Love the convenience of having a local Ace Hardware, especially here in our little town…read more I can honestly say, I have not been back to a Lowe's or Home Depot since the day this Ace opened here in Burkburnett. I don't need them. If it's not here locally, the employees can usually get it here in a day or two by special order. Speaking of employees, these folks are some of the best. The second I walk in the door I hear, "Welcome and can we help find anything?" Even better, they know exactly where the item is every time I do answer. Love this place! Ace truly is the place with the helpful hardware folks! PS ... Don't forget to grab some 'World's Finest Chocolate' at the checkout counter. That is if I left you any.

Excellent customer service. Parking is ample, employees were very helpful and knowledgeable! This…read moreis NOT a big box store, employees will ask if you need help, and then show the appropriate section of the store. As a single woman, I found shopping here to be a great experience! They didn't talk down to me or treat me as a "stupid" woman. Kudos!

I love other Ace Hardware stores and was delighted when one finally opened in Wichita Falls. My…read morethree visits since they opened, however, have been so bad that I will drive farther to another Ace store rather than go in this one again. Why? Despite the vast empty parking lot, the inside of the store is NOT inviting. The aisles are narrow so you can't back up to compare products. The sales people are lost, untrained, and obviously miserable, making me want to leave quickly. I won't go back.

They have a lot of hardware, nuts bolts washers, also some lubricants of various kinds and volleys…read moreto keep your beverage cold

From the owner: Wichita Industrial Sales offers quality products at very competitive prices.Some of the brand names…read morewe carry include: ERB Safety, Krylon, Fasteners, Engel Coolers, Fall Protection, Michigan Ladders, Norton Abrasives, United Abrasives, Superior Abrasives, Ruko, Relton, ITW Coolants, Corona, HeliCoil, Bentley Drill Bits, Greenfield, MK Morse, Rigid, Durham, Century Spring, Toolmex, DeWalt Power Tools, Milwaukee Power Tools and much more!

Nice staff customer service is great. Reasonable prices. They have a great inventory ready to go.read more

Very nice looking fence panels was world wowed by the prices but after looking around town I…read morerealized their quality reflects their price difference. Came back and got my panels the ordering process was straightforward and the had them ready just when they said. We self installed and they look wonderful. I can't say enough about the quality you can tell by the tight board placement and just by the weight .

poor customer service, asked for an associate 3 times and no one assisted, lady at front desk asked…read moresomeone to come assist and us once out of 3 times yet no one came

Consistently have the rudest cashiers, longest wait times to checkout, and often have the wrong…read moreprices in their system (assuming there's even a price listed) compared to what is posted. Many times I've had to take pictures of my products to get the right price.

plumbing area, when my husband and I come in to shop, even though we have talked to the corporate…read moreguy. They still allow their manager Amy do whatever she wants , she thinks it's ok to just not be at her job and have her other employees do her work. Does she get in trouble no she doesn't. I did not know a company would allow a head manager just to come and go and do whatever she wants and not get in trouble if it was a male boss he would have to have proof. She yells at her co workers threatens them and yet all I have gotten from Kyler and Nick and James is very respectful gentlemen that go over and beyond their jobs, and get told they have to be there and yet every time we come in, she either has sold us the wrong part that we need or she is always not there, and left with her mess to do. Amy should not be running the plumbing, she needs to be let go, she takes advantage of coworkers, and thinks it's ok to do so. When in fact they have told their customers who she has messed up their orders several times they fix it and make it right. She doesn't even know how to correctly sale a product that goes with the same name. When Ben was there the place ran smoothly he helped customers and was not yelling and cussing at his male employees. Ben needs to come back or Kyler needs to take Amys place because she is going to cause the plumbing to not have any more customers.

Needed a fan motor for my AC tht was purchased thru locke supply. They only had one motor in the…read morewhole company and it was this one so I jumped in my car and 2 hrs later I was there. On my way in I called the store to ask which exit to take and how to get there. Tanner, the guy on the phone took the time to figure it out and tell me exactly how to get there. I was only a few miles away. Took the exit and followed his instructions and drove right there. Not sure if you have ever been to a Locke supply but they are usually large bldgs broken up into 3 sections. Electrical, plumbing and HVAC so you have to go to the right counter. I never do on the first shot. Got there and talked to Tanner. They had the motor boxed up and ready to go. All under warranty so no paperwork on my part. 2 hrs later back at home and an hour later the AC was fixed. Very professional and everything was handled within their company. Check them out as they are a southern Midwest company. 4 stars because they only had one motor in the whole company for a system they sell.