Beautiful condo and Maui Resort Rentals was very responsive. Would absolutely stay here again…read more We were in Maui for some intense weather and were very grateful to be in such a beautiful condo with a nice lanai and view, even if the view was of rain.

The location is great. The apartment was great too however -- the bed was too high for my mom, an…read moreelderly woman so we had to shift her to a sofabed. Unfortunate, given how much we spent. When we called to ask for a step stool I was told sorry can't help you. Unfortunate. The mattress in master bedroom was terrible. Apt was on 3rd floor-above check-in / reception and garbage collection. That wasn't good at all. I wish I would have e understood that or gotten a discount given that reality.

Kevin Sullivan was my buyer's agent when I purchased my condo in Napili. He showed us properties…read morewe had seen on-line and gave us the pros and cons to each complex / community. I could not have been happier with all the support and contacts that everyone at Sullivan Properties provided to us. The entire process was almost hands off for us. Pat, Kelly and Kevin knew appraisers, Termite companies, on island mortgage brokers, everyone. I could not have been happier.

I am so disappointed in this company. It is my 15th straight year in Maui and the first bad…read moreexperience I have ever had!! I was supposed to travel to Maui during the Kona storm on March 14th. My flight was cancelled out of LAX after 13 hours of deferring it. While this was going on, I spoke with the after hours person of Sullivan Properties who told me at one point, the road had a mud slide between the airport and the resort......hoping to be cleared at some point. The governor had declared it a disaster zone and asked visitors to rearrange their trip if at all possible. Having the expense of now an overnight in LA and deferring of my flight once again on the 15th, with the forecast, flooding, power outages and sink holes, we decided to cancel all together instead of spending another day in the airport. I asked Sullivan Properties if I could get a refund or future credit and she told me that without having purchased the insurance, it was non refundable and I would just be out. I feel with the extenuating circumstances and the Governors announcement, some grace should have been shown. It's not like it was just a little bad weather or mild storm. It was basically a hurricane for days!!! I would have never expected mercy with bad weather but I feel like this was above and beyond normal. I have read about many travelers, who were in the same circumstance as me, who praised their resorts for refunds or credits despite not purchasing insurance. That, I feel, would have been the right thing to do. Acts of God should be covered with or without insurance. We were supposed to be staying at the Whaler but I know you can rent packages at the exact same place through Expedia at the same or cheaper price with coverage that is easy and fair. This unit was rented through VRBO who was also not helpful in fighting Sullivan Properties although VRBO refunded ALL of their expenses on their end (cleaning fees and taxes). $1900 is a lot of money to lose!!!!

We rented at Kapalua Bay Villas in September2022 through Quam Properites and they were a pleasure…read moreto rent through. Very professional system from paperwork to checking in. Condo had plenty of supplies for our stay. Nicole was wonderful in answering questions and recommending new restaurants we had not tried yet. So much better then renting from ABnB or HomeAway-Expedia Group. More personalized service and flexibility for your money. I definitely recommend using Quam properties for any Maui rentals!

My husband and I just rented a unit in Kapalua (Bay Villa 34B4) and could not have been happier…read morewith our experience with Quam Properties! They were wonderful with all communication and prompt attention to anything we needed. The unit was absolutely beautiful and pristine! They clearly paid a lot of attention to every detail and made sure that we had all that we needed. The pricing was extremely reasonable. We would not hesitate to rent from them again and we highly recommend you rent from them as well! You will be so happy you did. Thank you for everything, Quam Properties!! We would not have had the same amazing vacation that we did without your help!

Our first time at the Sands of Kahana in Maui. I had read all of the reviews raving about the…read moreplace. Overall, I agree but there were a few keys issues that affected our stay. First, the atrium is open between all of the floors in the middle. Consequently, noise echoes into all of the rooms with luggage wheels rolling, people talking and laughing or screaming. It is quite startling when dead asleep. Second, there is no air conditioning. All of the windows need to be open for air, which also contributes to the noise level. We thought it petty to charge for coffee after the first day of the stay. We had booked a two bedroom and were given a loft with a downstairs bedroom with two full beds. That too, was disappointing as my husband and I booked it, but felt compelled to give the other couple we were vacationing with the larger bed upstairs. Overall, the space was very spacious with vaulted celings in the living room and huge kitchen that was well equipped, clean, and had easy access to the beach. There are some lounge chairs available on the beach, inside the roped area on the hotel side, but they do fill up fast. There is a strip type mall across the street had a small grocery store and eating places, including Miso Phat. Good sushi! If you read this and stay, you will be well informed as to what to expect.

Units are huge and with epic views, however it's pretty old and faded…read more There is direct beach access, but it's small and at least while we were there had heavy surf so less suited for swimming with little ones. Biggest annoyance tho, was that our unit hadn't been properly cleaned. Some personal items left behind from a former occupant, and most of the dishes and glassware had to be washed before they were suitable for use. While there are plenty of fans, there's no air conditioning, which is a huge miss for a tourist resort catering to folks not necessarily used to this heat. Unlikely to return here. Lots of choices nearby, will go somewhere else next time.

We stayed in this unit for the first time & have been staying up at the Ridge for 40 years. It was…read morea lovely unit & the views were great. We would highly recommend this unit for a most memorable vacation. It easily accommodated 5 of us for most of our stay. Diane & Terry have always been super to work with - they are on top of everything. Ridge Realty rocks!

We stayed at The Ridge unit 2423 and the view is just spectacular! We could watch the whales from…read morethe balcony while sipping our coffees in the morning. Pure bliss! The condo is totally equipped and very clean and comfortable. It is a very exclusive area in Kapalua and I could not have picked a better place to have an unforgettable vacation with my family. Thank you Ridge Realty Rentals!

I rarely write negative reviews unless the situation really warrants a post in an effort to help…read moreother travelers. However, our experience was so bad because of the manager, Terry Kruse, I felt compelled to post this review. I will NEVER stay at a Maui Lodging Properties again. I would highly recommend that any visitor to Maui or any property owner, should avoid this group entirely. The manager, Terry Kruse was rude, unprofessional, arrogant, unorganized, incompetent and condescending. Upon arrival, we called Terry to confirm the unit was ready and she assured us that we "screwed up" our reservations and were a day early. After a quick and panic-stricken review of our reservations, we were able to confirm that we had arrived on the correct day. Unapologetically, she "allowed us to check-in" as indicated on our confirmation notification and reminded us that "things happen "because I (Terry Kruse) manage 15-20 other properties". When I asked for her supervisor's name and number, she said that SHE was only person to speak with at Maui Lodging Properties. I found her unprofessional manners were beyond incredulous. Unfortunately, our visit to Maui included a doctor's appointment wherein Terry refused to believe we had an appointment on a Saturday and asked for proof of the appointment and the reasons. Our surgeon's office contacted Terry with a confirmation of said appointment and a reprimand/reminder of HIPAA laws. I will not speak badly of the unit we stayed in- it was beautifully located, clean and PERFECT for our needs. However, I am deeply concerned for the owners because I have never encountered or dealt with such a rude and unprofessional person in my life. I hope the owners rethink their property management needs and seek elsewhere. I will share with my friends, my network and my family of the horrific service we experienced from Ms. Kruse. It is my opinion that visitors of Maui should avoid staying at any property managed by Maui Lodging Properties, especially is Terry Kruse is assigned to you.

Vacation Renters Beware!!…read more I booked a Maui Condo on 2/14/12 with Maui Lodging for a vacation my wife and I were planning to take with our oldest son and daughter-in-law. I signed the Rental Agreement, paid the deposit and was confirmed for a 2 week stay. On 2/21/12, I received a call from Maui Lodging cancelling my reservation. They told me that the owner wanted to rent the condo to a friend instead of renting it to me and my wife. I told them they couldn't do that because it would be a breach of contract. They said there ARE doing it and to consider my confirmed reservation cancelled. They did offer to try to find a replacement for us, but my wife and I had put a lot of research into our selection and we knew that the one we rented was really unique and not replaceable. (They did come up with 2 VERY POOR alternatives.) Even if they came up with a good alternative, we had no confidence that they wouldn't do this to us again. Darlene, one of the owners of Maui Lodging and a real estate broker, told me they do this all the time. We have dealt with Maui Lodging for years under the previous owners (Ron & Michele) and the service was superb. Unfortunately, the new owners don't have a clue how to treat their clients. I recommend going elsewhere to make your vacation plans or BEWARE!!

We had a very difficult time with Sailors Realty. There were a few times that we had repairs that…read moreneeded done. We submitted a request to repair our dishwasher, and we had to call, text, email, multiple times before we got a response. We spent the last 3 months with pending repair orders that I submitted. Deeply frustrated. They use a very outdated payment program which we had problems 3 times over the course of 1.5 years living in our condo. Rather than fix the problem I was given a warning about eviction if we didn't resolve the problem. I showed them the problem with the system, and 1/3 times got my late fee back. Communication was the biggest issue. I dont want to have anyone breathing down my neck, but to have someone you cant reach when you need them is deeply frustrating.

Dan O was very friendly, honest and helpful professional with us and provided a great location for…read moreour long term stay in Kahana. Dan is a very straightforward guy who tells it like it is and I appreciate that. Thank you Dan for helping to make our stay memorable.

My love and I booked a vacation on VRBO and selected a condo in Waikoloa Village managed by Vacasa…read moreHawaii. Since our flight was arriving in Kona at 10:30 a.m., and the check-in was listed at 4:00 p.m. or later, I wrote a polite email to inquire whether we could check in as early as 1:30 p.m. as we had luggage in our rental vehicle and wanted to begin our vacation with eager anticipation. I also asked vacasa if I could arrange a floral delivery that would be delivered in advance in our unit to greet my love upon our arrival to make things extra special for her. Both the early check-in and the floral delivery request was summarily denied. I then wrote to vacasa again and let them know I was not expecting this sort of reply. I politely asked if we could drop our luggage and have it locked in some sort of room or in the unit while we waited around for their 4:00 p.m. or later check in that they were adamant about. Amazingly, vacasa denied our request to leave our luggage even though I specifically informed them I thought it was a security risk to have all of our vacation luggage in our vehicle and unattended while we killed time at a beach etc. As a result of their inhospitable and completely unhelpful demeanor I promptly canceled the reservation. They refunded my initial deposit. That much is good but I wanted to let everyone know never to use this company. I can't believe basic hospitality is something vacasa will not provide. This is a nationwide company and Hawaii is a premier vacation destination. You can do better! Avoid vacasa at all costs!

Rubbish management company that's gotten even worse since it was acquired by Casago in May 2025…read more Our family owns a condo in Kihei, and Vacasa took over as the management company post-COVID. We've owned this property for over 10 years, and since Vacasa took over it's been getting progressively worse in terms of service response and quality. This trip, as luck would have it, we returned home after supper at 8:30pm to find that the battery on the punchcode doorlock was dead. We're literally locked out. Of course our reservation info is locked inside. Called Vacasa 24/7 assistance. What a ridiculous experience! For 10 minutes we got told repeatedly that a) they don't manage our condo (who tf we paying fees to then?!?), b) there have been no reservations under this name since 2023 (we come annually), and c) they only manage 2 condos in our complex (we personally know more than 2 families in this complex who use Vacasa). What. The. Hell?? We knew it was getting bad, but damn. How can this information be straight-up AWOL from the system? So once they finally located our info, it magically appeared somehow, we were asked to wait for a call back. It took nearly an hour to get a return call. Can I imagine this happening to our guests? Oh yes I can. We'll be ditching Vacasa ASAP, like so many others before us. We were becoming increasingly dissatisfied with other aspects of the company, such as bookings and maintenance issues, but this takes the cake. Once we did get a call back, a friendly fellow came to assist and replaced the battery within 20 minutes of the return call. That second star is all his. The phone rep Mia was also kind although the experience was still very frustrating. I can only imagine what it's like to be a Vacasa employee and taking the brunt of the abuse for management incompetence. I hope both these kind folks find a more worthy employer soon.

Our entire experience with Hawaiian Haven was OUTSTANDING! Every experience from booking the condo…read moreto checking out to head back home was truly top notch. The accommodations were exceptional. Every detail, from the interior decor of the condo to the Hawaiian Haven app were done with such intentionality and care - this team really knows how to make your stay extraordinary. Sands of Kahana was also a great location to start your adventures from - you have Kaanapali (shopping, restaurants and Black Rock) just to the south, and Napili just north of you and Captain Jacks is located on the property. Highly recommend Baya Bowls, Olea Coffee and Island Vibes Cafe. For fun and adventure - you have to try Trilogy's Lanai, Molokini and Evening cruises - they take such good care of you! Lastly, we drove our jeep around Haleakala (not for the faint of heart), and coming around the southeast side at sunset was AMAZING! Volcano on our right, ocean on our left and sunset straight ahead - golden hour - I put it up there with seeing Yosemite for the first time. Thank you, Ken & Brooke, for opening your beautiful condo to me and my family so that we might enjoy the beautiful island of Maui from such a beautiful and well-equipped location. Maholo for sharing your Aloha spirit with us!

We had a wonderful stay!  So many things made it special: the perfectly stocked kitchen, the great…read moreview of the ocean, the lanai, lovely leis and fresh flowers greeted us, Ryan's accommodating and personable service (on-island caretaker), and the beautiful, and comfortable decor.  The digital guidebook contained everything we needed to know about our stay there-so very helpful!