I'm at a loss and could really use people's support. I want to share my story so others are aware…read moreand, hopefully, to find some relief from this overwhelming situation. On February 7th, 2026, I purchased a used 2024 KIA FORTE GT from Yonkers Auto Gallery. The car had only 19,000 miles on it, and I thought I was making a smart choice for my family. Unfortunately, just a week later, the car broke down on Route 9 and had to be towed because it wouldn't go more than 10 miles an hour. The check engine light came on, and it was diagnosed with a gas pedal malfunction. When Dutchess KIA did a deeper diagnostic, they found the car flooded when it rained, chewed wires throughout, and even dead mice inside. The wire harness and all the wiring need to be replaced, and the computer system shorted out twice. On top of this, I recently lost my parents and have taken on the responsibility of their home and everything that comes with it. The emotional and financial weight of managing their estate while dealing with this car nightmare has been almost too much to bear. This whole experience has been a nightmare. I've contacted the BBB, attorney general's office, DMV, and lemon law lawyers, but I'm still waiting for answers. This situation has already cost us thousands of dollars, and we're struggling to keep up. I've missed important calls about this matter because of my work schedule, and my husband lost work because we had no car. We even had to take out another loan just so he could start working again. In the meantime, I lost my job as a preschool teacher of 23 years due to the mental and emotional stress this has caused. Saying goodbye to my second home and dealing with the loss of my parents has made things even harder. Knowing that a dealership can get away with something like this is heartbreaking.

In over 30 years of purchasing vehicles, BY FAR...,This is 100% the most laughable clown show to…read morethe point where it's nearly unbelievable! Agreed upon a price...only to be stalled once the time came to proceed. Required NONE of their predatory financing and was to purchase it outright. Was told they were just "working on the paperwork. Will send it by end of day"....every day for a week. THEN saw they changed the price on their website to more than it was when we began , like the total dishonest ass-hats they are, then told "oh, we listed it incorrectly" (wait, and then ALSO AGREED ON A PRICE?) ...to then be told "Oh there was another buyer"...to "oh, that other buyer fell through, we'll have the paperwork out to you tonight"...NONE of which happened. Whomever owns this complete and total sh1tshow should seriously look into firing the entire circus of clowns, unless it's THAT person approving all this BS. AGAIN...30+ years of purchasing vehicles, tons of which were high-dollar vehicles...THIS PLACE, HANDS DOWN THE WORST. The staff should be selling Persian rugs at the flea market, and even THAT is a compliment. Total bush-league nonsense. If reading this review at the dealer...you probably know which "deal" this is referencing and you might want to reach out on what was agreed upon. Word spreads quick and rightfully so with these scam artists. WARNING: STAY AWAY FOLKS...

I am writing to commend the exceptional service I received during a recent visit to your…read moredealership. We had the distinct pleasure of being assisted by Frandy during our test drive experience, and his professionalism and customer-centric approach truly made a lasting impression. From the moment we engaged with him, Frandy was remarkably accommodating and genuinely welcoming. He patiently guided us through every aspect of the vehicle we were considering, demonstrating an impressive depth of knowledge. He meticulously detailed the car's features. We particularly appreciated how he tailored his explanations to our specific needs and concerns. What truly set Frandy apart was his refreshing sales style - devoid of any high-pressure tactics. Instead, he adopted a consultative approach, prioritizing our satisfaction and helping us identify the vehicle that was the perfect match for our lifestyle and family requirements. It was clear that his primary goal was to ensure we made a well-informed decision. Randy is an asset to your organization.

I was ready to replace my 2003 Honda Pilot and planned to upgrade to a newer model. I already had a…read morepre-approval certificate and was prepared to make a purchase. When I asked the manager if there were any 2022-2025 Honda Pilots available for a test drive, he told me none were available. I then asked for a business card, and he claimed he had run out, even though I could clearly see a stack of cards on his desk. He asked me to leave my name and number and said he would call when a vehicle became available, but I never received a call. (500 Yonkers Ave location) The experience left me feeling dismissed and undervalued as a customer. I eventually went to New Jersey and purchased a 2024 Toyota Highlander instead, where the dealership treated me with professionalism, respect, and hospitality.

We had a great experience this time around with this dealership. Mario our salesperson went out of…read morehis way to accomodate us. His service was fast, professional, efficient and very knowledgeable. Thankyou...Richie and Maria

Avoid Westchester Toyota at all costs!…read more We put down a $1,000 deposit on May 25 for a Grand Highlander Hybrid, with salesman Armando. Our signed agreement stated that if they couldn't provide the vehicle within 3 months, our deposit would be refunded. 3 months passed with no car, so we requested our refund on August 25. Since then, we've spent weeks chasing them for our money. We've called repeatedly, been put on hold, left messages, and asked to speak with finance, management, or anyone who could help. No one calls us back. As I write this, I've been on hold for 32 min while they supposedly "try to find a manager." My husband is driving over now because they can't ghost us in person. Meanwhile, we bought the same vehicle from another Toyota dealership in less than a week. So vehicle availability isn't the issue. The issue is that Westchester Toyota agreed in writing to return our deposit and has made getting our own money back unbelievably difficult. We've now filed a complaint with the BBB. I would not buy a vehicle here and would not recommend this dealership to anyone.

This 5-star review is for the service department only. My 2002 Maxima had an airbag recall that I…read moreshould have handled years ago. I finally brought it in to Central Nissan today, and they couldn't have been nicer or more efficient. The parts department had the right part in stock and the service department had the recall completed (and even washed the car, a great surprise!) in under two hours. Nice, very clean and modern dealership, very kind mechanics. Shout out to both Carlos and Jeury for making things easy and pleasant.

Tried to highball me. My transfer case needed re-sealing not replacing. They put air filter on the…read morequote like mine was dirty. I had just replaced my air filter 15 minutes before arriving there. Brake fluid isn't dirty . Just got a brake job recently. Stay away from this place because I am

Summary / TLDR: I was anxious buying a used car not CPO but the experience was smooth. Would…read morerecommend Daniel Auto to friends & family. Started my car search two weeks ago with two constraints that made it very stressful. I was looking for an Acura MDX hybrid (very low inventory out there) and a tight timeline to get it done before the end of the year. Made a spreadsheet of every MDX hybrid I could find online and there were less than half a dozen within reasonable driving distance (200 miles) of NYC. Based on this info I started engaging with Daniel Auto since they were number one on the list based on price/value and color but they were up against an Acura dealership in RI that offered certified pre-owned and two other strong value options. I had never purchased a used car not certified pre-owned by the car manufacturer so had a little anxiety not going with Acura CPO. Communication online / via text was easy and I made an appointment for a test drive. A little surprised at the small office and packed lot when I showed up... I've always only been to higher end brand dealerships who spend a lot on the visual experience. The office (and bathroom) was clean and organized, and when I thought about it, I much prefer that they save money on unnecessary frills, especially if they're offering solid/good pricing. The test drive was fine; John was very pleasant and left me alone to inspect the car afterwards. The price was the price, no hidden fees and no nonsense that I've experienced from some dealerships to push you towards financing to show you a lower monthly while raising the price or adding fees. I settled with Daniel on a price; don't expect there to be much movement if any. Having done online research before, the pricing was solid/fair. They had financing available, but I decided to pay cash. A little bit anxious as I'd never done a cash purchase before but everything went smoothly: Put a small deposit down using a debit card, signed a bill of sale, went home and wired the rest of the money, came back in a few days with my wife to pick up the car. Yesterday, I took it to my long time Acura dealership I've used for many years on my previous non-hybrid MDX. Needed to correct a fuel pump safety recall and had them inspect everything, with special focus on suspension and transmission. Everything came back clean, including alignment and little things like cabin air filters. Feeling pretty good about both the hybrid MDX and purchasing it from Daniel Auto. Oh, and I got confused about wheel locks (this car didn't have any) earlier in the week and they (both Ron & Daniel) were just as fast responding on text and calling post sale as pre sale. I would shop with them again and recommend to friends & family.

Unfortunately, I'm not happy with my experience or purchase from this dealership…read more We were told the vehicle was up to date on maintenance, but after the purchase, we discovered issues and codes that raised serious concerns. When I brought these issues to Ron's attention, instead of addressing my concerns professionally, he became defensive and crabby. We were also pressured into finalizing a sale on a vehicle we originally did not want. I especially didn't appreciate Ron making jokes about me not knowing much about cars. Comments like that make me question whether customers who aren't knowledgeable about vehicles are being treated differently or taken advantage of. Communication and follow-through were also poor throughout the process. I was pressured to leave a review, only for that review to later be taken down, which made the situation even more frustrating. Overall, I left feeling pressured, unheard, and disappointed with both the purchase and the customer service. I expected better communication, transparency, and professionalism.

Big Thanks to Yonkers Honda!!! and Capital One for Financing for So Low Rate!!!…read moreSpecial Thanks to Boris!!! Noel!! Roi!!! Best Service Ever! I was so Pleased to deal with Yonkers Honda. Service was top of a Line! They even replaced Front Brakes Rotters and Pads for me! Roi at Financing Department Did a Great Job with Capital One Auto Loan. I'm So Pleased and So Happy! Thank you Guys!

Mike B has been helping out the Pereira family with new and used car purchases since 2008!!!! He…read moreis knowledgeable, patient and always available to answer any questions we have. He goes above and beyond every time!!! Thanks Mike B for the wonderful and ultimately stress free experience at Yonkers Honda. It is beyond words of gratitude!!

My experience with Yonkers Kia was great! I recently sold my car and wanted to upgrade to an SUV. I…read morewas able to test drive the Kia Seltos with Nelvin De La Cruz and he answered all of my questions regarding the vehicle. I continued test driving other vehicles from a variety of dealerships and ultimately decided on the Seltos. The entire staff was very helpful in moving forward with this process and Nelvin was able to answer any and all questions throughout. Dealerships can be very intimidating and the process of buying a car can feel very overwhelming, but working with Nelvin made the whole experience a lot more welcoming. I would absolutely recommend working with this dealership and Nelvin as well!

DO NOT BUY A CAR FROM HERE…read more Let me share my experience with Yonkers Kia. I purchased a used car from them, and it only came with one key. When I asked about the second key, I was told they didn't have it. Instead, they issued me a "We Owe" agreement, stating that I would need to purchase and program a new key myself, and they would reimburse me. I followed their instructions. In December, I submitted the invoice for reimbursement--and I am still waiting to be paid. Since then, I've had to call multiple times, re-submit the same paperwork more than once, and constantly follow up. Each time I reach out, I'm treated dismissively, like I'm the one causing the issue. I never receive callbacks, and the process has been unnecessarily difficult. They owe me over $700. At this point, it's not just about the money--it's about how poorly this has been handled. Because of this experience, they've lost me as a customer, and I would not recommend them to anyone. My next steps are to file complaints with Westchester Consumer Protection, Kia Corporate, and to share my experience publicly so others are aware. All of this... over $700. What a shame.

Just the best ! Got my 3rd Jeep today : )…read moreThank You to my go to sales dood Leif and Steve (Finance), and the rest of the all star sales team ! Thank u u r da best !

First off... I have to say that Leif who sold us the used car was very very nice. That's the only…read moregood thing about this dealership. The finance guy who we dealt with - I believe his name is Joelle was a very condescending person. He was sarcastic and basically rushed us out of there. The car was for my son and his girlfriend and from the start they told Joelle and Leif that they wanted to keep their payments at $200... the most about $210. So when my son told them that he got a rate of 15% from Capital One Auto, this guy Joelle said that he got him a better rate of about 8%. They put down $8000 and the payment came out to be $301. How is this possible? Oh he said he included an extended warranty. So when I got my husband on the phone, he called him out and said that he was charging him almost $4000 for an extended warranty? Once he did that, he started getting sarcastic and said that he was doing them a service and got their interest rate down. The payment was still not at $200 so without the extended warranty their payment was $237. They asked this guy Joelle if they can put more money down and he said no because he would need to get it approved and the interest rate might even change since it would have to be structured again. NEVER HEARD OF SUCH A THING! Then he told us that he was on a time constraint because other people were waiting. I WOULD NEVER EVER GO BACK TO THIS DEALERSHIP SPECIFICALLY BECAUSE OF THIS GUY! I even complained about it to Andrew who is the sales manager and he told me he would get back to me.... I actually had to call him back. He offered free oil changes... WOOPIE! Never again! HORRIBLE CUSTOMER SERVICE!

I Just left the Dealership and yes my Salesman was Mr. Rafael. He was nothing but professional had…read morea since of humor and made the whole process as painless as possible. He answered all my questions and kept it real. Not only did I get the car I wanted I got the payments I wanted. I also had the pleasure of meeting Ms.Gina who by the way ROCKS!!!! and she was also very professional. She went through all my paper work with me answered all my questions and that was it. I own a new car and my pressure wasn't up when I left. I would definitely go back and I would definitely recommend a friend or family member. I'm glad I gave them a chance even after reading some of your reviews. They do have positive reviews on google. Ms. P

Beware! My husband and I gave a deposit on a car. When we went to pick it up, we were told the…read moreprice was not advertised correctly and they needed another $1,500 from us. We were assured by the finance manager Anthony that the car was looked over by a mechanic (he claimed was in the back of the store) and it was in excellent condition. He refused to let us take it to our mechanic 1/2 mile away. We were also told if there were any problems bring it back and they would take care of it. We have the car 4 months. It needs $1,600 of work. An oil pan, 2 wheel alignments, tires, front and rear end bearings. Anthony couldn't believe it either, he accused us of wrong doing. I asked him to reimburse us. We don't trust this him any longer and certainly wouldn't pay him another dime. He lied about everything he told us. He instead wants us to pay for the damage he sold us, for the lies we were told, but he'll give us a discount. So, he didn't honor the advertised price and broke the law, even after we gave a deposit. That is a violation of NYS law. Then promised what they didn't deliver which was a car in excellent condition that didn't need any work. Now he wants us to pay additional money to fix the car. And he accused my husband of doing something to the car we have only 4 months! The Car Fax had to have been changed. He clearly doesn't know how to run a business. They were Baron Auto Mall before they changed their name due to their reputation. See their Yelp reviews, they have a score of 2.2 and 40 reviews! Almost all echo what I am saying. Anthony is now retaliating against me because I am warning you that you should not purchase a car from Yonkers Auto Mall without your independent mechanic inspecting it, which Anthony refused to allow us to do. Don't trust a word this man says.