Service was slow and lacking. Hoped for better. One cashier and it's peak lunch time.

The service was awesome! Super friendly & fast! The veggie sandwich was good but after sitting for 20 minutes the person I was with was told they were out of baked potatoes so not sure how this information wasn't know. At the time we ordered ‍ The salad was fresh but the restaurant definitely needs more workers to help clean tables. It was dirty with several tables having food on them from previous guests. Just not very pleasant to have to eat around food sitting for not sure how long! No unfortunately, I won't go back! read more

McAlister's Deli - Veggie sandwich - Delis Near Me - Lafayette, Louisiana

It's almost comical how bad they can mess up an order. I've ordered from this restaurant 5 or so times. Each time they screw it up, and the next I think surely they can't mess my order up again? Lo and behold, disappoint. At least the food and order accuracy are consistently bad, I'll give them that read more

My wife dragged me here for years, but after our two most recent visits, she finally agrees with me that McAlister's is a pretty horrible restaurant that continues to race down hill at a frightening pace. Is there a good reason a sandwich shop...this place does not deserve to be called a deli...is out of one of the soups offered as a side, as well as both ham and chicken? Should a sandwich take 25 minutes to come out when fewer than 6 tables are occupied? Should a warm sandwich and mac and cheese both come out cold? How about a corned beef and pastrami sandwich served with neither Russian or mustard on it or on the side? I could easily go on, but there is no reason to believe this place will ever be worth a visit. To quote Nancy Reagan, "just say no". read more

Placed order to go which included a baked potato. We sat to wait. Lady came in with an online order, included a baked potato, was told it would be a thirty minute wait for potato. Got refund and left. Couple more people placed orders. Person taking orders going back and forth to kitchen. Another potato order, told 30 minute wait. I assumed since nothing was said to me, sitting in front of area where orders were taken, I got the last potato. More time I begin to wonder. I go to counter , when acknowledged I ask the person that TOOK MY ORDER, am I in the it will be thirty minute potato wait. She looks at me and says did you hear me tell those others 30 minute wait? I was a little taken a back. I said well you didn't say any thing to me I assumed I had ordered the last potato. Now, in a very ugly tone , she said I don't know what you ordered! Then raising voice at me... we are short handed, it's chaotic, we are behind... I said I would like to change my order. The manager is right there, talk to him. She stomped back to kitchen. I turned to my husband and asked was I ugly?? A woman standing near by said you were not, you did nothing wrong. Manager, as I explain the problem, starts talking about being shorthanded, busy....unconcerned with employee's behavior. Husband comes up and I say we will just cancel our order. That takes some time and he ends with you will receive a refund in 7 business days. Very disappointing to say the least. We have eaten there and enjoyed our experience, but do not plan to return. read more

Every time I order from this McAlister's it's a problem. I called an hour in advanced for my food and when I arrived my food isn't even made yet!!! No one helped until there was a line of people waiting at the pick up area.Very understaffed in the front but I can see multipleeee workers in the back. I ended up waiting 15 minutes for my food and my soup was still cold & HAD LETTUCE IN IT?Will not be coming back. read more

Buyer beware! Lunch for two was almost as much as a car note. Service was awful! People waiting for 45 MINUTES for to go orders. One of the drinks ordered was strawberry lemonade. $3.99 for the lemonade PLUS $.99 FOR A STRAWBERRY SHOT!!! These f'n people did not say anything about any extra charges. So basically $5.00 for a cup of lemonade. Then there's the issue of their overpriced food. Almost $40.00 for two people for a lunch that consisted of two sandwiches and one drink!! NEVER AGAIN!! read more

The wait is extremely long. Ordered a club sandwich in person. I'm 45 minutes into waiting and still haven't receivef my order

I was exhausted traveling for work and have gone to McAlister's back in Houston numerous times so I felt like this was a good choice. Boy was I wrong First and foremost the staff that I interacted with was very friendly and nice. Order food at 653pm Received food around 725pm Crazy thing is I saw people order after me and still received food before me. The cashier even asked me if I was still waiting for food lol. I received my food and proceeded to hotel since I was exhausted. Sad to say I get to the hotel and begging to open food. No dressing for salad. Turkey crunch had NO CRUNCH (missing chips) If I wasn't so tired I would have gone back for a refund. To the young ladies holding the front of house down I appreciate how both of you were friendly. To the back of house. Please get it together. Follow recipes and ensure there is salad dressing with salads. I honestly won't be recommending this particular location. I won't return. read more

McAlister's Deli - No dressing salad - Delis Near Me - Lafayette, Louisiana

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Ordered online for pickup on 07/26/2024. 12" Memphian with potato salad was good. 12" French Dip was also ordered with potato salad. Bread, roast beef, and cheese were all cold (straight from refrigerator cold) and potato salad was not included. It tasted like a leftover sandwich they didn't even bother to re-heat. I've been to this location (Ambassador Caffery, Lafayette, LA) before and the food was good. I definitely wouldn't recommend ordering for pick up or delivery. Quality is not consistent. read more

I should have known it was gonna be bad when I waited for the girls to stop bickering about working before taking my order. Ordered Smokey pepper jack with Mayo instead of mustard. Waited 30 minutes for food even with just 4 others in restaurant who also waited a long time. Got my order, had mustard instead of Mayo. Heard the kitchen staff yell after girl told them to remake. Got new sandwich and was completely slathered in Mayo and had a spec of bacon. This was totally done on purpose. Had mgr come take a look and refund my meal as I could not trust anyone at that point. Extremely disappointed. read more

McAlister's Deli - Delis Near Me - Lafayette, Louisiana

The timing of ordering and receiving your meal is a bit much. I have visited this McAllister twice while visiting out of town and both times I've waited over 30 mins for a half sandwich and fruit cup. The staff is very nice but, someone needs to get some order in the timing of preparation for food orders. Ridiculous. read more

My go-to lunch spot!! Clean restaurant, great food, & pleasant employees! Hali, McKenzie, & Vicky are the best!!

The lady at the counter was nice and a little helpful but when our food came out all the utensils and plates were DIRTY!! I am sick to my stomach I couldn't even eat my meal. If I do eat here again I will be getting my food to go. read more

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Greeted and welcomed professionally. Store was clean and neat. The music was nice. The service was great. They told us that our potatoes would be a little longer than expected since it was later in the evening. Victoria made up for it with her friendliness and care for us. My daughter and I ordered a Choose 2 and without even asking she brought out our soups so we could eat with my wife at the same time. Food was very good and we were very appreciative. Will be coming back thanks to the team that was on tonight! read more

The chips had been repackaged in a smaller bag. Looks like they took a normal small chip bag and split it up into two bags. About half as much as I used to get. With COVID still prevalent, I'm annoyed that the clips have been handled by the restaurant instead of just selling a factory sealed bag. The mac and cheese container was only about 1/3 full. Another clear cost cutting measure. The cookie was barely cooked at all. It was raw in the middle and was like chewing gum. I was charged $2.99 for the drink but when writing a review on DoorDash it shows that I should not have charged at all. See picture. ALSO, The toothpick in the sandwich was completely unnecessary and is a potential safety issue. When the sandwiches were delivered in a to-go container the toothpick helped hold the sandwich together but now that the sandwiches are only wrapped in paper (another cost cutting measure) the toothpick is not needed. The wrapping paper pushes the toothpick completely into the sandwich and it's not seen until the customer bites into it. Very disappointed... Their food used to be consistently good. read more

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My half sandwich had a strange, horrible; dirty taste. The single tomato was old and also the smashed tiny piece of avocado was old. The Turkey tasted spoiled, I was unable to eat it. My husband who eats anything could not finish his potato, it was that bad. His potato was dried out and old. Everything was dry, over cooked, old and had no favor. The Bathrooms were also very dirty. The staff was not rude, but were not friendly either. We could of went to a very nice restaurant for the prices we were charged for sandwiches ! read more

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my friend wanted to eat there this past week. i'm a bit of a picky eater so when I talk to the cook, Zach, he promised he would take care of me. He did! That young man was very kind and generous with his time listening to me. It was very late in the evening and I knew a lot of restaurants typically rush you to get out. Not these guys. They were very concerned I got what I wanted. Thanks Zach, I'll try McAllister's again. read more

The waiter malik was so nice, prompt and down to earth amazing jalopeno sandwich. Lovely place and vibe.

Stopped by for lunch around 1pm on my way to Florida. Ordered the seasonal strawberry, blueberry and chicken salad. Strawberries were frozen solid. We are only allowed to use plastic utensils and the plasticware they had available was so horrible and flimsy I could not cut the strawberries. Also, don't recommend ordering a drink like tea or water. Tasted terrible. Not sure if they use unfiltered H2O or it was this time of year and the "lake is turning". Normally I like McAlister's. This time I was pretty disappointed. read more

Who knew a choose 2 would take 50 minutes to come out as a to go order. Service is next to non existent and the manager may be nice but it's irrelevant when the experience is so poor. I do not suggest coming here read more

Outstanding service, food was fresh and delicious. beautiful customer service from Vicky, Alaina, and Maleik. would definitely recommend to friends and family! read more

Very disappointed. I haven't been here in several years and wow, what a difference. First I had to wait for the person who was supposed to be taking orders to finish texting (she was actually sitting on a bench... in the lobby... on her phone!). Then after I ordered and was going through the payment process, she asked if I wanted to leave a tip! Why would I do that when you couldn't even get up to take my order? My salad was brought to my table promptly. It consisted of a bowl of wilted lettuce, a few blueberries, and a couple of candied pecans. At least my soft drink was fine. But for $16, I won't be going back. read more

I have eaten here, or ordered from here, several times. It's close to my home. I have had the club sandwich and the French dip. Both are good. Once in a take-home, they forgot the dip and I had to drive back. For some reason it played on my nerves, but that has been the only mess up. Wife likes the large salads here, she says much better than Jason's Deli salads. So we will visit again. I can recommend. Sorry these others had bad experiences. Staff and service have been fine, thanks for asking. read more

**OUT OF TOWNER IN LAFAYETTE FOR A YEAR** My reviews go: food, service, price. It was really OK. I thought that it would be more of a family style deli but it definitely is more of a chain restaurant. I got the French dip because I was expecting more of a standard traditional deli place. It was good but the meat was rather chewy. I was greeted right away by friendly faces and they were kind. They bring the food out to your table and it came quickly. I'd liken it to a Panera bread style place. Price was reasonable. It was around $8-10 for lunch. As a visitor, If the owners would like to sponsor my next visit you may. Just inbox me and you may send me a gift card for my next visit. read more

McAlister's #800, Ambassador Caffery, Lafayette, LA. First of all, lets just not have any person customer service by having a call center with someone that can barely speak english and that you can hardly understand. Second, this location is not accepting CASH, are you serious. The customer service call center didn't state that when the order was placed. Yes understanding that all of this has to do with Covid 19, but people you need to deal with all situations. This is just convenient for McAlister's, not the customers. This will the last time I ever order and eat from McAlister's. read more

Today while dining into the restaurant Sophia was great! She was so friendly and allowed us to sample the soup and was very patient. Great experience! read more

We love going to McAlister's! Laid back atmosphere with really good food! The portions are always generous and staff is very courteous and helpful. read more

McAlister's Deli - Delis Near Me - Lafayette, Louisiana

Horrible service. The women working the counter wont stop talking to take an order. They have no idea how to work in a business setting. This place is trash and the workers don't care about their jobs or customers. Why does it take 10 minutes to make one cold sandwich when the whole store is empty of customers and there are 4 people behind the counter. Make it make sense. The employees were sitting there the whole time talking about wanting to quit because there hours are low. They wont be able to get any other job if there work ethic is clearly so bad. Safe to say i will never order another sandwich from here again. read more

Very strange visit to McAlisters tonight. We walked in and they said they were not allowing indoor seating and only take-out was available. My wife ordered a salad and I ordered a BLT with potato salad. Long story short, We got home with a salad with no salad dressing and a BLT with no Potato Salad. read more

Always make you wait on the phone when ordering togo . I waited a good bit just to have the employee come back on the phone to ask me to wait some more read more

Horrible experience. I truly have no idea what the people in the kitchen were doing. Extremely under staffed. Management obviously doesn't know what they are doing read more

We just went to the McAlister's in Lafayette. Worst service I've had in this town. First my husband got the wrong drink. Fine, we had them replace it. Then we wait over 40 minutes for our food. Several people that came after us got their food before us. Then everyone at our table got their food except me. The young man asked what I ordered. I told him and he went to the kitchen. He brings back the wrong sandwich. I told him it was wrong so he went to get another. He never brought back the sandwich and everyone at our table was done eating so we left. Never did get my lunch. This place is a joke. Hire people that know what they're doing!! read more

Great service and wonderful tasty food. Broccoli cheese soup is phenomenal and the chicken salad is so yummy!! read more

This McAlisters food sucks. However, there was a very sweet waitress who wore pigtails and she was just the sweetest. Never encountered such great customer service in a restaurant. Still like Walmart deli sandwiches better, however the waitress made the experience 10x better... read more

Like any other McAllister's, everything is the same, we been going here a lot lately for the new southwest corn cob salad, which is total bomb! read more

McAlister's Deli - Delis Near Me - Lafayette, Louisiana

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I have no complaints about McAlister's and am a raving fanatic about their food. My usual is the Smokey Pepperjack Turkey Griller with added lettuce and tomatoes, with a side of caesar salad and steamed veggies. read more

Thus has been our go to when in Lafayette since it opened, last 3 visits have been disappointing. Ordered muffuletta, no olive salad on sandwich, orange cranberry club, maybe a 1/2 tsp of cranberry orange sauce on the sandwich , which has shrunk to a very small sandwich, , what happened to the pickle? Forget part of our order frequently. Looking for another fav place read more

09/18/2021 Saturday - We were immediately denied service to dine in before we completely made it thru the door. They weren't taking any walk-in orders as the kitchen was backed-up 30-45 minutes. We didn't even have the option to wait. The very young lady didn't apologize as we exited. We watched and counter 17 other potential customers left after I assume they were turned away. The dining room is always filthy, the servers young, inexperienced, no manners. We have been loyal customers of McAlister's for several years. Will NEVER patronize McAlister's (again). read more

So... Used to be my favorite place to stop in for a quick bite. Lately (because of staffing shortage) I've had to wait a long time for food. Had to sit at dirty tables or around dirty tables. Most of the staff are great but it's usually young kids who have better things to do than their job. Just recently went. Got there after lunch rush thinking it should be quick. Was told to come back in 40 mins because they weren't taking orders. Went shopping for about 20 mins and decided to go back to wait, there was a line of people and service had resumed. Ordered food and waited a good 45min - 1hr for our food. During which we were told the dining area was too dirty so we had to take our food to go. Very short-staffed. The food was mediocre, as we ate in the car at about 3:45pm. Late lunch or early dinner? read more