We've had Sousa's out a few times and they are great. They are responsive, excellent quality of work and amazing Nelson from Sousas customer service is top notch read more

I went to Sousa's showroom and tentatively picked out a Garage Door. I told them that my wife would come down and confirm my choice. When she arrived there at 3:15. Joe Souza told her that they couldn't find my file and the showroom was closed? I went back a again and the door was locked. I knocked on the door, Joe Souza answered. He could not find my file. When I asked Joe what time they closed he replied 3:30 PM. I said the door and the website says you close at four 4 p.m. He replied well we want to go home too. He took down all my information again and called Nelson. He said he would email me a quote later in the day, I never received the quote? This is Nelson's reply: "Hey Cliff. The office might have it, but you're texting me. "Sorry but I don't know if we can accommodate you and you might want to try to call another company. Thank you for the opportunity. This is no way to run a bussiness! read more

Sousa's was recommended to me by a family member who's friend had had a good experience with them for a whole garage door replacement. I needed a much more modest service which was to replace our existing, shockingly loud garage door operator for our two-car-wide garage door. It was loud enough to wake up the deepest of sleepers, should, heaven forbid, someone need to open the garage while someone is sleeping in the room above. To make a long story short, they did a great job. Quoted me a price over the phone for overhead belt drive (I think $1000 all in), and another for wall mount ($1100 all in). (Regarding pricing: given all the little details one needs to get right and the relatively high cost of parts ($500 for wall mount opener) I considered this pricing a bargain as it would've taken me hours to set up everything just right.) Anyway, they said that both openers would be much quieter than the existing one. I didn't want to take any chances and went with the wall mount. Which also freed up considerable access room to our over-car storage in the garage. Scheduled the work for maybe a few business days into the future, and did an orderly, perfect looking installation. We did notice that over the first couple weeks the garage door would detect an obstruction or resistance on opening or closing so we called them and they didn't even slightly argue - they just sent a senior tech over to adjust it. And now it's been perfect for months. And it is unbelievably quiet, as in you'll need to train your brain to recognize the sound of it opening or closing compared to the other random sounds you might hear from the street. read more

We just had them fix our commercial size heavy roll up door for the business yesterday. Great service, same day and a fair price too. He also serviced it and now it's quiet and smooth. You can't do this yourself, don't try. This was the best service I'd had in business all year. Thanks!! read more

Have used this company many times and highly recommend them for all garage door and garage door opener needs.

Nelson came to look at damage I had done to our garage door that I backed into(oops!) I was afraid it was going to be a very costly repair or need to be replaced. Nelson troubleshooted, came up with a solution and was able to repair it at a very reasonable price. He was knowledgeable, and courteous and I could not be happier with the service. Thank you Nelson and Sousa's garage doors! read more

Great customer service. They did a great job Probably better than the rest. They seem to care!

We now have a super quiet modern garage opener which has all the bells and whistles thanks to Sousa's. Their staff is very professional and courteous. Albert who performed the actual service is awesome, super pleasant and a gentleman. read more

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Sousas installed our garage doors when we first moved in long ago and has done spring replacements since. Very good work, easy to schedule, etc. we don't need garage door work often, but when we do will always call Sousa's read more

Sousa's Garage door sent Nelson out who was super knowledgeable and did great work. Highly recommend!

I just want to thank you to Nelson at Sousa's Garage Door for walking me through how to reset my access panel for my garage door. I purchased my carriage door from Sousa's in 2017 and it's worked beautifully since then. Last December Adrian came out to service the door and it turned out like new. Right after Adrian's visit I accidentally scrambled my entry panel code and called the office for help. Nelson was able to walk me through how to reprogram it and now it's perfect. I can't say enough good things about Sousa's. Everyone is so kind and professional and so willing to help without always requiring an actual service call. Sousa's will always be my go to for garage doors and related service. I highly recommend them. read more

If you want to wait forever... Follow up with phone calls, visit their store, and send them text messages and follow up phone calls.... and NEVER hear from them, go ahead, make your day. The most unresponsive, rude, and discourteous service provider... read more

We had Sousa's install 3 new garage doors as well as decorative hardware on the doors. They are a multi-generational family run business and are absolutely fantastic to work with - knowledgable, professional, upbeat, customer focused, prompt and cost effective with many choices on doors, motors, etc. We are thrilled with the job they did and could not recommend them highly enough. read more

Nelson provided knowledgeable, professional and fairly priced services. Excellent quality and value. Sousa's is definitely my "go to" garage door service company for future projects. read more

We wanted barn style garage doors, which were difficult to find. Sousa did a great job making doors look like we wanted and were easy to work with, coming up to Marin at least 3 times to make sure everything was perfect. The doors are sturdy and look great. They function well as entrance doors as we don't park in the garage and finished the interior. read more

Sousa's Garage Doors - Garage Door Services Near Me - Santa Clara, California

We had an appointment with them at 8am on Saturday the 9th (they left not too long ago while I'm writing this). They arrived 10-15min early. The 2 gentlemen who came were friendly and honest. They looked at our garage door and said it's not too bad. They just replaced the torsion spring, which took them 15min, took our payment and be on their way. Customer service on the phone was great as well. Highly recommend Sousa's! read more

Outstanding! Exactly what we needed and the quality of service was perfect. I'm so glad I read the yelp reviews!

My garage door came off the tracks and it had to remain open supported by a ladder. Needless to say I was paranoid that my garage was wide open for anyone to come into. I contacted Sousa's Garage and they were out there the next day, gave me an honest quote, and fixed it all in good time. That's all I needed and am thankful for the great service!! Will definitely call them again for any garage door needs!! read more

I highly recommend Sousa's Garage Doors. They replaced a broken garage door motor unit that was over 30 years old. This included a complete new control unit and safety devices (never installed in the 1980s original door). Albert, the technician, showed up on time and was very courteous. He also took away the old unit. Again, highly recommend. read more

Sousa's Garage Doors does outstanding work. They installed my garage door about 10-years ago. Since, there have been no issues. Last week the garage door opener failed - it was my fault. Called Sousa's and left a message. They called me back first thing Monday and came out early in the week to repair. The fee was very reasonable and the workmanship was excellent. If you need a garage door or repair, I highly recommend Sousa's garage door! read more

My garage door was not opening via the switch,so I called for service. Next day the friendly repair person calmly explained to me how to reconnect the door to its "autopilot." I could only laugh at my "Operator Error" and the service rep was so kind not to laugh AT me. No matter how trivial your problem turns out to be, Sousa's team members have seen it all. read more

Adrian delivered quick service and great work installing a new lift master belt garage door opener. read more

Sousa's Garage Doors - Lift master belt garage door opener - Garage Door Services Near Me - Santa Clara, California

Showed up 10 minutes early. Told us we needed the bolts in the door tightened and one roller replaced. Talked us out of replacing the rails. Will use them again. Reasonable price. read more

I agree with most 5-star reviewers here. I heard this business from a good friend. Carlos is da man! Nelson cares! They both work for Sousa's for quite some time, I believe. They do quality work! It took Carlos just a couple hours to assess my broken garage door, pick up and assemble a new controller/opener unit together with the belt, sensors - without compromising quality, cleanliness!! Please keep these guys happy, Sousa's! Honesty brings business! Keep it up, guys! We need more businesses like Sousa's. They will NOT rip customers off. I repeat, they will NOT rip you off! I've used many garage door services. Sousa's has been the BEST. Enough said. read more

Just had our broken garage door replaced. Sousa was the last company we got a bid from and they were the most reasonably priced business. I had originally decided to go with a different brand, but the rep said that particular model had caused problems in a past and they wouldn't recommend it. He gave me 2 choices, one exactly what I thought I wanted, but cost $1300 more than the cheaper brand which was steel painted to look like wood, which I had also been wanting. I went to the showroom to see door samples up close and placed the order. A few weeks later, to the day that I was told the door would be ready, I got a call and scheduled the install. The installation finished in under 4 hours. They took the old door and garage door opener away too. I wasn't here when they finished, but did notice that the "wood" panels didn't quite align up, so called to have someone come out. He fixed it in 1/2 hour and now the door looks great. It's quiet too! read more

Sousa's Garage Doors - Awesome new steel garage door painted to look like wood. - Garage Door Services Near Me - Santa Clara, California

We hired Sousa Garage Doors over a year and a half ago to install our double and single garage doors in our new house build. They were very competitive on price and the quality of the doors and openers was first rate. I am writing this review as it is long overdue... we recently had a minor adjustment issue and instead of trying to do ourselves, we called them to come out. They solved the problem immediately and for no charge. Five star company and service. read more

Everything about this company is professional, knowledgeable, and honest. We have bought garage doors from them for several houses we've built, and they were great for that. Recently, there was a problem with one of the garage doors at a house we are renting. The property manager called a different company, and they came out and said we needed to replace all 3 motors for a cost of thousands of $$. That certainly didn't sound right so I called Sousa's. Rose handled the call and said Nelson would be out the next day. Nelson quickly diagnosed the problem and adjusted the settings on the motor and told us that all three motors were in good shape and were all up to code. Nothing needed replacing. Within a short time all three garage doors were lubricated, adjusted, and working great! Painless. It's a pleasure doing business with a company like this. Highly recommended! read more

Very responsive on the phone came next day. and worked around an issue I had with old door.

We ordered a new garage door from Sousa's a few weeks ago. The door came in a week ahead of schedule. The installer arrived right on time and was finished by noon. The new door exceeds all expectations. Thank you to Nelson and Albert for a job well done. read more

Would not recommend. They left the power cord dangling in the middle of my garage for me to sort out. Additionally they went to an area of the garage I confirmed with them they had no reason to go to as there were delicate things in place. read more

I found it difficult to filter google and yelp searches for garage door services. I had called a dozen businesses and finally met Nelson from Sousa's Garage who provided the technical expertise that instilled confidence in me to bookmark this business for the long haul. read more

You have found a company that can help you, so just call them today. Sousa's Garage Doors earns its five star reviews every day. From the moment their service professional, Nelson, (with the movie star good looks), showed up at my door, to my paying for the very reasonable service, Sousa's Garage Doors quickly assessed the situation, started to work, and solved all my problems. We now have a happy garage door that I feel confident will provide years of reliable service. So thanks to Nelson for helping us, and thanks to Jeremy for setting up the appointment and consulting with me. read more

Sousa garage door does great work. They are communicative and easy to interact and plan with. They are also very supportive after doors are installed with additional help in programming keypads, cars, installing hardware, etc. highly recommended! read more

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Courteous and prompt, and quickly solved the problem with my broken garage door. Highly recommended!

I'm thoroughly impressed with the service we just received from Carlos with Sousa's Garage Doors this morning. One of the springs on our garage door broke this morning. I sent a request for a quote around 7:00 a.m. Even though they don't open until 8:00 a.m., I was contacted about the repair immediately, and Carlos was at our house ready to do the work by 8:00 a.m. Not only did he replace the springs, but he replaced and repaired a couple of other items at no additional cost, and generally tuned it up. It's working better than ever now. read more

We had a spring break on our garage door which is the main way we enter our house so we needed it fixed quickly. Called Sousa's this morning and within about an hour Albert showed up. Very friendly and professional. He replaced the springs very quickly but then also made a few tweaks and now the door opens/closes significantly quieter than it has since we have lived here (13 years). Thank you, Albert! read more

Sousa's Garage Doors had a large photo gallery to select door styles. I selected one that closely matched my existing. Frank Sousa was prompt in giving me a cost quote and soon after he took field measurements, I received a fabrication drawing to review and approve. When fabrication was completed, I was promptly notified and scheduled an installation date. Frank and his assistant Carlos, arrived right on time and completed the installation in two hours. They were very organized and methodical. They knew what they were doing. Frank is somewhat of a perfectionist and I even when I thought the job looked fine, he took the time to adjust the doors to make them "more" perfect. He is a true professional craftsman and it shows shows! read more

Sousa's Garage Doors - BEFORE - Garage Door Services Near Me - Santa Clara, California

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Nelson just came in and fixed our garage . Nice guy and he even gave me some advice on how to maintain it. We had little conversation and you can tell he's sincere and ready to help out. He even changed the broken button as a gift to me!. Thank you Nelson read more

Sousa's replaced our garage door a couple years ago and did a fantastic job. There was an issue with one of the wheels and they fixed it right away and did not charge us. Recently we needed our garage door opener replaced and they not only installed it but they also checked over the door and made a couple adjustments - The price for the opener was very good and the extra service made it an even better value. They are responsive, on time and do excellent work. I highly recommend Sousa's Garage Door. read more

Amazing service. Responded very quickly to my request and accommodated my busy schedule. Adrian, the tech who completed the service job, is very knowledgeable and professional. He replaced the broken spring quickly and cleaned up everything. read more