I spent 14 minutes in drive thru on a Sunday at 2:35 pm. My order was a McFlurry and a hot fudge Sunday. I timed my experience, so I am not exaggerating. It would appear they made the ice-cream and then let it sit on the counter for 10 minutes while I waited in line. Obviously I got a couple containers of soup for over 9 dollars. The sundae had melted down the side. Just wrap it in napkins and hand it out the window. Pathetic service and quality. read more

I just ordered a 2 cheeseburger meal! Little to no ketchup! Last time I didn't get napkins! Sick of it!

Ordered something super simple and waited 45 mins while they messed up my ordered twice. Horrible service

If I could give this restaurant zero points, I would. I ordered french fries well done with light salt and what I got was an old order of french fries with plenty of salt. On my husband's big Mac they forgot to put the lettuce. He ordered a Coke and he got a Sprite. Not only that but the dining room was absolutely filthy. Every single table was dirty, so we had to clean off our own table. I mean, these are just basic things we will never come here again. read more

Service is great food amazing I'm love'in it it's the first fast food I've ate as a kid it was amazing

The breakfast drive thru team is always friendly and gets my orders right. They keep the line moving. The food is hot and consistent. What more do you want from fast food? read more

horrible experience waited 40 minutes for a 6$ meal everybody standing around just overall horrible would never eat here again ridiculous

Off duty Employees cutting line to order behind the counter for their friends. Looooooooong waits. I'm pretty lenient when it's fast food but come on read more

We went there last night during the hours they advertised as being open. All the lights were out, but we could see another car in the drive-thru, so we followed. After placing our order, we were told to go wait in a parking spot because they were "getting some fresh meat on the grill" for us. Translation: "we turned off the grill early and turned out all the lights because we were over it." Anyway, after waiting ten or 15 minutes for our order, the sandwiches were OK, except mine was in the bag on its side and everything slid to one side, and the fries were stone cold. The moral of the story is: if you kids want to close early, don't try to keep serving customers. They will never come back. read more

We waited an hour for our food no kidding our ticket time was 10:05 ok and didn't get our full order until 11:18. We were kind and polite because it's just McDonald's and no one deserves bad attitudes But people came in after us and got their food before us. SMH wouldn't recommend. read more

Albany has the worst McDonald's. U can never get a milk shake ever!!! Go to a different burger place! Never have a problem with dairy queen! read more

Staff seemed indifferent and overwhelmed. It took 40 min from the time the order was placed until it was ready, on a Wednesday, with no apology. Disappointing experience. read more

service was horrible, waited 40 minutes for our drinks, which was only 4 drinks. people who ordered after us got their food almost immediately. read more

I am absolutely amazed at how poor the customer service truly is. I sat in the drive-through for 30 minutes waiting to get to the window as I'm sitting here watching at least 22 cars leave. I called and asked what was going on and they hung up on me. What an amazing customer service. That's the way to get customers to come back. Great job. read more

Ordered food it was delayed almost 40 minutes, gave me the wrong ordered as I ordered 40 pc chicken nuggets, two large fries, and a two large shakes. They gave me one medium vanilla shake, one fry, and one small chocolate shake which is not what I ordered. Called to ask what happened the guy who answered hung up in my face when I told them they messed up my order pretending that he couldn't hear me. Didn't call with an attitude, I was actually really nice about it as well. So if they mess up your order and you call to see what happened just expect them to hang up in your face. read more

Basic mc d's menu but introducing new sandwiches today Tv ad and email stated free fries and drink with new sandwich; but not honored here read more

McDonald's - Busy but fast service - Fast Food Near Me - Albany, Oregon

The lady in drive through kept repeating my order back wrong. I got handed the wrong drink at the window. Got asked to wait for my coffee. They didn't fill it up all the way. read more

McDonald's - a cup of coffee and a banana - Fast Food Near Me - Albany, Oregon

It's McDonalds, so there's nothing special about it, really. The employees are always friendly and efficient. The restaurant is clean and very nice. Bathrooms are always clean. The restaurant is a good size as well. I typically use the drive-thru, but go in every once in a while. The drive-thru is great. I order my burgers with extra pickles, which they always do, and get it right. The staff communicates with you if there's a wait on anything, and let you know that they are in the process of making it. Wait times typically aren't long, especially in the drive-thru. They do a good business and keep things moving. When you order things specifically, they make it correctly. I try not to eat McDonalds very often, but when I'm in the area and need something quick and easy, this is the location that I go to because of the speed and efficiency. read more

Genuinely the worst McDonald's I've ever been to. Every. Single. Time. They mess it up. I just went through the drive through ordered everything and handed me a single bag and I knew that wasn't correct so I pulled into a spot and noticed they only gave me like $10 worth of food when it was well over $30 so I came back in for them to ignore me for 10 minutes and not even care when I told them my problem. I've been here at least 10 times and have never had a smooth experience. Go to literally any other McDonald's. read more

This McDonald's is a complete joke. I literally got home and after giving my order four times because the first guy decided I was done ordering & gave me my total and turned the mic off...so I had to give my order to yet another person who asked for the order over and over again. So frustrating!!!! The staff lacks listening skills, customer service skills, and simply being nice to customers; they are rude and don't care. If you guys there at McDonald's don't like your job then quit. Management: your staff is a bad reflection of the company!!! For example I asked for a cheeseburger no onions...this is what I got !!! Seriously pay attention!! Doesn't matter I would NEVER go to this location EVER again. read more

McDonald's - a hamburger wrapped in plastic wrap - Fast Food Near Me - Albany, Oregon

This is thee worst MCDONALD'S I have ever been to! We go every Sunday for breakfast since it's down the road from us. But every fricking time we go they mess up our order! How hard is it for you to put all the food in the bag and for someone who has food allergies this is VERY IMPORTANT that you make their food the way they order it! EVERY TIME they manage to F*** it up and I am so sick of it! Corporate should take a visit through the drive threw and see how rude management is when you ask them to fix your already f***ed up order like it's an inconvenience, I'm sorry you inconvenienced me by making me come all the way back to your store after you messed up my order! Worst customer service! Spreading the word and will never be back... read more

The bad experiences just continue with this place. I shouldn't go here but there are not many choices on the south side to get fast food. My wife and I have both had experiences where we order a meal by the #, like asking for a #1 with a coke. This is how I've ordered at fast food restaurants for the last 25 years. At this place it means you want the sandwich only and a drink, no fries. Tonight I asked to a number 2a (quarter pounder meal) with no ketchup or mustard add lettuce and Big Mac sauce. He said "sandwich or meal." I said I want the 2a, a meal with a medium fry and coke. I then asked for a number 3 (double quarter pounder meal) He said is that it? I said, it's a meal, also with medium fries and a coke. I get to the window and check my food. I get the one quarter pounder meal with a Big Mac middle bun placed under the top bun. Also, only 1 drink and 1 fry and my double quarter pounder. The young lady at the drive-thru was great and fixed my order. And yes I know they are short staffed and have new people working, but if your fast food restaurant gets it wrong over 75% of time, you got serious problems. read more

We were driving thru after a long drive. By the far the cleanest and friendliest McDonald's I've been to. Outdoor play area also clean for the kids. Would keep this in mind for future trips to Albany, OR as we are planning to check the Carousel Museum when it's officially open. Thank you! read more

I always try to hold back from McDonalds..mostly because of my frequent subpar experiences. Unfortunately they pull me back in daily. I go to a lot of different locations..reviewing each one on Social Media. This makes me well acquainted with McDonalds. I have traveled the states just for McDonalds. BUT THIS IS THE WORST MCDONALDS LOCATION I HAVE EVER BEEN TO. Not only were they embarrassingly slow..they also scammed me out of not one (1) but TWO (2) Happy Meal toys. I went to this location specially for the toy..which the app said they had. I ORDERED the new Mickey and Minnie Runaway Railway toy. Instead these cowards gave me two identical reject toys from YEARS AGO. If i knew they were going to scam me I would've taken my money elsewhere. I'd rather drive 3 hours to a different location than ever go to this one again. I cannot believe this McDonalds location had the nerve to treat me like this. I hope they get shut down..and I'm sure they will based on reviews left by other clients. STOP SCAMMING HONEST CLIENTS!!!!!!!! read more

All Mc Donalds from Tigard to Albany everything is closed and these guys despite being Dec 24 are open till 11 ... That deserves a salary increase ... Thank you for your faithful service... If I had many dollars, I would give $100 each but I am modern slave equal to you guys! read more

This is the worst Mcdonalds I have been to, and it's not like I hold them to high standards. We couldn't get a basic lemon aid (the lady couldn't figure out if she had it or how to tell us which was weird), the wait time before we got our food was about 15 minutes with no other customers are staff members standing around, they forgot some fries and a drink, our food was cold and our burgers didn't have sauce on them. This was obnoxiously bad. read more

Well here we are again. I went even though I knew better. I was on a time constraint and McDonald's was what the family wanted. Order my food and get to the window. I check it and to no surprise I'm missing food. Always Always Always check your order here. They will short you food. I pull up to the third window hoping someone will come see what's wrong, but no. I go in and tell the manager that they forgot food. She gets it and the other manager chuckles and says, "darn drive thru workers." This McDonald's is a joke. It's needs restructuring from the top down for this place. Absolutely ridiculous. read more

I am now seeing things like McDonalds on my Yelp feed because I said I like burgers(which I do). But MDs and most other fast food types are not the kind I like. read more

Ordered the Pancake breakfast platter. Was really good. Sadly melted butter went all over our sandwiches that we ordered as well. Also, ordered a Bacon Egg and Cheese McGriddle as one of those sandwiches... got sausage.... might wanna step it up ;) read more

The experience here was magnificent. Tristen- a young blonde guy gave OUTSTANDING service. Asked for copious amounts of ranch and my guy did not disappoint. Amazing customer service someone needs to get this guy A McRAISE for real. True Shit if you've ever worked in food service you know what it's like to have someone give you refreshing service- even in a fast food drive through. #WholeLottaGangShit read more

I have to agree with others, this place has become a complete joke. They no longer have wi-fi and give you and excuse they had a power outage a few weeks ago and many things don't work anymore. They did away with their long parking, so if you are in construction like me, don't bother going here, you will not find parking, or that ability to get online during lunch. read more

The WORST, without a doubt WORST location Ive had the unfortunate pleasure of experiencing. I'm measuring this based solely on a few standard metrics you'd reasonably expect from a fast food location, namely with one that carries the golden arches! Speed...it's called FAST food for a reason, quality...all flash and no bang made for stale burger buns and greasy burnt fries, customer service...nonexistent! If your wanting a burger, go anywhere else and your better off! read more

How about you finish cooking your damn burgers? I mean I get it you closed in 30 minutes but that doesn't mean ya rush undercooked shit out the damn window. read more

McDonald's - a hand holding a hamburger with cheese - Fast Food Near Me - Albany, Oregon

Absolute waste of time . Waited 20 minutes to get my order, and never got it. I asked about it but they forgot I asked. Probably bumped it off of their screen to make their times faster and forgot it. Twice. Ran out of time because I was getting food between classes. Never coming here again in my lifetime. Word of advice, go to Rigoberto's instead. read more

When go to a hamburger joint and order a HAMBURGER you should get meat in your burger Right? Well this is not the case at this McDonalds. Ordered a Big Mac and and no meat in it. I got it replaced but I had to drive back to the store to get it. Service is poor. Buyers beware not only do need to check if your order is all there, you have to check to make sure it has all the components in your sandwich. read more

Fresh food, spotless clean bathrooms - entire restaurant was perfect for a break from the road. Bravo! It's been a long time since we've had such a great McDonalds experience. read more

Good staff for the most part. Fairly clean. Never gotten sick there. Its a McDonalds, so my expectations aren't that high.

I have worked over two years with this So called a "company" I was falsely fired because of being harassed by a women co worker. With that being said the lead GM "Aimee" She sat down & talked to me Thursday May 30th, 19. Gave me advice & options that would happen the following day that would resolve the option. Aimee made the option to fire me without telling me and refused to let me put my two weeks in and left me on a long suspension. this morning without telling me how long she wouldn't answer my questions she beat around the bush Aimee said I could come in today may 31st & put my two weeks I came into McDonald's and they told me I couldn't get food for my 1 year old son and that I had to leave. Aimee decided to call the Linn county police department and have me banned off the premises She decided to keep the women that has been harassing me the past 6+ months non stop to still work and let me go This McDonald's is nothing but disrespectful, Inconsiderate. They don't work with you're work schedule with another job and treat you like a slave. They let people show up drunk or either stoned during they're shift they never change food out Employees smoke weed in the parking lot on they're lunch breaks I've ran open & close with no problem ever before this incident. I feel wrongly accused and felt like it was a hostile work environment. Please if you apply please know what you're getting into cause this place is absolutely backwards. I always picked up shifts and always showed up 2-3 hours sometimes before my shift. This place is a joke. STAY AWAY. read more

If you want your order right...don't go here. They get it right about 20 percent of the time. Don't pull away without checking your order...and they don't know what hot fries are. read more

If I could give negative stars I would. My sister got a raw hamburger patty and I got several hairs in my chicken sandwich. :( :( :( :( very disgusted! read more