Went through the drive thru, Jorge the employee taking our order was kind, courteous, and offered excellent customer service. We ordered the famous star and spicy chicken sandwich, both warm and delicious. Fries and fried zucchini were fresh and hot. Can't speak to inside the turnt but the drive thru experience was above average and I would go back. read more

My family and I ordered in the drive-through a couple minutes ago. The female worker manning the comms system was unintelligible to understand me as I was clearly enunciating my words while placing my order. When I clearly stated "4 frozen strawberry lemonades, 2 large and 2 medium", she said nothing about how this item was no longer on the menu. By the time we get to the front window, we are met with the surprise of ONE large regular strawberry lemonade and 3 medium regular strawberry lemonades. It was already upsetting to receieve what we did not order because we did not want the regular lemonades, we wanted the frozen versions. She did not tell us about how it wasn't available when we were ordering. Then to not even get the correct sizes?... To top it off, by the time we got home, they charged us for a meal they did not fully provide. We were missing a 3 pc. chicken tender combo meal. Extremely frustrating and disappointing experience all in all. Highly recommend NOT coming to this location. read more

The only Carl's Jr near me and if I'm ever close by I will usually stop by for lunch. One of my favorite burgers is the jalapeño double cheeseburger. The line for the drive through is usually not too long and the employees work very quickly. I tied the jalapeño poppers this time and they were very good and not too spicy with some very good dipping sauce included. read more

Bought 5 piece only offered 1 ranch and wouldnt give me more also gave me only 2 ketchup packets see picture. I'm not asking for more than in allowed but after spending 15 dollars for 2 ketchup packs and 1 ranch only stale fries probably the worst carl jr read more

Carl's Jr - Tenders - Burgers Near Me - Martinez, California

Well this is a fast food place. You have to have certain expectations when you go in. Carl's Jr used to be one of my favorite restaurants fast food or not because I thought they were above fast food. But their quality is declined lately a lot I had a western bacon cheeseburger which is okay and I ordered some onion rings which were horrible. I guess they used to have beer batter on your rings and they were made with whole onions. I don't know what these were made up but they weren't very good Staff works heard there though and the management is usually pretty friendly and helpful. No complaints there I just wish the quality of the fast food would go up read more

Closed drive through early again. Happens all the time at this location. Don't go off their hours they close whenever they feel like it. read more

Carl's Jr - Drive through hours state 11pm. Store close got here at 10:45 - Burgers Near Me - Martinez, California

Apparently this is lettuce wrapped, no bun, with no hash brown rings! Unacceptable! How do you screw up 90% of an order? read more

Carl's Jr - Mistakes - Burgers Near Me - Martinez, California

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This Carl's Jr.'s is right around the corner from my house and they have delicious burgers which means I eat there all the time and can provide a pretty solid review. I've always found the staff to be very polite and kind, no matter who helps you. Only rarely is there a mistake made on the food. The reason why I took off three stars is the drive-through. And the fact a small soda is $3.55 . You cannot ever expect, under any day or circumstance, that you will have a quick drive-through experience. You can expect to sit in the drive-through for an extended period of time, even if you are the only car, there are no other cars waiting and you order something small. The road traffic on Ygnacio often makes it hard to hear them while ordering, and for them to hear you. Carl's Jr.'s is delicious. But you will have to sacrifice the time and the money to scratch this itch. read more

I had to do an overnight appointment at Kaiser and was pressed for time so I decided to stop by Carl's jr (I hardly ever eat fast food). I ordered two western bacon cheeseburgers (one for me and one for my son. First of all it $34 WTF?!? Then when I opened the bag it had one western bacon and the other was a dry a$$ hamburger! The fries were like warm and onion rings fell apart every time I tried to pick one up. You guys pissed and moaned about getting paid more, but can't even get a simple order right! Thanks for reminding me why I don't eat fast food! read more

i love coming to this carls jr, the food is always fresh and hot and they dont skimp on the portions. i came by today and the manager primo took care of us, very friendly staff and amazing food! read more

Soooooooooo disappointing. Carl's Jr use to be a favorite from a long time ago. just went there today and experienced an ok burger but the sourdough was so soft and NOT toasted that my urges fell apart and was messy at best. The onion rings chewed like they were stale and had no flavor. The medium drink was filled with so much ice that my drink was done in four sips. And the worst was this cost me $17.11!!! I can't go back. It would be my stupidity if I did. read more

Because it had been years since going to Carl's Jr. and we were in the neighborhood, the DH and I decided to go for lunch. The menu was a little different from what we remembered but we decided to try the Gold Digger Double Cheeseburger because it had bacon and the price was $3.99. Minimal staff on hand and felt so bad for them. The same guy taking our order at the counter was also handling the window. Despite the lack of staff, they were able to get our order out in a timely manner. Kudos to the staff! The burger was okay, nothing special. The burger needed to have two patties to make it taste decent because they were so small. We didn't feel like the burger had that charbroil taste that made Carl's Jr. a step up from other fast foods. If you don't want to shell out $6-7 for a burger, the Gold Digger Double Cheeseburger is a decent way to go for the price. read more

Carl's Jr - Gold Digger Double Cheeseburger was okay - Burgers Near Me - Martinez, California

Worst fast food service experience that I've ever had. I ordered two Western Burger combos with waffle fries. What I got was 2 meat patties WRAPPED in a whole lot of lettuce with no buns and zero waffle fries. The portion of the order they managed to get right was not good either. Not going to Carls Jr. any more. read more

Luke warm /cold food ... looks nothing like food displayed on the menu ! Will not be a repeat customer

Not recommended My family and I Ordered 3 milkshakes, onion rings, and regular fries. We had to waited a longtime until we received our food, and the order was also incorrect. We received 3 milkshakes onion rings and waffle fries. Not very impressive, we'll be sure to look for other places to eat. Overall rating would be 1 star. read more

I'm a big Carl's Jr. fan. It was my second job back in the olden days (1980) . Everytime me and my wife visit this Martinez location, we live down the street, its always near perfect. I mean there is a soggy fry now and again but our food is always good and plentiful. The staff is really nice and the service is great. If you like burgers, come visit this location you won't be disappointed. Ignore the 1 star reviews written by overly emotional people. Treat the staff with respect and you'll get respect back plus a good old fashioned burger! read more

Literally just having the worst luck. I pulled out of line at Jack in the Box off Alhambra because they were messing up orders ahead of me. So I hop on the freeway, get off at Morello & decide to go to Carl's. The guy at the window was friendly (so that's why they're getting a start), but I get home & my husband's guacamole burger doesn't even have a burger patty on it... I'm just done.. read more

Carl's Jr - a sandwich and salad - Burgers Near Me - Martinez, California

5 stars for speedy service during a lunch rush. 10/5 stars for the free "Papa chica" song I overheard while waiting for my order. The crew made me smile read more

Sometimes you just need a decent fastfood burger and fries for lunch. Carl's Jr doesn't disappoint, the food was fresh and hot. Even during the rush of the lunch hour the manager (a shorter middle age w/ greying hair male) was pleasant to both walk in and drive through folks. He seemed to have it down like a well oiled machine. I try not to eat this stuff often simply for health reasons but I was both satisfied and full when I left. The app even saved me 20% ($3.56) off my total so in these times of crazy Bidenomics & CA's stupid $20 per hour for burger flippers that was pleasant too. read more

Everyone needs to work, however if you're not intent on doing somewhat the best you can be, maybe customer service isn't where you need to be. You should probably look into a job where interaction with customers isn't your primary objective... with that said you can probably guess how I felt about my order fulfillment. This place needs a serious SOP change, and/or management change. I ordered a Large Fry and a Fried Zucchinni. Now, general SOP would probably state that you fulfill orders as they are numbered on the screen... however if an order, as small as mine, is up there, and the orders that were made before mine contain full meals, sodas, desserts etc, it would probably help if you look ahead of your to-do list, and try and get customers out quicker, rather than just in order. I had to wait 15 minutes for these people to fulfill my order of Fries and Zucchini... something that is mass cooked during rush-hour lunch. These items are consistently cooked to keep up with demand, so it makes sense that while you wait for prep to finish your burgers and such for an order, you look ahead, and say "oh, i can get these fries and zucchini out now!" But no, that's not what happened. Again, I waited 15 minutes for FRIES AND ZUCCHINI. That's unacceptable. SOP's need to be re-written to accommodate easier orders. What, are they going to fulfill 6 full orders, before someone who just wanted criss cut fries, just because he's the 7th person in line? GTFOH. Carl's, GET YOUR SH*T TOGETHER. read more

This place is normally pretty good, but for a few Friday afternoon orders, I received messed up versions of what I ordered. One example, one Friday, I ordered a Ranch Angus burger, and a charbroiled double cheeseburger (this is there cheapest burger , smallest one too at $3) and medium Diet coke - the screen showed the correct order -- they hand me my order - I drove off -- I open the bag, I got a double version of the Ranch Angus burger, a drink, but not diet coke, and onion rings which I never ordered,, A few Fridays later after I forgot about the previous mixed up order - that Friday I ordered 2 big hamburgers, and a diet coke - I drove off, and again the drink I got wasn't diet coke, I didn't get 2 big hamburger's, I got a western double cheeseburger, and again onion rings Ok, now when I go there, I ask for a receipt, and check the order before driving off. read more

Ordered 2 fish sandwiches and fried zucchini. Zucchini looked like it was fried in real old oil had burnt taste and could not even taste the zucchini. Fish sandwiches just ok I think cooked in same oil as zucchini read more

bro i can't even tell you what's in this photo i wish i could lmao this is just bad . like really. how you gonna go thru and serve sum one this... even when i worked fast food i had some damn decency smh read more

Carl's Jr - bro i can't even tell you what's in this photo i wish i could - Burgers Near Me - Martinez, California

Ordered 5 piece chicken tenders and side of fried zucchini with ranch. They forgot the zucchini and the ranch. Bunch of idiots were working there on 11/21/2020 around 7:45 read more

I have been sending Carls Jr my concerns on their comment text and email for two weeks now. It's the MARTINEZ CA store. Black ink from the drink cup rubbed off in mass and got all over my food, fingers, and clothes. They seem to ignore complaints. What was a simple question of toxic concerns since I ate the food before I realized it, has become a campaign to find someone there who cares. I'd watch out for this company. Obviously they don't care about quality control. I won't eat at a Carls ever again. . read more

Food is great overall, but there is an issue currently going on with all locations I've visited. You all need to stop putting the green crunch less flat parts of the lettuce on the sandwiches!! The lettuce is supposed to CRUNCH, not be flapping in the wind! My love for the bacon ranch crispy chicken sandwich has been disrespected by this oversight and its damn rediculous. The only lettuce I should see on this sandwich is WHITE, not GREEN. read more

Went here for some wings, the shift mgr. was so kind, & polite. I ordered wings, & then saw the all star meals, when I told her I would rather have that, she just upgraded me. Above & beyond, excellent service! Everyrhing was hot n fresh. Highly recommend this place. read more

Got home, opened my order and I receive 5 criss-cut fries in one of the orders... 5?! Won't be coming back here ever. Zero stars. read more

Carl's Jr - the receipt for the restaurant - Burgers Near Me - Martinez, California

The staff is rude and they do the bare minimum. Need dipping sauce? You get one. need napkins? You get one. Need to use the bathroom? Need purchase food first. Very condescending. If you order a famous star combo they ask if you want it to be a combo. Weird place..... read more

Drive through order taker was rude and incompetents. He can't get my coupon to apply in the orders and told me to pay full price.. i asked for manager and its magically works. I ordered their bacon burger with lemonade drink and i was given water + lime, it taste weird and i have to dump it all. what a waste of time. How does this place stay in business? not alot of people during peak hours. read more

(Rating this location, not the chain.) Employees are nice, but inept. They couldn't get an order right if they were paid to do so. I know this because they are, and they can't. read more

Carl's Jr - Where on our order does it say Loaded Breakfast Burrito? And where is our Loaded Omelet Biscuit? Total idiots. - Burgers Near Me - Martinez, California

Updating my comment thinking that I was overcharged, I was not. Turned out to be the right price. However, during that visit, the quality of the food just didn't live up to what I was paying. I went back and tried them again and found everything to be cooked exactly as expected of Carls Jr. Something must have been done to correct the situation. So, in turn, I'm correcting my review. read more

HORRIBLE CUSTOMER SERVICE!! Cold food, missing items. Management: it's time to retrain your employees.

First off, I just want to thank Carl's JR for adding the amazing beyond burger patty to their menu. It's nice that they actually keep people in mind that are vegetarian/vegan. Secondly, I'd like to thank Matthew at this location for providing excellent customer service. If I had cash on me, I would have tipped him. He's helped me a few times and even remembered my order. I hope he gets a promotion or is put in a position where he oversees employees or operations, and this is coming from someone who has worked in management. Bravo to Carl's Jr and Matthew! read more

Unfortunately, I was served meat here after ordering the Beyond Famous Star burger... The experience was awful and I am still very upset but the fact that they attempted to make it right after I brought it to their attention at least kept my business for now. This really should NEVER happen though so I hope you can inform all staff that vegans ordering a Beyond Burger CAN'T EAT MEAT!!! :( read more

I eat here way too much. Food is pretty good most of the time. The breakfast burger is awesome. The staff are really cool, they let me hang out and do some work. Nice people. The best people. Place always...smells. Not sure what the smell is...but it just...smells. That's my only complaint, really. Seems kind of dirty without being dirty. Drive through can be kind of on the slow side sometimes, but I don't really use it that often. So, overall, I think 3 stars gets it. If they could do something about that smell and speed up the drive through, I'd give it at least 4, possibly 5. read more

Got a grilled burrito and the burrito was barely grilled at all. Of course I had to wait for them to redue my order sice it was made wrong the first time. read more

Carl's Jr - Burgers Near Me - Martinez, California

i was just here and my brother got a quarter in his food then they try to act like it never happened

My most favorite Uncle came to stay with me for 2 weeks to help out while I recuperated from surgery. And to help out with the baby. He is an amazing cook and amazingly convincing when it comes to talking us into getting fast food for dinner. When he saw the double Western Bacon Cheeseburger commercial it was to much for him to handle. I however got a Famous Star with Cheese and some Fried Zucchini. My husband got Chicken Strips and Onion Rings. Of course we regretted gorging ourselves on greasy fast food but its a special occasion so why not. Some of my Zucchini's were kind of bitter and left a bad aftertaste. My husband said his Onion Rings were second to none. The Fries my uncle got were horrible. The worst Fries Ive ever had. Now the Chocolate Shake that my husband got was rediculous and suprisingly good for a fast food shake. So rich and chocolatey. This dinner really isn't helping me get back into prebaby shape. But the family bonding was well worth it. read more

I am not ashamed to admit that I love Carl's Jr. When I'm on the go and craving a restaurant style burger (with out the restaurant style price) Carl's Jr or In n Out are the way to go!! I have never really been disappointed with any of there items. I decided to be bad today and try the grilled cheese burger that just came out and that's been making me drool every time I watch there advertisement...I am just like a kid, I still want my grilled cheese. So while in Martinez today, I decided to swing by the Carl's Jr that I have been to quite a few times over the years. I ordered the grilled cheese burger with no bacon and no mayo and you know what? It was slamingly delicious!!! Burger was thick and flavorful, Swiss and American cheese was melted to a creamy oooey, gooey goodness - all sandwiched between two slices of perfectly grilled (though still soft) sourdough bread...Mmmm Heaven!!! And I don't feel guilty at all!! They even have decent onion rings. I really wish they still had the low carb breakfast bowl that they had a few years back...Oh well I'm satisfied with there burgers for now. read more