My food was good, unfortunately the service was not. I placed an order at the counter to carry out. The restaurant was very slow on this Saturday late afternoon. I was the only person at the counter, and there was one person sitting at a table. There were three employees behind the counter. My order was simple, just a sandwich and side of mac & cheese. I sat down at the nearest table and waited. And waited. And waited. Finally I went back to the counter, thinking maybe my order hadn't been sent to the kitchen. I approached the same employee who had taken my order, and she asked if I had ordered. I said yes, and she looked confused. I reminded her of what I had ordered. She talked to another employee who looked around and found my order sitting with a couple of other orders. He did apologize for letting it sit there and said they should have called out my name. My sandwich was good but not hot like it would have been if it hadn't been left sitting. read more

McAlister's Deli - Mac & Cheese side - Sandwiches Near Me - Whitestown, Indiana

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Good food, but a very uncomfortable and unprofessional service experience that felt noticeably different from how other guests were treated. My husband (active duty Marine) and I were visiting from North Carolina and I brought him here because this location used to be one of my favorites when I lived in the area. Unfortunately, this visit did not reflect the Hoosier hospitality I used to associate with this restaurant. None of the two employees we primarily interacted with were wearing name tags. For clarity, I'll refer to the brunette employee with glasses as "Sally" and the bearded employee wearing a manager shirt as "Mike." We arrived around 11:30 AM. There was no line. While we looked at the menu for a few minutes, we were asked if we were ready to order three separate times in very quick succession by the same two employees. This alone wasn't a major issue, but it set an awkward tone. When ordering, Sally asked if I wanted a drink. I showed her the water I already had and declined. She handed me a large cup anyway (we were not charged). When I attempted friendly conversation and mentioned we were visiting and that this location used to be a favorite of mine, she did not respond beyond a brief "okay," and did not engage further. My husband ordered a lemonade, which employees fill. He stood waiting with his empty cup while Sally walked away without taking it. Mike then came out and said he would get it after delivering food, but rolled his eyes while saying this. That behavior from someone in a management role was surprising and felt unprofessional. During our visit, Mike personally ran food to nearly every other table and checked back with multiple guests about food quality and satisfaction. Despite making eye contact with us multiple times, he never checked on our table. Notably, our order was the only one he did not run. Sally brought our food instead. She appeared unsure where it belonged, walked around the dining room briefly, then brought it to us. I thanked her and received no response. Throughout our meal we observed Sally looking toward our table multiple times from the counter area and quickly looking away. Mike continued to check on surrounding tables but avoided our entire row of booths, including ours. To be clear: the food quality itself was very good. The concern here is the inconsistency in guest interaction and the professionalism of the service experience compared to other tables around us. As someone who recommended this location based on past positive experiences, this visit was disappointing and honestly a bit embarrassing since it was my husband's first time visiting. I'm sharing this because this location clearly has the potential to be great again, but the service experience we had does not currently match the quality of the food. Edited by CGPT to fit the allowed character limit Photo because I know manager Mike will remember the guy he was clearly so irritated to have to help. read more

McAlister's Deli - My precious husband with our food - Sandwiches Near Me - Whitestown, Indiana

On a cold day, I crave a hot cup of soup. Mc Alister's is a chain that serves sandwiches, soups and salads. They'd been pushing a special soup called Kicken' Crab Chowder, which sounded really good. You order and pay at the counter when you enter and then get your drink and find a table. This location has a lot of tables and booths that are comfortable. The place is clean, but not particularly interesting. The menu offers a mix of sandwiches and combo plates. The clerk who took my order was friendly and accommodating. The food was to my table so fast, I hardly had time to get my drink. The Kicken' Crab Chowder was surprisingly flavorful with the distinct taste of crab and a hint of spicy heat. The soup was thick and hearty with bits of veggies. All in all, I liked the soup, but it was a bit salty. Also, the bowl that they advertise is larger and more enticing than the paper cup than what I received. There's plenty of parking in their shared lot. read more

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My wife has the app. Ordered my salad (I'm trying to be good), and her Soup and 1/2 salad with Sweet Teas. I go through the drive through to pick up the order. Get home to find out there's no Soup. "I'll drive back and get it" there's no use it's to late. Just check your order before you leave. My mistake, learn from it. read more

My recent visit was horrible. The restaurant isn't very clean looking, and there's never enough staff. I was basically thrown my food by the guy! I hadn't even said anything, just could tell he was very annoyed/not happy about something. No manager in sight unless he was a manager? Also noticed higher prices?? Food isn't any better and for bad service...? Used to be one of my favorite spots... not anymore. read more

Service here sucks, the guy "managers" here are a joke.... Hardly ever have enough employees, so end up waiting forever... prices going up for what...?? Not any better, food and wait isn't any better! Restaurant is dirty, especially bathrooms. Used to love McAlisters.... Not anymore. read more

Amanda consistently prepares the best food at this bdubs she nevet fails me whenever I need good wings

This has been a long time coming. I've lived around here for a couple of years and have always meant to try McAlister's. So amazed I did. It started with having a soup craving and asking my wife if McAlister's was "any good?". Answer: delicious. I ordered the turkey jalapeño crunch sandwich with a broccoli cheese soup. Wifey ordered an Italian with a chicken quesadilla soup. Wow, everything was so good and filling. We couldn't finish so we took it home and had an awesome late night snack. It's also pretty affordable, so taking a group there won't break the bank. There isn't any alcohol sold here so very family friendly. The lemonade was pretty spot on too (I mixed it with sprite). Soup and sandwich lovers should for sure check out McAlister's. read more

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Pricing. No baked potato with only butter and a few green onion pieces worth $7.00+. Everything on menu boards was high.

I stopped going there about a year ago . Bad food and non caring service . Tried today . Chicken salad croissant meal to go. When I was about a mile away started to eat Croisssnt was rock hard . Went back, only through drive through this time . Uncaring girl said I'll just grab a new one . Left and handed it to me . No apology or smile . That's it . I'm done here. read more

waited 2 hours and got mad. I flipped the table and yelled then got a free drink and yet no food. this place should go into flames

As always this is a delightful spot to meet up with friends or enjoy a meal on your own. Our server Victoria was amazing and also quite friendly, and she gave us some helpful suggestions when we wanted to try something new. I have a go to salad that I love here which has fruit as well as nuts. I always ask for avocado in place of chicken and love that they accommodate. Plus it is nice the salad dressing is on the side, without even asking! I found it fresh and bountiful as usual and almost could t complete the whole portion (but of course did). Their porch is nice for spring evenings and it was fun to have time to chat but also getting drink refills as needed. All in all a go to spot for good food and a fun atmosphere! read more

We have never eaten at a McAlister's before, as we've never seen them in our home state. So far, I am not fully impressed. It's a standard sandwich deli with a unique menu option of loaded baked potatoes, as well as common sides like Mac n cheese or chips. The service was friendly and easy-going, with an atmosphere to match. On the good side, my husband absolutely enjoyed his king club sandwich. He said the sweet Dijon mustard was the best part of his sandwich, and he ate the whole thing in one go. My sandwich, sadly, was not very tasty. There was way too much brown mustard, which overpowered the other flavors; as well as the house-roasted peppers were very soggy and bland. I might order it again, but with several modifications. We both ordered sides of Mac n cheese, but were wholly disappointed by it. It was a squishy soggy mess with not much to offer. The saving grace for me, was the chipotle chicken and bacon spud I ordered. Although it definitely needed some seasoning, it was filling and tasty enough to save the meal. Overall, it was not the best first impression, but we are willing to give it a second try in the future to see if we change our minds. read more

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Ordered chili and grilled cheese. It was terrible. Chili was like wet dog food out of a can. Tasted like it also. Toasted cheese was a hamburger bun put in the microwave with cheese in the middle. Soggy and gross. This is the 3 rd time we have tried this restaurant. We will never go back. read more

A little disappointed in this franchise. It appears corporate greed got ahold of it and is squeezing every dollar out of this once great deli. This is what's wrong today. Missing the staff coming around and offering free refills. Paper bowls instead of china, Tables tend be dirty and lacking urgency in cleaning. Staff could be a little more friendly they appear to be overworked, Of course I'll hear is tough to hire people, then I can only say why does the completion have enough people? And their competition is so very well here. The biggest negative is, it use to be a no tip policy; now they prompt for a tip with no easy option to say no. Did they reduce wages? Pros Food is still a great value and I would live with the paper bowls. Just more attention to the housekeeping of the dining area and training and hire naturally friendly people, Hope they can improve and make it great again read more

First time here and I am pleasantly surprised at how courteous the staff is here. I wasn't very hungry so I got a kids meal grilled cheese was thin but tasted good. The kids meal is an awesome deal for $2.79. I got a grilled cheese sandwich, bag of chips, a cookie and a soft drink. Hubby got the chili and he enjoyed it. Sweet tea was also very tasty. Win-win overall read more

McAlister's Deli - Sandwiches Near Me - Whitestown, Indiana

Disgusting! Tried this place twice. I work overnights and try to grab something to eat on my way into work. There's a bunch of kids working at night that clearly don't care about the meal they are preparing for customers. Both times the avocados were slimy and grey. The greens are slimy and black. Not even sure this was safe to eat.​ read more

McAlister's Deli - Slimy gross avocado. - Sandwiches Near Me - Whitestown, Indiana

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They have excellent food when it's prepared the way you order it. I usually have good service, but it's hit or miss day-to-day. During my most recent order, I received the wrong sandwich 3 times, even after having to drive back to correct it. read more

Potatoes were old and chili was over powering with chili powder and cumin. Mac and cheese was to cheese. I have not eaten at this Jain in 20 plus years it will be that long again before I do read more

Went to this restaurant and I found that the food was good Service was terrible starting the person that took my order.seemed like did want to be there Manager seemed the same with attitude still will go here but they need work people I understand that not greatest job in world but a job is job. read more

Okay, I am not a fan of chain restaurants but McAlister's Deli does it right. They have a pretty big menu, food is consistently good quality from location to location, and they are always willing to make adjustments to their menu items. I am partial to their salads, but their sandwiches, soups, spuds, and nachos are good too! They have a large dining room with a casual ambiance and friendly staff! This location is especially great because they have added a Tea bar, so you can get your drink and refills right away with out waiting in the order line again. All locations are pretty darn good, but this new location with the Tea bar has my vote! read more

Stopped in for lunch yesterday. There were like 8 kids working behind the counter but only one was running a register and the others were staring at the monitor to assemble orders, so the line moved very slowly. Once it was our turn, I went to order a Reuben with potato salad and I was informed they were out of potato salad. The potato salad is one of the best things at McAlister's and no other side was of interest so I switched to a pick 2 with a Reuben and salad. The other reason I go to McAlister's besides the potato salad is the iced tea. And the cups are a great size so you can fill up before you leave and nurse it the rest of the afternoon. However they were out of the cups so they gave us smaller paper cups. The food took a long time to be brought to the table and then the Reuben was cold. A very disappointing trip. The service at this location has always been hit or miss but the mismanagement of the staff combined with what seems to be poor ordering of ingredients and supplies suggests poor management that is not likely to improve. I'll avoid this location in the future. read more

New location with outstanding service! Nice large outdoor patio for dining outside which is a plus on nice summer days The food is great and very vegetarian friendly! They have salads , veggie sandwiches, veggie spuds and nachos! I love that there is a choose 2 option were u can choose: salad ,soup, starter, spud, or half sandwich. I always get choose 2! Cheesy spud with sour cream and butter is amazing! So is the ultimate nachos with vegetarian chili instead of the normal beef chili! So delicious!! The ultimate nachos have: black olives, green onions, tomatoes, sour cream , guacamole, cheese sauce, jalapeños and chili on them! Taste is perrrrfect! :) The vegetarian sandwich is good too! Try them out if u want a great quality luck or snack type dining experience. Definitely has a cafe/deli vibe that is Inviting and upscale too. Try them out and the service is on point! read more

They got rid of the pickle bar....bogus!!! Please bring it back. The food is generally good, but this was one of my favorite little add bonuses about the place. read more

Sadly, my last few visits here have been pretty bad. My experience yesterday prompted me to update my review. I went in around 6:15 on a Sunday evening. I ordered the southwest turkey melt with a side of coleslaw to-go. The store was pretty empty but there were plenty of to-go orders that were being fulfilled. I sat down and waited about 20 minutes before I went up to see how much longer it would be. My food had been ready but one of the employees hadn't called my name and just sat it down on the counter. I was clearly flustered and the manager just stood at the end of the counter and continued to have small talk with one of the employees. When I got to my car to check my order it was wrong. I drove up to the pick-up window and told them it was wrong. It took another 10 minutes for another sandwich to be brought out. When I got home the coleslaw tasted like it had gone bad. I threw it away immediately. There's no sense of urgency with any of the employees here and I got no sort of apology for the poor service. I'd love to update my review if some improvements are made. read more

Good restaurant, with great staff. The food is always good and never a disappointment. No matter what food plan you are on, they have something for everyone. read more

We visit this location frequently as it is a healthier to go option and we live across the street. The service is not great, a younger staff and I never see any supervisors around keeping them on track. If we call in our order, it is almost always wrong. We have better luck going in and ordering to go and double checking before we leave. All in all, you get what you get. It is not expensive and convenient for us so we can deal with the teenage staff not having it all together. Also- AVOID this place on a Sunday during church hours. They get a huge crowd for Traders Point CC and they cannot handle it. read more

Visited the McAlister's in Whitestown Indiana for dinner along with several others. Our order for four was just over $50.00. I attempted to pay with a $100.00 bill in which both the attendant and manager stated that they could not accept a $100.00 bill and could only accept $50.00 bills. Since when has a $100.00 bill become "not legal tender"? And has simple math eluded basic education? If they will accept a $50.00 bill and my bill came to just over $50.00 then that tells me that they should have been able to accept the $100.00 bill and provide the correct change due. I am not sure if this is a specific McAlister's policy or a broad policy set by McAlister's but was very disappointed. And to know that the group we were with spent well over $400.00. Highly disappointed and when asked for the owner/ operators information I was advised that they could "write it down". read more

Stopped by on my way home to pickup a sandwich. When i drove yo to the window and a lengthy wait the kid that walked up to the wondrous advised they don't take orders at the window. So i asked him if i can just call it in, he said 'uhhh sure'. I asked him for their phone number and he didn't know it. He was less than interested in helping me. I googled the number and called but no one answered. It is middle of the afternoon and parking lot is pretty open so I know they are not busy. Love McAlister's food but omg was this a horrible experience. read more

I like their large, but simple, menu. I decided to go with a sandwich for my first visit especially since I was taking it to go. I'd like to do the choose 2 option with soup next time I dine in. I'm always afraid of ordering food to go without checking every box first but our order was perfect. The cashier was very friendly and our order came all together in a larger bag which was very helpful. I find their prices a little expensive but I prefer their quick service and friendly smiles than the Panera down the street. Oh and their dining area is very spacious and clean! Feels more like a restaurant than a small cafe. And they have a large outdoor space too! read more

Also...never get anything with bacon here. I had bacon on this sandwich and on a salad and both times it was cold and chewy and undercooked. Made to wait to order (a gal said her register wasn't opened so we went to the other one, that guy stepped away for minutes upon minutes and the first girl who told us she wasn't open left us standing there and took the guy behind us), then ordered two sandwiches and a soup and it took 20 min for them to get our order; then the BLT had no tomato on it and soggy cold bacon. I ended up pulling it off and having to fry it in a pan and then have a BL with no T. Not a good sandwich. On another note, the people were very nice. They just either weren't good at their jobs, understaffed, food quality wasnt good, etc...but they were nice! read more

I typically enjoy eating at McAlister's deli. However, this McAllister's needs a lot of work. Several times I've gone in for carry-out & my order has been incorrect. This last time that I picked up an order when I got home my croissant was burnt so my meal was ruined. Hopeful that they will turn things around otherwise I have to drive to Brownsburg or IndianapolisTo get my McAlisters fix read more

McAlister's Deli - Chicken Salad Croissant - Sandwiches Near Me - Whitestown, Indiana

McAlister's was very helpful these last few times we have ordered. We had trouble with our order being correct, but after stating our concerns, the staff went out of our way to check our orders. Delicious food. Highly recommend. read more

It's a good place to eat lunch. This location is very nice inside. They have way too much focus on their iced tea which isn't anything special. read more

Very disappointed to see people in the kitchen preparing food without a mask. We would have left if we hadn't already paid. We won't return. Safe food preparation should be a priority. read more

After seeing a few low reviews I wanted to post my feelings on this McAlisters in Whitestown. Day after day I watch some very hard working employees bust themselves to make things right for the guests. I go here maybe 3x a week and sometimes I stay for 3 hours and work. The staff is extremely helpful and friendly. I have seen them mess up and I have seen them take great care of people too. I'm sure it's not always perfect, but if it's not- ask for a manager. I have yet to meet one of them that won't go above and beyond to make you satisfied. And, if you are there seeing a guy working on his laptop drinking the best iced tea in the world, stop by and say hi. I hope you visit and have the kind of experience there that I do all the time. read more

Yes, the employees are not the best in the world (not all smiling or interacting together with grace or teamwork) but the quality of food for the price and they have the final four on the flat screens AND audio! This needs to be a monthly staple... read more

Don't go to this one! The service is HORRIBLE. I've been here multiple times now and it's still bad. Waited for 5 min at the tea station just to get a tea, meanwhile all of the employees stared at me while I was waiting and didn't offer to help. Once the tea was filled, the employee set it down behind the counter without a lid and went to deliver a Mac and cheese instead of just giving me the tea! I had to wait until he got back to actually receive it. Lastly, here are the amount of chips my sister got with her soup.... read more

McAlister's Deli - Sandwiches Near Me - Whitestown, Indiana

Really good BLT right next to Meijer and the Tesla supercharger. If you've got time to kill and want to get a meal this is a good place to go. However, they don't have a baby changing table in the men's restroom so FYI, read more

This place has TERRIBLE customer service. Ordered TOGO with no one inside the restaurant. It took almost 1/2 hr? while the girls with zero ambition played around joke around, not taking work serious. Really? you people cant treat customers with respect? BE COURTEOUS! Once received the food, opened the bag and found missing chips, fork and without napkins. Wth is wrong with you lazy people? Never again. Food was ok. read more