Terrible customer service and dishonest. Insisted his pool tech stopped by at 9:03 am and left at…read more9:20 am. My partner, myself, and our contractor waited all morning for him or someone from his team to show up to service our pool. Kept arguing that our security camera footage would show that someone stopped by or that our contractor was distracted. The right approach would have been to let us know when the tech would come, and when he can help us. Instead the implication is that 3 full grown adults mysteriously missed the pool service.

We bought a house late last year with a pool and started looking for a company to service our pool…read moreon a regular basis. Dave came to our home quickly after I reached out to him for a quote. We discussed the different options for fall/winter and and spring/summer seasons and I felt that his pricing was very reasonable for weekly service. I also liked how easy it was to switch plans when necessary. Dave and Zach from Applause Pool have been servicing our pool since January and we are very pleased with them showing up every week to service our pool. They have been doing an excellent job and our pool always looks so nice and clean. Additionally, Dave is very patient and knowledgeable and he goes above and beyond in answering any questions we may have. He has also given us some great advice about the robot cleaner we decided to purchase and maintenance needs for our pool. I also appreciate his quick responses through text and he always responds if I decide to call him on the phone. I would highly recommend Applause Pool if you own a pool and need ongoing regular cleaning.

I couldn't be happier with our pool service. They keep the pool spotless! Great customer service at…read morea reasonable price!

Had the pool service for almost a year after we purchased the house. I didn't know much about pool…read morechemicals so we continued with the ongoing service. Antonio was our pool guy, very friendly, knowledgeable and when tell you if he saw any problems. Antonio left , The company subcontracts to other guys. I have new faces coming in my backyard plus I have kids from all this covid stuff. The service is weekly but will skip weeks sometimes. I have cameras all over the house which alert me every time someone is in my driveway and backyard. I called the owner just to ask did my days switch? I keep my dog in the house so he doesn't bother him. They don't check for chemicals levels just eyeball is what I was told. I never heard of a contractor, Dr, Teacher, etc eyeball. So I decided to test my water 2 days later. My chlorine was well over 10 which is super high! I brought it to the owners attention and he stated the summer is ok and it needs to last a week. Plus he told me that my filter might be the problem because it was old and dirty. I asked why didn't you mention this before? Too many issues and wasn't worth the money for 20 minutes a month $100 smh The people you hire reflect your company, do a better job!

Wonderful people! They couldn't help with my specific issue, but went out of their way to refer me…read moreto someone who could. That's excellent service from people who care. 5

We decided to hire Bruce based on the Yelp reviews to complete some repairs for the pool in our…read morehome that we just purchased late last year. He is professional, knowledgeable, and very helpful. We had so many questions as we've never owned a pool before and Bruce was patient in answering them all. I really appreciate his patience with my husband and I as we were trying to figure out what our pool needed and how to operate the heater and the robot cleaner that we decided to purchase through him. He is not pushy at all and gave great advice for the timeline of ongoing pool related maintenance and/or repairs. His pricing is also reasonable. We would highly recommend Bruce and his company and will continue to use him for any future needed maintenance and repairs.

I was losing a significant amount of water from my pool every week and my water bill was…read moreskyrocketing. I called Diablo Valley Pool Service based on a friend's recommendation, and I'm so glad I did. The technician arrived on time, was extremely professional, and explained the entire process clearly. They used some very cool technology to pinpoint the exact location of the leak in our plumbing. Within a couple of hours, they had located the issue. They provided different options to resolve the issue. Our water level is now stable, and we finally have peace of mind.

I left a message on two occasions to this company looking for pool service once a week. I did this…read morewith four companies with 5 star ratings on Yelp. Diablo Valley Pool Service was the only company that failed to contact me about the potential job. Very disappointing.

Val at Sparkle Pool is great to work with. When my spa jet motor went out, he helped me with the…read morereplacement. Showed up as scheduled and did the work amazingly fast while make sure it was done right and full functioning at the end. All while being fairly priced on parts and labor. He will be my first call the next time I need help with my pool system.

Sparkle pool and spa is a truly outstanding company. They are extremely communicative throughout…read morethe entire process and make sure you are informed every step of the way. Their knowledge and expertise really show in the quality of their work. Val is organized, reliable, and genuinely great to work with. I highly recommend Sparkle pool and spa to anyone looking for a dependable and experienced pool service company.

Mark from Norel turns my solar on and off every year and it's very reasonable. His communication is…read morestrong and he is also knowledgeable with all pool repairs. He was recommended to me by my pool service company and I'm very satisfied with service he's provided and can highly recommend him.

I hired these guys to provide monthly services and only provided two weeks and refuse to service…read morewhat I paid for. Do not use these guys.

Rene, cleared the algae in our pool right away. We struggled after multiple attempts to clear it on…read moreour own. Worth the value and will have him maintain our system from now on.

Rene staff has been great on time and keeping my pool cleaner than it has been in the last 27…read moreyears. I lived in this house. Thank you so much for your service.

Mike was very helpful with my pool problem and was able to fix the problem right away, all over via…read moremessaging by yelp! Thank you for helping out something so simple, yet frustrating on my end to say the least! A++++++++++++++++++

Filter cleaning request was completed next day. Been with them for years and always on time.read more