Useless. I'm the only person waiting for a car, I have a reservation, AND a confirmation number,…read moreand it STILL take 45 min to get a car??! The level of incompetence displayed by the guy behind the counter is unmatched by anything I have ever witnessed. With all of the information provided, with my credit card in hand, why in the name of all that is decent, does the clown need my birthdate? You know, I understand being 4th or 5th in line and having to wait that long? But being the only guy in the shop? Inexcusable. Worse of all, no explanation or apology offered! Avoid, avoid, avoid.

My neighbors took their car there. They took weeks instead…read moreof the original days they quoted. When they got the car back, the first time driving it, it blew up in flames on the interstate. They survived, thank God. Milex hooked up the fuel line wrong, gas leaked and car caught fire and exploded. It wasn't even the fuel line that was the original problem. Seriously, don't trust this place.

Went to get a camera installed for an intoxalock system on my 2024 Mazda and they broke my door…read morehandle, now I have to get in through the passenger side...they swear it was like that... it wasn't

We first encountered this company years back to pick up someone from the airport for us and bring…read morethem back to our home. Next we hired them to take our family to the airport and pick us up from our vacation. We were treated well, their service is reliable, professional, yet friendly. We are looking forward to hiring them for our next vacation.

Excellent car service. Booking was easy. Car was immaculate. We booked for drop off and pickup at…read moreO'Hare and car was on time, super easy pick up. Communication was excellent. Would definitely use this service again and again.

I was truly disappointed I'm this place, mostly the uncaring kids that work there. Six days after…read moremy car was towed there (including the weekend, to be fair) I stopped in to take a picture of the codes necessary for the correct part. Kraig was good to tell me them over the phone the day before, but it sounded like he said it was a PCM, when in fact, it was a BCM. Wish he would've been more clear, but not a big deal. When we were walking out there, we noticed the right rear tire was flat, even though my car was towed there & was a-ok at that point. Kraig stated it must be a slow leak; wasn't like that a couple of days ago. This was a Tuesday, yet they're closed on weekends (??). In checking out the tire, he then said it was getting low in 3 hrs. Be that as it may, When I picked up the car after it was done, immediately I saw big white scratches on my rear bumper that was not there before. Went in to inform Kraig & while we were looking at it, I then noticed a smaller mark on the front bumper, which was completely repainted just a few months beforehand & was also fine when it was towed there! He tried to downplay it & said he'd get ahold of the owner. In the meantime, I received photos from the tow truck company proving it was fine upon arrival there, yet Kraig said the owner was only willing to pay for the back bumper! Thankfully I disputed the charges with the AMEX (HIGHLY RECOMMENDED), so then he caved in & paid for both bumpers. I later found out they will actually use a quad runner ATV to push in and out cars if necessary!! The tire was suspicious since it happened well into their possession, but I let it go since I wanted nothing else than to move on & put this behind us. If all this wasn't enough, they didn't even have the courtesy to use a paper floor mat, so my car was rather filthy especially on the driver side. Unless you want your car treated like this folks, there are places very close by (Ewerts Automotive, Art's automotive) that treat their customer's cars with more respect & are much more reasonable. Low integrity automotive charges approx $185/hr, which is comparable to dealers!!

My 2023 Pathfinder was in for an oil change about a month ago. Last night, while attempting to…read moredrive my daughter to Mayo during an emergency, the engine and oil lights came on. Integrity asked us to bring it in immediately. Upon inspection, the car had blown a gasket. Integrity is fixing this for us for free today. After all that we've been through this week with my daughter being in a car accident and the secondary emergency for a pre-existing condition, I cannot emphasize what a blessing this is. Thank you for taking care of us when we most needed it. There is no better place to take your vehicle.

Do not walk ! Run from this place as fast as you can. Save your hard earned money. This company…read moredoes not honor their warranties and The new owner Lynn will lie to you about everything and do whatever she can to get out of standing behind the shoddy warranty they sell you. I give this one star because it would not let me give a no star rating.

Always a good experience at Pacesetter. Got me in sooner than i thought, did a great job Detailing…read moremy Jeep Cherokee!! Long time customer, ill be back.