So this place is a hit or miss. I have been living down the street from this Jack-in-the-Box for the last years. This place used to be open 24 hours. I'm not sure if it is anymore? It's very busy but you can definitely get in this location. This location got a remodel and it looks really nice inside. I love using the app to order all of our food. That way I get the bonus points and any other offers that are in the app. Sometimes you have to use the app to get the discounts, especially on the tacos. You can also customize your different orders on the app. I like to order my food and have it picked up inside rather than in the drive-through. Picking up was pretty easy and it was ready when we arrived. My order the special that was on the app itself. The food is definitely mediocre and it's not the best place to go get a hamburger cheeseburger. And some of their items like the Smashburger was definitely delicious one of the best burgers I've ever had. What really sucks and I don't know if this is all of the jack in the boxes but you can't use their soda machine. I wanted to get a refill but I didn't want to interrupt the busy workers. I wish they would put the machine back so people can go and get refills on their own. Covid is over so bring it back. read more

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I ordered and paid for extra marinara for my mozzarella stick, when I only saw one in my bag I went back and asked for the extra 4 I paid for, the lady proceeded to be very condescending telling me I had to pay for them and tried to ring me up for more without even checking my receipt. She kept arguing with me when my receipt clearly showed I paid for 4. read more

Jack in the Box - Fast Food Near Me - Martinez, California

Always great service at this Martinez restaurant. I used the Jack-in-the- Box app for ordering, and it was fast and trouble free. Food was prepared exactly as requested and was available within minutes of ordering. The dining room was very clean and the self-serve area was well stocked. The chicken sandwich as well as the tacos tasted great. Really nice and spacious parking area for guests. Thanks for the excellent lunch on this Sunday outing, read more

y rude and seemed racist to me. She took her time taking my order, and when I tried to talk to her she basically ignored me. I tried to explain to her that I didn't know how to use the kiosk. She seemed to be very angry. I told her I would just go else where. I went to Burger King where they were very friendly and appreciated my money and business. read more

Horrible customer service. No cars in line and they rush you while you trying to order. Then you wait for 11 minutes for food. It's not always the case it's these two girls specifically. It's like they are high or something. They rather chitchat . Other staff while these girls are not there are great. So I always get caught off guard. By the way it's Sunday mornings that have shitty service. read more

Last Saturday we went to this property. Ordered 4 n 9, both with zero coke. At pickup girl handed me a zero coke and a reg coke. I said no to coke she replaced it. When arriving home th4 was supposed to be bacon dbl jack. Dumb attendant gave up sourdough jack. This is not first time this young female has screwed up order. Next Saturday I'll go to BURGER KING read more

When I order a junior bacon burger maybe they should actually put bacon on it if they charge me for it? read more

Jack in the Box - Jr. Jack Cheeseburger - Fast Food Near Me - Martinez, California

I came to the Jack in the Box store number to take advantage of the deal as pictured. The cashier contacted the manager and told me the deal was only for Mondays and Sundays. It clearly says 2/17- 3/9, the dash ( - ) representing through. I asked if there was someone she could call, and she was adamant about the manager, reiterating I was incorrect. If I am wrong, the signage must be changed to represent that message. Because I and other customers in line with me shared the same understanding. Please respond with the accurate meaning of this signage, Store #523. I feel highly disrespected, as if I were some panhandler begging for a deal when I am just reading clear language. read more

Jack in the Box - Am I misunderstanding? - Fast Food Near Me - Martinez, California

I would give it zero stars if I could. I ordered through Uber eats, and they sent me the completely wrong order. And forgot another item. This isn't the first time. I'm done with Jack in the box on Alhambra. They need to actually read the order. read more

Well, you don't come to Yelp to review a Jack On the Box. They're all kind of the same. But I took a photo and I'm not gonna let that photo go to waste, so here we go. lol Lol, I just realized I called it Jack On the Box! LMAO. I've heard of Jack in the Crack but that's a new one. First time I went I did the drive through. There was a special $5.99 advertisement on the front window that was really big and I was trying to order that but it took awhile before the staff member and myself got the sandwich name right. It wasn't the normal jumbo Jack it was so other sort of jumbo Jack sandwich. The price total was wrong so we had to figure it out together. I explained that I wanted the special on the window. I said what kind of drink I wanted and then I was asked what kind of drink I wanted. Which is typical, fast food places kinda chaotic so no big deal. So I repeated myself. They ask me if I want small, medium or large. It annoys me that these places do that. I already said I wanted the $5.99 special. I already said what I wanted. Spare me the upsell. Not the staff member's fault, standard script I'm sure. Anyways, food was fine, the typical. A week later I return. I get two tacos. Good deal, yummy. Reasonable amount of parking in lot. Kind of a weird crowd here. This could be anywhere in California, Martinez is a weird fucking place. Especially this part of it. I'll be back, I like a deal. Thank you staff. Appreciate you. read more

Jack in the Box - Two Tacos - Fast Food Near Me - Martinez, California

0% accuracy. Have ordered from this location 3 times and every time they got it incorrect. I don't live close by so I can't return my incorrect food, wasted my money to get someone else's (much smaller) order and when you call to try and speak with someone the phone rings and rings and nobody picks up. Don't waste your time even bothering with this location read more

They don't answer phone fries. Are cold meat not cooked enough milkshake Machine always being cleaned so can't get one

I ordered 5 buttermilk to come with my order through the mobile order and when I got home. No buttermilk. Waste of money because it's not worth eating without buttermilk. You can see that ordered it on the receipt so why wasn't it in the bag? read more

Jack in the Box - See where it says buttermilk? Why wasn't it in my bag? - Fast Food Near Me - Martinez, California

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I got my food through the drive-thru and half way through my burger, I bit into a fingernail. I was pushed and went back. The idiot in charge, Alayda. was upset that I was "so rude to speak to them in such a way. I should be talking to them calmly." Really? Is that what you consider customer service? You guys inadvertently put a fingernail on somebody's sandwich and when they're pissed, you're bent out of shape because that person isn't nice to you about it? Really? Get another job. read more

I went to the Jack in the Box on Alhambra in Martinez. I ordered three "new" hot and spicy chicken strips and a large order of curly fries to go... this is what I got.... To top it all off the clerk gave me bbq sauce packet... dropped it on the floor.... picked it up and put it in my bag. It happened so fast that I didn't conceptualize what happened it until I got in my car. Luckily it landed on the napkin. When I tried to report it to "corporate" there was NO CONTACT INFO. Save yourselves, there are too many other restaurants to choose from. read more

Jack in the Box - A hot and spicy well don't bread crumbs wrapped around a sliver of chicken - Fast Food Near Me - Martinez, California

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Worst service Ever can't even make a proper sandwich and not to forget How long it took read more

Yes, I am that person reviewing jack in the box. Take some pride in your job, it can't be that hard to put food in a bag that's is indicated on a screen. You're just being lazy. Make sure people get their order, their WHOLE order. People are pregnant out here and not in the mood for your negligence. and who mixes root beer and coke?! Why would you even do that?? read more

I had the worst service ever yesterday. They messed up the order, gave me half of someone else's order, and when I took it inside to say something they made me a new burger, but they were bragging to each other about how badly they have been messing up orders. They were also eating by the food, on their phones, and cursing about the quality of the headsets. There were children sitting inside eating while all this was going on. I also ordered no sauce on my tacos and it seemed like they put extra sauce on all of them. The complete disregard for customer service was appalling. read more

Everyone wears a mask and it looks like the workers joke around and like being around each other. Which is always a plus because they are kind to talk to and super friendly. Food took a while to get out and they expressed that they were sorry. Food was fresh including Fries and they didn't skimp on sauce. Highly recommend. read more

This place sucks. Ordered $33.00 worth of Food and never got it. Phone number does not work either.

Just got the most careless service from someone who could care absolutely less about his job. Nobody is friendly and this store is unsafe and serves old food, ALL THE FOOD IS COLD out the window. read more

At the request of my son, we had Jack In The Box. He wanted to see what it was all about. We took the opportunity to eat inside. The lady working the counter was very forward and wasn't playing any games with patrons. She wasn't mean, she was just on it. I got the JR Jumbo Jack with Cheese and he got just a Cheeseburger with extra Fries or an extra large fry I'm not sure how to word that. Hes too old for kids meals now. Hes 6 1/2. They have this really cool robot soda machine. I had never seen anything like that. It was so futuristic and newfangled. And I'm an old lady at heart too. Our food was decent. Eating inside was fine. I think Ill give in the next time he wants dinner here again. read more

Jack in the Box - Nuggets~better than McDonald's. - Fast Food Near Me - Martinez, California

This is probably the nicest Jack In The Box around. They just finished their remodel, and the place looks absolutely amazing. Out with the old and in with the new with these modern like lights, chairs, tables, and this new CocaCola machine with so many drinks to choose from. If you want to get your order right away, make sure to go inside. You won't be disappointed. The bathrooms are very modern-like, and really nice as well. If you've never had Jack In The Box, give this one a try! You won't regret it. read more

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If I could give zero stars I would! This place is horrible! It says it's open 24 hours on the weekend but it's not! I tried to call the district manager multiple times and never get a call back. We've gone multiple times late 1am, midnight and every single time we will pull up to the drive through they say they are closed. Both times there is a car sitting in front of the drive through window (same car) and they are talking. There are so many people that want a job and looks like Martinez jack in the box needs to rehire the weekend crew because they are not taking orders and goofing off! read more

Method: Drive in Arrival Time: Around midnight Line status: no cars Menu: Regular, nothing extraordinary Food in hands: in about 3-4 minutes which is awesome compared to other Jack in the Box locations. Quality of food: Hot and fresh. *Friend with me who ordered a meat lovers burrito noted how good looking and tasting the scrambled eggs were in that burrito. Cheeros tasted great and were hot. Only issue was the Raspberry Iced tea which is far too sweet. Overall: Strong location with quality service. Highly recommend location. read more

They had a sign advertising their ice tea. I am a huge ice tea drinker and thought this will be great. Got home, took a sip of my tea and it tasted like coffee! Sooooo gross!!! Shouldn't brew tea in the same place as coffee. Threw the whole thing out! read more

Ordered on their app for delivery, got the wrong order. I paid for 2 large curly fries and 2 hasbrowns and a sandwich, instead i get the munchie meal with halfsie fries and a coke. If i wanted the meal i wouldve payed for the meal... i dont want halfsie fries i want curly, and i dont care for soda so that doesnt make up for anything If you cant make something then you better call or tell me before you make me crap i dont like, never going here again read more

Horrible service, whoever was running drive thru 12/18 around 4:30 had soo much attitude. When I pulled in he asked what we wanted very rudely! Gave us the wrong fries and asked him to fix it, instead of putting them in the container he poured them all inside the bag. He obviously hates where he works, maybe he shouldn't be working for any company with that stank attitude. Never coming to this store again. read more

Went to this location 4/6/21 at around 6:30pm. A displeased customer was having an unwarranted outburst at the employee working at the window. I felt so bad. I have never had a bad experience here. The employees are always friendly and the wait time is never long. read more

This place needs to get reported for serving cold food and liquidity milkshakes. When I brought it up to them they made a huge issue. So I asked for a refund and they made it complicated they said well there's nothing we can do. This ff location is weak read more

Oh my!! The folks who work here are absolutely amazing and inspiring folks! Great customer service and always delicious food. I've been coming here for close to 20 years and I've never had a single negative experience!!!! Yahoo read more

Run by a bunch of kids that rather talk on the phone then help customers. Feels like a high school run restaurant, terrible customer service. I don't feel like waiting forever to be helped while rude staff goof off like it's no big deal. Immature idiots. read more

The ads for Jack in the Box are entertaining, watching them I am pretty sure that Jack really exists and stars in his own ads. Lucky for him, he has a booming business because he does have a rather odd shaped head The people working at this location are always pleasant. As hard as it is for me to admit, the fast food is pretty tasty. read more

Decent location on our first visit here. There was no one in the drive thru when we got there, but one car zipped into the parking lot just before I did, and of course, she bee lined for the drive thru. She must have ordered a ton of stuff bc by the time she got to the window, there were FIVE cars behind us!! Even with the sudden rush, the employees handled it well. Our food came out rather quickly PLUS it was fresh n hot... suuuuper hot!! Had to wait a few minutes to eat my poppers, which is sooo much better than receiving old, cold food. For fast food, it was pretty efficient so would def come back. read more

Jack in the Box - Poppers!! - Fast Food Near Me - Martinez, California

I've tried really hard the last few years to reduce my beef (especially hamburger) consumption in general and frequenting fast food establishments in particular. And when I do, deliberately avoid looking at the calorie counts. This Jack-In-The-Box has had it's place in these discussion, and has served a quick option to feed my "starving" Son after picking him up at the nearby Boys and Girls Club. I'll also admit to liking this Chain's quirky adds and out-of-the-ordinary selections that sometimes stretch into the late night. Actually, I'm more of a morning person, and the breakfast side of the menu is pretty good. read more

Went to the drive thru ordered the breakfast #22, the total was $6 even. When I got to the drive thru window they told me they ran out of hashbrowns, I said I was fine without the hashbrowns, the older Asian woman with glasses then charged me $6.21. A little more for no hashbrowns! What sense does that make! I asked her if she gave that any thought, she said obviously I didn't. She was rude and dismissive, had no common sense. I left my food there because if the extremely rude service. read more

Went to the one on Alhambra Ave., Martinez. Give them credit for having lots of staff people working, or barely working. Lots of goofing off behind the counter. Several times we heard foul language, F bombs etc. We ordered the stuffed Jalapenos and Egg Rolls. Both were overcooked. We will not be returning, as the young adults working there didn't seem to care about customer service, only partying in the back. read more

This is the worst Jack in the box in all of the Bay Area. The prices are higher than at other locations. The service is so much slower than normal. There have been a few times when I am in a bind and want a quick burger. Once in the drive thru line i think again since I don't want to wait 20 minutes for over priced fast food. What did I learn today? I just wanted a breakfast Jack for $0.99. read more

José doesn't know how to work, 20 minutes in the line he don't even get the order dint like

The crew working at around 10 pm on Saturday were super nice to us, and I know it isn't fun to work on Saturday night, so shout out to all of them! :-) read more