syrup - Coffee & Tea Near Me - Martinez, California

Lame! Spent about 20 minutes trying to get the app to work, finally get my order through and it says that this location is closed even though I'm inside and see other people "working"' behind the counter. So, I go up to the counter to place my order, and everyone completely ignores me as I stand there, great customer service! Wow, totally horrible experience once again, all the way around! read more

Burger cold and not done Just sad. #thenewnormal It's disappointing when you drive home start eating and then this is what you see read more

McDonald's - a sandwich and french fries - Coffee & Tea Near Me - Martinez, California

do not. do not. do not go here. they mess with your food. and recently they steal your monopoly game pieces off your container before they give u the food. do not go. read more

The workers and food prep here are great. My low review is about the franchise and corporation, and the mobile app. If the stuff you order on the mobile app isn't working or available, they aren't going to adjust your price. If you email support, they'll ask you for insane details like the mobile app version you're using, and the android version you're using. Then after you provide all that info, they will not respond. Then when you open a new ticket, they tell you it's on the franchise owner. However the franchise owner can't access my app payments on the McDonald's mobile app, or my PayPal for a price adjustment. The staff can't improvise with costs either. I can barely view a receipt on the mobile app. It's an extremely insecure payment method. I submitted a fraud report to the FTC and you should too! read more

Service - ordered two happy meals for my 2 young grandsons because the toy offered was from the movie, "Inside Out 2", only for them to be disappointed when they open the boxes to see toys from the movie "Elemental." I understand that popular toy programs run out but the restaurant did not mention anything and giving a toy from a promotion run over all year ago seems a bit of a low-effort solution. The main issue is that we would appreciate the restaurant letting us know when orders cannot be fulfilled. read more

I've never been inside and usually drive through for coffee and/or an egg biscuit on days I'm in the area running morning errands at Target or the Dollar store, so not too often. It's in a good location, the corner of a busy intersection on a slight hill in the middle of a shopping complex. They have two lines going in the drive through so even though it always looks busy, the line goes pretty fast. Everyone who works there seems pretty nice & professional, no complaints. read more

I'm horrified by my friends burger last week. I mean look at this photo ‍ poor management the owner should be ashamed. Probably didn't train their employees probably before putting them on the line. My friend was sick with the stomach flu the next day. I'll never be coming here again. read more

McDonald's - Nasty not fully cooked burger - Coffee & Tea Near Me - Martinez, California

These mfs ALWAYYYSSSSSSS forget the sauce like girl.. who is eating CHICKEN NUGGETS with NO SAUCE?? Dry asflazy for $20 n hour

Not open 24 hours. Google and yelp both say 24 hours but not true. Here on 4/20/24 and it's closed. Why lie about your hours? So weird.

I love the workers there they're so friendly and hardworking. I go there like all the time. Kisses to all the staff!! read more

McDonald's - Dc what y'all say this shit is bomb asf - Coffee & Tea Near Me - Martinez, California

My husband went to the drive through and gave his order. The first window where you stop to pay, the girl was on her cell phone saying "yea my mom's fucking old school and told someone to fuck off". My husband paid for his order & drive to the next window. He got his food & then asked for the manager. She came up and he told her what happened. Apparently the employee in question heard him telling her and came up to the window and said "I wasn't on the phone I wasn't talking to anyone you need to get the fuck outta here". The manager said NOTHING. Not to my husband and not to the employee. My husband said "see?" and drove off. So disappointing that the manager had ZERO CONCERN for her behavior. That she never attempted to apologize for the interaction and even ALLOWED IT TO HAPPEN! I understand we are only one customer of hundred and even thousands. McDonald's used to be a great place to bring your kids. A great fast food place to bring the whole family. Many of them still care about customer service. Not this one (there has been other negative experiences but this insistence is by far the worst! WILL NEVER GO TO THIS LOCATION AGAIN AND WILL PASS ALONG THIS INFORMATION TO EVERYONE WE KNOW. read more

I'll stick to the drive-through. Ordering inside you feel like a burden. Everyone just stares at you and doesn't say a word. The food is your average mc Donalds not much to expect. They have definitely upgraded this store it looks nice. read more

Dear McDonald's franchisee: Your workers are incompetent. Ordered a 20 piece nugget with 2x S&S + 1 Hot mustard. Says so on the receipt. I got none. The lady who took my order, was having a personal conversation. McDonald's has a standard on Coca Cola syrup ratios, in particular their flagship. Management is obviously not following protocol or syrup is low. When I asked, they said they had just swapped tanks earlier. Ok? I know its Christmas. No one wanted to be there. But f*ck, now my Christmas lunch is ruined. read more

By far, the best Mcdonald's I've been to. The amount of hate on their yelp is unbelievable. I've never had an order messed up or a bad experience with an employee. The staff here is so welcoming that they recognize us because of how often they've seen us for several years. The food here is never as stale as other Mcdonald's which is a very common issue. I also have never had an experience with them saying their ice cream machine is broken which happens literally everywhere else. Nothing to complain about here. read more

You gave me a coffee when I asked for a chocolate shake and I even asked if it was coffee or a chocolate shake completely unprofessional.

Kiosk service sucks. I got a table number and they just call my name to go get my order. So no bringing my food to my table. And when I ask for sauce for my nuggets, they say I'm only restricted to one packet and have to pay for any more. Glad those minimum wage hikes are passed down to customers who want to enjoy their food with whatever condiments they want. They told me they can give me free ketchup till the cows come home, but have a policy to charge for sauces. It's bad enough they upcharge for milk that supposed to be part of the happy meal, but for sauce? Thanks for nickel and diming in the name of profit and maintaining your bottom line. I even asked if I was allergic to ketchup but used sauce instead, they said I could have as much ketchup as I wanted but still had to pay for any additional sauce. 1 packet for a six piece nugget. Makes me reconsider ever buying nuggets again and giving McDonald's any more business in the future. So if I have a food allergy to ketchup I'm relegated to purchasing condiments that I might use instead opposed to ketchup I don't want or potentially can't. And on top of that, the worker that initially refused me another sauce, told the manager and the manager said the same thing quoting "policy". read more

This is by far the worst McDonald's and it's my hometown McDonald's. There are to many complaints I have against this place from the employees lying to me about fresh food when I ask for it to be fresh to them laughing at me when I had to take my food back. This has happened multiple times and there are so many things wrong with the customer service it's hard to explain in one review. Last night they forgot some of my food.. I don't know why I keep coming to this place. I reached out to give a review and the lady said the owner would call the owner never called. Inside the store is clean that's about it. read more

Usually slow and always out of ice cream but the apple pies do hit a bit hard, and always get tour self a caramel frappe

Last time I got McDonald's I found some kind of white thing in my chicken nugget. I almost choked. The sauce is a little bit too spicy for my liking, but I do know that some people do like spicy stuff so I'm not complaining about the sauce service I usually use the drive-through. It's usually pretty good, but sometimes they are slow. Sometimes the bathrooms are dirty, but I am happy that they don't just give away the bathrooms to the public and they have a lock to them. It is a little bit annoying though because sometimes I try and use the bathroom and get the password, but they don't listen to me and I have to keep on going to the counter. read more

Due to the unbelievably subpar Service I received at the drive thru this afternoon. I will never go to this McDonald's again. I have worked the same job at the bernal location in Pleasanton and worked mornings and I can't understand how the service could be this bad when I was the only car in line. I easily went here 4 or 5 times a week. Make it zero from now on. It's probably a good thing anyway read more

In my latest reviews I will be testing the adaptability of restaurant menus to low carb/keto friendly meals, among other things. I like ordering online or on apps because I can easily customize my order and I often save money in the process using in app coupons. With the McDonald's app I got a double cheeseburger with no ketchup, no pickle, no bun, and added mayo (I left the diced onion knowing i would scrape off half). It is nice to see you can say no bun with no hassle. I also got 2 sausage McMuffins with no muffin, so basically just sausage and cheese, which are $1 each. A sausage Patty a la carte is $1.39, so this is a win for me. The problem is whether the employees pay attention to the modifications and also, maybe obviously, the quality of the food. To my dismay, but not so much surprise, my cheeseburger came with unwanted ketchup and pickle and no added mayo. I should also mention that they charge $0.49 to add a leaf of lettuce, which I opted not to. For taste, the burger meat was kind of mealy. The sausage had no carmelization and was a bit cold. My drink was also forgotten so I had to bug someone for a cup. Overall pretty unsatisfactory, but on par for this fast food chain. Mobile app ordering is the only appeal. Don't expect all your customizations to stick, but they actually pay attention to "no bun" requests so you don't have to look weird if you use the app to say so. read more

McDonald's - What was left of my low carb meal, sausage McMuffin no muffin & removed toppings I didn't ask for in the first place from a burger - Coffee & Tea Near Me - Martinez, California

I used the app to get a deal, buy one get one free.... As you can see on the picture, $5.15 total... Got there, the receipt says $10.29... I asked what's going on? The lady said they can't help me, was very rude and unhelpful.... So I left.... I will dispute this with my CC company read more

McDonald's - Deal from app not honored - Coffee & Tea Near Me - Martinez, California

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You will never get hot fries in the drive-thru, unless you are on the back end of a dinner rush line.

Anthony is the best in the morning! My mom and I come here all the time and everyone is so nice. Thank you for always being so nice and the food is fresh! Yummy breakfast and fresh! We love the drive through! read more

Terrible experience Went through the drive through to get some drink for the boys and was threatened by the young man at the counter read more