I wish I could give them no stars. Do not rent from them. The owner Dee is rude and petty. She has…read morea horrible attitude and even worse cars. The car I rented smelled like feet and was dirty. It had swisher wrappers in the glove compartment and was filthy. The check engine light came on and Dee did nothing about it. The front bumper had cheap clear tape on it to hold it in place. The Nissan Versa is the car I rented and it seemed as if the transmission was going out. Horrible businesswoman and people do not rent from them. They also never gave proof of insurance.

Trash!! Especially the owner dee pinnick the first car which was a red Pontiac g6/ the whole car…read morewas a disgusting mess!! Seats were so stained dash was clump of debree, turn on the heat and you smell exhaust! So then dee pinnick placed me in a blue versa sedan, on my way to my shift it broke down and i lost mad money! So them she put me in a dirty versa hatchback, car smelled like sweat, and not once did she ever give me a clean car at all! So finally she got the versa fixed after 2 weeks still sputters at take off and now the biggest issue is, that she wanted me to pay for tolls that i didn't do! She gave me a list of 6 tolls 2 of which weren't mine, i asked for a itemized invoices and she flipped her switch ended up give her car back.. No worried hope you like the trash in the car..

Easy to book and Neil made sure we made our flight from O'Hare and texted with the exact door to…read morelook for him for return flight . Will book again in the future.

NM Private Car Service is THE ONLY service I use! The rates are always fair and I get detailed…read moreupdates before my pick ups. The cars are clean and comfortable. The drivers are all so friendly and careful. When I use NM Private Car Service I never have to worry about being picked up on time or having a comfortable car to drive me. Neil makes sure to always be contact with me so I know who my driver is and how I can contact my driver. There's no mystery with the car or concerns of safety. I've used NM Private Car Service for rides to and from O'Hare and to and from the burbs to downtown Chicago. Using this service is well worth every cent and it's so reasonable! Never will I use a different car service!

the only complaint is the $200 deposit, charged to your bank and then not released/returned for 5…read morebusiness days. It wasn't mentioned until I actually went to pick up the car at 1am 600 miles away. I understand the policy, however, they are quick to charge it, but slow to refund it. I guess we'll see what happens in 5 days. The car was actually great, and the reservation process was easy

do not think because you have a confirmation online, that they have a car for you!!…read more They told me " I'd have to wait several hours." I take an Uber to their other location 9 miles away rent one for three times the cost of my reservation.

On October 27th, 2023, an employee of this store ran into my parked Corvette with an Enterprise…read morecompany vehicle. Its been over a year now and I still haven't been compensated by the Enterprise Damage Claims unit for the damage or missing out on a year of use waiting for their appraisers to come by who never showed up. Nobody at Enterprise reached out to me at any point of this process. It's always been me making contact and them just kicking the can down the line. Keep telling me they need another week when they've had over forty weeks already. Now they're on the "Checks in the mail" run around acting like it still takes 4-6 weeks for mail to be delivered, when its more like 3 days for regular mail and an insurance check should have been overnighted or at least certified priority mail. Supposedly checks have been mailed USPS three times and FedEx overnight once and they expect me to believe all those got lost when I don't have any issues with other mail being lost. No tracking information was provided for any of them, probably because they haven't actually mailed one. Just wasting more time. They didn't need anything else the first four times the check was supposedly sent, now before sending it a 5th time they suddenly needed a copy of my title for some reason. I was assured multiple times that the check would be here on Thursday, if not Friday at the latest. Its now Monday and I still haven't seen it. Over a year since your company damaged my vehicle and nothing has been done about it except many hours wasted and a season down the drain that I'll never get back. How long could I get away with doing nothing if I smashed up one of your crappy fleet vehicles? I bet your car was fixed right away.

Kylie and the team were super nice from the beginning of getting my rental. Didn't have any issues…read moreor problems. I was able to pick up and drop off without any issues. I'm super glad I was able to do business with this location. Definitely recommend! great job :)

The best place in the business!!! Hooper's Basketball Club use the vans every year... Customer…read moreService is the best around...

From the owner: Rent 12 to 15 Seat Passenger Vans Van Rental…read moreAuto Rental Big Events, Weddings and Moving Kids Into College Family Owned Company with Personalized Customer Service Over 30 Years Experience Services: Van Rental (12 & 15 Passenger) Auto Rental (Compact, Mid-Size, Full-Size, Mini Van) Brands: Ford Chevy Dodge Nissan Location Facts: Just West of the Louis-Joliet Mall Between 55 and Lily Cash Plaza

I give this place a solid four stars. The service is just okay, everyone is cordial, but do not…read moreexpect them to go above and beyond for you here. Or so I thought - keep reading. I rented a 15 passenger and there was trash left in the back. I get that it's a ginormous vehicle, but on top of the food wrappers there were boogers and/or food smeared in the windows. Um, yuck. After I signed my life away, stating that I won't go pick up people from Mexico or Canada, someone delivered to me a still dripping wet school bus. I said to myself, self, how nice of them to wash up the school bus for me. This thought process quickly dissipated as I drove off and realized the side mirrors were wet, but still dirty :| I squinted through the mirrors the whole ride home. Once I arrived, my kids and I spent 20 minutes of our time cleaning boogers, picking up trash and cleaning side mirrors. What great fun we had spending $120/day and having to clean up nastiness before we could utilize the rental. Listen closely, despite the drama above, there's a few reasons why this is a four star review vs two. The school bus drove well and we experienced zero issues, mechanically. The second day, someone from enterprise gave me a courtesy call to confirm things were going well with the rental. Once I politely complained about the cleanliness, or lack thereof, I was given an apology and a discount on the rental. Although my initial experience warranted two stars, the willingness of the service rep to care about my concerns is why I'll rent here again.

Very disappointed with customer service. Rented a car for 6 days and in day 3 of the rental the…read morecheck engine light came on. Called the office but they were closing within the 1/2 hour. Did not offer helpful suggestions to remedy the situation. Instead told me to "start calling other locations that are open" How am I supposed to know what locations are still open? I am not from here, I don't know where their other locations are. I got a phone call on day one that I had the car asking about the service, wish they would have waited a day to really hear my opinion. The situation is additionally frustrating as their office is closed tomorrow and we don't know what is potentially going to happen to this car with the check engine light on. Here's hoping we don't end up stranded in this car while attending my nieces baptism tomorrow.

The staff is very friendly and helpful, they upgraded me to a full size SUV for free as a compact…read moresuv was unavailable. The deposit they require is much less than their competitors and they had no problem letting me keep the car longer than I expected to need it. I'll definitely be going back here the next time I need a rental!

Service was good, however when I picked up rental there was only 275 miles of gas DTE. When I…read morefilled it up it said that there was 480 miles DTE. I rented two cars in consecutive weeks and had the same experience in both instances, i.e. putting more gas in that what was left for me. Either the renters before me were beating the crap out of the cars or else I was getting short tanks of gas and I don't think driving habits could account for 200 miles worth of gas difference. I mentioned it to them, but got no reaction.

Recently used them for travel out of O'Hare Airport. Both ways. There were 2 different drivers and…read moreboth were on time and competent drivers. They were each in their own personal vehicles, which were clean and recent vintage. Our flight home was delayed several times, and they were monitoring the flight and said we didn't need to even notify them(but we did). One driver had his mask on, but we had to ask the second one to put his on. Dont you just love pandemic times....

Booked a car for early in the morning worried that I wouldn't be able to get an Uber at the time. I…read morereceived a confirmation email and figured that was that. Waited outside, no call, no show, couldn't get another ride in time. Missed my flight to California, it's okay just $500 for another last minute flight. Don't worry though, they emailed me again 7 hours after my pick up time to tell me that I didn't give them enough notice.