We purchased a condo this April and needed help getting it going on Airbnb. I had no previous…read moreexperience with short-term rentals or with any kind of property management in Hawaii. Maui On-Island Agent provided excellent advice and responsive service to help me get going quickly, including recommendations for an excellent cleaner and for other needed professionals. With their help, we were able to achieve Superhost status on Airbnb in just 2 months!

Maui On Island Agent has managed our condo for 1+ years now. David, Carl, Jen and all the team are…read moretrue professionals and great to work with. They respond quickly and efficiently to any issues that come up. Recently they advised and assisted us with some marketing ideas which we really appreciated. Highly recommend them!

Julie at Maui Roost is simply the best! We had a condo rented months ago with a different company…read more(a nationally know brand), but after we had already arrived on Maui and we're driving to it, that company notified us that the condo was no longer available and they didn't have anything comparable to offer us. A quick internet search led us to Maui Roost and we called them and Julie was able to find us a unit within minutes. The new unit was actually better than what we had originally booked with the other company. She literally saved our two week vacation. We will book with Maui Roost managed units from now on!

Just returned home from 9 days in this wonderful condo. very spacious, clean and well stocked!…read more Beds are comfortable and love the ceiling fans in every room. However nothing compares to the amazing view from the deck. Loved the sunsets!! Also location is wonderful! Also Maui Roost provided everything we needed to make access to the condo and information we needed to make our trip perfect! Highly recommend this condo and will definitely book again!

I operate a ventilation maintenance company here on Maui and at one time I did substantial business…read morewith Andrea and APM. I found out she's been telling people I ran a "bait and switch" scam on one of her clients. We were hired by APM to perform maintenance at a large condominium complex in south Maui. When we started, we discovered a massive lint build in their systems. I was told by one of their maintenance workers that it had never been cleaned professionally in the 19 years he had worked on the property! When I asked to increase my original bid accordingly, they refused and threatened me with legal action if I pulled my crew off the job. Prior to starting the job, the AOAO had decided to offset the initial expense of my work by pre-invoicing the owners. They couldn't go back without losing face. Andrea, we always did top-notch service for your clients. When you decided to cut my line, you not only hurt me and my business, but you also took a valued vendor option away from the owners. I hope you read this because if I hear anyone else mention bait and switch, I will sue you for defamation. Awe!

All of our interactions with APM have been met with kind and caring responses or suggestions. Their…read moreresponse time is usually pretty quick. We are grateful for all the staff at APM. Mahalo

Lisa Setiawati is outstanding! She has been our property manager since 2019. She not only has…read morehelped us through many issues with our rental property, she is also helping us as a realtor in our home search. She is amazing and multitalented. If you have a property that needs management, you will definitely applaud the moment that you ask Lisa to work with you.

I worked with Lisa to buy my first home. She was very quick to respond to me and very quick to book…read moreshowings of places I was interested in. I had an idea of what I was looking for and Lisa made it happen. She listened well to the criteria I had and only booked showings with places that checked the boxes. She is well connected to the area and was able to get the home-buying inspections booked in a very timely manner. She was patient with me as I made my decisions and I couldn't be happier with the home I got. While I am away from the property she manages it and does an excellent job. I highly recommend for home buying and property management needs. Very fair and competitive with rates.

No e mail address to contact them is available, that I have been able to find. Any questions I've…read morehad in person, the answers have been "we can't help you" They are the Management company for our building and I cant get them to bother at all. We pay a very high maintenance fee and the place is an embarrassing dump. Only the board of directors view and needs are better than the rest of the property. The rest is a trashed out mess everyday. I also agree with what everyone else has typed. Never held accountable for all the answers I've tried to get, Need to get tax information from them, asked so many time, I've given up. Unable to get or see proof of anything. It really seams like everything is: take my word for it. It's fine. Hawaiiana and Aloha Management companies Merged and it's still no better. can't leave a comment unless I give them one star. I guess you get that because you might show up for work?

What a nightmare. You cannot reach people to get answers. They do not respond. They send out…read moredocuments late. They say they sent things they did not send. They have multiple BBB complaints. This is a terrible company.

What a disturbing start to a holiday. we checked into Unit 412 at Kihei Surfside which was…read morerepresented as a NEW, beautiful condo. 180 degree beautiful view of the ocean. Fabulous building adjacent to another complex with a high end new restaurant. All the amenities. Such lies and misrepresentations. We found nothing of the sort. And what view there was had filth caked on the windows. The unit was small. The bedroom had a slit of windows up near the ceiling facing the common hallway so as you are in the bedroom you hear everyone walking by. And the list goes on. We stayed 30 minutes and then booked our vacation at a beautiful hotel in Wailea getting the last room available. Complained to CB Vacation Rentals and was blown off multiple times. Jeremiah, Manager, was a joke! So we have now filed formal complaints with multiple jurisdictions and have demanded a full refund from VRBO and CB Rentals. Consumer misrepresentation is a crime and we will not sit back and be victimized by either party. If you see CB Vacation Rentals as a host - RUN away as fast as your feet will carry you. We are seasoned global travelers and have never experienced anything remotely like this. And we travel 1/2 the year to remote places where even in remote Patagonia, India, Mongolia, the Mekong...have never experienced such lies.

We have been with CB Island Vacations for eight years, they are family. They are more and more…read morewonderful over the years. The team we have in Jeramia, Ruby, Linda and Michelle are outstanding. When you are not on island, you need to know that you have a team who will look out for your home, keep it safe, ensure that it is impeccably clean, make guests feel very welcome, guide owners with suggestions in prices, repairs and needs CB are not the cheapest, nor are they the most expensive. CB is reliable and value. You can trust CB Island with your home. Thank you and Aloha Jeramia, Ruby, Linda and Michelle

put in an application and have repeatedly asked for a decision on the rental property we are…read moreinterested in. feel like we are being gaslighted.

We lived in a downstairs ohana in a Wailuku Heights house managed by Pali Kai Rentals. Initially…read moreunder owner's management x4 years with no problems, after a change of ownership, Pali Kai became involved. While we had been satisfied with the place, our experience changed towards the end.  The situation with the new tenants upstairs was difficult to deal with. The tenants above us worked night shift and had access to the garage that shared a wall with our bedroom. They would come home from work at 3am and wake us up constantly.  They also had late parties on the weekend and unfortunately, not very considerate of others.  Despite telling Pali Kai, the situation didn't improve, which ultimately led us to break the lease.     When we informed Pali Kai about our decision to move out early due to the upstairs noise disrupting our sleep and peace, we were shocked to learn that they wanted to charge us a $500 lease-breaking fee and hold us accountable for the remainder of the lease term. While we eventually negotiated a lower fee of $250, it felt like an unreasonably rigid response given the circumstances. More understanding in light of the situation would have gone a long way in maintaining goodwill and aloha.   The lack of empathy and unwillingness to make things right makes me recommend avoiding this rental company. If you're looking for a hassle-free living experience in Maui, look elsewhere. You'll regret dealing with this company's lack of aloha.

Casey Lentz was an excellent property manager that strikes a great balance of protecting owner…read moreinterest, while supporting the client. He is very professional and responsive to any inquiry or need. During our tenure, we had multiple issues with either a major appliance breaking down, or other issues, and Casey acted with urgency and integrity to support the tenant, but also to protect owner interest long term for their unit. Overall Casey is a pleasure to work with and I highly recommend him to any owner looking for an excellent property manager.

Casey was extremely helpful in understanding the housing and rental market on island. He was very…read moredetailed in his feedback, eager to help and effective in his communication. High recommend reaching out to Casey.

Over the past three years, our family has had the pleasure of working with Marnel Lozano at…read moreDestination Maui Realty. Her blend of exceptional real estate wisdom and personal warmth has found us a property and a place we truly call home. As both our agent and property manager, Marnel has been unwaveringly dedicated, guiding us with deep knowledge and promptness through every step. Marnel's exceptional professionalism and genuine care for her client's best interests have solidified a relationship built on trust and confidence. She's more than an agent; she's a cherished advisor to our family. Thank you so much, Marnel, for being a trusted part of our family's real estate story. We are glad to refer all of our friends and family members to you.

If I could give negative stars I would. This company; not…read moreonly handles short term vacation rentals but also handles long term occupancy which in both areas are nothing short of terrible, unorganized, unprofessional, and rude. Jenny Meekhof and Valkyrie Smith (Property Managers) Do bad business, lie to renters, and many other things which amount to an individual not being qualified for the job they are in. I feel bad for anyone looking to rent, hire them for management services and/or any involvement with them at all. If you are coming to Maui and looking for rental services, AVOID THEM AT ALL COSTS, if possible. If you have a home here and have property management needs, AVOID THEM AT ALL COSTS. They will not provide you with minimal necessary needs for comfort, but will provide you with dirty rentals, and then put the blame on you at checkout. Maintenance needs during your stay? You can forget about it. They will not attend to you, and you will be left out to dry. There lack of communication, lack of professionalism, lack of knowledge, is something no business should have in places of power. They are scammers. Please if you want to eliminate headaches and unnecessary confrontation; do not hire them and spread the word so that they receive no business. They should be permanently closed. This review is to provide awareness, so that no other hardworking family will be scammed and left disappointed.

Extremely unprofessional. They advertised a unit as sleeping four, but since the sleeper couch was…read morebroken, it only slept two. Their solution? they would give us an air mattress. I was expected to pay $200/night to sleep on an air mattress. The sheets reeked of a perfume that was obnoxious. I had to wash all linens before they could be used. The molding in the unit was falling off the wall. They refused to fix any issues. The couch had been broken for a year, as they acknowledge, but never put in their advertisement . They knew how bad it was and rented it anyhow.