At first the service seemed like it was going to be great. They seemed eager to help. This turned…read moreinto a lot of unnecessary parts being sold to me. When it came time to coming to my house for an actual repair, they flaked. Would not recommend which is a shame as they are in my neighborhood.

Amazing customer service. I had a part that was out of stock. They went out of their way to contact…read morethe Hayward rep and get the part for me. Also, great stock of everything you need for pool!!!!

We've had a terrific experience working with Gary at the Chandler store. He was patient and helpful…read morewith all of our questions the three times we went in the store. It's a big decision to invest in a hot tub and we're so glad we chose a Bullfrog spa. We even wore our swimsuits to the store, got in an A7L and tried out all 17 jet packs. That made it easier to pick the 5 we wanted. Josh and the crew that came out to set it up for us were super helpful. We had ours delivered and then set in place a month later after the pavers were installed and organizing that went well too. We are very happy with our A7L and highly recommend it.

As a two-time Bullfrog Spa owner who has invested tens of thousands of dollars in their products,…read moreit pains me to write this review. However, my recent experience has made it clear that I must part ways with Bullfrog Spas due to their completely ineffective customer service. My journey to replace simple headrests for my A8 model has become a testament to their systematic customer service failures. On March 23, 2024, I met with Gary, the store manager, providing detailed pictures of my spa configuration and the specific headrests needed. He assured me these were regularly stocked items and promised to contact me upon their arrival. After patiently waiting, I followed up on April 13 for a status update. Gary's response: "I don't have a tracking number yes but should be soon." That was the last I heard until I decided to revisit the store as cooler weather approached and my family was reluctant to use a hot tub without proper headrests. During this second visit, I reminded Gary of our March and April conversations. Once again, he assured me of a quick delivery, placing what he claimed was a new order that would arrive "in a couple of days." Two weeks later, on December 21, I messaged him for an update. Silence. On December 23, I reached out again, to which he finally responded: "Hi Ken, sorry I'm out of the store here the last few days and today. I will check tomorrow when I get in and will update you." On December 26, the day after Christmas, Gary informed me that the system had "magically" changed my order to just two headrests of the wrong type, necessitating yet another reorder. Today is January 11, 2025, and I still have no headrests. In two months, this ordeal will mark its one-year anniversary. The most disappointing aspect isn't just the lack of headrests - it's the continuous cycle of empty promises and the complete absence of proactive communication or problem-solving. As someone who has purchased two premium spas from Bullfrog, I find it unconscionable that such a simple replacement part request has been mishandled to this extent. This experience has ensured that my next spa purchase will be with a company that values its customers beyond the initial sale. Anyone want an A8 with NO HEADRESTS? Me either.

Jeremy just spent over an hour with me completely disassembling/reassembling my Zodiac MX8 Elite…read morepool vacuum which had algae trapped in the bottom clear plastic housing. The only way to remove it was to disassemble it. After taking it home and thoroughly cleaning it, he reassembled it. It was a challenge. He did it all with a smile. Thank you, Jeremy!

Was taking my water test to this location, turn over to high last visit suggestion given cost me…read more$100 and end result after testing at another location adding salt was not needed but Val Vista told me 3 bags now I have to drain my salt pool 11k gallons to fix a over salt. Should have trusted my gut. power location said they should have not suggested salt that is was enough in range for summer so 10 hour drain and $100 down the toilet. Austin P reached out and apologized for the issue with chemicals and made a very gracious response to make things right. Thank you Austin P for your quick response.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

We chose AZ Spas & Patio because they highlighted customer service. Unfortunately, our experience…read morewas the opposite. We bought a Marquis Crown Epic (delivered Feb 2023) and dealt with repeated leaks and failed parts (lights/speakers/MicroSilk pump). After several "fixes," problems kept returning. The spa came back from their shop on 9/18/25 and immediately leaked 8-10 inches/day. The next day they said they're no longer a Marquis dealer, told us to contact the manufacturer, and refused to engage further. Over 2+ years, the spa was in reliable working condition for only about half the time. With inconsistent communication and repairs that didn't hold, we can't recommend this dealer. We're now pursuing a full warranty remedy with the manufacturer.

First class. What a great experience. From the sale to the…read moredelivery it was great! This is my first spa and we are enjoying everything about it

Just tag by to have water tested and the door was locked at 6:56…read more Not open till 7 today...

I called looking for help with a pool cleaner and David went above and beyond to help me get things…read moreon track. Thanks David.

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump…read moretested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else.

I called up the store looking for a new/used lid for my cartridge filter. I was in luck (or so I…read morethought) as they did have one. I found a bunch on Amazon for $89 each, brand new. The person I talked from the store said he'd have to figure out what the price should be. 4 hours later, he called me back and said the price was $249!! What?? $249?!?! He tried to justify the cost as they "guarantee" the product and I wouldn't get a warranty/guarantee from Amazon. - BTW, Amazon DOES have a 30 day return policy and Pentair has a very good warranty on all it's products. Sorry, but I know when I'm being had! A $160 difference? Please. I'm very disappointed!

I purchased the grizzly 450... As a 6' 6" , the 450 works perfectly. I've had it now for about two…read moremonths, I use it twice a day and everything works as planned and advertise. Shipping, unpacking, and assembly was very easy. Everything as advertised is what I found to be for a great product that meets all expectations.

I was having trouble choosing a color, the owner not only answered the phone but had all 3 of he…read morecolors I was between pulled out in the sun and FaceTimed me. We ordered the white 450, and are excited to try it out. David Maus jr did great in-depth videos on this company and their product. Added a photo for reference where it's going, I'll put a grass turf carpet under it. Should be a nice hangout spot on the balcony.