I would recommend Chris to anyone looking for reliable, professional and prompt HVAC service. He is…read morequick to respond and schedule a repair in a timely fashion. I trust his opinions and he explains everything thoroughly so that I know what he's doing or what product I'm getting when he has needed to install new AC units in our home. He recently had to troubleshoot a leaking AC unit for us and really went above and beyond coming up with a solution that would work and prevent future problems. We have been using his company for years and have always been impressed!

Wow...apparently they are so busy they are not taking any new clients. Move on and call a real…read moreprofessional. I guess they are just fielding call backs and complaints at this time.

Terrible customer service, expensive and my heater is still broken…read more I spent a lot to have my heater fixed by Interstate (serviceman divulged the company marks up the cost of parts by 300%) and it broke again within warranty. I took the day off of work for an appointment to have it fixed and they never showed. I called their office 3xs asking when the serviceman would show up and they repeatedly assured me he would but couldn't commit to a time. The day passed with no call and no technician. Now the warranty has expired - how convenient for Interstate. The owner called to apologize, but I'm still sitting in the cold with a broken heater. BEWARE!!

My boiler stopped working and I needed some professional help. I called Brian from Brian HVAC and…read moreMechanical and he was able to take a look at it for me. We determined the boiler needed to be replaced as it was very old and at the end of its useful life. Brian was a professional and very pleasant to work with. He is knowledge in his field and takes the time to explain things in an easy to understand way. I learned quite a bit about boilers during the time Brian worked at my house to replace my boiler. He showed up when he said he would. He is patient and made sure the boiler was installed properly. I am very happy with the work Brian and his team did and highly recommend them to anyone needing boiler servicing, replacement etc.

Our tankless water heater broke down, and Brian exhibited great patience and persistence in…read morerepairing it. This was a difficult job he solved well, and throughout the project, he kept us apprised of the issues, what needed to be resolved, and how to maintain the unit in the future (something the original installer and first repairer neglected to share with us). He is a good person and I highly recommend Brian should you need his services.

I found this company through word of mouth and I couldn't be happier!!! I called them at night for…read morean emergency issue (no heat) and they sent someone out the very next morning! They were able to diagnose the issue and have it fixed! I would highly recommend them to anyone looking for a reliable and trustworthy HVAC company

This is the third time we used this HVAC service company - and only initially because when I was…read moreaway for work my husband found them in the book during an emergency when the heat wasn't working (they 'sold' him a completely new thermostat system despite ours having been new not that many years before). We had issues subsequently not only with the 2 heating zones not working multiple times (causing them to finally replace one of the new thermostats which was clearly malfunctioning - but not until after the main boss man came and was incredibly rude and tried to weasel out of taking responsibility). Then later when our A/C went out we called for service on that (which was completed sufficiently - but belabored by multiple visits eventually found to be a sticking damper). However, this latest visit to fix our condensate pump after finding a flood on the floor near the furnace (due to them being the only ones to have worked on the system in recent years - and my wish to be loyal as they had in the end -despite the pain - gotten to the root of prior problems) led to the guy fixing the piping to the pump, but never turning the system back on to test. So when we turned it on that night we found our A/C (which had previously been working flawlessly) wasn't functioning. They came today to say/find that the furnace fan wasn't running, and only after pressing for more information said it would be at least 3 days (in 80+ deg heat - with our whole family arriving for a graduation celebration next day) for them to get a new furnace fan motor and motor control board. While relaying this to me the owner (boss man again) started screaming at me that I was a problem, disrespecting his man - which was not the case AT ALL; I was nice and was helping him turn things on/off to try to assist - and that I could take care of my problem. The 2 folks in the house with me witnessing this were appalled. NEVER AGAIN. STAY AWAY!!

had a very disappointing experience with 2 Cousins HVAC. The service was poor, and the repair they…read morecompleted was faulty shortly after the visit. When I tried to reach out for follow-up or a resolution, my calls and messages were ignored. Unfortunately, the lack of accountability and poor communication made the situation even worse. I also dealt with Marlie Bouzi, who provided unprofessional and unhelpful customer service throughout the process. I would not recommend this company -- save yourself the frustration and look for a more reliable HVAC service that stands behind their work and respects their customers' time and money

2cousins was fantastic! Highly recommend for any heating/AC needs. They came out within 24 hours of…read morecalling for an AC that was not working. They fixed the problem on the spot at a very reasonable price!

Phil, Hector, and the entire team at P&M have been fantastic. Within the first year of moving into…read morea new home, we had two somewhat emergency issues of our heat not turning off and our old central AC dying in the middle of an August heatwave. Both times Phil was extremely responsive via text and phone, and had the issues resolved within 24 hours. Most of all, I appreciate his willingness to explain all the financial implications of decisions and offer unbiased recommendations, including calling out when a more expensive option isn't worth it. We look forward to continue using P&M!

I've been using P&M mechanical for about 6 years now- I stumbled in Phil and the team after a…read morestring of bad experiences and serious ripoffs (almost ten thousand!) with two other companies. They have done a ton of work for me over the years including full replacement of our heating and AC systems for high efficiency ones, thermostat upgrades, water heaters, duct work... They have shown up at my house at 5AM in the morning to trouble shoot and replaced my old system on one of the coldest days of the year for me. The work is always quality and they always stand by it- if something isn't right they come back and fix it right away. What is the best about P&M to me is that they don't oversell you. I don't know anything about HVAC but Phil does not take advantage of that. He tells me what's practical and what he suggests, what will save me money now vs in the long run and let's me make my own decision. He consistently comes in cheaper than anyone else but more importantly I feel comfortable that I don't have to call around and get ten quotes when Phil tells me a price I know it's a fair one- this is rarely the case anymore. I once had an issue with a neighbor complaining about some construction happening at our house, Phil managed to smooth things over when it didn't even have anything to do with him. He's just that kind of guy- always going above and beyond. A good, honest, decent company with nice guys working in it. I send everyone I like to P&M. Everyone I don't like can use the other guys.

Excellent, efficient service. Arrived on time. Great communicator. Very pleased…read more Would hire again.

Quick responses and decent services with a reasonable price. And most importantly the owner is a…read morenice guy. Highly recommend!

The absolute worst contractor that I had to deal with during our gut renovation. I had Ian at Piton…read moreinstall 2 new units in our total gut renovation. 1 central Air for the 1/2nd Floor and 1 split system for the basement. During the initial phase of construction, they showed up to work in the nights (assuming after normal work hours). I did not mind this as the house was fully opened and it was a clear path for them to do their work without anyone in their way. They roughed in all the ductwork and we were moving along fine. When electrical and plumbing was finished we started Sheetrock. I contacted Piton to bring in the condensers for outside and continue the job. From this point is where the problem started. They brought the condensers and had them sitting the garage for weeks. They took weeks to get back in to resume the job. They finally came back after about 2 weeks and installed both units and finished running the pipes. It was now time to power up and test. We started with the Central Air condenser, they spent days trying to figure out how to get it running. Came to find out there was a broken part. They got the part swiftly and repaired the unit. After this and filling up the gas, the unit still would not work at all. They left that evening and did not come back for weeks. I called and texted Ian many times over this time frame as to not be annoying yet assertive. I eventually got exhausted of calling and told Ian I would have someone else come finish the job. He text me back that they would show up tomorrow. They never showed up that day, or any other day that week. I spoke to another contractor and got the main central Air unit running. $450 later we had cold air. After this, Ian did come back once more to install vent covers and measure the return vent size because it was not standard. They took a look at the unit in the attic as well as the split in basement. Unfortunately they couldn't do anything in the basement because they left the controller in the other work van. That night after they were in the attic, I heard water dripping, but I did not see anything. I decided to investigate in the attic because I know the blower is right above the room I was In. As soon as I got into the attic I noticed the drip pan was full of water and overflowing onto the Sheetrock and insulation and running along the beams. I went to the living room on the first floor and noticed the water had run down the beams and been dripping through the ceiling on the first floor. I quickly turned off the unit, but it still dripped. I had to go into the attic with a bucket and dish to scoop out the overflowing water out of the pan. I text him pictures as soon I Was done and his response was "don't use the unit". Too late Ian, the damage is already done. Of course I'm not going to use the unit. The next night they showed up and investigated. Ian realized there was a valve of some sort missing that diverted the water from the unit to a pipe that leads outside AND the cutoff switch that is placed on the drip pan was missing. They came back a few days later and installed those parts. During the time when they were working on the split system, I happened to be around and heard a loud "pop". I immediately knew something was wrong. My basement unit is still not functional. The contractor who came to fix the main unit told me what they did wrong was was pretty sure they blew the board on the split system. He told me he didn't want to touch it unless Piton completely disappears on me due to warranty issues. Ian keeps telling me he will come tomorrow, then the next day, and so on now he's just not responding to me at all. He has left without the mini spit working correctly and vents missing on the 1st/2nd floors for MONTHS now. This has caused a major inconvenience because I can't move my stuff from storage into my basement ($400/month) and I can't clean up the basement until they finish cutting for the return and running the remaining vent work. All I want is my system fixed. I have NOT been ignorant, belligerent and have given him the benefit of the doubt every single time. It's finally come to the point where I have to leave this negative review because he is non responsive. Even if he just told me, "I can't finish the job" at least I would know what to do and move on. Seriously disappointed in Ian and Piton Mechanical. They have caused us nothing but grief and wasted outlets time over and over again.

Just like Robert R: one of the worst businesses I've ever worked with in my life. In fact, I had to…read morewait over a year to write this because of how irate I was with Ian and Anthony. Reached out in May to get my PTAC unit fixed. Set appointment for June 2nd. He comes and says that it is a faulty condenser motor. I follow up for the next few two days to no avail. When I do hear back, he wouldn't honor Yelp deal because it was "new customers only" -- despite never having been a customer of his and finding him on Yelp (but this is the absolute least of the issues). I try calling them on the phone during business hours, no answer. End up getting the PTAC repaired. PTAC unit seems to be working fine. Unfortunately, stops working again come October. Had an appointment for October 20th at 1pm. On Oct 19th at 2pm, I received an email saying they had to reschedule my appointment and could come the following morning (so earlier than our 1pm appointment) or the 21st. I replied 1 hour later at 3pm saying I had already rearranged my schedule so I'd be available on a Wednesday at 1pm, but I'd try. I said 10:45am would be OK after rearranging my schedule again. No reply. The following morning at 10:55am they saying they "apologize we couldn't confirm the appointment today [for 10:45am]". Yeah, I clearly knew you were unable to confirm it since 10:45am had come and gone. I said I could do the 21st at 4pm -- once against rearranging my schedule to be home on the middle of a work day. I called Ian and confirmed that this would be OK. I told them 4pm would work as long as no noise or equipment. No word that this was not ok with Piton. What happens again? 4pm comes and goes. I get an email at 5:30pm saying "sorry for the inconvenience" and explaining how they give windowed time appointments. Note: I was NOT given a time window. I was confirmed for 4:00pm sharp. Also in the midst of all of this, Ian and Anthony would almost never answer the phone during business hours. I finally had to call from a different number just to get him to pick up. Funny how he would pick up immediately when he thought it was new business. After all the issues, excuses, and back and forth, I finally get my PTAC unit working. The next May, it starts acting up again though. Emailed on May 18th. No reply. Email on May 22nd. No reply. Finally hear back on May 25th (one full week later). He tells me he could do the 30th. I reply saying I could do 4pm that day. No reply. I email 4 days later again. No reply. I email 3 more times. No reply. Finally, 9 days after his last response, he says he hasn't forgotten about me, they're very busy, and if my service is urgent to contact other providers. Keep in mind, I'm trying to get a repair of HIS failed repair which is supposedly covered under a 1 year warranty. Hence why I'm still dealing with him. Finally set a new 8-9am appointment for June 11st. He never showed (shocker, I know). Set another appointment for June 13th, 9-11am. He actually showed up! Told me he would order the parts. June 17th I email asking if he got info on parts. New appointment set for June 21st. Did not show up. This is now the THIRD time he has completely not showed for an appointment. Three times I've taken off work just to get my AC fixed. I email on June 22nd asking why her doesn't honor his appointments. No reply. I email June 28th. No reply. I email June 30th. No reply. I email July 6th saying I've had it. If he did not email, text, or call me I would finally leave the incredibly well deserved negative review I should have left months ago. I remind him I've taken THREE personal days from work, his first repair lasted 3 months, his second lasted 1 month, and now I've spend 6 weeks trying to get my AC fixed again. Guess what? He manages to reply within 2 hours. Stunning. What does he have to say? He says "we are no longer interested in your project". He says my previous email was a threat. Because how dare I actually stand up for my self for months of repeated dismissal, lies, and terrible service. I end up finding another provider, who was recommended by my building. They came and looked at the unit. They told me the replacement motor Ian used was not compatible with the rest of the system (incorrect RPM / HP / amps) and that it never should have been installed. Again, shocker. This was actually a concern of mine, and I asked Ian if the mismatching motor specs would be an issue. He told me it would not be a problem. I have the voice recording to prove this. I messaged a few other customers of theirs on Yelp and they had a very similar experience to me. Happy to share any of the emails in their entirety with anyone who wants proof. Do not waste your time on these so called "professionals" who possess neither the technical skill to even properly repair PTAC units, nor the customer service required to run a business.