We spent 2 weeks in a condo at The Ridge in Kapalua and LOVED IT! The views and amenities were top notch and worth every penny. We had a 2 story, 2 bedroom, 3 bath unit that worked perfectly for our family of 5. All 3 kids (ages 23, 20 and 18) shared the second bedroom (queen + bunks) and didn't mind at all. The 3rd bathroom really helped. This is our new favorite place in Maui, we highly recommend Kapalua and The Ridge. It's incredibly beautiful, quiet and clean. We loved that we could walk to everything: golf, beach, restaurants, grocery, tennis. We went to Lahaina and on a few excursions but honestly, the best part of the vacation was being in Kapalua and having a great condo to enjoy it. We found Ridge Realty to be super friendly and responsive. No hesitation giving them the highest rating as well. All around, an excellent experience! read more

While we loved the unit we stayed in, Terry was a royal pain to deal with. I asked her questions about canceling my reservation on Airbnb and booking directly with Ridge Realty and she gave me inaccurate information. When I asked her a few days ahead of time for an early check-in, she said she would call me back and never did. I had to chase after her to get an answer. She admitted to not calling me back and gave me the excuse of "it's been hell today". Not exactly what you want to hear when you're booking a vacation in paradise. Then, a couple of days after check in, we called and asked for some extra blankets around 10am. She said she would get someone to come out and bring some. We called again around 3pm and she acted like it was a brand new request and acted as if we were being silly to ask for additional blankets. The unit only had one extra blanket. The pamphlet that's left in the unit says to call them if you need anything at all and they will be happy to provide you with it. That's not the response we got at all when we simply asked for more blankets. If Terry had not been apart of the equation, I would give a better review. Unfortunately, she seems to be the face of the company. I would recommend booking with another company who is much easier to communicate with. read more

We stayed in this unit for the first time & have been staying up at the Ridge for 40 years. It was a lovely unit & the views were great. We would highly recommend this unit for a most memorable vacation. It easily accommodated 5 of us for most of our stay. Diane & Terry have always been super to work with - they are on top of everything. Ridge Realty rocks! read more

We stayed at The Ridge unit 2423 and the view is just spectacular! We could watch the whales from the balcony while sipping our coffees in the morning. Pure bliss! The condo is totally equipped and very clean and comfortable. It is a very exclusive area in Kapalua and I could not have picked a better place to have an unforgettable vacation with my family. Thank you Ridge Realty Rentals! read more

We booked our Maui vacation through Ridge Realty Rentals. It was an absolute pleasure ! We stayed at the Ridge villas Jan 2023 .Our unit though a bit dated was beautifully clean , and everything you could need was on site from measuring cups to towels for the beach! Hope to be back soon ! Maria Calgary read more

With decades of experience at Kapalua, this family-owned and managed team of hospitality experts are hands-on and live on property. Diane, Terry and next generation Jess are professional, personable and responsive. Their maintenance and housekeeping team are "on it" with clean and highly functional, comfortable accommodations for a memorable Maui vacation. Ridge Realty Rentals has the distinction of being the only on-site Ridge Villas property manager, offering their guests the best access to lovely and spacious villas with the natural beauty and amenities of Kapalua Resort right outside their door. Don't book your Maui holiday before contacting Ridge Realty Rentals. Sherri F. read more

Ridge Realty Rentals LLC. - Sunrise at Kapalua - Property Management Near Me - Lahaina, Hawaii

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We have rented a condo with Ridge Realty in Maui. The condo is in great location and the condo has everything that you could think of. Nice beach chairs and even a picnic set. The condo is clean and Terry even has a box of chocolate to welcome us. I have rented from other management company but Terry's condo is most warm and welcoming as it has tea, coffee and all the things that you did not realize that you need. Terry is very friendly and accommodating. We will rent from Ridge Reality again read more

I tried to book a condo with Ridge Realty Rentals LLC, at 250 per night for seven days on the VRBO site, VRBO sent Ridge Realty Rentals LLC the 24f hour response booking request. After not hearing back from Ridge Realty Rentals LLC for 23 hours, I called them and asked the office manager if they have a property in Lahaina, HI, she said NO, I then told her that Ridge Realty Rentals LLC is listed as the agent on VRBO, and I'm waiting for a confirmation for the condo. At that point, she said they DO have a property there, but none that are available...She went on and on about how she doesn't have time to update the website, da da da...and kept talking over me, very disrespectful and poor customer service. I will NEVER rent from Ridge Realty Rentals LLC. and I hope YOU DON'T make the mistake of doing so, very deceptive. Very disappointed with Ridge Realty Rentals LLC, and VRBO too! read more

We booked unit 1614 for our wedding. The listing advertised it as "Gold" level remodel with A/C. When we arrived, we learned there was ONE window unit in the bedroom in a high up window and the place was sweltering. There were cobwebs with dead fruit flies in the kitchen window and the bedding on the bed was old and dingy. Nothing like the listing photos. The best part was, arriving back after dinner out and turning on a light to find a 2inch long cockroach in the bathroom. Yes, we are in the tropics and I have been here multiple times, but typically that stuff is handled before guests arrive to see it. We immediately checked back out, didn't stay one night due to bugs and lack of air conditioning and called first thing in the morning to discuss and still have not heard back anything about even a partial refund due to inaccurate portrayal of listing on websites. Beware of minimal AC, bugs and a company that doesn't follow up. read more

Where do we start, this will be our sixth year coming to Maui and we looked to Ridge Realty every time! For the value, the best way to enjoy your stay in Maui especially in Kapalua! Right on the Bay golf course, a view of Lanai, across from the pool, all the kitchen amenities, A/C, I can go on and on! Mahalo for another wonderful time in Kapalua, we look forward to the next time we see y'all again! read more

Ridge Realty Rentals LLC. - The view from our lanai! - Property Management Near Me - Lahaina, Hawaii

These luxurious vacation condos are incredibly spacious, well appointed and thoughtfully designed. 3 bathrooms, 2 bedrooms, 2 balconies, complete kitchen, washer/dryer, pool across the path, beach down the footpath, views of whales out the window - it's paradise! There are also real deals available right now! read more

I have ​been renting from Ridge Realty for 3 years now, I was referred​ by a ​friend who has​ been renting from them for over 15 years. they have always been accomodating and going the extra miles to help provide us what we need. Love working with Ridge Realty, looking forward to our next stay at some of their properties they managed. read more

We have rented a condo in the Ridge Villas at Kapalua from Ridge Realty every summer for 10 years. The quality of the units has always been excellent and we love the quiet, beautiful location. I think it is the best place to stay on Maui! Beautiful beaches, fabulous restaurants and a super value. read more

You won't find more luxurious condos in Maui than The Ridge at Kapalua! With spectacular views, this property is meticulously maintained and polished. It's quiet and private, and feels very residential, yet close to great restaurants and beaches. We've stayed in a variety of units at The Ridge, from a single bedroom to the generously proportioned 3-bedroom condos, over the last 20 years and plan to keep going back as often as possible. It's definitely the best kept secret on the island! read more

My wife and I stayed in a condo in Maui through Ridge Realty for our honeymoon and had an amazing experience. The team from Ridge made sure we had everything we needed and was always available when we needed them. We also had several packages delivered during our stay which the Ridge team ensured got delivered right to our door. Can't wait to go back to Maui again! read more

We have been renting condos at The Ridge from Ridge Realty since the early 90's. Some years it has been twice a year. Needless to say, by now Terry and Diane know what type of unit we prefer and always guide us in the right direction in helping us make our decision. They go out of their way to accommodate any special requests that we may have, but honestly, the units we stay in are so well appointed, not much extra is needed. We have always found them kind, friendly and professional and we highly recommend Ridge Realty. read more

Follow-up to our prior review. First, I'd like to point out we have received a full refund for the rental of this unit. As far as I'm concerned my goal has been met. However, I refute the content of the response from Ridge Realty for the following reasons: 1. The pictures of the black mold were taken after a minimal cleaning attempt was made. We confronted Ridge Realty and they indicated the owners unwillingness to do deep cleaning was the issue. They also said the type of blinds contributed to the problem. We have shown the pictures to several health care professionals and they have confirmed our findings of the black mold. Our goal when we reached out to the Hawaii Dept. of Health was to provide guidance to them on how to properly address and resolve the mold issues as it was apparent they were lacking the ability to resolve this issue in this unit. 2. We've also have reached out to the Dept. of Health Vector Control and Ridge Realty has not provided access to them to conduct a thorough investigation for bed bugs. I would think a company that boasts of many years of experience would be cooperative in this area. I spoke with Lenny from Vector Control and he indicated he was informed by Ridge Reality that a deep cleaning had been performed. He asked if they normally do this type of clearing and the response was no, "deep cleaning is only performed when the owners are due to arrive". Also, I asked them (Ridge Realty) in person to please let us know what the owners reply was to the mattress being turned upside down and the brownish red spots that were found on the pillow top. They never got back to us nor did they respond to our follow up text. If the spots on the mattress were from bed bug residue, we needed to know so we could treat our suitcases and clothing. I simple phone call could have avoided a lot of this nonsense. 3. Ridge Realty offered to refund our first night's stay since we had an event on the south side of the island. We did not ask them for this they volunteered it which was nice of them to do. We just wish they would have been this responsive in getting back to us to resolve the black mold and bed bug issue. We have numerous pictures, emails, and text messages that support our position. 4. It is apparent their response is nothing more than them trying to make themselves look good regarding a poor situation and lack of engagement. Again a simple phone call and or responding to our followup text messages could have avoided a lot of this nonsense. Prior to receiving the refund I opened a complaint with the State of Hawaii Dept. of Commerce and Consumer Affairs. I spoke with Ryan Yamashiro would be investigating, and told him we had received a refund. He indicated we could still move forward with the complaint because he would take the position the unit may have been misrepresented to the consumer. He was concerned with the description of the villa using the terms "luxury, ....rivals even the finest of spas". Based upon the pictures, texts and e-mails included in our complaint he felt the evidence may have a conflict with the description. We elected not to move forward with the complaint but the complaint will be in an inactive status with no further action at this time. He suggest we update our "Yelp" review and inform consumers of the assistance the Dept. of Commerce and Consumer Affairs can provide. I hope others never have to experience the disgust and aggravation We had to endure. Hopefully Ridge Realty will take a proactive approach in their dealing with the public. Luckily, the consumer has resources such as BBB, Yelp, Dept. of Health, and Dept. of Commerce and Consumer Affairs for assistance to help resolve issues when they arise. Again, I have received a refund but it was with no communication it just suddenly showed up. I consider this matter closed. read more

Super sweet and awesome service from Terry Craven! We had a great condo overlooking the bay and made incredible memories. We will be back.

If I could give a zero star, I would have! I called to get some info and the lady I spoke with was the rudest, most condescending woman I have ever heard. I definitely won't be calling them back to find a rental, or purchase a home. This woman had an attitude that was so beyond horrible. I can assure you, because I live here, I will be letting anyone I know to stay away!! Small island, word does get around quickly... read more

We had the unfortunate experience of renting a villa in Kapalua from Ridge Realty Rentals. We found the unit not as described in the listing. The listing indicated the property had two heated pools and grills. When we arrived one pool area with barbecue grills was closed. The property management company indicated the one pool that was open with grills was not used on a regular basis. We found this not to be the case. We had to wait in line to use the grills. Upon check in we found the kitchen sink was clogged, ice and water dispenser leaked, and the clothes dryer seemed to have an obstruction that caused it to take forever to dry the clothes and it heated up the bathroom. This information was brought to the property management company with little or no concern from them. We later found black mold throughout the villa. Again we contacted the property management company with little or no concern from them. They did provide light cleaning but did not get rid of all the mold. We then found the mattress to be turned upside down in an attempt to hide bed bug remnants or mold on the mattress. Again we contacted the property management company and received no response from them. The next day we left and found other accommodations. We then stopped off at the property management office and expressed our disgust with the villa they rented to us. They indicated they knew nothing about the mattress but they are the ones who are over the cleaning of the villa. They blamed the owner of the villa for flipping the mattress and trying to hide the issue. They also blamed the owner for being unwilling to pay for the deep cleaning of the villa to keep mold and other issues from occurring. We asked to speak to the property owner as it is our position we should receive a refund as the unit was not in rentable condition. We have received no response from the owner or the property management company to settle this issue. We reached out to Hawaii's Dept. of Health Vector Control. They tried to gain access to the villa however, the property management company would not provide access and the owner as of June 13, 2018, has not returned their call to gain access. We would strongly advise not to do business with Ridge Realty Rentals or rent unit number 1915 at the Ridge. We have pictures of the black mold, mattress flipped upside down, and the stuff on the mattress. read more