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    Mazzone Ace Hardware

    4.3 (24 reviews)
    ModerateHardware Stores
    Closed 8:00 am - 7:00 pm

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    1 day ago

    knowledgable, friendly, well stocked, help is easy, good prices, good exchange policy

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    2 years ago

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    2 years ago

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    2 years ago

    Extremely helpful staff! Took the time to make sure I got what I needed and recommended a less expensive alternative.

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    3 years ago

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    5 years ago

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    5 years ago

    Hannah was incredible patient and helpful when assisting us in figuring out the correct hardware needed for a project. Incredible service!

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    3 years ago

    Good first experience. Lovely local store with BM paint on site. Had a couple of keys made which was quick and efficient. Will return.

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    15 years ago

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    5 years ago

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    7 years ago

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    11 years ago

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    9 years ago

    Helpful 1
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    7 years ago

    Floor help goes above and beyond. Very kind and helpful. Cashiers are a bit impatient. Overall, an improvement from the old Browns.

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    18 years ago

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    14 years ago

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    9 years ago

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    12 years ago

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    8 years ago

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    13 years ago

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    11 years ago

    Friendly and knowledgeable staff with excellent service. I always find what I'm looking for!

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    12 years ago

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    Ask the Community - Mazzone Ace Hardware

    Review Highlights - Mazzone Ace Hardware

    Hannah was incredible patient and helpful when assisting us in figuring out the correct hardware needed for a project.

    Mentioned in 3 reviews

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    Basics Plus - Extremely overpriced. Wow.

    Basics Plus

    3.2(91 reviews)
    16.1 miUpper West Side
    $$

    Truly a one stop shop for just about everything you would need. They are not just a locksmith! Need…read moretools for simple at home projects, they got it. Blender for your smoothies, they got it. New to the city and need a plethora of cleaning products, they got em. Handyman or building supers can find just about everything you can need for your projects downstairs. A mini home depot type of stop. Of course you're paying a premium on price, keep that in mind. Staff upfront seem a little checked out on the customer service side but aye they were cool.

    I had them make several different keys for me. None of them worked. I brought them back and got a…read morebunch of attitude ("This guy CLAIMS these aren't working" - yeah, I like to spend my time walking back and forth getting keys cut. You found me out.) So a different guy made new keys. Took them home. They don't work either. That was a couple months ago (I've been away). Today I brought them back, along with two different keys for the same lock, and asked if they could just check them against them in the machine, try cleaning them up. Not new keys, just try cleaning up the ones they already made. Lots more attitude, not to mention misinformation. I walked a few blocks up to Mega, got keys cut that work with no attitude (well, a friendly one.) Good thing I spent the $90 for other stuff I needed there. Screw Basics Plus. If you're going to be the local hardware store don't act like jerks.

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    All Star Locksmith

    All Star Locksmith

    4.1(119 reviews)
    9.3 miProspect Heights, Crown Heights
    $$

    Hired to replace 2 entry door bolt locks. He had his son install them.... Charged $450!! Three…read moredays later we noticed the bolt lock was bent and wasn't sturdy as it was jiggly - I called Joe and his response was that I can pay for him to come out and replacement. I did not use him again and will not. Cheap material and price gouging. Beware!!!!!

    ** Updated - see original review, owner's false claims, and my response below. Based on response, I…read moream I called all star to have a cylinder installed in a lock in my condo. They quoted $45 for the service call + whatever parts. They weren't able to give an estimate, until they saw the lock. I assumed it would be whatever retail cost ($20 or so for a cylinder) + some very high amount of mark up. Figured $150-$200 in total. When they got there they quoted $450 for the work in total. To be fair, they did quote this and I had already gone through the inconvenience of scheduling and coordinating, so I just wanted the work done. That would be unremarkable, 3-stars and not even worth a review. However, before starting the work, they asked if I could pay Zelle, and I told them no, that I would do bill pay from the bank. Locksmith seemed fine with that and did the work. Afterward, he again asked if I could do Zelle, and if not if I would be able to give my credit card info, and was quite pushy about it. I had to remind him that he asked before, and he didn't need to do the work if he needed Zelle. Every other tradesmen I have worked with had done net 30 payment, and that would seem standard- especially at this very expensive price point. (Over $800/hour!) Work was fine quality, just poor communication all around, and did not meet my expectations for service at this high price. 2 stars. --- Response: Hello, Thank you for your feedback. We'd like to respond to your review in order that you wrote it: 1) PRICE. While you were thorough in your description of the job you've missed an important detail, which is matching new cylinder to the key cuts of your preference. This service is called rekeying service and it costs additional. Also you were pretty close with price assumption we charged you 269.00 for the cylinder ( including labor / installation ) and 155.00 to reconfigure your cylinder to your key, and we also waived the svc fee of 45.00 for you, in actuality it came out less then 450 if you do the math... 2) ZELLE. Our technician had communicated with you that in order for us to give net 30 days for payment we must have a ongoing relationship with the company that we do business with, what you have failed to mention was that we had spoke for first time and you did not have an account with us to request 30 days payment. In general when we give the option is 5-10 days. Zelle payment option was simply suggested and was NOT pushed in any shape or form. We have also offered you to make a payment via credit card upon completion of the job however you hung up on our representative after which we granted you "check payment" option. 3) JOB QUALITY we appreciate your honesty about the quality of the job. --- 1) The charges that they listed were not was on the invoice or described - though the total was what was quoted on the job, after they showed up. I was invoiced $45 for the service fee, $269 for the cylinder and $100 for the rekey. Like I said before, this was much more than "$45 service call + parts needed for the job". I did not complain that more was charged after the quote, instead that the vague price quote was misleading and encourage others to be more thorough in their due diligence if they should decide to use this company. I was also extremely clear to them about needing the rekey - and provided the key cut to them prior to them coming to install the lock so that they could come prepared with the lock keyed. 2) This is not true - technician never explained that they do net 30- I never even requested net 30 days. I just said that this was pretty standard practice in the industry. When the technician showed up, and provided the quote, I did inform him that I would like to pay by check, and he was fine with this when he did the work. Then after the work was completed, he insisted that I pay by Zelle or credit card, and they do not accept check payments. I had stepped out of a meeting, to take the call, and had to return - I told the technician this, and I told him I would call him back later, which I did. I did not "hang up" on the representative. When I called back, I told him that I would be paying via check, like we had discussed prior to the work - which the technician accepted, with some grumbling. So in a way I suppose that was "granted," but under protest. I will also note that after I left the review, Joey called and left a voicemail saying that he wished to "resolve the issue for you so we can both be fair with each other and come to an agreement." When I called back, he asked if I had sent the check already, when I informed him that I had, he offered to "extend a discount on future work". To be clear, I was not looking for any sort of accommodation when I wrote this review, nor would I have accepted any adjustment in price in exchange for removing the review. I felt it was important to share my experience with others who were considering doing business with All Star Lock Smith.

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    Mazzone Ace Hardware - hardware - Updated May 2026

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