My car started pulling and shaking and making some sketchy noises right before I was about to pack…read moreup and leave for 4th of July weekend. I've never had to get my own car serviced and repaired before so I wanted to know that I was in good hands. I went on facebook and asked the harbor point group what people recommended for auto repair and the great reviews of scottys caught my eye. I called up scottys and they let me know they were booked for the next 2 days (it was the first) but they said to drop it off and that they would do their best to look at it beforehand. sure enough I got a call the next day with a breakdown of what needed to be done. They gave me an estimate which was HALF WHAT THE JEEP DEALER QUOTED US, plus it didnt include some of the nonsensical stuff they suggested to fix that scottys said did not need to be done. ultimately they were able to get everything done before we headed out for vacation. when I went to go pick it up, they had admitted there was a communication error and that it wasnt ready just yet and that it would be another hour or so. I mentioned that I had just took an uber and had a lot of other things to try to work on and to see if they could try to give me an accurate time estimate. the guy there (isaac i think) just handed me a set of keys and said heres a loaner ill call you! that alone made this a 6 star experience! talk about admitting to a mistake and making up for it with phenomenal service. anywho, i know where ill be getting my oil changed moving forward! thank you guys!

Is 0 stars possible?…read more I went to this place by accident after confusing it with universal auto body (who does a solid job by the way), to get my brakes inspected. After telling me they were going to waive the diagnosis fee, they took three hours to diagnose the problem and falsely told me I needed to get multiple different things replaced, costing over $2800. After telling them I was going to try and get a 2nd opinion, they charged me $180+ just for the diagnosis. I am now getting it fixed at another place for less than $1000. These guys are thieves!

I like this place. Have taken my car there a few times…read more Prices are reasonable and they get my car fixed correctly. Bob the owner might seem a little cold at first but he's honest and up front about the work he and his guys are doing. So far so good.

I have been taking cars here for 25 years: Jaguars, Range Rovers, BMWs, Porsches. Bob does…read moreexcellent work and is always responsive. True, as one below noted, he is not bubbly and effusive and coming from behind the counter to join you for coffee, but if you're taking your car anywhere for that... Bob's has always been honest about the issues with my cars and either fixed them (always reasonable in pricing) or advising I'll need an advanced specialist or that he sees no solution (I'm talking about you, Jaguar). But in nearly all cases, the car is fixed and ready to go.

Took my VW here for regular maintenance and replacement of my car horns. They did the job the…read moreright way instead of doing the fast and easy way, and the cost was reasonable. The owner and his mechanics are quite nice and pleasant to deal with, and care about the customers. Was amazing how many people I saw come in who were great by name. Definitely a good place to bring a car for work.

These guys were extremely professional and quick. I brought in my car due to what I thought was an…read morealignment issue. Turns out, that I just needed 4 new tires. Service was excellent. They quickly diagnosed the issue and called me. They didn't not charge me anything as they didn't need fix anything. I will be returning to see them in the future. Great experience.

These folks are just the best. Knowledgeable, friendly and caring. They really get to know their…read morecustomers, and one gets first-rate service for way less than at a dealer. The work is always done promptly and well. I wouldn't go anywhere else.

I stopped in here for a gatorade during a recent trip from NYC-Boston and was pleasantly surprised…read moreat how incredibly friendly and personable the cashier was. I was still in my euphoric NYC state and was probably grinning like an idiot. The cashier took the time to chat with me and the other patrons. Maybe this isn't a big deal, but after living in the elitist icebox of Boston for 4 years, friendliness counts for quite a bit with me, lolz!

I had a flat tire...same one as just three weeks ago!!…read more Called my Chevy dealer and they said they didn't have the tire (even though just three weeks before they gave me the tire) and thankfully my friends said to call BP Vernal's since they assured me he'd help. Sure enough, he towed my car in, ordered the tire and called me when it was ready. Now that's service!!

the most honest and trusting place I have brought my car. I have never been scammed. They have told…read moreme multiple times that things that I thought were wrong were totally fine and they have also helped me with tiny things like air in my tires for a low cost. Definitely worth bringing your car too!

My wife went in a couple of years ago for snow tires, and a general checkout of her car, as our…read moremechanic of many years retired. She had an extremely positive experience- Tony is always direct and honest with us. Always nice, and with a dry sense of humor. I've had several occasions, where thought I've felt or heard issues with the cars- and unlike so many other mechanics, Tony will politely explain the problem (or lack thereof!) and whether or not the vehicle even needs anything. We have both subsequently been to Shippan a number of times, for various amounts of work, including a clutch on my wife's Subaru, and Tony has been consistent with quality of workmanship. No job too big or too small. For me, the most emblematic occurrence of why I will continue to use Shippan's services, was one time, the tire prices weren't a mega value (on the specific tire I wanted), but even though they were not particularly overpriced, Tony still said something along the lines of "I probably can't get the best price on these." I gladly paid the minimal difference from some chain business, where I'd have been dealing with a new person, each time I called. Another huge good sign (at least for me) is beings told that I don't need to get (whatever service) done yet, despite it being lucrative for the business. Just simple integrity-and not treating customers like an annoyance. We look forward to continue having our cars serviced at Shippan! At least as much as one can look forward to servicing vehicles at all. To Tony, and the team at Shippan- Keep up the great work! I highly recommend giving them a try, if you need a new mechanic.

Been going for years and wouldn't go elsewhere. Honest, fair and not pushy. A true automatic you…read moredon't find nowadays. The best around.

Excellent service, prompt scheduling, no surprise pricing. I've had Luigi Devoto for my service…read morecontact for over a year. He's great. Explains services and options and is happy to answer any questions I have. Great BMW/Darien rep.

After nearly ten years with our last BMW from Darien, it was finally time for another--and just…read morelike last time, Sebastian Mortensen came through for us once again. Working with him was every bit as seamless and enjoyable as it was a decade ago. Sebastian is as knowledgeable about the product as ever, straightforward, and always delivers exactly what he promises, when he promises it. He took the time to answer all our questions (and there were plenty!) and made the entire process smooth from start to finish. Beyond being an exceptional sales advisor, he's simply a great human being--someone you can trust completely. If you're considering a BMW, do yourself a favor and ask for Sebastian. We've worked with him twice now, ten years apart, and both experiences have been outstanding. My immediate family have also purchased through him with him similar, wonderful experiences. Highly recommended!

This place is the best auto repair I've been to-- they did massive work on my ancient car --…read morereplacing the front axel and replacing the universal drive shaft, and more. At first, I brought my car just for brake replacement, but they did extra inspection and found other issues that were endangering my car. The mechanics, especially Chris are fantastic -- really knowledgeable and dedicated, careful with the car, and paid attention to the details. Not to mention, they work so fast and get the job done within a day or matter of 1-2 days! Also, the front office staff is communicative, and on top of it, getting back right away. After receiving my car back, it now actually runs better than when I first bought it nearly 2 decades ago! It is smoother, lighter, and the worrying sounds are gone. I would trust this precision center with my car and recommend them to any friends, family, or strangers.

We would give them 10 stars, if we could. We were traveling and had a brake caliper give out. My…read morehusband managed to get that repaired, but then discovered that the brake line was leaking(it had popped). They were able to get it in and repaired the next day. They were all very professional and pleasant to deal with. The final repair even came $100 under the initial estimate. We can't say enough good things about this shop.

Ralph and team mounted my new odd-sized tires and wheels on my car on relatively short notice…read more They were knowledgeable, pleasant and helpful. I will be back again. Thanks! Chris H

I'm sure the work they do is fine, but it's sad to me that the gentleman with the ponytail is…read morealways yelling at pedestrians. Your cars are frequently blocking the sidewalk so they have to cut through the parking lot and he yells at them. I drop my granddaughter off at preschool every now and then and he does it enough that I've seen it multiple times. It just seems unnecessary. He should worry more about his lungs that he is ruining with cigarettes.

Honest reasonable and reliable I've used other shops in town but to be honest never been happy…read morewith the other shops. It's worth waiting. They are busy because they're great

I don't trust this garage to give an honest price. They wanted almost $3000 to fix my car and would…read moreneed at least 4 days. It cost almost $200 just to get that quote (which would be credited to the job if I fixed it with them). I got it fixed for $1600 the same day I brought it in elsewhere and my car is perfect.