At first the service seemed like it was going to be great. They seemed eager to help. This turned…read moreinto a lot of unnecessary parts being sold to me. When it came time to coming to my house for an actual repair, they flaked. Would not recommend which is a shame as they are in my neighborhood.

Amazing customer service. I had a part that was out of stock. They went out of their way to contact…read morethe Hayward rep and get the part for me. Also, great stock of everything you need for pool!!!!

Talk about above and beyond...This is one of those rare times I would give more stars if I…read morecould.... Wife and I visited the showroom a couple of times and the salesperson, Jeff and manager, Jonathon were great, no hard sell no pressure and they answered all our question. After a couple of weeks we decided on an R7 model and went in to order it which went very great. Spa was ordered and set for delivery. The delivery company did a great job and gave us easy to understand instructions on the care and upkeep. Now here is the "Above and Beyond".. A couple of handrails were missing from the delivery and the store manager made a special trip and came down early the very next morning to deliver and install the handrails... How great is that... This is customer service the way it should be.

We've had a terrific experience working with Gary at the Chandler store. He was patient and helpful…read morewith all of our questions the three times we went in the store. It's a big decision to invest in a hot tub and we're so glad we chose a Bullfrog spa. We even wore our swimsuits to the store, got in an A7L and tried out all 17 jet packs. That made it easier to pick the 5 we wanted. Josh and the crew that came out to set it up for us were super helpful. We had ours delivered and then set in place a month later after the pavers were installed and organizing that went well too. We are very happy with our A7L and highly recommend it.

Came in today and worked with Tom. Great experience, Tom was super helpful and knowledgeable. Will…read morebe back!

Jeremy just spent over an hour with me completely disassembling/reassembling my Zodiac MX8 Elite…read morepool vacuum which had algae trapped in the bottom clear plastic housing. The only way to remove it was to disassemble it. After taking it home and thoroughly cleaning it, he reassembled it. It was a challenge. He did it all with a smile. Thank you, Jeremy!

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

We are very happy with our new hot tub that we purchased from Jeremy and Henry at Southwest Spas…read more They were nice enough to hold on to our tub at their facility until we were able to get HOA approval, 220v electrical hook-up and breaker, and a small travertine patio extension built for the hot tub. When we first came into the store, Henry was so thorough in his explanation of the different features of the spa we were interested in purchasing. The electrician (Nick) and the landscape person who installed our patio extension(Jose) who were recommended to us by Henry and Jeremy were also terrific. Once we had the spa delivered, I had some questions about some of the features of the tub, chemicals, as well as a small issue with one of the diverters that was leaking. I drove over to Southwest Spa to speak to someone in person, and Jeremy was kind enough to take the time to answer my questions, and also instructed me how to fix the diverter leak when I got home, and it worked perfectly after that. Easy-peasy! Having our own spa at our home has been on my husband and my bucket list for YEARS. We are so happy we were finally able to make it happen with the assistance of Southwest Spas!

We chose AZ Spas & Patio because they highlighted customer service. Unfortunately, our experience…read morewas the opposite. We bought a Marquis Crown Epic (delivered Feb 2023) and dealt with repeated leaks and failed parts (lights/speakers/MicroSilk pump). After several "fixes," problems kept returning. The spa came back from their shop on 9/18/25 and immediately leaked 8-10 inches/day. The next day they said they're no longer a Marquis dealer, told us to contact the manufacturer, and refused to engage further. Over 2+ years, the spa was in reliable working condition for only about half the time. With inconsistent communication and repairs that didn't hold, we can't recommend this dealer. We're now pursuing a full warranty remedy with the manufacturer.

First class. What a great experience. From the sale to the…read moredelivery it was great! This is my first spa and we are enjoying everything about it

Just tag by to have water tested and the door was locked at 6:56…read more Not open till 7 today...

I called looking for help with a pool cleaner and David went above and beyond to help me get things…read moreon track. Thanks David.

I have a older pool and I had a part that broke. my local pool parts place didn't have the part…read moreand didn't want to take the time to look it up to order. I found Price busters pool and spa, many miles from my house and stopped in. I had visited many independent shops before trying price busters with out any success. I need to say that from the moment I walked into the shop I was treated so nicely from the young lady at the reception desk. Then the owner help me right away. He knew in minutes what I needed and supplied me the part. I discovered that I needed more parts to finish the jobs. I drove back and they helped me with the new parts and helped me install it at the store. Old fashion expertise and friendly people. I wish I lived closer. I will continue to make the 15 mile drive to get all my pool needs. Thank you again

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump…read moretested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else.

I purchased the grizzly 450... As a 6' 6" , the 450 works perfectly. I've had it now for about two…read moremonths, I use it twice a day and everything works as planned and advertise. Shipping, unpacking, and assembly was very easy. Everything as advertised is what I found to be for a great product that meets all expectations.

I was having trouble choosing a color, the owner not only answered the phone but had all 3 of he…read morecolors I was between pulled out in the sun and FaceTimed me. We ordered the white 450, and are excited to try it out. David Maus jr did great in-depth videos on this company and their product. Added a photo for reference where it's going, I'll put a grass turf carpet under it. Should be a nice hangout spot on the balcony.