It seems impossible that it has been over 2 months since we left Maui. Our time really ingrained…read morethe Aloha spirit into us. Maui Westside offers exceptional service! We could not have been more happy with the attention to detail. They have units that fit into most vacation budgets. We selected a small unit with ocean view, Konea 924 at the Honua Kai. Very well appointed and comfortable. The new granite counter and sink reminded me of my daughter's new remodel in California! The furniture and appliances are all top quality and the furniture and beds very comfortable. Everything seemed quite new. I was amazed at the speed of the internet. Yes, I was on vacation but still needed to do some online work. I think it is 300mb speed. With that you can take advantage of the 4K TV to enjoy some movies but that is not the reason we went to Maui. Neither my wife or I were distracted by the construction taking place nearby. Overall the amenities of this condo at Honua Kai are outstanding. We would love to book vacation time again very soon.

Excellent service. Nice welcome basket of goodies. Great communication throughout process of…read morerenting a condo in Kaanapali. Highly recommend

We rented at Kapalua Bay Villas in September2022 through Quam Properites and they were a pleasure…read moreto rent through. Very professional system from paperwork to checking in. Condo had plenty of supplies for our stay. Nicole was wonderful in answering questions and recommending new restaurants we had not tried yet. So much better then renting from ABnB or HomeAway-Expedia Group. More personalized service and flexibility for your money. I definitely recommend using Quam properties for any Maui rentals!

My husband and I just rented a unit in Kapalua (Bay Villa 34B4) and could not have been happier…read morewith our experience with Quam Properties! They were wonderful with all communication and prompt attention to anything we needed. The unit was absolutely beautiful and pristine! They clearly paid a lot of attention to every detail and made sure that we had all that we needed. The pricing was extremely reasonable. We would not hesitate to rent from them again and we highly recommend you rent from them as well! You will be so happy you did. Thank you for everything, Quam Properties!! We would not have had the same amazing vacation that we did without your help!

These guys specialize in high end long term rentals on Maui. Not a big corporation so you get…read moremanagers who care and look after your property while keeping great tenant relations.

From the owner: Long Term Rental Property Management in Maui, Hawaii. read more

My love and I booked a vacation on VRBO and selected a condo in Waikoloa Village managed by Vacasa…read moreHawaii. Since our flight was arriving in Kona at 10:30 a.m., and the check-in was listed at 4:00 p.m. or later, I wrote a polite email to inquire whether we could check in as early as 1:30 p.m. as we had luggage in our rental vehicle and wanted to begin our vacation with eager anticipation. I also asked vacasa if I could arrange a floral delivery that would be delivered in advance in our unit to greet my love upon our arrival to make things extra special for her. Both the early check-in and the floral delivery request was summarily denied. I then wrote to vacasa again and let them know I was not expecting this sort of reply. I politely asked if we could drop our luggage and have it locked in some sort of room or in the unit while we waited around for their 4:00 p.m. or later check in that they were adamant about. Amazingly, vacasa denied our request to leave our luggage even though I specifically informed them I thought it was a security risk to have all of our vacation luggage in our vehicle and unattended while we killed time at a beach etc. As a result of their inhospitable and completely unhelpful demeanor I promptly canceled the reservation. They refunded my initial deposit. That much is good but I wanted to let everyone know never to use this company. I can't believe basic hospitality is something vacasa will not provide. This is a nationwide company and Hawaii is a premier vacation destination. You can do better! Avoid vacasa at all costs!

Rubbish management company that's gotten even worse since it was acquired by Casago in May 2025…read more Our family owns a condo in Kihei, and Vacasa took over as the management company post-COVID. We've owned this property for over 10 years, and since Vacasa took over it's been getting progressively worse in terms of service response and quality. This trip, as luck would have it, we returned home after supper at 8:30pm to find that the battery on the punchcode doorlock was dead. We're literally locked out. Of course our reservation info is locked inside. Called Vacasa 24/7 assistance. What a ridiculous experience! For 10 minutes we got told repeatedly that a) they don't manage our condo (who tf we paying fees to then?!?), b) there have been no reservations under this name since 2023 (we come annually), and c) they only manage 2 condos in our complex (we personally know more than 2 families in this complex who use Vacasa). What. The. Hell?? We knew it was getting bad, but damn. How can this information be straight-up AWOL from the system? So once they finally located our info, it magically appeared somehow, we were asked to wait for a call back. It took nearly an hour to get a return call. Can I imagine this happening to our guests? Oh yes I can. We'll be ditching Vacasa ASAP, like so many others before us. We were becoming increasingly dissatisfied with other aspects of the company, such as bookings and maintenance issues, but this takes the cake. Once we did get a call back, a friendly fellow came to assist and replaced the battery within 20 minutes of the return call. That second star is all his. The phone rep Mia was also kind although the experience was still very frustrating. I can only imagine what it's like to be a Vacasa employee and taking the brunt of the abuse for management incompetence. I hope both these kind folks find a more worthy employer soon.

Kevin Sullivan was my buyer's agent when I purchased my condo in Napili. He showed us properties…read morewe had seen on-line and gave us the pros and cons to each complex / community. I could not have been happier with all the support and contacts that everyone at Sullivan Properties provided to us. The entire process was almost hands off for us. Pat, Kelly and Kevin knew appraisers, Termite companies, on island mortgage brokers, everyone. I could not have been happier.

I am so disappointed in this company. It is my 15th straight year in Maui and the first bad…read moreexperience I have ever had!! I was supposed to travel to Maui during the Kona storm on March 14th. My flight was cancelled out of LAX after 13 hours of deferring it. While this was going on, I spoke with the after hours person of Sullivan Properties who told me at one point, the road had a mud slide between the airport and the resort......hoping to be cleared at some point. The governor had declared it a disaster zone and asked visitors to rearrange their trip if at all possible. Having the expense of now an overnight in LA and deferring of my flight once again on the 15th, with the forecast, flooding, power outages and sink holes, we decided to cancel all together instead of spending another day in the airport. I asked Sullivan Properties if I could get a refund or future credit and she told me that without having purchased the insurance, it was non refundable and I would just be out. I feel with the extenuating circumstances and the Governors announcement, some grace should have been shown. It's not like it was just a little bad weather or mild storm. It was basically a hurricane for days!!! I would have never expected mercy with bad weather but I feel like this was above and beyond normal. I have read about many travelers, who were in the same circumstance as me, who praised their resorts for refunds or credits despite not purchasing insurance. That, I feel, would have been the right thing to do. Acts of God should be covered with or without insurance. We were supposed to be staying at the Whaler but I know you can rent packages at the exact same place through Expedia at the same or cheaper price with coverage that is easy and fair. This unit was rented through VRBO who was also not helpful in fighting Sullivan Properties although VRBO refunded ALL of their expenses on their end (cleaning fees and taxes). $1900 is a lot of money to lose!!!!

We rented a 2 bd Kapalua Bay Villa (33G4) in October 2025. The booking process was easy and more…read moreaffordable than similar villas offered by other property firms. We have found some problems with other villas regarding the air conditioning, however ours worked perfectly. When we wanted ac, we just closed all the windows, during the evenings we could turn off and open windows when the weather was cooler. Reasons for 5 star - clean - Furniture placement and comfort - beautiful ocean view - next to the pool - close walking distance to beach trail - ground level (easy access to parking) -quiet - good staff interface with the rental company for child's crib and toys

Nohonani Condo (101)The unit is suffering from a pervasive infestation. Cockroaches were found on…read morefood preparation surfaces--a major health code violation--while ants and gnats overwhelmed the living spaces. Management's claim that this was a regional weather issue is contradicted by the clear structural defects we discovered: a ceiling breach in the guest bathroom and an unresolved AC leak on the patio. These conditions represent a total failure of property maintenance and a disregard for guest safety. Moving a bedside table revealed years of accumulated grime and dead insects. Closet railings are rusted through, and the drywall is deteriorating. The back bedroom is a "sauna" due to an inefficient AC system and filthy, broken fans.

Dirty rat infested penthouse Sands of Kahana $5500 for a week and no one will help us. Small…read morechildren here it's a health hazard !! DO NOT USE THEM !! Entire room is filthy, carpets, furniture and air conditioner is broken ! This would be a zero rating if I had my way !!

Don't bother applying for a rental through Vacation-maui or Whalers Investment. They want your…read moreapplication fee. I just had the same experience LK did back in 2021. We applied, and showed proof of income, and were denied for "not having proof of income." Bogus. Save your time, money, and the headache by using another rental company.

I operate a ventilation maintenance company here on Maui and at one time I did substantial business…read morewith Andrea and APM. I found out she's been telling people I ran a "bait and switch" scam on one of her clients. We were hired by APM to perform maintenance at a large condominium complex in south Maui. When we started, we discovered a massive lint build in their systems. I was told by one of their maintenance workers that it had never been cleaned professionally in the 19 years he had worked on the property! When I asked to increase my original bid accordingly, they refused and threatened me with legal action if I pulled my crew off the job. Prior to starting the job, the AOAO had decided to offset the initial expense of my work by pre-invoicing the owners. They couldn't go back without losing face. Andrea, we always did top-notch service for your clients. When you decided to cut my line, you not only hurt me and my business, but you also took a valued vendor option away from the owners. I hope you read this because if I hear anyone else mention bait and switch, I will sue you for defamation. Awe!

All of our interactions with APM have been met with kind and caring responses or suggestions. Their…read moreresponse time is usually pretty quick. We are grateful for all the staff at APM. Mahalo

Casey Lentz was an excellent property manager that strikes a great balance of protecting owner…read moreinterest, while supporting the client. He is very professional and responsive to any inquiry or need. During our tenure, we had multiple issues with either a major appliance breaking down, or other issues, and Casey acted with urgency and integrity to support the tenant, but also to protect owner interest long term for their unit. Overall Casey is a pleasure to work with and I highly recommend him to any owner looking for an excellent property manager.

Casey was extremely helpful in understanding the housing and rental market on island. He was very…read moredetailed in his feedback, eager to help and effective in his communication. High recommend reaching out to Casey.