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    MC Pools Arizona

    5.0 (1 review)
    Open 5:00 am - 5:00 pm

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    Pool maintenance

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    3 years ago

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    Bullfrog Spas Factory Store - Chandler

    Bullfrog Spas Factory Store - Chandler

    (25 reviews)

    We've had a terrific experience working with Gary at the Chandler store. He was patient and helpful…read morewith all of our questions the three times we went in the store. It's a big decision to invest in a hot tub and we're so glad we chose a Bullfrog spa. We even wore our swimsuits to the store, got in an A7L and tried out all 17 jet packs. That made it easier to pick the 5 we wanted. Josh and the crew that came out to set it up for us were super helpful. We had ours delivered and then set in place a month later after the pavers were installed and organizing that went well too. We are very happy with our A7L and highly recommend it.

    As a two-time Bullfrog Spa owner who has invested tens of thousands of dollars in their products,…read moreit pains me to write this review. However, my recent experience has made it clear that I must part ways with Bullfrog Spas due to their completely ineffective customer service. My journey to replace simple headrests for my A8 model has become a testament to their systematic customer service failures. On March 23, 2024, I met with Gary, the store manager, providing detailed pictures of my spa configuration and the specific headrests needed. He assured me these were regularly stocked items and promised to contact me upon their arrival. After patiently waiting, I followed up on April 13 for a status update. Gary's response: "I don't have a tracking number yes but should be soon." That was the last I heard until I decided to revisit the store as cooler weather approached and my family was reluctant to use a hot tub without proper headrests. During this second visit, I reminded Gary of our March and April conversations. Once again, he assured me of a quick delivery, placing what he claimed was a new order that would arrive "in a couple of days." Two weeks later, on December 21, I messaged him for an update. Silence. On December 23, I reached out again, to which he finally responded: "Hi Ken, sorry I'm out of the store here the last few days and today. I will check tomorrow when I get in and will update you." On December 26, the day after Christmas, Gary informed me that the system had "magically" changed my order to just two headrests of the wrong type, necessitating yet another reorder. Today is January 11, 2025, and I still have no headrests. In two months, this ordeal will mark its one-year anniversary. The most disappointing aspect isn't just the lack of headrests - it's the continuous cycle of empty promises and the complete absence of proactive communication or problem-solving. As someone who has purchased two premium spas from Bullfrog, I find it unconscionable that such a simple replacement part request has been mishandled to this extent. This experience has ensured that my next spa purchase will be with a company that values its customers beyond the initial sale. Anyone want an A8 with NO HEADRESTS? Me either.

    Spas by Design

    Spas by Design

    (6 reviews)

    $$

    Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

    To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

    MC Pools Arizona - poolcleaners - Updated May 2026

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