The technicians at Maximum Indoor Comfort were very professional and patient. The job took longer than expected but they did a very thorough job and we appreciated it. We will absolutely use Maximum Indoor Comfort again. read more

We've been a long time customer and our relationship started off well - technicians were prompt and, generally, pleasant (with one exception) but they never actually did much work and never solved our heating issue. We've asked them repeatedly to send someone to our home who can actually fix a problem. The technicians and the office didn't seem really all that interested in problem solving or hearing our concerns. They were more concerned with punching a service ticket, going through the motions, getting paid, and leaving asap. Now we're having issues - it was 10 degrees this morning and the issue was supposed to be addressed during their last visit in December. It was not fixed. Of course, we'd like system checked and serviced now as the tundra settles on NY. But they told us, 'Unfortunately we are no longer working at your home. The last few visits you have expressed disappointment with our job.. We feel is best you get another company. We wish you the best.' So take that as a one star effort and they get a one star review. If I were you I would, as they suggested to my wife, find a more reliable company to protect your family. read more

The only reason I give it four stars is because of the technician Gardner, who was professional, respectful, hones, had integrity! Explained everything regarding the central air conditioning unit, the problem and what it needed. The company MIC charged over $1200., showing an invoice with $884.35 for a contactor 30/40 amp. and $256.19 replaced dual run capacitor 35/5- 370 vac., total $1,241,76. I looked up the parts, don't even cost $50. this cost included tax and labor, too steep. read more

For AC and boiler repairs and maintenance, these folks have been reliable and readily available.

when we needed, Jeudy got his team to come asap & address what was needed to get our a/c up & running especially during a very hot day when the day was busy for them. read more

They had no idea what they were doing. They changed parts on my boiler and were at my home for 8 hours. After they left, my boiler turned off again that same night. When they returned, I told them that my daughter hit some wires in my hallway then the boiler shut off and they finally figured out it was a faulty wire from thermostat to boiler. They wanted to charge me an additional $800 to repair a simple wire after I paid $700 for work that was not needed. I have canceled my maintenance plan with them and will NEVER use this company again. GO ELSEWHERE for yoyr repairs! You've been warned. They woyld rather me contact them for resolution instead of leaving this feedback because they do not want anyone to know how bad their service is. read more

Luis and Sean the technicians that came to check my system were both very professional and knowledgeable. They performed a complete inspection of my system and quickly found the problem. Max Indoor Comfort is a company I would recommend to family and friends. Ron G read more

As always, Maximum did a great job rejuvenating and reconditioning my years-old HVAC system, along with a newer indoor split unit. Head staff and technicians kept me informed in advance about timing, exact work needed and what would be done, as well as pricing. 5 Stars for Maximum. read more

Maximum Indoor Comfort is my go to company for all of my heating and cooling needs in our four story two compressor, two zone townhouse. There are very responsive, available and they know their business. read more

I have a yearly maintenance contract with Maximum and before summer and winter they check my heating and cooling system to make sure everything is okay. It is easy to get an appointment with them and their technicians are great. Maximum sends messages on the day of appointment to advise the name of the technician to expect and the approximate time. The technician will also advise you when he is actually arriving. They are courteous, put on their shoe covers before entering the house and leave the work area very clean and tidy. I will highly recommend Maximum. They have been servicing my system for many years now. read more

Had some water on the floor near my AC unit. They told me they would send someone out and it would cost $165 just for them to come and see what the problem was. Nice technician showed up, and examined my two AC units and determined that there was a crack in my drip pan. He told me it would cost anywhere from $1-2k to replace, but since the air handler is so old I would need to replace the whole thing for $8k. Since we were replacing that it probably made sense to replace the condenser as well bringing the total to $10k...each. When I quickly googled cost to replace a drain pan, I found that the average cost would be anywhere from $250-575. When I asked if they can repair the drain pan, the answer was "no" because the company wouldn't want to have any warranty on it. Clearly this company and the technician are trying to upsell a brand new system over repairing the current one in there. read more

I have used Maximum Indoor Comfort for many years to perform annual maintenance on my central a/c, and have always been pleased with the skill and efficiency of their technicians. One of the things I like most about MIC is their honesty in assessing the general health of the system. Even though the system is 23 years old, they did not try to sell me a new one. This year Mario C. came and continued this tradition! It was a pleasure to have him here and would gladly welcome him again in the future. read more

They have have been servicing our heating and air conditioning system system for the past 4 years and the service has been great. They are responsive and their technicians are well trained and polite. They take the time to explain things to you to help me be most cost efficient. I will continue to use them for the future. read more

The service I receive from Maximum Indoor Comfort is always performed with the highest quality. I couldn't have chosen a better company to perform work on my air conditioning and heating systems. read more

Do not call this place. They charged me $165 for diagnostic the problem (AC was not blowing cold air) and found that I need a Dual Capacitor. They wanted $660 for it, I bought it on Amazon for $16 and took me 10 min to replace. WOW that is %4400 profit, that is disgusting and greed. I will contact the better business bureau and will make sure to email a photo them their quote and a photo of how much I paid for the capacitor. read more

Really great service! Abided by all safety protocols and did not rush the job.

routine conversion from winter to summer on two residential units. all went well. Serviceman did an extremely thorough inspection, emailed a full report to me immediately afterwards, with photos of the failed part. I have used them for years and appreciate the peace of mind from a HVAC that works as it should. Last year they installed a new gas water heater, and all went well too. read more

I have absolutely no complaints! Zero! These guys offer professional, courteous, efficient, patient service. I will DEFINITELY be calling them for all my future HVAC needs! read more

I am very pleased. I have been working with this company for 3 years. I highly recommend them. Mario was neat, professional and explained all of the services he performed on the heating unit . read more

Awesome company with knowledgeable, efficient and pleasant service professionals who came right away when we needed help with our heating system. They also did not try to get us to buy expensive stuff we did not need. We are really happy with Maximum! read more

Outrage prices to repair even the most simple repair jobs, would not recommend. They are a rip off. Stay away.

We have used these folks for years and never had a problem. Thorough, prompt, and professional.

If I could give zero stars I would. I never had an issue with my AC unit. I had a routine Maintenence few days later a flood in my basement from unit. They come to check it out n tell me my primary drain pan is cracked. A 175 piece and it's 3600 to replace coil and pan. Then The guy cracked my abs piping n water began to gush out from that. He refused to fix and called boss n left. Boss called and said whether he broke both parts or one part I still Have to pay he would only now charge 3500. He then refused to come back out to replace pipe his worker cracked and hung up on me. Then I call back n he states he doesn't want my business imagine that. Now I'm scrambling to get someone to fix the mess they made. I will never service again. If it's not broken don't fix it literally. read more

They deserve zero stars and give local business a bad name. This company is as unprofessional and incompetent as it gets. They came out twice, didn't test the system to make sure it was working, didn't fix it and then we called again. The last time the manager was actually FIGHTING and arguing about the problem, had a horrible attitude and was shouting over the phone. The manager doesn't know the meaning of customer service. Spend your money elsewhere- they don't deserve your business and we won't be returning. read more

This company has been taking care of my central and air conditioning system for a couple of years now. The service is top notch. i definitely recommend this company. read more

I've used MIC a few times over the years and this time was very disappointing. My boiler had a leak on 12/13 and it was fixed on 12/14 for a hefty price tag of $1624.15. With that amount of money spent and a "Gold Membership," I thought I wouldn't have any issues for at least a year. My boiler began to leak again today and when I called, I was told that the technicians are all booked tonight and no one could come until 8am. I thought this was a 24/7 operation. When I went back to read my "Gold Membership" it said that members get priority service in emergencies. Sounds like an emergency to me and I was absolutely not given priority. Very unfortunate and disappointing. Won't be using them again and definitely canceled membership. read more

Mario was professional, punctual, wore mask and booties the entire time and got our boiler inspection done quickly. The report was thorough and I appreciate the communication from this company. Have used them twice now for annual boiler inspection and will continue to use them. read more

I've had Maximum Indoor Comfort come twice to my home for emergencies, and both times they were able to resolve the issues. I highly recommend this company-- they're reliable, friendly, and honest. read more

I interview three companies about installing a Mitsubishi system in my kitchen. Maximum bid 20% lower than the competition, which was great, but also their quote was for a system that was 25% more powerful. Better still, they were able to install a week later and helped me line up an electrician to add the needed capacity. It was a great experience overall. Abdul kept me informed, arrived on time and managed the project seamlessly. Finally, compared to Robison--"the house that service built"--Maximum was genuinely interested in my business and my convenience. read more

Seriously, I thought I found an HVAC company that was honest and reliable, but after dealing with management, they are horrendous. Here's my experience with this company: The HVAC tech was actually very friendly and helpful. However, he messed up by putting tape that was not designed for high temperatures on my furnace. After a day or so, the glue from the tape began to burn onto the flue piping of the unit, and then (because it is a forced air system) was circulated around the house. They came back a few times to find out what the smell was, and when we figured out it was definitely the tape, the only solution the "service manager" offered was a cheap air freshener to mask the toxic smell. Afterwards, the company was very difficult to reach(answering service even during the day...) so I left one negative review on another website. Finally the company got in touch with me to possibly resolve the situation, but I quickly heard back from this same service manager who informed me that their "company policy" is to never work with customers who leave bad reviews(even though the review was left BEFORE they even offered any help...), and therefore they cannot "fix" the damage they caused to my furnace. Very professional right? So this will continue to be a string of negative reviews I'm posting about this incident, and they will probably hear from me via small claims if nothing is settled. read more

Despite the bad reviews I've seen, I have had two positive experiences. I used a groupon last year for furnace cleaning. They were thorough, professional, and responsive. I was so impressed that I called the to repair or replace central ac. They put in a new Trane in record time and their quotes were lower than previous bids. Would use them again read more

In 2014, a technician arrived and performed all the basic spring maintenance for a central A/C unit for the $49 coupon (paid in advance). He tried to sell a contactor relay switch, installed (parts & labor) for $405 + tax. I said I'd think about it and 30 seconds after he left (in this this age of Google) I see the part cost $15, sometimes less, I'd no idea whether the part truly needed replacement but I shopped the job around and find a local independent guy to do it for $80 (parts, labor, tax included). The swap out takes 20 minutes or so. The local guy shows me the old contactor relay and we both agree it looks almost new and the contacts for the wire connections were perfect. In 2015, another technician arrived and performed all the same basic spring maintenance for a central A/C unit for (what was now) a $69 coupon. He was here about 2 1/2 hours and did a write-up saying we had "zero PSI". He was correct but what he didn't say is he caused the problem. The write-up he left wanted $650 to "fix" the problem (i.e., the leak causing the refrigerant to drain). We'd never had any such problem before but who knows what might happen over the winter, right? So, learning not to trust their diagnoses (from my experience last year), I bring back the local guy (unaffiliated with MIC) who performed the leak test. He applies the pressurized nitrogen everywhere, liquid soap, the whole nine yards. What he finds is a fresh hole (not an old or rusted one) in the evaporator where MIC's guy screwed the panel back onto the attic portion of our central air unit. To be sure, my local guy said it was probably not intentional; the evaporator is very close behind the panel and if you screw the panel back on too tightly, that can happen. It's not even clear that Jamie knew what he had done as it's conventional to do the pressure test last (otherwise he would have found the pressure to be fine, pre-puncture). My local guy charged $280 (not $650) to find and fix it. And another $160 [4 lbs. of R-22@$40/lb.], not the $250 MIC would have charged. A $69 coupon is a great thing if it doesn't wind up costing $500 (to my local guy) or $900 (had I used MIC) to clean up MIC's mistakes. read more

I've used them twice. In 2014, a technician arrived and performed all the basic spring maintenance for a central A/C unit for the $49 coupon (paid in advance). I must believe, however, their business model is based on selling work, needed or not. In my case they tried to sell a contactor relay switch, installed (parts & labor) for $405 + tax. I said I'd think about it and 30 seconds after he left (in this this age of Google) I see the part cost $15, sometimes less, I'd no idea whether the part truly needed replacement but I shopped the job around and find a local independent guy to do it for $80 (parts, labor, tax included). The swap out takes 20 minutes or so. The local guy shows me the old contactor relay and we both agree it looks almost new and the contacts for the wire connections were perfect. In 2015 I use the same coupon though it had gone up to $69. On this occassion, a different technician was here about 2 1/2 hours and did a write-up saying we had "zero PSI". He was correct but what he didn't say is he caused the problem. The write-up he left wanted $650 to "fix" the problem (i.e., the leak causing the refrigerant to drain). We'd never had any such problem before but who knows what might happen over the winter, right? So, learning not to trust their diagnoses (from my experience in 2014), I bring back the local guy (unaffiliated with MIC) who performed the leak test. He applies the pressurized nitrogen everywhere, liquid soap, the whole nine yards. What he finds is a fresh hole (not an old or rusted one) in the evaporator where MIC's guy screwed the panel back onto the attic portion of our central air unit. To be sure, my local guy said it was probably not intentional; the evaporator is very close behind the panel and if you screw the panel back on too tightly, that can happen. It's not even clear that Jamie knew what he had done as it's conventional to do the pressure test last (otherwise he would have found the pressure to be fine, pre-puncture). My local guy charged $280 (not $650) to find and fix it. And another $160 [4 lbs. of R-22@$40/lb.], not the $250 MIC would have charged. A $69 coupon is a great thing if it doesn't wind up costing $500 (to my local guy) or $900 (had I used MIC) to clean up MIC's mistakes. read more

Provider was contacted to perform a service purchased through Angie list. Failure to respond by the provider to several messages left with answering service resulted in the escalation to an emergency visit a week after initial contacts were ignored. Upon scheduling and with the added benefit of an emergency charge, the provider failed to show up for the scheduled appointment citing a call policy that was not communicated by phone and is not posted on their website. This failure to show resulted in lost business time on our part (oh yes that's right...the paying customer) requiring us to take additional time off the following day. The following day services were rendered and that evening the unit was still not functioning properly. Again, after several calls we were told that while the work was under warrant to and per ....you guessed it...another policy that is not referenced anywhere for public consumption...they won't do the work on the weekend. So, after leaving a message asking for a prompt return call which has not happened, I find myself completely disenchanted as I am now supposed to take another day off from my job to accommodate a service provider who didn't do the job right in the first place. Completely inflexible in scheduling through the entire process! read more

I would strongly recommend that you go elsewhere for HVAC service or installation. This company installed a high end HVAC unit in September 2014. We had several service calls since then because heating did not work (twice), the humidifier leaked (faulty installation) which damaged our floors and now our AC unit is not working (the condenser is done after 1 summer of use!). The manager was a nightmare to deal with and said she would blacklist me if I posted a negative review on Angie's list. The worse company I have ever dealt with. read more

These guys are ridiculous. How can you cancel an appointment that was made because I didn't call you to confirm. Arrogant receptionist represents a company lacking in basic customer service. Why deal with them? There are so many better, more experienced and professional companies. read more