I'm at a loss and could really use people's support. I want to share my story so others are aware…read moreand, hopefully, to find some relief from this overwhelming situation. On February 7th, 2026, I purchased a used 2024 KIA FORTE GT from Yonkers Auto Gallery. The car had only 19,000 miles on it, and I thought I was making a smart choice for my family. Unfortunately, just a week later, the car broke down on Route 9 and had to be towed because it wouldn't go more than 10 miles an hour. The check engine light came on, and it was diagnosed with a gas pedal malfunction. When Dutchess KIA did a deeper diagnostic, they found the car flooded when it rained, chewed wires throughout, and even dead mice inside. The wire harness and all the wiring need to be replaced, and the computer system shorted out twice. On top of this, I recently lost my parents and have taken on the responsibility of their home and everything that comes with it. The emotional and financial weight of managing their estate while dealing with this car nightmare has been almost too much to bear. This whole experience has been a nightmare. I've contacted the BBB, attorney general's office, DMV, and lemon law lawyers, but I'm still waiting for answers. This situation has already cost us thousands of dollars, and we're struggling to keep up. I've missed important calls about this matter because of my work schedule, and my husband lost work because we had no car. We even had to take out another loan just so he could start working again. In the meantime, I lost my job as a preschool teacher of 23 years due to the mental and emotional stress this has caused. Saying goodbye to my second home and dealing with the loss of my parents has made things even harder. Knowing that a dealership can get away with something like this is heartbreaking.

Jan Update So, after 6 months I thought the ordeal was over,…read morewell it's not they finally sent me the money due and all three checks bounced. According to NY law as written in Penal Law § 190.05. Elements of the crime The defendant (Yonkers Auto Gallery) issued or passed a check The check was dishonored because of insufficient funds or a closed account The defendant (Yonkers Auto Gallery) knew the check would be dishonored when they issued it So before you think it's over, ensure check clears. Finally checks cleared 1/22/2025 oh and Bibi, Yusaf, Tim and Stephen have all ghosted me. THE MAIN CULPRIT IS YUSAF THE REST ARE JUST MINONS. IF YOU NEED HELP WHEN THIS DEALER IS TRYING TO STEAL YOUR MONEY, CONTACT NEW YORK ATTORNEY GENERALS OFFICE AND SUBMIT A COMPLAINT. YOU CAN ALSO DO A COMPLAINT WITH YONKERS CITY AS WELL. THESE SERVICES ARE FREE TO YOU THE CONSUMER AND SHEDS LIGHT TO THE BAD PRACTICES OF THIS COMPANY. Lastly Yusaf will threaten to not send you due money unless you 1. remove or change your review. It may be tempting but this practice is ILLEGAL according to the Federal Trade Commission. You will need patience to deal with these people(mostly Yusaf) ...Good Luck SEMPER FI, Carlos

I am writing to commend the exceptional service I received during a recent visit to your…read moredealership. We had the distinct pleasure of being assisted by Frandy during our test drive experience, and his professionalism and customer-centric approach truly made a lasting impression. From the moment we engaged with him, Frandy was remarkably accommodating and genuinely welcoming. He patiently guided us through every aspect of the vehicle we were considering, demonstrating an impressive depth of knowledge. He meticulously detailed the car's features. We particularly appreciated how he tailored his explanations to our specific needs and concerns. What truly set Frandy apart was his refreshing sales style - devoid of any high-pressure tactics. Instead, he adopted a consultative approach, prioritizing our satisfaction and helping us identify the vehicle that was the perfect match for our lifestyle and family requirements. It was clear that his primary goal was to ensure we made a well-informed decision. Randy is an asset to your organization.

I was ready to replace my 2003 Honda Pilot and planned to upgrade to a newer model. I already had a…read morepre-approval certificate and was prepared to make a purchase. When I asked the manager if there were any 2022-2025 Honda Pilots available for a test drive, he told me none were available. I then asked for a business card, and he claimed he had run out, even though I could clearly see a stack of cards on his desk. He asked me to leave my name and number and said he would call when a vehicle became available, but I never received a call. (500 Yonkers Ave location) The experience left me feeling dismissed and undervalued as a customer. I eventually went to New Jersey and purchased a 2024 Toyota Highlander instead, where the dealership treated me with professionalism, respect, and hospitality.

Summary / TLDR: I was anxious buying a used car not CPO but the experience was smooth. Would…read morerecommend Daniel Auto to friends & family. Started my car search two weeks ago with two constraints that made it very stressful. I was looking for an Acura MDX hybrid (very low inventory out there) and a tight timeline to get it done before the end of the year. Made a spreadsheet of every MDX hybrid I could find online and there were less than half a dozen within reasonable driving distance (200 miles) of NYC. Based on this info I started engaging with Daniel Auto since they were number one on the list based on price/value and color but they were up against an Acura dealership in RI that offered certified pre-owned and two other strong value options. I had never purchased a used car not certified pre-owned by the car manufacturer so had a little anxiety not going with Acura CPO. Communication online / via text was easy and I made an appointment for a test drive. A little surprised at the small office and packed lot when I showed up... I've always only been to higher end brand dealerships who spend a lot on the visual experience. The office (and bathroom) was clean and organized, and when I thought about it, I much prefer that they save money on unnecessary frills, especially if they're offering solid/good pricing. The test drive was fine; John was very pleasant and left me alone to inspect the car afterwards. The price was the price, no hidden fees and no nonsense that I've experienced from some dealerships to push you towards financing to show you a lower monthly while raising the price or adding fees. I settled with Daniel on a price; don't expect there to be much movement if any. Having done online research before, the pricing was solid/fair. They had financing available, but I decided to pay cash. A little bit anxious as I'd never done a cash purchase before but everything went smoothly: Put a small deposit down using a debit card, signed a bill of sale, went home and wired the rest of the money, came back in a few days with my wife to pick up the car. Yesterday, I took it to my long time Acura dealership I've used for many years on my previous non-hybrid MDX. Needed to correct a fuel pump safety recall and had them inspect everything, with special focus on suspension and transmission. Everything came back clean, including alignment and little things like cabin air filters. Feeling pretty good about both the hybrid MDX and purchasing it from Daniel Auto. Oh, and I got confused about wheel locks (this car didn't have any) earlier in the week and they (both Ron & Daniel) were just as fast responding on text and calling post sale as pre sale. I would shop with them again and recommend to friends & family.

Unfortunately, I'm not happy with my experience or purchase from this dealership…read more We were told the vehicle was up to date on maintenance, but after the purchase, we discovered issues and codes that raised serious concerns. When I brought these issues to Ron's attention, instead of addressing my concerns professionally, he became defensive and crabby. We were also pressured into finalizing a sale on a vehicle we originally did not want. I especially didn't appreciate Ron making jokes about me not knowing much about cars. Comments like that make me question whether customers who aren't knowledgeable about vehicles are being treated differently or taken advantage of. Communication and follow-through were also poor throughout the process. I was pressured to leave a review, only for that review to later be taken down, which made the situation even more frustrating. Overall, I left feeling pressured, unheard, and disappointed with both the purchase and the customer service. I expected better communication, transparency, and professionalism.

Smith Cairns returned my car from their service department damaged and denied responsibility…read more Their service representative lied to protect her staff who are incompetent of honesty. The owner of Smith Cairns although listened to my complaint of their Service Department did nothing to rectify the situation and had no problem with losing an account. This place used to be bustling with business and now is starving for the next unsuspecting innocent customer. They are terrible; there are plenty of complaints against everyone there. Therefore if you have to go to Smith Cairns Yonkers Service make sure you record your conversations, take pictures of your car before service and after service while on their premises; get a copy of the service order before leaving and then compare to the final service order. They make serious mistakes and take no responsibility for it.

I Just left the Dealership and yes my Salesman was Mr. Rafael. He was nothing but professional had…read morea since of humor and made the whole process as painless as possible. He answered all my questions and kept it real. Not only did I get the car I wanted I got the payments I wanted. I also had the pleasure of meeting Ms.Gina who by the way ROCKS!!!! and she was also very professional. She went through all my paper work with me answered all my questions and that was it. I own a new car and my pressure wasn't up when I left. I would definitely go back and I would definitely recommend a friend or family member. I'm glad I gave them a chance even after reading some of your reviews. They do have positive reviews on google. Ms. P

Beware! My husband and I gave a deposit on a car. When we went to pick it up, we were told the…read moreprice was not advertised correctly and they needed another $1,500 from us. We were assured by the finance manager Anthony that the car was looked over by a mechanic (he claimed was in the back of the store) and it was in excellent condition. He refused to let us take it to our mechanic 1/2 mile away. We were also told if there were any problems bring it back and they would take care of it. We have the car 4 months. It needs $1,600 of work. An oil pan, 2 wheel alignments, tires, front and rear end bearings. Anthony couldn't believe it either, he accused us of wrong doing. I asked him to reimburse us. We don't trust this him any longer and certainly wouldn't pay him another dime. He lied about everything he told us. He instead wants us to pay for the damage he sold us, for the lies we were told, but he'll give us a discount. So, he didn't honor the advertised price and broke the law, even after we gave a deposit. That is a violation of NYS law. Then promised what they didn't deliver which was a car in excellent condition that didn't need any work. Now he wants us to pay additional money to fix the car. And he accused my husband of doing something to the car we have only 4 months! The Car Fax had to have been changed. He clearly doesn't know how to run a business. They were Baron Auto Mall before they changed their name due to their reputation. See their Yelp reviews, they have a score of 2.2 and 40 reviews! Almost all echo what I am saying. Anthony is now retaliating against me because I am warning you that you should not purchase a car from Yonkers Auto Mall without your independent mechanic inspecting it, which Anthony refused to allow us to do. Don't trust a word this man says.

I found this dealership on the Chase app looking for a car. They had a BMW that was advertised for…read more$20,000. I walked in and was assisted by Ray G. I asked if they had the specific bmw for $20k. He said yes. I explained I was an inexperienced driver that needed a car suddenly and my mother would be co-signing the car for me even though she was not with me. He writes the dollar amount $26 k on the paperwork and asked me to sign. I asked him why the price was different and he said closing costs. He told me I would be paying $674 for 42 months (a little over 3 years). I agreed. They told me the cost of the payment would go up significantly if I used my name and I should just use my mother's name only. I said ok. Later he tells me their printer is down and he offered to drive with me to my mother's house (122 miles away) for her to physically sign the paperwork so he can release the keys to me. While at her home, she asked how much the car was and I said 20k and Ray said 26. I then said right, because of closing costs. She signs. We leave my mother's home and he drives the car to my address (another 84 miles) and park. He said he had to wait until his boss got him an uber to his home. I invited him upstairs and sat with him in the living room. He was there for about 20 minutes because he could not get in touch with his manager. At this time its after midnight. While in the car I asked about a low battery notification and he said it was fine. There were so many things wrong with this process that I and my mother were unaware of because we both had no experience buying cars from a dealership. Ray and the dealership agreed to hold my plates upon arrival so I wouldn't have to pick it up at my mother's home and it would take 30-45 days to process. I was also told the dealership would reach out to me. 29 days after purchasing the car Ray tells me he no longer works with the dealership. I had been contacting him about getting gap insurance for the car for almost 2 weeks prior. The following day my mother received a notification from Experian for a $45K loan Apparently Ray had my mother sign a blank agreement and added an extra $20k on the car. We tried to return the car and were told there is no window of return even though that was exactly 30 days from the purchase date. 16 days later (1 day outside of the 45 day expected processing time for the license plates) I was pulled over by the State Police on my way to work because my temporary license plate was in the window (incorrect placement). The Police told me the license plate I had (the one given to me at the dealership) was only meant for dealerships/commercial use and not personal. Ray had given me a paper to keep in the glove compartment in the event I was asked for registration. The Police told me it was an in-transit paper for transporting cars from one place to another. For these reasons they impounded the car and also gave me tickets. 2 days later I was told they would not assist because my mother told them she plans to sue. 6 months later I got my car checked and was told that battery notification I saw on the car when I first got it was serious and I should check if I'm covered with the dealership. They said I would not be covered. I've only had the car for 6 months and they resolved nothing. This was a horrible experience and none of the many individuals I spoke with (some of them Erik, Aron, Yvonne) offered no help. I was even told they would send a check for a few payments as a sorry and they never got back to me. They get your money and tell you anything to leave and you have to almost harass them for them to tell you they actually cannot assist. I've worked in customer service/sales for over a decade. I have never seen a case where an employee that gets fired is found to have screwed over customers to this extreme and they do nothing at all. Learn from my experience and do not patron this business. Let me add my mother has perfect credit which is why I thought it best to have her help me.

Made an appointment to see a car advertised at around 41K . They added $6000 to the advertised…read moreprice. bait and switch. Don't waste your time with this dealer.

We had a great experience this time around with this dealership. Mario our salesperson went out of…read morehis way to accomodate us. His service was fast, professional, efficient and very knowledgeable. Thankyou...Richie and Maria

Avoid Westchester Toyota at all costs!…read more We put down a $1,000 deposit on May 25 for a Grand Highlander Hybrid, with salesman Armando. Our signed agreement stated that if they couldn't provide the vehicle within 3 months, our deposit would be refunded. 3 months passed with no car, so we requested our refund on August 25. Since then, we've spent weeks chasing them for our money. We've called repeatedly, been put on hold, left messages, and asked to speak with finance, management, or anyone who could help. No one calls us back. As I write this, I've been on hold for 32 min while they supposedly "try to find a manager." My husband is driving over now because they can't ghost us in person. Meanwhile, we bought the same vehicle from another Toyota dealership in less than a week. So vehicle availability isn't the issue. The issue is that Westchester Toyota agreed in writing to return our deposit and has made getting our own money back unbelievably difficult. We've now filed a complaint with the BBB. I would not buy a vehicle here and would not recommend this dealership to anyone.

This 5-star review is for the service department only. My 2002 Maxima had an airbag recall that I…read moreshould have handled years ago. I finally brought it in to Central Nissan today, and they couldn't have been nicer or more efficient. The parts department had the right part in stock and the service department had the recall completed (and even washed the car, a great surprise!) in under two hours. Nice, very clean and modern dealership, very kind mechanics. Shout out to both Carlos and Jeury for making things easy and pleasant.

Tried to highball me. My transfer case needed re-sealing not replacing. They put air filter on the…read morequote like mine was dirty. I had just replaced my air filter 15 minutes before arriving there. Brake fluid isn't dirty . Just got a brake job recently. Stay away from this place because I am

Brandon was a great help to me with a catalytic converter issue I was having !read more

Good guys, friendly, courteous service. Knowable! Will spend time to Help you! Joe is a Great…read moreguy from my experience. Tons of stuff inside; They make all car keys too. Check them out; nice alternative to usual auto parts stores!