We rented at Kapalua Bay Villas in September2022 through Quam Properites and they were a pleasure…read moreto rent through. Very professional system from paperwork to checking in. Condo had plenty of supplies for our stay. Nicole was wonderful in answering questions and recommending new restaurants we had not tried yet. So much better then renting from ABnB or HomeAway-Expedia Group. More personalized service and flexibility for your money. I definitely recommend using Quam properties for any Maui rentals!

My husband and I just rented a unit in Kapalua (Bay Villa 34B4) and could not have been happier…read morewith our experience with Quam Properties! They were wonderful with all communication and prompt attention to anything we needed. The unit was absolutely beautiful and pristine! They clearly paid a lot of attention to every detail and made sure that we had all that we needed. The pricing was extremely reasonable. We would not hesitate to rent from them again and we highly recommend you rent from them as well! You will be so happy you did. Thank you for everything, Quam Properties!! We would not have had the same amazing vacation that we did without your help!

We spent 2 weeks in a condo at The Ridge in Kapalua and LOVED IT! The views and amenities were top…read morenotch and worth every penny. We had a 2 story, 2 bedroom, 3 bath unit that worked perfectly for our family of 5. All 3 kids (ages 23, 20 and 18) shared the second bedroom (queen + bunks) and didn't mind at all. The 3rd bathroom really helped. This is our new favorite place in Maui, we highly recommend Kapalua and The Ridge. It's incredibly beautiful, quiet and clean. We loved that we could walk to everything: golf, beach, restaurants, grocery, tennis. We went to Lahaina and on a few excursions but honestly, the best part of the vacation was being in Kapalua and having a great condo to enjoy it. We found Ridge Realty to be super friendly and responsive. No hesitation giving them the highest rating as well. All around, an excellent experience!

While we loved the unit we stayed in, Terry was a royal pain to deal with…read more I asked her questions about canceling my reservation on Airbnb and booking directly with Ridge Realty and she gave me inaccurate information. When I asked her a few days ahead of time for an early check-in, she said she would call me back and never did. I had to chase after her to get an answer. She admitted to not calling me back and gave me the excuse of "it's been hell today". Not exactly what you want to hear when you're booking a vacation in paradise. Then, a couple of days after check in, we called and asked for some extra blankets around 10am. She said she would get someone to come out and bring some. We called again around 3pm and she acted like it was a brand new request and acted as if we were being silly to ask for additional blankets. The unit only had one extra blanket. The pamphlet that's left in the unit says to call them if you need anything at all and they will be happy to provide you with it. That's not the response we got at all when we simply asked for more blankets. If Terry had not been apart of the equation, I would give a better review. Unfortunately, she seems to be the face of the company. I would recommend booking with another company who is much easier to communicate with.

This Amazing place was so Clean and beautiful. We spent 8 days & 7 nights with Ac, clean towels,…read moreClean bed sheets, the shower heads in the bathroom felt great and over-all everything felt like Home away from home. They have all the appliances and a full laundry set up, 2 pools and out doors BBQ griils with staff making sure the gas tank are full and clean. My family of six had a blast and slept so comfortably with only walking minutes away from Lahaina stores & restaurants! Beautiful location and short distance of whale watching tours and snorkeling... We had activities set up near our location 10 minutes radius. Great place to stay with the family! We will Continue doing business with this home experience business! Thank you guy's for the beautiful hospitality!

DO NOT PLAN TO STAY HERE!!! This business is corrupt and has extremely poor communication…read more I would not recommend Coconut Condos as a place of business. They are thieves and have completely poor communication. All they care about are their pockets. In the midst of a HUGE Covid outbreak in Hawaii we had to cancel our wedding. I had tried for several days to get a hold of someone to speak to at Coconut Condos, but it has been extremely difficult. They only have an automated phone system and the responses given to me via email seemed to be automated as well. I had a wedding planned for October 2021, but given the current circumstances our wedding has been canceled. We have reached out to numerous businesses who were MORE than willing to work with us to refund us our money given the current circumstances. The governor advised tourists to stay away from the islands. When I asked for a refund they told me they couldn't provide me with one given that they have a Covid policy (which was not emailed to me or listed in the agreement). Of the total $1,120 I put down on the condo they are only willing to refund me $48. For something that is completely out of the our control. DO NOT PLAN TO STAY HERE!!! This business is corrupt and has extremely poor communication!

We stayed at a vacation rental run by Kokua Realty and it was absolutely awful. The only good thing…read moreabout this place was the location of the property. But everything else was terrible. 1. They changed our check in time without informing us in advance. The original booking stated that check-in was at 3 pm. Sometime between when we booked and paid for this reservation, Kokua Realty deactivated the listing and started a new one. The new listing had a later check in time. When we arrived to Maui, we tried contacting Kokua Realty and no one responded until night time. We ended up wasting time and frozen groceries. 2. Giant cockroaches in the laundry room. 3. The microwave didn't work and half the outlets in the house didn't work. No one came to fix this issue until our second night. Then, by the next morning, the microwave was broken again. 4. The refrigerator and freezer were cycling on and off and we didn't realize this until it was too late. We ended up with more spoiled food and a few people with food poisoning. 5. Poor communication. You can see in the photos I attached that Kokua Realty NEVER responded to any of our inquiries or issues. l even called every number on the listing several times and left voicemails with no returned calls. 6. We were unable to refer to our original reservation because they "deactivated" the reservation. So we had a hard time checking to see what amenities were in the house including iron/ironing board, towels, etc. When we tried to ask them, no one responded. I brought all these issues up to their attention during and after our stay with no response. I requested a partial refund through AirBnB, still no response from Kokua Realty. Overall, DO NOT RENT A VACATION RENTAL FROM KOKUA REALTY. You will end up wasting your money and ruining your vacation.

Thad Marckesano with Kokua Realty has been exceptional! I had moved to Maui twice in the last 2…read moreyears and Thad was there for me both times! He was always quick to help me, gave me options and found affordable places for me to live! He is professional, kind, and goes out of his way to make sure I was always taken care of with any of my needs!! He is the best!!! Thank you, Thad!

Maui wailea unit 1704.Gross!! You're not getting what you pay for. Very, very bad service from the…read morefront desk and a very run down condo. Look elsewhere for something to rent!

I have never had such a terrible customer service experience. We were greeted rudely at the front…read moredesk by Rosie immediately when we realized the condos were not as advertised and were not on the beach. We were disappointed with the service and were told that we were simple grumpy from our "long flight". After a long battle with the front desk, they finally refunded our room and we fled Wailea in hopes of finding a better hotel in northern maui. Good riddance. Will never go back.

Excellent service from this group! I rented one of their condos in Kihei from October 19 - November…read more2, 2021. It was a wonderful experience and great value. I booked thru Airbnb and forgot to leave a review so I'm doing it here.

Wow! Great team to work with. They were able to help us out with a last minute rental after our…read moreoriginal condo had issues that abruptly ended our stay after our first night on island. We stayed at Hale Kamole Unit 243. It is beautiful and had a terrific view of the ocean from the lanai. A great location! The unit was clean and had everything we needed for a two-week stay. Wendi and her team rescued our vacation and we had a really great time! We were so appreciative and impressed with their stellar service and aloha. Check them out!!!

Tracy went above and beyond, embodying the true aloha spirit throughout our time in Maui. We first…read morestayed in a hotel across the island that had a power outage due to bad weather. Tracy was incredibly helpful - regularly sending us local updates and sharing helpful tips on how to seek reimbursement from the disruption. Knowing what we've been through, she even promptly letting us know when an early check in became available. She turned our bad start into a wonderful experience. The condo itself is beautiful, spotless, and thoughtfully equipped with everything we could possibly need. The location is perfect. kihei usually has better weather than other parts of the island and it is basically the mid point of the major tourist spots. Right across her condo is a beach park and she even provided a full set of beach supplies, which made our stay effortless and relaxing. We felt genuinely welcomed and cared for and would absolutely stay here again. Highly recommend!

What a pleasant surprise! I booked our 3 night stay at Tracy's tropical treasure #1 after scouring…read morethe internet at 2 am prior to our 9 am departure. We planned to stay with our friend, as we do sometimes when we visit Maui, but discovered the house would be full and that would mean sharing one bathroom with 7 people Yes Airbnb!!! I almost booked another place or two, but held out for some reason. I found this spot and wasted no time. The pictures showed how immaculate and well cared for this studio is, but doesn't show you how many amenities there are!! Entering the unit with keyless entry was a breeze. Everything is labeled (who wants to waste their vacation figuring out how the appliances work??) and we found everything we needed in the kitchen, a very clean bathroom with plenty of towels/beach towels and this unit has a vanity! I am one of those women who dread the typical poor hotel lighting and leaning over a huge sink to get close enough. My overnight stays in Maui range from a basic, old- yet charming attached guest quarters in kula to a beach view at Hotel Wailea. While the latter was a ritzy experience, I would rather stay here!! Just. yay. We will be back Tracy!

We had to last-minute book a place a month before we headed to Maui because our original AirBnB…read morecanceled. This was the the only option in our area, so we had to select one of their condos. Check-in was fine, but we had to go to their main office specifically between 3-4 or a different location if we checked in after that. We signed our papers and then headed to Kihei Akahi. The two stars are for the location - very close to food and the beach as well as a good jumping off point for starting the road to Hana. Our door has a key code lock so that was a nice touch. However, there was no hot water (or even water hotter than lukewarm) and when we called the building manager, they suggested we use a pool house outside of the building if we wanted hot water to shower because their water heater was broken. Also, you have to empty the water pan under the AC unit frequently or else be charged $100 if it leaks onto lower units. We checked in right before leaving for a luau and luckily we went to see the water level - it was already overflowing and we had just gotten there! We had to bail it out with bowls from the kitchen before emptying it out into the kitchen sink. Additionally, after coming back our first night from a luau, we were horrified to see tons of tiny ants and cockroaches running around the kitchen and on the walls once we turned the light on. We realized they were coming from the sink and after we killed as many as we could or knocked them down the drain, we put a bowl over it to try and keep them out. Didn't really work, as we found some on the walls of the living room area and bathroom. If we were planning on cooking our own meals, we would've had to buy disinfectant or something first because after seeing all those bugs I would've felt disgusting using the kitchen and I avoided it as much as possible. You can only call this company between 8am and 4pm, so I couldn't call that night. We left for Road to Hana at about 6:30am and didn't get back until 6:30pm, and I never had service on that trip so I could call and let them know. When I did get a hold of them before checkout, the woman said she wished I had let her know earlier so they could have sprayed it before the next guests arrive. She apologized a few times, but it wasn't very sincere and I wasn't impressed. Lastly, checkout is very involved. You have to throw out all the trash, start the dishwasher, and start at least one load of laundry, although they ask if you can start a second if you have time. This is because they have like a four-hour window to turn condos over before the next unsuspecting guests walk in and get to experience the mess this condo was for us. Bad customer service, gross and outdated condo, but good location.

Booked online into one complex and was notified that I was being "upgraded" to another complex. The…read more"upgrade" was a roach infested hovel. I called to see if they could move usand of course they could not. They originally indicated that they might be able to move us in a couple days but retracted that offer. The only options were for us to pay 5x as much to rebook something on a nearly sold-out island or put roach traps in the unit. I killed dozens of roaches and missed twice as many. They should be ashamed to include this rental in their pool