We buy a lot of tools here. The last thing I purchased here I LOVE is the little yellow handled AX…read more I loved it so much I had to purchase 3 more. I carry one in my car now, have one for all 3 houses outdoor fireplaces. The other thing I LOVE LOVE LOVE I purchased here is the giant plastic Magnifying glass! I need another one but I could not find one last time I was there so I will check Gainesville store. Thank you so much! Will return.

Standard Harbor Freight store. It's cleaner than most & the employees are nicer than others that I…read morehave been to. The one star deduction is for corporate. It feels like the employees are forced to read certain scripts, acknowledge customers under threat of a beating out back. I get that feeling at all Harbor Freight stores and I know all store chains do this but somehow it feels different at Harbor Freight.

Harbor Freight: I…read moretried to return a gift that did not work and they refused to exchange it without a receipt. The manager and sales associate both suggested that I ask the person who gave it to me to provide the receipt. I could not believe they would ask me to do that. This was the return of a small flashlight that looked like a lantern. I was returning it within 6 days from Christmas. I was not asking for cash, just a simple exchange. Everyone I spoke to was rude, inconsiderate, and uncaring and certainly did not reflect the exchange policies of other major retail stores. Unbelievable! karen ferris

Buyer beware: RESTOCKING fee (for defective product). For the most part I like Harbor Freight. They…read morehave a wide variety of affordable tools (the only reason I am giving a 2 star). Not everything is good but using your judgement, you can find good and cheap stuff there. This company needs a lot of improvement when it comes to customer service. You seldom find people when help is needed, and when you do, it is not very friendly. Of course there are good and bad employees anywhere and there are good people there too but in general customer service is deficient. Coming back to restocking fee, I returned a defective product today and just noticed later they charged 80 cents restocking fee. I didn't get upset about the value but about the principle. How can you charge a customer such a fee for returning a useless product the sold? The cashier put the reason for returning as "not satisfied" so he could charge the fee. His badge say "supervisor ", so he should known better that the correct reason for return was "defective product" (and I clearly told him) and the customer is at no fault whatsoever and shouldn't be penalized. This really hurts their reputation as far as I am concerned and I am deeply disappointed. So consider this and refuse this fee if you are returning a defective product. Consumers are only strong when they stick together and demand honesty from companies with this kind of practice.

Bought a part..... told cashier it prob wasn't right? I needed help? She offered nothing? I said I…read moreprob would be back in 20 min to return it.... well, I came back on 20 and they charged a restock fee on an UNOPENED steel portable air tank.... thats right, the charged $10 for a product in original packing... NEVER NEVER buy their cheap quality crap!! Service is cheaper than their junk!! I called customer service.... they couldn't care ant less ....please please.. you get what you pay for... in this case you get cheap uncaring service just like the cheap stuff they sell

Good selection. Staff very helpful, the item I needed was not on the shelf, they checked and had…read moreonly one of per the computer, they went to the back and searched and the manager found it for me.

Came in and immediately asked a staffer what I was looking for. Was directed precisely to where I…read moreneeded to be. This purchase should've lasted 30-45s tops. Was asked to provide a lot of personal information at the register. Got impression that's how I would get my receipt but apparently it was just so I could get spammed constantly. Didn't appreciate that.

Helpful customer service and support Great products have in…read morestock such a big store with everything you pretty much need

Good prices and selection..with amazon in play there are not many stores like this around. Worth…read moreshopping at versus Amazon to keep local business alive

The service here is terrible. The workers don't help you out and when you do find one and they're…read morenot hiding in the back they don't know anything. Asked multiple for help and none of them cared to. Terrible harbor freight.

If you want customer service you have come to the wrong place. I showed up 15 minutes until close…read more The manager was persistent that I would not check out in time and after letting me he kept trying to get me to leave. I left within 5 minutes after his constant complaining. I haven't had this bad customer service in a long while.

Helpful store attendants. Professional management…read more Well stocked. Nice promotions and prices. Thanks for clean restrooms. Pleasant customers too.

I love shopping here, the team is awesome. Anytime the see me lost, they ask if I need help. Before…read moreya know it, I've paid and I'm on my way. They offer a great selection, and their warranties are some of the best. This store in particular has been nothing but awesome. Thanks y'all!!

I must confess that I'm incredibly happy with Harbor Freight Tools' renovations to store sometime…read morelast year as the aisles were incredibly hard and all the tools were cramped everywhere. Now, I can easily find what I'm looking for with ease. I keep coming to this place due to all the coupons I've been getting in the mail with their loyalty program. The staff is always friendly and professional with speedy cashiers that never make a mistake and bag everything.

Always a good place to kill time and find some great deals on things to use in the garage. The…read morestore is fine inside but it's a little sketchy outside and if it has rained you better bring your hip waders because there's always a big puddle of water at the entrance.

All the above. Great people. Kind people. Never ask many questions on returns. Have good product.read more

Great store! They…read morehave a service rep greeting every guest who walks in who says, "Welcome to Harbor Freight!", which is a nice touch. They have a huge selection of tools and lots more! Great place to shop for an air compressor, a generator, jacks, lawn equipment, shop vacuum, you name it! Their prices are pretty competitive. For example I purchased a 1600 lumen shop light for 27.99, that elsewhere I had seen for 36.00. It's also just a fun place to kick around and get ideas for your next projects and excuses to buy the next tools you want!

For decent tools on a budget this really is a great franchise to visit. This particular location…read moreis a good one, plenty clean and well stocked. The deals on some of the tools are first rate. Some tool box tools carry a lifetime warranty which is the same warranty on the high end expensive brands. Some tools that are budget priced are somewhat sketchy, just need to test what you're buying. I'd grabbed a measuring wheel on this visit, $9.99, a great deal on a non digital level, tho it did act up a few times, so it did work 75% of the time. For the budget price, which is 1/4 the cost at Home Depot or Lowe's, I can deal with the arrant abilities from time to time. Great business.