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    Vacasa Hawaii

    1.3 (33 reviews)

    Services - Vacasa Hawaii

    Property management

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    Bugs on the bed!
    Alex M.

    Had items to use in the outdoor storage which was nice. Found some bedbugs and when I called for this issue they said that they would come check the room or possibly reimburse some of the cost. They never did anything and did not answer us when we continued to try to contact them after days of trying. A picture was sent to customer service and they argued the animal found was not a bedbug, but it clearly was. Regardless of what it is, it's still bugs on a bed! There was No AC and pool is not heated which isn't bad but just an fyi. Water would not heat when it came to showering.

    View from Condo in Maui
 Thank you Vacasa

    Ok for those who are negative on Vacasa you obviously do not read the property listing properly. Deceptive prices? Far from that... Vacasa is a very honest and great company. I do not work for them by the way. I just left a property I stayed with them this weekend. See pics below! I have used them many times and they are completely upfront with a total price before processing your payment! The surprise total price people get, is because people do not understand what they are looking at. It has nothing to do with Vacasa! All property management companies give you property price BEFORE taxes, state fees, and cleaning and resort fees. This is very common ! Because the fees change for every property based on the size of property you are reserving. 1 bedroom 2 bedrooms, etc. So if a property says $225 a night you have to add state and GE tax and cleaning and resort fees depending on location AFTER proceeding to booking. The property managers cannot control this! Read the total and realize the cost BEFORE booking or blaming the management. Booking.com etc must follow same regulations. Complaining about the laws of each state and it's tax laws is actually people not taking the time to understand the laws of renting a property from a management company. Vacasa is renting you a personally OWNED property. Not a hotel room. The confusion comes because people compare hotel fees to condo fees etc. A hotel owns the property so they will bill you differently. They do not show cleaning fees. Nor do they many times show you the resort fee. They hide it in the price. But all the fees are still there. In fact, any hotel/ resort who has individual owners on the property will 90% of the time charge you more if you book through them then the owner through Vacasa or companies like them! Vacasa will save you a ton $$ over many hotel prices at the same resort! Now on individul home rentals, Vacasa as any property company again is at the mercy of the owner rental price plus the extra fees outside State and Cleaning, GE taxes. So do not rent from that owner. But blaming Vacasa is just ignorant to understanding how property management works. Vacasa has got me sensational deals for years at multiple properties. In fact, I just saved over $ 200 a night through Vacasa over the actual resort front desk prices at Maui location Mahana this labor day weekend !! See a few photos below! Beachfront property from Vacasa! Education helps people from losing money and understanding the process.

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    3 years ago

    Loud construction all day, bad appliances, lax management. Not peaceful, loud and annoying all day.

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    Review Highlights - Vacasa Hawaii

    All property management companies give you property price BEFORE taxes, state fees, and cleaning and resort fees.

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    Sullivan Properties

    Sullivan Properties

    (28 reviews)

    Kevin Sullivan was my buyer's agent when I purchased my condo in Napili. He showed us properties…read morewe had seen on-line and gave us the pros and cons to each complex / community. I could not have been happier with all the support and contacts that everyone at Sullivan Properties provided to us. The entire process was almost hands off for us. Pat, Kelly and Kevin knew appraisers, Termite companies, on island mortgage brokers, everyone. I could not have been happier.

    I am so disappointed in this company. It is my 15th straight year in Maui and the first bad…read moreexperience I have ever had!! I was supposed to travel to Maui during the Kona storm on March 14th. My flight was cancelled out of LAX after 13 hours of deferring it. While this was going on, I spoke with the after hours person of Sullivan Properties who told me at one point, the road had a mud slide between the airport and the resort......hoping to be cleared at some point. The governor had declared it a disaster zone and asked visitors to rearrange their trip if at all possible. Having the expense of now an overnight in LA and deferring of my flight once again on the 15th, with the forecast, flooding, power outages and sink holes, we decided to cancel all together instead of spending another day in the airport. I asked Sullivan Properties if I could get a refund or future credit and she told me that without having purchased the insurance, it was non refundable and I would just be out. I feel with the extenuating circumstances and the Governors announcement, some grace should have been shown. It's not like it was just a little bad weather or mild storm. It was basically a hurricane for days!!! I would have never expected mercy with bad weather but I feel like this was above and beyond normal. I have read about many travelers, who were in the same circumstance as me, who praised their resorts for refunds or credits despite not purchasing insurance. That, I feel, would have been the right thing to do. Acts of God should be covered with or without insurance. We were supposed to be staying at the Whaler but I know you can rent packages at the exact same place through Expedia at the same or cheaper price with coverage that is easy and fair. This unit was rented through VRBO who was also not helpful in fighting Sullivan Properties although VRBO refunded ALL of their expenses on their end (cleaning fees and taxes). $1900 is a lot of money to lose!!!!

    Eric and Lisa West - Real Broker Maui Luxury Real Estate - Top 3% producers on Maui since 2021

    Eric and Lisa West - Real Broker Maui Luxury Real Estate

    (21 reviews)

    Eric and his team sold my home in Launiupoko, and from the very first meeting, I felt in my gut…read morethat Eric was the right person to trust with such an important chapter of my life. Meeting his wife, Lisa, and their sons only deepened that feeling and confirmed I had made the right choice in choosing the West Team. They treated my home with care and respect, pricing it perfectly and staging it beautifully, which quickly attracted an out-of-state buyer. When that buyer unexpectedly turned into an absolute nightmare, Eric stepped up in a way I will never forget. He stayed calm, brought in the right people, solved every problem that came our way, and carried the deal all the way to closing. When things could have fallen apart, Eric held it together. I truly cannot say enough good things about the West Team. Because of the trust they earned, my mom will be listing her home with Eric in a few months. I wouldn't consider working with anyone else, and I recommend Eric and his team without hesitation.

    Eric & Lisa are fantastic!…read more I was a Realtor 15 years ago in another state, so I know enough to know there's a lot I don't know about real estate transactions today, especially in moving to a new state in the middle of the Pacific Ocean. Eric has extensive knowledge from his many decades of experience in real estate. Great answers to my many nuanced questions always came quickly. His communication is rapid and dependable. (How does he find time to surf?) What we appreciated most about Eric is how open and supportive he was when we came for our first visit to Maui. With a gluttony of buyers and very little inventory, most agents weren't that interested in speaking with us since we weren't 'on island' yet. Eric was gracious and helpful. Every time we met he offered valuable advice that guided our move to Maui and the home we ended up choosing. We appreciated how he took us to see houses in areas we hadn't considered as it expanded our understanding of the land, options and market. Throughout the journey from contract to close, Eric helped us navigate the complex process and joined us at all the appointments at the property, providing great advice and asking helpful questions of the listing agent. He gave us clear insight into our choices at bumpy points during the process and helped us remain relaxed when issues arose. We first discovered Eric via his YouTube channel and were glad to discover his relaxed and fun personality is well-complimented by a profound commitment to integrity and productivity. I stalked him on social media and saw in his profile it said his commitment is to "God, Family and Real Estate". I'd say the same of him. And Lisa was such a pleasure to meet as she accompanied Eric on some showings., She was so wonderful and helpful with our two boys, who can be a handful while trying to view a house. What a joy they both are. My wife and I are blessed to know them and grateful are looking forward to our developing friendship with them here in Maui. Mahalo, Eric & Lisa! Aloha! Loving you, John & Kalpna

    Mauilife Realty Maui Vacation Rentals - maui life Realty deceptive practice in action

    Mauilife Realty Maui Vacation Rentals

    (30 reviews)

    Maui Life Realty is clearly a deceptive, predatory outfit. Here's what stands out:…read more My Experience They seized my $1,000 deposit over a cancellation dispute, refused to let me keep the reservation, and preferred to let the property sit empty rather than honor the booking. Their only "offer"? Rebook and lose the deposit again. It's not policy enforcement--it's legalized theft. But I'm Not Alone Even beyond my case, reports from other travelers and hosts paint a disturbing pattern: "The one in Maui is a nightmare." On Tripadvisor forums, former guests and hosts note the same rigid, uncompromising approach: "In all honesty, I would be thrilled to change our dates and apply the deposit ... but she says she won't budge." Professional Reputation vs. Reality Despite their marketing pitch of luxury service and high ratings on sites like TripAdvisor and their BBB-accredited profile with an A+ rating, customer stories across platforms suggest: * Hidden or unclear cancellation rules * Zero flexibility once money is in their hands * Preference for profit over service Scathing Summary Maui Life Realty claims to offer seamless vacations, but behind the veneer it's a rigid, unscrupulous business that pockets deposits and clings to rules rather than resolve issues. Their behavior isn't business--it's extortion by fine print. Avoid this company at all costs.

    Beautiful condo in Kaanapali. Met all our needs Fantastic…read moreservice by Mauilife. Enjoyed excursion options. Questions promptly answered.

    Vacasa Hawaii - propertymgmt - Updated May 2026

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