We ordered 3 meals and one had hair in the sandwhich that wasn't ours and one of the wraps had a pimple patch stuck on the Grilled Chicken Caesar Wrap. A PIMPLE PATCH. When I called to ask for the items to be refunded or talk to a manager that were affected first I was told "We're too busy, we'll call you later" I never got a call back. I called the next day and was told essentially I was a liar and it didn't happen as "I was the one who prepared your food and I am bald and don't have pimples or know what that is" and then was told "you can't even go to the office and get that" which is correct you can't. People work with these on all the time now and then I was told "Your door dasher did that" even though everything was sealed and wrapped up. And I was told there would be a full refund ( I only asked for the affected items to be refunded) and still have yet to see any actual action being done. I hate to be the person to write a review but this is unacceptable by the lack of accountability from management. I worked in the service industry for years and have never experienced this type of treatment. read more

McAlister's Deli - Pimple patch attached to my wrap I peeled off. - Salad Near Me - Springfield, Illinois

Literally the nicest staff I've ever encountered. Every single person taking a step to assure your experience is a good one. Clean, good food and efficient. You can't tell who the manager is from a cook because they all step in and help professionally. read more

McAlister's Deli - Dinning room - Salad Near Me - Springfield, Illinois

Ordered online. I chose the option to pick up through pick up window. Said it was supposed to be ready at 5 pm but knowing better from past experience waited till 5:30. I went to through to the speakers where an automated voice told me to pick up online order at window. Girl with pink hair saw me waiting and ignored me as well as the guy working in the back wearing a ski hat. I waited there 10 minutes and no one acknowledged me so I pulled around to go inside and my bag is just sitting there on the pick up shelf. Are your employees really that lazy that they can't pick up my order and hand it to me through the pick up window ?Pathetic. Don't have the option to pick up thru window on your website if no one is going to bother with the pick up window. It wasting customers time! Poor customer service. read more

A group of us women got together last night and decided to try a new place. Very friendly service workers and they wanted you to be pleased with what you ordered. They were patient with us and the food was worth it. We all were pleased with our orders. They were good about coming around and checking about our food and drinks. Very efficient about getting our dirty dishes so we would have room to socialize. read more

If I could give zero stars I would. Dirty trays piled everywhere, short staffed, waited 40min for food and the place wasn't that busy. To top it off my food came on a very dirty plate and when I brought it to the front they tried to tell me it wasn't dirty. Asked for a refund and had to wait another 10min for someone to come out to give me a refund. They were very rude about the whole issue! Should have read the reviews before stopping here. read more

I had them for the first time today and I only got the grilled chicken wrap bc it's some simple so hard to wrong and I was pleasantly surprised with the food tasted fresh their special in house mustard tasted amazing I had a wonderful experience with the staff and waiting for food wasn't rly that bad other then they had a catering to attend to so no wrong with that and the presentation to the food was spectacular and the party punch is actually a good drink try it read more

McAlister's Deli - Salad Near Me - Springfield, Illinois

The staff is very friendly, pleasant and smiling. The people making the food in the back were eating as they were walking back and forth to get various items. Once we competed our order, it took us 23 mins to get our food. When we finally did get it, a few of the orders were inaccurate. read more

I had Mcalisters today for my first time. I was pleasantly surprised. I enjoyed the Italian sandwich with a pairing of their delicious spicy chicken tortilla soup. The sandwich was warm and everything from the veggies to the meat tasted FRESH. The tortilla soup is very spicy but I love spicy so I enjoyed the bold flavors accompanied with green onions in the soup. The half sandwich was very filling. And the prices reasonable for the quality. Whenever I visit a sandwich shop I try to scope out what makes them any different from the traditional sub ways or other competitors. I personally thought that their French Dips on the menu helps them stand out and become a go to for hot sandwiches. I also always enjoy a great cobb salad which was my other choice for a second visit. The customer service was great. Order taker very pleasant. I will definitely be returning. read more

McAlister's Deli - Italian and chicken tortilla soup. - Salad Near Me - Springfield, Illinois

Went there yesterday for the wonderful country potato soup and the gal said just a moment and she never came back on so I left there. Decided to come back today and someone did say they were gonna give me my soup but when I got up there waiting 10 minutes no one ever came to the window. Piss poor Service!! How long does it take to make a bowl of soup in a deli at lunch time??? read more

Let me say, Audrey the general manager and her staff are amazing! They are kind and overall extremely friendly and kind! Their food is always cooked just right as well! read more

I ordered take out online for a fixed time. I arrived to an EMPTY restaurant with no other customers being served and my orderSTILL took 15 minutes to make. It's just a Reuben and potato chips! read more

We were traveling thru Springfield and decided to go to McAllister's instead of Panera. Big mistake - they were short-staffed at 11:00 and took 20-25 minutes for 2 sandwiches. The croissant on my chicken salad was hard. I've eaten at other McAllister's and have never had an issue. The iced tea & chips were good. read more

Not but 24 hours after my debut of this chain I find myself hitting another location just 3 hours south on my return trip to STL! Its good karma folks and Yelp got me there! This time I got the missed item from round 1.....sando slam time! I got the King Club because I love club sandos in this was is double everything of the original king club and that's how I roll! If you like big sandos and like club sandos this one is where the $$ is pure and simple. I held the cheese and subbed mustard for may as I always do but that left nothing to be desired about this bad boy! I did drive by pick up on this order so it was a quick, convenient in and out so I could keep on the road and get home before rain hit. This stop helped feed the need and power me through to get home for sure! The 9 grain bread they have is awesome I will note! Filling and stacks up great on a sando! read more

McAlister's Deli - found another one! - Salad Near Me - Springfield, Illinois

Bad service. We placed our order and waited nearly an hour to get it, only to have part of the order messed up. We just took what we had because we didn't want to wait another hour. The restaurant was dirty inside. Garbage piled up on tables in the corner, no one making an effort to come out and clean. Food wasn't bad though, that's why I gave them two stars. read more

I was extremely disappointed with my McAlister experience. I tend to stop at this McAllisters every couple months while passing through Springfield to get to Chicago. I have had many poor experiences with wait times at this location before but never this bad. We waited for our drive thru food for over 25 minutes. I have not had this lag in the drive thru with other McAllisters and I think if you cannot handle getting the food out quickly you should not operate as a business that uses a drive thru. Additionally once we got our food, we had multiple issues. The 1st being my request to get no Avocado on my wrap was not fulfilled, leading to me needing to switch meals with my Fiance due to my allergy. The 2nd was the Mac n Cheese. Their normally creamy Mac N Cheese was filled with barely melted shredded cheddar cheese, causing the noodles to block up and throw off the taste. We believe this addition was to compensate for the either a lack of other cheese or to cover up that dried out from being old. We will certainly not be coming back to this McAlister. Instead opting for a less healthy option of Steak n Shake next door or the Panera bread up the street. read more

I usually have great experience when I go through drive thru but today it was not an option so I chose to go inside. There was a gentleman ahead of me who was never acknowledged for awhile the young girl was just looking down playing with her hands so she looked up at me and I asked her if she had waited in the older gentleman and she said no I'm waiting on him. so once she took his order she seemed like something was wrong so I asked if she was ok. She took my order and I waited for quite sometime while the people behind counter were just having a conversation. The soup was just watered down and the potato soup is usually amazing my sandwich was burnt from bread and i just really waisted 20 dollars. Not happy with the service at all. please do better Thank you read more

Drive thru to get salad and half a BLT+A sandwich took about 20 minutes+. This was unacceptable will not consider going here again it would have been faster to go to the grocery store and make the meal myself. No apologies, no comps and no explanation as to why a salad, toast and bacon took 20 minutes. read more

Stopped in for lunch today with the family. Cashier struggled with ordering. They charged us for an extra drink. They brought our extra drink with the meal. Kids pizza was cold. Bread was soggy on NewYorker and rueben we ordered. No pickles with our sandwiches today. One of the soups was the wrong kind, but just kept it, they said the one I ordered they didn't have. read more

Oh boy, complete chaos. Everyone is waiting for their lunch to be brought out and there is no one bringing them out. I can see them up at the counter. I have been here 30mins waiting for my salad. I will be late for my meeting now. This is not good. read more

From Texas to Illinois their sandwiches have made me happy. I like their turkey club and the turkey pepper jack sandwich. The turkey tastes fresh and the service is good. I'll continue to visit their restaurants. read more

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Every time I order food here online, I have to wait 20-30 minutes past the time they gave me for my food. not to mention the past three times I've gone my order is either very terribly packaged or very wrong. read more

What the hell!! I ordered on UberEats around 1:40pm, and it is now 3:50pm with no update from the restaurant. Still "finishing up" my order at the restaurant. This is not prime time lunch hours! I'm very hungry. This location is usually slow (20-35 minute drive-thru wait), but not this slow. You will not get another penny from me and I don't recommend anyone else go to this restaurant. Criminally slow. I will be trying to get my money back through UberEats whether or not I get my food (I will give the driver a cash tip in case they end up getting screwed over in the process). read more

McAlister's Deli - Discussion with ubereats driver - Salad Near Me - Springfield, Illinois

So disappointed. Menu changed. Impatient employees menu too small to read at the drive thru and they were extremely rude when I was trying to order. Waited 15-20 mins for our food while I saw people behind are getting theirs. Just to receive someone else's ordered. No where close to what I ordered. Went inside to get order and it was just sitting there. Very disappointed! It doesn't take 20 mins to make 2 cold sandwiches and package mac and cheese. Poor management. read more

Ordered food for a work event, order was 20 minutes late making me late to the event with a client. Half the people prepping food have their mask half on with their nose completely out. There was a manager walking around with no mask on at all. Employees touching their face with their food prepping gloves on. Disgusting and unsanitary especially during Covid. read more

First time eating at a McAlister's Deli, very good food at a reasonable price. Turkey Cobb and 1/2 a chopped salad with Sherry Chalet dressing. McAlister wrap and 1/2 potatoe McAlister wrap and Mac n Cheese Kids Mac n Cheese read more

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My wife went through the drive through and the very very skinny female worker who was wearing a leopard style shirt forgot to give her a bag of chips for our twin toddler's meal. My wife went back through the drive through line in our vehicle and the female wanted to argue about the bag of chips at first. Then, she proceeded to scowl because the female worker figured out she was in the wrong the whole time. Nobody wants to hear your opinion lady, just do your job. If you mess up, own it, and fix it. A few hours after eating, my wife and I both got sick from eating the turkey. Obviously they don't know how to keep their food safe either. Stay away from this place. It down right sucks. read more

Out of the 3 times I've visited this location, my order is always missing SOMETHING if not multiple things. I thought I fully checked everything this time but I didnt. Missing side items for 2 sandwiches. The bread bowl and broccoli cheese soup wasnt anything to order again. Do yourself a favor and just go to panera. read more

McAlister's Deli is one our favorite go to deli's they have great soups & salads and we love all the sandwiches we have tried. Their tea is great! Very clean dining area and restrooms. We have been known to walk in sit down go to restroom and walk out. If an establishment has a dirty restroom and staff is using them..... why would anyone want them to prepare the food? Staff is very friendly from Springfield, IL to Jackson, MS area where we were introduced to McAlister's in 2010! read more

I'm writing a one star review because that's the lowest amount it will let me write. We have sat at McAllister's deli for over an hour now and I have yet to receive my spud max. I would not recommend the service is horrible. It smells like smoke, and you will have a very unpleasant experience zero out of 10 never come here ever. read more

After paying for my salad, I waited in the drive thru lane for 28 minutes before an employee came outside to try to give me the order for the lady in the car behind me. I explained that wasn't what I ordered and he said mine was still coming. Both cars behind me received orders and left. I waited 5 more minutes and then backed up to be closer to the door. The employee came back out to tell me my order had been bumped, but not made. At that point I went inside to ask for my salad along with a refund. I finally received both the salad and refund, but never received any kind of apology nor was I offered any drink or other food item as compensation for my wait. BTW, this salad should have been free to begin with as the last time I ordered a Southwest Chicken salad about a month ago, I found no chicken or advocado in the salad after I drove back home. I had called and was promised a voucher for free salad would be mailed to me. They asked for my address, but I never received a voucher. I like McAlister's salads, but will not be returning to this location until they get their act together. read more

I met some friends last night at the Deli. I want to give a shout out to the staff. They were awesome. So upbeat and helpful. The food was great and they even had a table of toys and games for kids but the staff make me want to come back next time I am in town. Thanks for putting a smile on my face. read more

I love McAlister's deli and usually have a good experience but my spud max was extremely overcooked. It's like they left it in the oven and forgot..... the whole top was hard at a rock....not good. They need to step it up. My lemonade was very good. read more

McAlister's Deli - Spud max burnt - Salad Near Me - Springfield, Illinois

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I've given this location multiple chances. Always takes an eternity to get my food. Most interactions with staff they are rude and short with you. Only dined in once and it was difficult to find a table that didn't have dirty plates on it. For the most part the food has been good except for the one time I got a sandwich that was 90% bread 10% everything else. read more

OMG!!!! Stop the Train!!! We towed out from California to show our car at the Route 66 Mother Road Show in Springfield Il. On the way back from the show we wanted a sandwich and saw McAlister's Deli on Dirksen Parkway...we got the New Yorker...absolutely the best sandwich and over one inch of corned beef and Pastrami. PLEASE McAlister open some of these in Southern California... Outstanding..my wife and I shared one.... read more

Took 18 minutes in drive thru for 1 salad. Then went to eat the salad and most of it is hard stalk not to mention the big chunk of lettuce core. read more

McAlister's Deli - Big chunk? - Salad Near Me - Springfield, Illinois

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Mmmm. I love McAllister's. Always great service. They never mess up my order even when they are packed. Great, fresh food. Worth the trip and wait for me. Plus they are open until 10pm which is so nice when I need food late that is light. Try the McAllister's club on a croissant. read more

Thanks for sending me to a hotel with an old cold potato and a salad with a spoon and no napkins. Tepid chili too. I'm glad everyone was so focused on cleaning up and getting ready to go home. read more

Restaurant was filthy inside. Ordered a Southwest Chicken and Avocado salad. They replaced the chicken with what they claim was a "substitute chicken product" without even informing me. Budding lunchmeat would have been a step up from what that product was. This quote above was directly from the Area Manger's email in response to a survey they sent me. Watched two other tables get refunds while we were there. Didn't ask for money back or have a desire for a free meal. Just want them to get their act together. Geniuses there sent me a survey about the experience. I answered it honestly. Received a reply from the Area Manager lecturing me that the survey is "This portal was built for positive feedback and to address issues." So if you don't want constructive criticism then only allow 5 star responses and nothing else. Love McAlister's but the Springfield IL Dirksen Parkway location is terrible. Really sad. Obviously the problem is from Area Manger right down the line. read more

First time at this location, slow service and they messed our orders up, had to remake the sandwich. Lady next to us got the wrong salad. Hmmm Three stars for good food but I Hope the service gets figured out before I return. Some of the staff had on dirty slacks and shoes, look like raggamuffins. read more

A panera of the Midwest but better quality food in ways. Sometimes you want panera with out the froo froo. Unlimited refills on massive drinks. Was great to have unsweetened tea for the road.... Horseradish cheddar roast beef, but got it with turkey and in marble rye. They beautifully roasted the eye without my asking (something I overlooked thinking about when ordering a warm sandwich). And it comes with a real side - besides bread, apple, chips. Incredibly fast, and friendly service. read more