These guys are the real deal. After leading them on for 5 months, they answered every message, understood my situation and always said, with no pressure, "When you are ready and you need us, we'll be there usually the next day." Well they went above and beyond that statement. Once I cleared out enough space so you could turn around in the garage, I gave them a ring and they were there the next morning ready to go. But oh no I'd measured it wrong so they had to get a different door and wouldn't be able to get back til Mon. My fault no biggie, but I had messed up the door even more than when my daughter drove through it on thanksgiving, how could I protect it from cats, rats and coyotes? They actually helped me seal it back up so nothing could get in, unbelievable.
Then about two hours later, they called back, on a Friday afternoon mind you, and said they'd found a new door and they could rush it and get it installed right away. Then came the but... but, it's a slightly more expensive door than the one we had in our estimate... oh the old upsell, Nice right? Wrong. Another but.... but since you've been waiting so long, and we couldn't get your door installed on the day we said we would, we will just forget about it and stick with the original estimate. I said Huh? What?
They were back at my house in 40 mins with the right size better door at no extra charge because of my mistakes? WTF? Yup. Great, friendly servicemen, owner came to check everything was right and done strongly and by the book, charged me just what he'd estimated last Thanksgiving, cleaned everything up perfectly, programmed the remotes for me and finished the entire job just as the sun was going down. The new door and motor are so quiet you can't even hear them at all inside the house, the tracks have twice as many braces so they are solid as a rock and don't move a mm as the door goes up and down, our old door sounded light a freight train going through our living room. I checked all the safety features so the door doesn't crush anything that might be in its way, all perfect.
Friendly, smart, hardworking clean knowledgeable crew, great owner who would be the kind of guy you'd like to have a burger and a beer with, just absolutely no BS in any part of the entire process and bent over backwards to make their customer happy. Outfits like this are hard to find, I would recommend them with confidence to anyone looking for a new garage door installed right and carefully that you can count on will do what they promise. Five stars and a big thank you!! read more