The best place in the business!!! Hooper's Basketball Club use the vans every year... Customer…read moreService is the best around...

From the owner: Rent 12 to 15 Seat Passenger Vans Van Rental…read moreAuto Rental Big Events, Weddings and Moving Kids Into College Family Owned Company with Personalized Customer Service Over 30 Years Experience Services: Van Rental (12 & 15 Passenger) Auto Rental (Compact, Mid-Size, Full-Size, Mini Van) Brands: Ford Chevy Dodge Nissan Location Facts: Just West of the Louis-Joliet Mall Between 55 and Lily Cash Plaza

I had only rented a car for a few days, but the staff were nice and the communication was good.read more

We rented a car 3/27-4/5, we chose this location because it had "24 hr drop off". Upon picking up…read morethe rental car on 3/27 I was told Enterprise changed their policy and are no longer accepting after hours drop offs, and if I don't have the car back by 12pm 4/5 we will get charged for two extra days (because they are closed). We set up the rental way back in February would have been nice to know would have picked a different location. Anyway, we didn't have a choice but to take the vehicle since we were leaving that day to Florida. We just decided to rearrange our return time, which apparently Mother Nature had other plans because Kentucky and Tennessee were having tornadoes and flooding. Rather than put our lives in danger we decided to stay the night in Alabama away from the storm which pushed our return time on 4/5. When I informed the location we would be returning the car after 12pm he basically told me too bad so sad we are still getting charged for two extra nights. After SEVERAL calls to customer service explaining the situation, have been told would be escalated to Regional Mgr and here we are two weeks later still waiting for $176 refund.

Horrible!! Absolutely horrible!!! We pre-paid on a Avis rental car in Tennessee to go to Illinois…read morefor family Christmas and return to Tennessee with a different Avis rental car from Illinois. We just moved, so we had temporary driver's licenses. No problem in Tennessee, but this location in Illinois refused us a car because we had a temporary driver's license. Avis website states they accept a temporary driver's license, but apparently this is a franchise store with their own rules. We had to borrow a family member's car to get home to Tennessee. Called Avis which has the worst customer service. We were transferred three times before someone could assist us with a refund. Never, ever rent a car from AVIS!

This has been my second time renting from this location. They have my business from now on. Jose…read moreis wonderful at his job. He bends over backwards to insure that I get the cars I need for my trips. I explained how important it was for a certain type of car and that another one simply would not do and Jose gets me that car. Prices fair, service with a smile, car I asked for and no delays - the only place to rent your car!

On October 27th, 2023, an employee of this store ran into my parked Corvette with an Enterprise…read morecompany vehicle. Its been over a year now and I still haven't been compensated by the Enterprise Damage Claims unit for the damage or missing out on a year of use waiting for their appraisers to come by who never showed up. Nobody at Enterprise reached out to me at any point of this process. It's always been me making contact and them just kicking the can down the line. Keep telling me they need another week when they've had over forty weeks already. Now they're on the "Checks in the mail" run around acting like it still takes 4-6 weeks for mail to be delivered, when its more like 3 days for regular mail and an insurance check should have been overnighted or at least certified priority mail. Supposedly checks have been mailed USPS three times and FedEx overnight once and they expect me to believe all those got lost when I don't have any issues with other mail being lost. No tracking information was provided for any of them, probably because they haven't actually mailed one. Just wasting more time. They didn't need anything else the first four times the check was supposedly sent, now before sending it a 5th time they suddenly needed a copy of my title for some reason. I was assured multiple times that the check would be here on Thursday, if not Friday at the latest. Its now Monday and I still haven't seen it. Over a year since your company damaged my vehicle and nothing has been done about it except many hours wasted and a season down the drain that I'll never get back. How long could I get away with doing nothing if I smashed up one of your crappy fleet vehicles? I bet your car was fixed right away.

Kylie and the team were super nice from the beginning of getting my rental. Didn't have any issues…read moreor problems. I was able to pick up and drop off without any issues. I'm super glad I was able to do business with this location. Definitely recommend! great job :)

I had been hit in an accident and through their insurance I needed a rental while repairs were…read morebeing handled Over 4 months later and issues with their insurance -- EVERYONE at this location went above and beyond helping through each dilemma. From ending a rental with insurance only to renew another one that same day. Assistance with tire repair and willing to pick me up or drop me off where needed Thank You to their entire staff!!!

While we were initially given a vehicle that smelled of cigarette smoke, Assistant Branch Rental…read moreManager Liam Nichols quickly attended to the matter and gave us a free upgrade. The staff were attentive and friendly. Grade A customer service!

the only complaint is the $200 deposit, charged to your bank and then not released/returned for 5…read morebusiness days. It wasn't mentioned until I actually went to pick up the car at 1am 600 miles away. I understand the policy, however, they are quick to charge it, but slow to refund it. I guess we'll see what happens in 5 days. The car was actually great, and the reservation process was easy

Will never go there again!…read more Sick of getting jacked around by this place. When I make a reservation (a week in advance), I expect the car to ready when I arrive. Got there at 9:20 am - finally got out of there at 10:30 am. Something about the car being on a hold. Had to call the corporate office to get the hold lifted which took another 30 mins. 1 person working the counter - each person taking 20 - 30 mins to process. Why has management not staffed this location appropriately? This delay also made me miss my first appointment for the day. All in all, this is the second time I have been to this place, and both experiences have been a disaster. Why is the rental car business so covaluted Goodbye Hertz - NEVER again!

Company told me I had to buy their coverage package for a rental that was covered under insurance…read moredue to an accident, and then charged me for it after I already gave proof that it was under my insurance. They lied saying they didn't have declaration of coverage after my insurance Agent had already talked to them/ sent the paperwork over. This the second time they pulled Money out of my account for the rental. If I do not get refunded, I will be going to my bank, filling a claim/disputing the charge as well as filling a police report. These people are scammers! ADD ON TRIED TO GO TALK TO THEM BUT THEY SIMPLY REFUSED TO GIVE MY MONEY BACK SO NOT UNDER ANY CIRCUMSTANCES USE THEM!!!

Charged me 400 cleaning fee after I had it detailed prior to drop off. Kept deposit also of 200…read more Wouldn't explain the charges. Front desk man changed rate at pick up to nearly 400$ more than originally agreed upon.