I am writing to commend the exceptional service I received during a recent visit to your…read moredealership. We had the distinct pleasure of being assisted by Frandy during our test drive experience, and his professionalism and customer-centric approach truly made a lasting impression. From the moment we engaged with him, Frandy was remarkably accommodating and genuinely welcoming. He patiently guided us through every aspect of the vehicle we were considering, demonstrating an impressive depth of knowledge. He meticulously detailed the car's features. We particularly appreciated how he tailored his explanations to our specific needs and concerns. What truly set Frandy apart was his refreshing sales style - devoid of any high-pressure tactics. Instead, he adopted a consultative approach, prioritizing our satisfaction and helping us identify the vehicle that was the perfect match for our lifestyle and family requirements. It was clear that his primary goal was to ensure we made a well-informed decision. Randy is an asset to your organization.

I was ready to replace my 2003 Honda Pilot and planned to upgrade to a newer model. I already had a…read morepre-approval certificate and was prepared to make a purchase. When I asked the manager if there were any 2022-2025 Honda Pilots available for a test drive, he told me none were available. I then asked for a business card, and he claimed he had run out, even though I could clearly see a stack of cards on his desk. He asked me to leave my name and number and said he would call when a vehicle became available, but I never received a call. (500 Yonkers Ave location) The experience left me feeling dismissed and undervalued as a customer. I eventually went to New Jersey and purchased a 2024 Toyota Highlander instead, where the dealership treated me with professionalism, respect, and hospitality.

Summary / TLDR: I was anxious buying a used car not CPO but the experience was smooth. Would…read morerecommend Daniel Auto to friends & family. Started my car search two weeks ago with two constraints that made it very stressful. I was looking for an Acura MDX hybrid (very low inventory out there) and a tight timeline to get it done before the end of the year. Made a spreadsheet of every MDX hybrid I could find online and there were less than half a dozen within reasonable driving distance (200 miles) of NYC. Based on this info I started engaging with Daniel Auto since they were number one on the list based on price/value and color but they were up against an Acura dealership in RI that offered certified pre-owned and two other strong value options. I had never purchased a used car not certified pre-owned by the car manufacturer so had a little anxiety not going with Acura CPO. Communication online / via text was easy and I made an appointment for a test drive. A little surprised at the small office and packed lot when I showed up... I've always only been to higher end brand dealerships who spend a lot on the visual experience. The office (and bathroom) was clean and organized, and when I thought about it, I much prefer that they save money on unnecessary frills, especially if they're offering solid/good pricing. The test drive was fine; John was very pleasant and left me alone to inspect the car afterwards. The price was the price, no hidden fees and no nonsense that I've experienced from some dealerships to push you towards financing to show you a lower monthly while raising the price or adding fees. I settled with Daniel on a price; don't expect there to be much movement if any. Having done online research before, the pricing was solid/fair. They had financing available, but I decided to pay cash. A little bit anxious as I'd never done a cash purchase before but everything went smoothly: Put a small deposit down using a debit card, signed a bill of sale, went home and wired the rest of the money, came back in a few days with my wife to pick up the car. Yesterday, I took it to my long time Acura dealership I've used for many years on my previous non-hybrid MDX. Needed to correct a fuel pump safety recall and had them inspect everything, with special focus on suspension and transmission. Everything came back clean, including alignment and little things like cabin air filters. Feeling pretty good about both the hybrid MDX and purchasing it from Daniel Auto. Oh, and I got confused about wheel locks (this car didn't have any) earlier in the week and they (both Ron & Daniel) were just as fast responding on text and calling post sale as pre sale. I would shop with them again and recommend to friends & family.

Unfortunately, I'm not happy with my experience or purchase from this dealership…read more We were told the vehicle was up to date on maintenance, but after the purchase, we discovered issues and codes that raised serious concerns. When I brought these issues to Ron's attention, instead of addressing my concerns professionally, he became defensive and crabby. We were also pressured into finalizing a sale on a vehicle we originally did not want. I especially didn't appreciate Ron making jokes about me not knowing much about cars. Comments like that make me question whether customers who aren't knowledgeable about vehicles are being treated differently or taken advantage of. Communication and follow-through were also poor throughout the process. I was pressured to leave a review, only for that review to later be taken down, which made the situation even more frustrating. Overall, I left feeling pressured, unheard, and disappointed with both the purchase and the customer service. I expected better communication, transparency, and professionalism.

Smith Cairns returned my car from their service department damaged and denied responsibility…read more Their service representative lied to protect her staff who are incompetent of honesty. The owner of Smith Cairns although listened to my complaint of their Service Department did nothing to rectify the situation and had no problem with losing an account. This place used to be bustling with business and now is starving for the next unsuspecting innocent customer. They are terrible; there are plenty of complaints against everyone there. Therefore if you have to go to Smith Cairns Yonkers Service make sure you record your conversations, take pictures of your car before service and after service while on their premises; get a copy of the service order before leaving and then compare to the final service order. They make serious mistakes and take no responsibility for it.

Mike B has been helping out the Pereira family with new and used car purchases since 2008!!!! He…read moreis knowledgeable, patient and always available to answer any questions we have. He goes above and beyond every time!!! Thanks Mike B for the wonderful and ultimately stress free experience at Yonkers Honda. It is beyond words of gratitude!!

I cannot speak highly enough for the efficiency and service I received at Yonkers Honda Certified…read morePre-Owned Dealership. As a 3-time CRV owner , I was impressed with how Leo ( thank you so much) took the time to ensure I got specifically what I needed to get in my vehicle. The manager Ike ensured I was clear on all terms. You cannot go wrong if you want personalized service. Thank you ! Thank you!

Absolutely disgraceful experience. I drove a long distance only to be approached by a teenage scam…read moreartist named Alberto, who attempted to sell me a vehicle with the engine light on--fully aware of the issue. That's not just bad business, that's deliberate deception. It's borderline fraud. Alberto's sales tactics were laughable--amateurish, manipulative, and clearly targeting anyone he thought he could fool. Unfortunately for him, I'm a grown woman, a mother, and someone who's seen enough of life to spot a con-artist from a mile away. I wasn't born yesterday, and I definitely don't fall for high-mileage lies dressed up in cheap cologne. His explanations for the numbers on the car were ridiculously absurd, it made no sense at all, I felt like talking to a 4 years old toddler trying to explain physics to me, the little guy was shaking as he was desperately trying to convince me to accept his scam. To make matters worse, there was a man outside the entrance screaming and spitting, smoking like a chimney, acting recklessly with weird manners, ticking, and wearing a horrible outfit making the entire environment feel unsafe and unprofessional. This is supposed to be a place of business, not a circus sideshow. The dealership may have decent-looking cars, but it's staffed with reckless individuals who operate with no accountability. This Alberto guy is a walking Joke! Tried to push me a broken vehicle, put me in financial trouble and probably scammed a lot of people before me If you're thinking of buying from them, document everything. Bring a witness. Record your interactions if necessary. If someone knowingly tries to sell you a car with concealed mechanical issues, that's not just unethical--it's grounds for legal action under consumer protection laws. I'm seriously considering reporting this incident to the Better Business Bureau and filing a formal complaint with the Attorney General's office. Enough is enough.

When you come here make sure you know your stuff! Especially if you're a first time car buyer with…read moreno experience, do your research!!! I came here just to look around because I was thinking of buying a car mind you i have no experience or expertise in car buying. Marcelo was the salesperson that was helping me out and I thought he was here to help & be transparent with me. Or so I thought.. The second visit I come back with my boyfriend and I was supposed to come in to just test drive car MIND YOU only to test drive NOT PURCHASE. However . The first thing we do when we get there is sit down and talk about being approved and needing a co-signer because I'm young with good credit and after doing my research myself I didn't need one to my knowledge he expressed to me it was only to lower my loan AND ON TOP OF THAT he was pushy with needing a down payment of 3000. He said that it was required then tried to say that I could co-sign with my boyfriend. Also keep in mind the first time I went he said it was up to me how much I want to put down on the car. As far to my knowledge there's this thing called the Truth Lending Act. ..", the Act requires creditors who deal with consumers to make certain written disclosures concerning finance charges and related aspects of credit transactions (including disclosing an annual percentage rate) and comply with other mandates" "The reg states that no advertisement to aid, promote, or assist directly or indirectly any extension of consumer credit may state that a specified down payment, by the creditor who advertises his services." Anyways , I'll just leave this here , won't be returning go at your own risk. Just do as much research as you can so you don't fall into any of their tricks oh and I never even got to test drive the car.

I found this dealership on the Chase app looking for a car. They had a BMW that was advertised for…read more$20,000. I walked in and was assisted by Ray G. I asked if they had the specific bmw for $20k. He said yes. I explained I was an inexperienced driver that needed a car suddenly and my mother would be co-signing the car for me even though she was not with me. He writes the dollar amount $26 k on the paperwork and asked me to sign. I asked him why the price was different and he said closing costs. He told me I would be paying $674 for 42 months (a little over 3 years). I agreed. They told me the cost of the payment would go up significantly if I used my name and I should just use my mother's name only. I said ok. Later he tells me their printer is down and he offered to drive with me to my mother's house (122 miles away) for her to physically sign the paperwork so he can release the keys to me. While at her home, she asked how much the car was and I said 20k and Ray said 26. I then said right, because of closing costs. She signs. We leave my mother's home and he drives the car to my address (another 84 miles) and park. He said he had to wait until his boss got him an uber to his home. I invited him upstairs and sat with him in the living room. He was there for about 20 minutes because he could not get in touch with his manager. At this time its after midnight. While in the car I asked about a low battery notification and he said it was fine. There were so many things wrong with this process that I and my mother were unaware of because we both had no experience buying cars from a dealership. Ray and the dealership agreed to hold my plates upon arrival so I wouldn't have to pick it up at my mother's home and it would take 30-45 days to process. I was also told the dealership would reach out to me. 29 days after purchasing the car Ray tells me he no longer works with the dealership. I had been contacting him about getting gap insurance for the car for almost 2 weeks prior. The following day my mother received a notification from Experian for a $45K loan Apparently Ray had my mother sign a blank agreement and added an extra $20k on the car. We tried to return the car and were told there is no window of return even though that was exactly 30 days from the purchase date. 16 days later (1 day outside of the 45 day expected processing time for the license plates) I was pulled over by the State Police on my way to work because my temporary license plate was in the window (incorrect placement). The Police told me the license plate I had (the one given to me at the dealership) was only meant for dealerships/commercial use and not personal. Ray had given me a paper to keep in the glove compartment in the event I was asked for registration. The Police told me it was an in-transit paper for transporting cars from one place to another. For these reasons they impounded the car and also gave me tickets. 2 days later I was told they would not assist because my mother told them she plans to sue. 6 months later I got my car checked and was told that battery notification I saw on the car when I first got it was serious and I should check if I'm covered with the dealership. They said I would not be covered. I've only had the car for 6 months and they resolved nothing. This was a horrible experience and none of the many individuals I spoke with (some of them Erik, Aron, Yvonne) offered no help. I was even told they would send a check for a few payments as a sorry and they never got back to me. They get your money and tell you anything to leave and you have to almost harass them for them to tell you they actually cannot assist. I've worked in customer service/sales for over a decade. I have never seen a case where an employee that gets fired is found to have screwed over customers to this extreme and they do nothing at all. Learn from my experience and do not patron this business. Let me add my mother has perfect credit which is why I thought it best to have her help me.

Made an appointment to see a car advertised at around 41K . They added $6000 to the advertised…read moreprice. bait and switch. Don't waste your time with this dealer.

We had a great experience this time around with this dealership. Mario our salesperson went out of…read morehis way to accomodate us. His service was fast, professional, efficient and very knowledgeable. Thankyou...Richie and Maria

Avoid Westchester Toyota at all costs!…read more We put down a $1,000 deposit on May 25 for a Grand Highlander Hybrid, with salesman Armando. Our signed agreement stated that if they couldn't provide the vehicle within 3 months, our deposit would be refunded. 3 months passed with no car, so we requested our refund on August 25. Since then, we've spent weeks chasing them for our money. We've called repeatedly, been put on hold, left messages, and asked to speak with finance, management, or anyone who could help. No one calls us back. As I write this, I've been on hold for 32 min while they supposedly "try to find a manager." My husband is driving over now because they can't ghost us in person. Meanwhile, we bought the same vehicle from another Toyota dealership in less than a week. So vehicle availability isn't the issue. The issue is that Westchester Toyota agreed in writing to return our deposit and has made getting our own money back unbelievably difficult. We've now filed a complaint with the BBB. I would not buy a vehicle here and would not recommend this dealership to anyone.

This 5-star review is for the service department only. My 2002 Maxima had an airbag recall that I…read moreshould have handled years ago. I finally brought it in to Central Nissan today, and they couldn't have been nicer or more efficient. The parts department had the right part in stock and the service department had the recall completed (and even washed the car, a great surprise!) in under two hours. Nice, very clean and modern dealership, very kind mechanics. Shout out to both Carlos and Jeury for making things easy and pleasant.

Tried to highball me. My transfer case needed re-sealing not replacing. They put air filter on the…read morequote like mine was dirty. I had just replaced my air filter 15 minutes before arriving there. Brake fluid isn't dirty . Just got a brake job recently. Stay away from this place because I am

Brandon was a great help to me with a catalytic converter issue I was having !read more

Good guys, friendly, courteous service. Knowable! Will spend time to Help you! Joe is a Great…read moreguy from my experience. Tons of stuff inside; They make all car keys too. Check them out; nice alternative to usual auto parts stores!

My experience with Yonkers Kia was great! I recently sold my car and wanted to upgrade to an SUV. I…read morewas able to test drive the Kia Seltos with Nelvin De La Cruz and he answered all of my questions regarding the vehicle. I continued test driving other vehicles from a variety of dealerships and ultimately decided on the Seltos. The entire staff was very helpful in moving forward with this process and Nelvin was able to answer any and all questions throughout. Dealerships can be very intimidating and the process of buying a car can feel very overwhelming, but working with Nelvin made the whole experience a lot more welcoming. I would absolutely recommend working with this dealership and Nelvin as well!

DO NOT BUY A CAR FROM HERE…read more Let me share my experience with Yonkers Kia. I purchased a used car from them, and it only came with one key. When I asked about the second key, I was told they didn't have it. Instead, they issued me a "We Owe" agreement, stating that I would need to purchase and program a new key myself, and they would reimburse me. I followed their instructions. In December, I submitted the invoice for reimbursement--and I am still waiting to be paid. Since then, I've had to call multiple times, re-submit the same paperwork more than once, and constantly follow up. Each time I reach out, I'm treated dismissively, like I'm the one causing the issue. I never receive callbacks, and the process has been unnecessarily difficult. They owe me over $700. At this point, it's not just about the money--it's about how poorly this has been handled. Because of this experience, they've lost me as a customer, and I would not recommend them to anyone. My next steps are to file complaints with Westchester Consumer Protection, Kia Corporate, and to share my experience publicly so others are aware. All of this... over $700. What a shame.