Come on, McDonald's. You can do better than this. The drive up line takes so long that people are driving over the barrier to leave. You are a FAST food restaurant and this has gotten ridiculous. Mistakes - like omitting the milk and sweetener in my coffee this morning - and inconsistent quality of food that should be the same from day to day are becoming too common. The staff is very nice, but something is clearly wrong here. Please fix your process and quality controls. Speed and accuracy are doable - you used to provide it! read more

Every time I come to this McDonald's I'm waiting in the drive thru for more than 20 minutes and the workers are very rude and unprofessional. I was in the middle of ordering my food and all of a sudden the lady just stopped taking my order and I waited and finally said "hello" and she said "I'll be right with you". Then she comes back and says "how can I help you after I had already given her my order. It's so close to my house but If I have to travel an extra couple miles to get McDonald's somewhere else I will... read more

I went to get fries this afternoon, and I was in the drive thru for 20 minutes.. just for fries. This is not the first time that I have been in the drive thru forever. If I wanted to wait, I would have gone in.. and when I got up to the window, i still had to wait 5 minutes, and all I could see was the employees talking and laughing and standing there not doing anything... I am never going to this McDonald's again. read more

Yuck, that is all I can say about this location. I don't expect much from a fast food restaurant, but this is one to avoid. First, counters at the register were noticeably dirty. It looks like they could care less about the counter. Then I started to notice other dirt and poorly cleaned locations. The drink dispenser area for example is not kept well. Then I noticed someone cleaning, he had a rag and was wiping down. Then he rearranged the lids. Wait, did I just see that. He took his wet dirty hand on the lids people place on their cups? Walls have soil marks as well. Second, it is March so I ordered the Shamrock shake. I've liked it before. Not this time, whoever prepared it has the formula wrong. Way too much mint and it ended up tasting more like toothpaste. It became drinkable after rigorous mixing and insuring all the whipped cream was mixed in. And it was not just mine, another person ordered one and it was the same. The fries tasted like they used stale frying oil. It is not a taste I like. This is why the place gets a one. I am seriously thinking of calling the health department. I tried to look up the restaurant performance with inspections and could not find it. read more

Don't waste your time. Lazy, rude staff. Close the place at random times I guess because they just don't want to work. You can hear people inside but they don't pick up at the drive thru. It has become a joke in my family as to whether or not there will be sundaes or shakes available. It's like hitting the lottery when they actually have any. Come on now we know you all are just to lazy to fill or clean the machines. Rude beyond measure. Absolutely no common courtesy so forget about customer service. I also wish to be able to give negative stars. I have never ever in all of my 56 years encountered such poor and lack of service. Shame on you. read more

The staff here is completely ignorant mostly the women but it's an aweful time to go here

This is the worst McDonald's in the known universe. The service was terrible and the staff seemed slow to understand what food items I was requesting when I spoke in slow, steady English. Don't go. Not worth the headache you'll get afterwords. Then they were slow and no one was there for several minutes when we arrived at the window. I chose to buy nothing after my sister was served so poorly. read more

I am a former employee of this location,and it is true that this location is not suitable for human consumption. Most of the employees are teenagers,that are spoiled brats,and the managers are no better.Everyone is not only in a hurry to leave,but their attitudes are so terrible. It would seem that with all the complaints that Chris the owner has received;that he would make some drastic changes,nevertheless,he is just another owner,that cares more about quantity than quality. This ship is headed for dry dock fast. read more

I Love the manager Cory and Dory they really work as a team always clean good custumerservice

The front door was locked when this establishment was open. The women behind the register tried to keep my handicapped brothers change when he paid for his order. Luckily I was there to catch her on this, but trying to keep a special needs man's $12.80 is unacceptable. When I called to report this I asked for the manager and but was not put in contact with them. Then the employee I spoke to told me I was wrong and dismissed my complaint completely. Not to mention not one person behind the counter had on gloves or hair nets and everyone's long hair is getting in the food. It also wasn't clean. read more

Mmmm, gotta have it. Good food on the run or for a sit-in meal, we love our local McD's and the great folks who work there. Always had good experiences at this particular facility. read more

Nice building/location - but service is always awful. Been bad for years now. This morning - no line in drive through - so figured would stop for coffee. Placed order, said pull up to 2nd window. When got to window - they didn't have any record of my order. Pulled right out and went to Dunkin Donuts across the street. read more

Staff are rude, they always get orders wrong and I always have to come back to correct it. Worst McDonald's and food service ever! I wish they had another McDonald's nearby read more

Ever since the remodel the service is horrible! Always a long wait and slow service and when you do get ur food fries are cold or breakfast the English muffin hard as a rock I am very patient gave chance after chance for months but I am done now will avoid Abington ! Also leaving will scrape ur car up everytime unless ur car or suv is lifted! read more

Year after year, this is the one McDonalds franchise I despise the most. The drive thru people are not nice or pleasant. They can handle single orders 50% with no mistakes. Large family orders confuse the heck out of them. I no longer go there but will travel to Hatboro or Jamison for better service. read more

Don't ever order breakfast here ! Not fresh smh biscuit was so hard I couldn't even bite it !! Takes forever sitting in the drive thru !

Why are we not selling shamrock shakes in March EVERY YEAR. We do realize it's a march holiday we are celebrating right? Also, the service inside this McDonald's is significantly slower than going through the drive thru's long line. read more

the morning manager is a complete.. horrible human being. it was my second time ordering from this location and my last one. the interesting character messed up my order after me repeating 4 times. i had no attitude, i didn't use any kind of profanity yet the interesting character had an attitude and after not understanding what i wanted for the 6th time, i was giving cash back and i was told to leave. other customers walked behind me upset about what happened and it's a shame. that man does not deserve to be a manager and have any kind of respect! read more

Horrible. I've been to this location on a few occasions whilst passing through Abington & could not be less disappointed . I would think that being in a nice area like Abington- the food and service will be a lot better than where I live in the city.. but no I was wrong. My first visit there I was actually served ! However my burger was cold after the 2 minute drive to Abington hospital , couldn't eat it . 2nd visit I went to get a bite to eat before heading to work, order taken, and i was the third car in line. After 5 minutes of no movement, being in a rush I honked the horn. 15 seconds later the 2nd car in line pulls off and I follow right behind. If they left and they were that close, they must have been there way longer than me and I figured why wait 15 mins for 2 hamburgers . To give one more shot, I went once again before work and immediately was told we aren't taking orders . Would not recommend. read more

They messed up my order and i found a hair in my pancakes. That's one way to lose your appetite.

This mcdonalds is horrible. Very rude staff, crazy long wait times, and the order was wrong. Not the first time I hated this place...

I have given this McDonalds sooooo many chances and have been disappointed nearly every single visit. I even stopped going to this particular McDonalds for over a year. I live in the same block too! I decided to go back thru the drive they and finally a friendly order taker with manners, clearly spoke and made me feel like a priority in the very long car line. I advised that he should be placed in a training role as many of the order takers need his professionalism and good character. Back to the real reason for I'm writing this review. How hard is it to place cheese, onions and the two pickles in the center of a burger apparently for this McDonalds extremely difficult. There may have been a handful of times in the last 20+ years where I didn't have to rebuild the burger from this location. They even rebuilt the location which at first seemed to make the workers proud of the product they were serving, this was short lived as I said I stopped going there for over a year even after the rebuild. The place is looking shabby again the drive thru windows are disgustingly dirty and peeks into the back seem the same again. I went there 2/15/19 at 5:01 Pm and I am unable to do the online survey as the receipt is not at all clear for the information needed to complete the survey. The drive thru order taker, awful and unprofessional. The scuzzy windows, the onions & pickles again stuck to the inside of box 1/2 on and off the burger and out of Chocolate for the shake yet again. I'm done just done. Standards are on again off again in a very competitive market. So I guess the food or the customer are never going to be #1 at this location. I have found similarities when it comes to burger building in the back. Really people how hard is it to center the fixings on the burger!!!! Cheese stuck to the inside of box because it's not centered, sloppy and frustrating. I have even drove back a few times over the years with the damned burger to show the manger. This clearly doesn't work either. I am not a Yelper but have no other recourse to vent my dissatisfaction with the standards at this location. read more

i gave this dump another shot and it still sucked. i sat in the drive through for 50 mins waiting for a breakfast sandwich and hash brown. freaking idiots work here. get it together read more

The people who work here suck. They are slow, lazy, and careless. The food is like it is at any McDonalds, my expectations for fast food are low. Expect to wait a long time if you come here and also to get dirty looks and some groans if you want to use the app for coupons. Apparently that effects their day. read more

Racist employees HATE white people! I have visited this place twice in the last six months, and I will never go back. The first time, I called ahead and was told the drive thru was open until midnight. I pulled up at 11:25, and was told "We're closed". However, the next car right behind me (with a black person in it) had her order taken and got her food. The next time, I went inside, and placed my order, asking them NO ONIONS. This was on the ticket, and I asked the manager if the Big Macs had onions, and was told no onions. When I got to the car, I looked and saw no onions, but when I got home and took a bite, I found that the preparer had hidden a HUGE pile of onions under the patty of each burger. I contacted headquarters, and they supposedly contacted the owner, but I never heard anything more, not even an apology. This is the worst McDonald's anywhere and it just goes to show that racism works both ways. read more

Sat in the drive thru for 30 minutes. Said they don't have breakfast meanwhile promote they have breakfast 24 hours. There is literally 2 people working the whole restaurant. read more

Much nicer now that it's been completely renovated. The staff is friendly and service is quick. It's my go-to for a late night burger or hangover food the next day. The traffic pattern was changed to allow easier access off of OYR read more

Bad customer service, and rude staff. Make sure your order is correct and complete before you leave, because they are famous for getting orders wrong and or forgetting to add a fry or a burger or two. Also , be careful going to the drive through, it's not leveled and your cat jumps up and drops as you are entering it. read more

drive thru too slow...also that bumpy entrance needs to be taken care of ..feels like a speed bump each time you come and go...repave the damn thing!!! read more

the most incompetent people I've ever dealt with,ordered a plain quarter pounder for allergic reasons I can eat anything on it but this bunch of dummies loaded it up with slop and by the time I got home it wasn't worth the gas to drive back and throw it in their faces(not the first time this happened)if I bit into it and went into shock wonder if they can say lawsuit???may their stupidity is why they work at Mcdonalds ! you bunch of idiots could have killed me I'm done with them. read more

I just recently moved to PA from NYC. I came up to Willow Grove on the train to visit family. I placed 2 orders, 1 of which included a 10 nugget. When I arrived at my family's home I realized that the chicken nuggets had been forgotten but we where headed out of town for the remainder of the weekend so I was in a rush. I went back later in the week and explained my inconvenience. I was told that in order to get the remainder of my order I needed a receipt & I needed to speak with the manager. When the manager came to the front I explained the situation but told her I did not have a receipt. She was extremely rude & gave me the worst customer service experience of my life. She said there was nothing she could do. To bad. I was out of luck. Then she proceeded to ask me if I wanted to order anything. Before the customer service interaction I was prepared to purchase 2 meals. After the interaction they will never received a penny from me. They lost out on that sale and all of my future sales because of 1 horrible customer service interaction concerning a 10 piece nugget. I am done and I will tell everyone never to go there! FYI, while writing this review my wife just told me that she had a similar horrible experience at the same McDonald's when she order a Kid's Meal; they forgot it and when she went back a few days later they said they wouldn't do anything without a receipt! The service at this place is plain awful! read more