knowledgable, friendly, well stocked, help is easy, good prices, good exchange policy

Kudos and many thanks to the young slim guy in the paint section. He must have seen me contemplating which type of joint compound to purchase ... when he came over and explained the pros/cons of each joint compound and their purposes. Service provided throughout the store as as at check out in Mazzone's Ace Hardware is hard to find anywhere in NYC. Thank you ! read more

I have spent hundreds here over the years. Very difficult to return things. The blond said you would not do it For a small crease in the electrical box it came in. Do not tell me what I would or would not do. Just tell me yes or no. She would not even move my purchases back to me after pulling them towards her. She is either the boss' daughter or a first day on the jober. read more

Extremely helpful staff! Took the time to make sure I got what I needed and recommended a less expensive alternative.

Excellent customer service from helping you find paint new locks, sand paper, wood ,copying keys ,lawn care ,anything that involves Carpentry/Construction. read more

For a relatively small place it is jam packed with products and workers who are helpful and happy to assist. I've been coming here initially for the typical plant stuff- pots, trays, fertilizer, soil. Recently, I took on a project with replacing floors and kitchen base cabinets along with painting- all of which are beyond my talents so Ace came to my rescue. Although they obviously do not hold the same variety and quantity as a big box place like Home Depot or Lowe's, they make up for it by workers who go above and beyond to find a product, order it if need be and guide you to a product that is actually best for your project so you don't rip out your hair. Special shout out to Chris- he's been an absolute rock star with shlepping over kitchen paint from another store that I needed (by his recommendation) and a bunch of other stuff. Not only are my projects coming out great but I am actually more competent in the area- and that is absolutely awesome! Thanks a lot Team Ace, keep kickin butt and takin names! read more

Hannah was incredible patient and helpful when assisting us in figuring out the correct hardware needed for a project. Incredible service!

Good first experience. Lovely local store with BM paint on site. Had a couple of keys made which was quick and efficient. Will return.

Have you ever seen those commercials on TV where people go into a hardware store and they know nothing, but then the very friendly staff can answer any question, even the most outrageous ones and the customers are saved... Well, that is exactly what Brown's Hardware is like. You never get that experience at Home Depot or Lowe's (well once I did, but it wasn't here in NYC). Brown's has almost everything that you would need from a hardware store, and when they don't (which is rare), they will help you find what you are looking for. The staff is wonderful and is always smiling. They are so friendly, and they make you a virtual part of the family. The prices are good and they have quality items in stock. It is a great place to go for paint, plumbing, electric, tools, and all sorts of odds and ends. If you live in any zip code starting with 116 you should definitely check them out (maybe even with a zip starting with 114 or 112). I mean, how many other hardware stores can you buy a wrench at and then go hang out on the beach for a break before you head back home to fix that leaky pipe. read more

Mazzone Ace Hardware - Hardware Stores Near Me - Rockaway Park, New York

This place sucks! I went there to exchange soda stream tank and when I questioned what the tax was the girl behind the register told me " in this country you have to pay tax." I am japanese and a business owner in NYC for over 20 years. I was asking what the amount of tax was after the discount for returning the tank. Really disappointed in this business I would like to give it negative stars if I could for racism. read more

Unfortunately with this update Im lowering the 5 stars down to 1, I would like to NOT be forced to check 1 star but that's not an option. I always spend a few hundred dollars every spring/summer on plants only here but this will be the last time. I spent around 55-60.00 yesterday for flowers and vegetables and Im thinking about returning them now. I need 6 -24" window planter boxes and this store has the color and size I want. I asked yesterday how much they were and was told 7.99 each. That a fair and reasonable price or so I thought........ I came today to purchase 6 window boxes and I grabbed the 6 planters and the 6 trays that go with them. I told the cashier I had 6 and she said she counted 5. I ran to grab another one while she rang up the planters. To my surprise she said the trays are an extra 3.99 EACH. Thats another 24.00 on top of the 48.00 for a total of 72.00 plus tax for 6 cheap plastic planters and trays. Ridiculous!!!! Thats basically highway robbery. One of the employees said they have always sold the planter trays separately but in my 45 years of gardening, I've never ever had to buy the trays separately. I mean seriously, that has got to be the dumbest thing I've heard in a long time. The planter is literally useless without the tray. Sure, you can plant flowers in it but without the tray, its no good. Once you water the plants, the tray catches the water to keep the roots moist and the plants viable and living. Without the tray, the water drains right out and unless you check the planter every single day and twice a day when its above 90 degrees.....the plants will die. I asked the cashier why dont they just tell customers the planter box and tray is 12.00 instead of 7.99 and then spring the extra 4.00 for the tray at the last minute.......she looked a bit confused and mumbled something about the manager and started to ring up the next customer, smdh In addition to the 6 planters, I was going to buy 12 bags of top soil and have them delivered. That should cost 36.00 for the dirt at approximately 3.00 a bag and 5.00 delivery fee. This obviously didnt happen. I also bought 3 cans of krylon spray paint (13.00) that appeared to be 4.59 minus 30 percent. But that price was actually 5.99 minus 30 percent. They need to put the proper shelf tag by the correct item. I bought those because I really need them. Im so disappointed in this store that want I want to return the 4 flats of vegetables (13.99 each) and flowers that I bought yesterday. I asked if I could return the 4 flats and at first was told that I probably cant but the guy checked with the manager.....I can return them But due to the dismissive, cavalier, too bad for you (me), sucks to be you (me) attitude displayed by both cashiers and 3 different employees, Im returning the 4 flats of plant and the 3 cans of spray paint. But I bet by tomorrow they will say the 4 flats of plants can't be returned or the 3 cans of spray paint, especially when they read this review :) Now I have to find another hardware store for all my home improvement needs, new locks/ keys (Im the property manager for 8 apartments) and another place to buy my flowers, vegetables and herbs each year. This is very disheartening because I dont drive and this place is within walking distance to my house. I've lived in this area for almost 10 years. When this store was Brown Hardware ( family owned) and not a franchised Ace Hardware store....they would have never treated a customer with such appalling behavior and poor customer service. Basically the same employees are still there as when it was Browns but with a few new faces added. After Hurricane Sandy swept through our area, they struggled to stay open and finally closed for renovations. They re-opened as Ace Mazzone Hardware and all of Browns Hardware stores loyal customers (including myself) flocked back happily. I see now that was a big...huge mistake. I should have stayed with the 2 national chain stores that everyone was forced to use. Not that Ace Mazzone Hardware will care but they have lost my business, the homeowners (that I manage the property for), several of my neighbors that I spoke to on my way home and hopefully anyone and everyone that I happen to see this summer. Im retired and other than puttering around in my gardens, I have nothing to do but tell everyone I see about the appalling way I was treated by Ace Mazzone Hardware Ace Mazzone has everyone within a 5 mile area by the balls so to speak, because they are the only hardware store around here unless you go to Brooklyn or Long Island. Thats a shame...... I can't list any other hardware store names in this review, otherwise Ace Mazzone can whine/cry to Yelp and have this review deleted. But in my honest opinion, any hole in the wall store will treat you better than Ace Mazzone Hardware store. read more

Love this little hardware store. Just like other Yelpers have mentioned the staff here is super helpful and always nice! I am a totally newbie at building stuff and doing things around the house and places like this make me feel much more confident in my DIY projects. All types of paints, screw heads, nails,spray cans and much more. I came here the other day with some instructions for some furniture I was putting together and two of the employees helped me around the store until they found what I needed. Awesome customer service! Definitely wouldn't happened in chain stores. read more

Just bought my big green egg + table . Not only we got great service but they also came and put the whole thing together and gave us a tutorial on how to use the Egg.... A few weeks prior I went there to buy paint for my bathroom and I went for the Benjamin Moore Aura Spa which was by far the best choice. Bottom Line: great products, amazing service, unparalleled staff. Well done!!!! read more

Floor help goes above and beyond. Very kind and helpful. Cashiers are a bit impatient. Overall, an improvement from the old Browns.

The best hardware store on the peninsula. It has everything you need from paints to tools to tiles to snow shovels and salt in the winter. You can get keys done here at a low price and it is an ace hardware affiliate so you know you are in good hands. read more

Browns Hardware is a pleasure to shop at. You will not find a store with a more helpful, knowledgeable, friendly staff. I can not choose a paint color without their experienced opinions! read more

Mazzone Ace Hardware, which replaced Brown's Hardware is an incredible addition to the Rockaway community. The store is clean, well organized and well stocked with just about anything you could want. If they don't have what you're looking for, they will get it for you super fast. Finally, I can't say enough about the staff. There are plenty of employees available to assist and they are all friendly, accommodating and extremely helpful. A very special shout out to the Mazzone family for keeping most of the original staff from Brown's, and to Liz Hanna who is the very best of the best!!! Goodbye Home Depot and Lowes!!! read more

I love Browns Hardware! They are always so knowledgable and friendly. I can go in there and ask for " the thing you need to plug up holes in the basement" and they will take me directly to it and tell me the exact name for it. LoL this store is great for a woman like me that doesn't know the exact terminology for a lot of hardware things but still want to take control of the situation and do it herself. read more

10/10 would recommend! I came in looking for a padlock but uncertain as what I needed exactly. A tall blonde helped me out, was extremely friendly and personable. The whole staff had a smile on their face and helped me out with exactly what I needed. read more

I bought, no kidding, 16 sample cans of white paint from Mazzone Hardware. Who knew white could be so complicated. I'll tell you who...Ken Miley the paint expert who works there. He not only mixed the paint samples for me over the course of several trips and several days, but he looked up each white to show me what colors mixed into it so I would know the hue the white would set off, would it be cool gray or warm yellow or muted beige. He knew so much and was so patient and helpful. And I was helped almost the second I walked in the store. Even when it's busy there are plenty of helpful workers there to take care of all your paint needs, all your hardware needs. I could not imagine doing that at a big box store. This place is the best and Ken Miley should be the employee of the year. Thanks Kenny. read more

I love this place. Good, organized inventory and reasonable prices. But what really sets them apart is the staff. They're knowledgeable and friendly, and in most cases can put what you need in your hands in seconds. If you've ever found yourself hunting in vain for 20 minutes through cavernous big box stores, where the staff seems just as in the dark as you, this place is magic. read more

You get 3 steps in the door and they help you, they put it in your hand, ring you up, and you're back out the door and on the job ! It's what neighborhood Hardware stores "USED" to be ! VERY GOOD PRICES TOO, They WON'T rip you off, EVER ! read more

Friendly and knowledgeable staff with excellent service. I always find what I'm looking for!

Wow..just like the old time hardware stores..and they seem to everything. Very helpful employees. and the owner is usually there. A real gem. read more