Kevin Sullivan was my buyer's agent when I purchased my condo in Napili. He showed us properties we had seen on-line and gave us the pros and cons to each complex / community. I could not have been happier with all the support and contacts that everyone at Sullivan Properties provided to us. The entire process was almost hands off for us. Pat, Kelly and Kevin knew appraisers, Termite companies, on island mortgage brokers, everyone. I could not have been happier. read more

The girls in the office saved the day. the views are truly what you come to Maui for. read more

Sullivan Properties - ocean view for days! - Property Management Near Me - Lahaina, Hawaii

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What a get-a-way! hidden jem! room for eveyone,. excellent customer service. would stay here again! read more

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I love Evette from Sullivan Properties. She is so sweet and kind. She is always happy and very helpful.

Unethical, dishonest. All the negative reviews speak for themselves. We rented a unit through Airbnb. We understood it was dated based on the reviews left by others. However, there is a huge difference between "dated" and "DIRTY". You can't excuse a clump of black hair (I'm blonde and husband shaves bald) in the tub when we arrived. A tub of spoiled ice cream in the pantry of all places (I don't need to remind you what spoiled milk smells like), strong moldy smell in the bathroom, a toilet that didn't flush and was dirty. They seemed very professional to send a maintenance person to check the toilet right away and admired it had been fixed just 2 days prior. The maintenance person told us "it's original, no one has complained before, if you don't like it leave". Well that was a first for my husband and I. I guess he forgot about the the repair 2 days prior. The shower is dangerous, no anti slip mat or stickers, I twisted my leg as it slid from inter me but luckily I didn't fall. I let the management company know these thing privately I made sure to leave a review mentioning they were responsive and mentioning all the positive things about the location and the view. In turn they left a negative review for us saying they recommend other hosts not to rent to us because we complained.....about TRUE items! How does that make us undesirable guests? A bad review should be about violating rules, excessive noise, property damage, etc. The NERVE! This kind of greed, is making Hawaii and other cities change the law regarding short term rentals like Airbnb. Not to mention making long term housing unavailable to all the displaced victims of the recent fire in Lahaina. Photos speak louder than words so make sure to see the photos of the condition we found the property. read more

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I am so disappointed in this company. It is my 15th straight year in Maui and the first bad experience I have ever had!! I was supposed to travel to Maui during the Kona storm on March 14th. My flight was cancelled out of LAX after 13 hours of deferring it. While this was going on, I spoke with the after hours person of Sullivan Properties who told me at one point, the road had a mud slide between the airport and the resort......hoping to be cleared at some point. The governor had declared it a disaster zone and asked visitors to rearrange their trip if at all possible. Having the expense of now an overnight in LA and deferring of my flight once again on the 15th, with the forecast, flooding, power outages and sink holes, we decided to cancel all together instead of spending another day in the airport. I asked Sullivan Properties if I could get a refund or future credit and she told me that without having purchased the insurance, it was non refundable and I would just be out. I feel with the extenuating circumstances and the Governors announcement, some grace should have been shown. It's not like it was just a little bad weather or mild storm. It was basically a hurricane for days!!! I would have never expected mercy with bad weather but I feel like this was above and beyond normal. I have read about many travelers, who were in the same circumstance as me, who praised their resorts for refunds or credits despite not purchasing insurance. That, I feel, would have been the right thing to do. Acts of God should be covered with or without insurance. We were supposed to be staying at the Whaler but I know you can rent packages at the exact same place through Expedia at the same or cheaper price with coverage that is easy and fair. This unit was rented through VRBO who was also not helpful in fighting Sullivan Properties although VRBO refunded ALL of their expenses on their end (cleaning fees and taxes). $1900 is a lot of money to lose!!!! read more

Sullivans properties team is managing reservations for our vacation condos in Kahana. The accountant or whoever makes billing is completely incompetent and there is no oversight , control, etc. in the billing practices. Since January 2025, I found being overcharged for $2000+ due to incorrect entries or double billing . It used to be a reliable company but not anymore. Will be sharing my experience with the fellow owners who probably were overcharged too. read more

Beautiful place to stay and rest. So happy with the communication with office staff.

These people are slumlords. They are renting condos that are unsafe and unhygienic. Is there an entity who regulates companies like this?

The worst place we have EVER stayed in.....dirty, musty, dated, etc. etc. and despite a terrible review, Sullivan had the audacity to send us advertisements of their properties.... read more

We booked a unit in Kapalua villas through VRBO months ago, fond of its sweeping ocean views and the nicely updated kitchen. The listing was removed from VRBO (or so I thought) months ago, which I'll admit worried me a bit. But, we were emailed our directions on how to access the unit, so I felt reassured....until we walked in. I was immediately confused, as I knew our unit was supposed to have awesome ocean views. What we got instead was a whole lot of golf course view, with a peek of ocean off to the right. The view is better from the bedroom on the second floor, but still not remotely close to that of the unit we had reserved. The listing is attached to a company called Sullivan properties, which has several complaints on BBB. I reached out to VRBO to see if they had the old listing...eventually they found it and said it had been re-listed under a different ID number, a curious act. Sure enough....there were the views we paid for, along with the upgraded kitchen (with granite counters, instead of tile). I emailed the owner via VRBO, and followed with a phone call. My call was cut off mid-sentence....as though he hung up on me. I called again and the call immediately went to voicemail...same for my husband a few minutes later. The person listed as owner (Ray White), perhaps prompted by VRBO, finally texted me back to admit that the unit had in fact been changed--but without any prior notification to me--to a "comparable unit." He then offered a 'small compensation' (later specified to be a $50 per day refund). So, if the unit is truly 'comparable,' why offer a refund? Ray White claimed there was 'last minute construction' preventing us from getting our original unit and causing the change. We said we would prefer a comparable unit with similar views and were told they could not do more than the refund....funny thing was though, the new listing (for the unit we actually booked) was showing as currently available and of course at an 'up-charge' of the rate we booked under. When I mentioned this, I never got a response....but a few hours later, only the remaining days of our trip were now 'ironically' blocked out and the unit was now magically available on the very date that we were leaving. Also ironic, is that there was construction occurring near the one we were given (at the unit directly under ours) every day of our trip!! I found a 2009 negative comment about this same person on a Trip Advisor blog, so he's been doing this a while. This situation was so completely 'shady,' and I would warn anyone of this same 'bait and switch' practice, if booking with this owner. To not let your customer know about a change like this ahead of time is completely unprofessional and frankly I don't believe any of the excuses we were given. I have concerns this is a fake listing meant to entice renters, before placing them into a lesser quality unit. The owner did refund us back money, but only $300 (not the $350 it should have been for 7 days at $50 per day). Several people I've shown the pics of each unit have said refund should have been closer to $100 per day, since the views were not comparable at all. read more

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We love Maui and have vacationed there over 30 times. Our last trip was almost a disaster thanks to Sullivan Properties. They rented to us condo in the Ridge Villas a great place to stay. This particular condo was full of cockroaches. Usually on a trip to Maui, you may see one or two dead cockroaches in the condo due to insect control. This condo had cockroaches of all shapes and sizes and they were not dead. Usually, the rental management company will offer another similar condo to move into should the condo they rented to you have problems. Sullivan Properties offered to move us into a studio condo suitable for 2 occupants and about 1/3rd. the size of our Kapalua Ridge Villa. We were expecting our daughter and son-in law to join us in a few days. Luckily we contacted KBM. They had a Ridge Villa Condo for us just 200 yds away. The KBM condo was so much better than Sullivan Properties' condo with no cockroaches! Our daughter and son-in-law did not see one cockroach the whole trip. We visited the KBM Properties office to thank them saving our vacation. read more

* Food stuck on bedding. * Ants all over the counters. * Very old, never updated unit. * Paint peeling bathtub. * Broken toilet seat in the downstairs bathroom. I washed all the bedding and figured I would live with it. It was only a week. Then the ants came marching in. I saw a few when we arrived. I called, and Sullivan Properties told me that everyone keeps all their food in the frig in Hawaii, and only canned food was put on shelving. ( I asked around and was told this was not true.) But here is the kicker. Sullivan sent someone to spray the ants. He came in and sprayed with outdoor pesticide, and he literally soaked the countertops. That is not healthy or legal. I asked him if he was a licensed Pest Control Applicator, and he didn't know what I was talking about. He said he was the maintenance man. After this, I did not use the kitchen. read more

Rented a property which was managed by them. They Sold the property and canceled our reservation. They told me I would get a whole refund 5-7 days. After 2 weeks I had to call them and Steve Moses did not send their cancellation to their finance department for my refund. So I had to wait another week for refund. Had I not called who knows if I would have ever gotten my refund. The finance department was great though and sent VRBO the refund paperwork immediately, so no knock on them. Steve Moses was the problem read more

We just finished a trip to Maui and stayed at the Sands of Kahana. It was a mixed experience. The beach is lovely and there is a lot going on in the area as far as places to eat, other beaches, stores, etc. our room was considered an "ocean view room" and had a really nice view of the ocean. I thought the happy hour bar was nice and the shrimp tacos were great. They have two pools and hot tubs and a number of gas bar b que grills that worked well. They also have a gym with some simple equipment. Our room had a cable for internet and there is one place on the property for wireless. This seems to be the windy side of the island. It is amazing the difference when you travel even a few miles away. The building needs an upgrade. Our dryer didn't work and the dishwasher leaked. The condo was sparsely supplied with kitchen utensils . The toilets had trouble and the furnishings were dated. the staff while friendly didn't seem to care that there were equipment problems. I guess they just manage the property and don't worry about issues inside a unit. We used our room as a place to sleep and spent most of the time away. With that attitude it worked fine. Next time we will stay on the south side of the island. read more

Booked condo B7 at Kahana Sunset for our honeymoon in October 2018. Unit is beautifully updated with a great kitchen and master bath (albeit small). I had stayed here many times as a kid, but had only booked direct from the property. I will never book with Sullivan again. The unit was *mostly* clean. The bedspread in the master bedroom had stains all over the lining of it. Not dirty, just stained, still icky. The AC unit filter in the kitchen hadn't been cleaned/replaced, so my husband's asthma was worsened. The washing machine smelled of and had mold inside it - duh! when you live in perma-humidity, you have to leave stuff open to dry out! I contacted our booking agent who sent someone over right away. That person scrubbed the washing machine and was really nice, but nothing about the AC or bedspread. On our last day, I got our check out time wrong - my fault totally - so I emailed our booking agent immediately to tell her we needed an extra half hour to get our stuff out. We get back from our morning trip at 11:03, and we were locked out. Walked to the office, got a temporary code, went upstairs to rinse off and change. Not five minutes later, housekeeping just walked right in and said she needed to start cleaning. I flipped my wig because at LEAST I communicated with Sullivan that morning. No one communicated with me. I apologized to housekeeping for flipping out, she said she'd call her manager but it was like pulling teeth to get her out so I could put on clothes and not be in a towel! Five minutes later I get a call AND text from MR. SULLIVAN repeating the check out time to me, asking if I have any questions. No, sir, I just need 20 more minutes to get out. That 20 minutes I needed was spent walking to the office and convincing housekeeping to give me a few minutes and getting bombarded with messages from Sullivan. PS - I had already stripped the bed, washed/folded ALL towels. KS used to give you a pineapple and mugs as welcome - we got a cheap cooler bag. KS will clean your unit throughout the week - not so with Sullivan. KS is reasonable - Sullivan is definitely not. Boo. read more

We had a poor experience with the staff at Sullivan Properties. I wish I had read the reviews on here as we had a similar experience with a poorly maintained condo and found the staff was willing to do only the bare minimum to resolve the issue. We arrived during an unseasonably warm period to find that the air conditioner was broken. It was in the upper 80s inside the condo and, if not standing directly under a fan, we would immediately begin to sweat. We got the complete run around when they tried to send a repairman. We waited an hour for a maintenance man to arrive and confirm the a/c was broken. Next, they sent a repairmen over but ended up cancelling. The repairman was supposed to arrive the next morning, but ended up at another building first. After many unreturned calls, the repairman arrived 24 hours after our initial report and didn't have the necessary part. Rather than spend a third day of our vacation on the phone and getting the run around, we decided to move to another unit. Unfortunately, this second unit was nowhere near what we had paid for. The master suite was much smaller with fewer windows and had views of a wall rather than the original ocean views. It did not have an open kitchen that allowed us to cook together. The patio was much smaller and only partially covered - we frequently had to move inside to avoid the rain or sit on towels rather than wet chairs. We tried to work with them several times on several different issues and either got the run around or were simply ignored. If you ever need anything from them beyond an access code, expect to treated as a nuisance rather than a valued guest. read more

Aloha, I am the owner mentioned in a recent review of Sullivan Properties & would like to provide a review of this company. We have worked with SPI for many years & have formed a good relationship with them. They are an ethical company & due to the sale of our condo, accommodations have been necessary throughout our transaction. We have a contract with them & it's out of anyone's control to force new owners to agree to any future bookings. SPI is a small family owned & operated business that doesn't deserve to be slammed by angry guests for matters that are out of their control! I fully understand being upset by not getting what you expected, but they offered other accommodations or a refund! Maui is a wonderful destination & SPI did nothing wrong! Vacation rentals are a different nature than a resort hotel. That is a choice you make when making travel arrangements! We have a wonderful business relationship with this company & will continue that with our other condo rentals. Mahalo read more

We rented a condo through Sullivan Properties. Since we had used them before, we felt confident that we would get good service from them. The very first evening that we were there, we saw several cockroaches on the kitchen counters. My husband started killing them, but more just kept appearing. He decided not to continue since it was futile. The next day I contacted Sullivan Properties to inform them of the cockroach infestation. They offered us a peppermint spray to use and said that it is very effective. After they sprayed, they left the spray bottle with us to use. It did nothing as far as ridding the cockroaches, and we even sprayed them directly. We asked to be moved to a different condo, but they said they only had a studio. Since we were expecting our daughter and her husband to stay with us in a few days, a studio wasn't an option. Although they refunded our unused days that we had paid and cleaning deposit, we feel that a full refund should have been given to us. After all, we spent more money than we had planned because we couldn't cook at all with cockroaches crawling all over. If we ordered to-go food, we had to wash every dish and utensil before using them. The manager told me not to be so negative and to go out and enjoy ourselves. They were not understanding or empathetic. We had a great time once we left! read more

Stayed at the Kahana Sunset condos for a week in June 2019, Napili / Lahaina area, generally an OK place if you don't mind the following : - Arrived at check-in time (3:00pm) & condo was still being cleaned. Had to wait about an hour to enter. - If the wind blows the interior doors closed and they are locked, good luck. There are NO keys available in the condo to unlock them ..... you have to spend your precious vacation time to figure out how to "Jimmy" the door open. - The dishwasher water would not drain, pretty disgusting. They sent someone out to fix it but still didn't smell right so we washed everything by hand the rest of our days there. - The refrigerator water & ice dispenser did not work from day one. They said it could not be fixed, that they would have to replace the refrigerator. - We used the fold out sofa bed for 2 children but was not supplied sheets or pillows. We left a voicemail to report this and received a call back from someone who argued with me that my unit did not have a sofa bed and that I didn't need sheets & pillows. I told him I was staring at the open sofa bed then he said that I shouldn't have one in my unit. I said of course it should, that's why I rented it and it was on my paperwork . He finally showed up with sheets & pillows. - After a few days into our rental, we found cockroaches scurrying around upstairs & downstairs. Someone came to lay out contact paper in hopes of catching them but nothing to eliminate or stop them from entering our unit. Sullivan Properties were made aware of all these issues and we received NO compensation/ credit for our week long stay. I hope they disclose these issues to future renters. Good Luck !! read more

Because this company, Sullivan Property Management, was very unprofessional and unreasonable in responding to complaints regarding the unsuitable condition of their rental unit which we rented and unhappily stayed in for 6 days, we wish to warn others who are potentially interested in this unit about our bad experience. After reporting to the company about the numerous unacceptable problems within the unit, they were negligent in at least trying to satisfy us, their clients. We expected our unit to be clean and it was not..in fact, it was filthy. We took a disinfectant wipe and removed some of the dirt around the edges (in the presence of the manager) to prove that the dark areas especially in the kitchen and bathroom was caked on dirt and could be removed. The air conditioner vent was filthy and noisy. There was a deposit of MOLD around the bathroom taps in two places...mold and filth can cause serious respiratory diseases. The screen on the patio door was ripped and the screen door did not close., the cupboards, mostly inside were very dirty. The fridge at normal temperature setting was very cold, my vegetables and fruits froze. The manager of the business who is the daughter of the owner came to check our unit (didn't come until the day before our checkout day), took pictures of the areas of concern, acknowledged the problems, apologized and told us that we WOULD BE compensated. We were NOT! She said that the "inspector" who had inspected the unit before our checkin had said that the unit had passed the inspection...the inspector turned out to be her father, the owner of the business. Despite what we paid for the rental, the minimum expectation was for a CLEAN unit which included the absence of MOLD! The health department would NOT have allowed this company to rent this unit because it would not have passed inspectation. We did not receive a refund for our rental nor an admittance of failure to meet our expectations. It is the principle, not the monetary cost of this bad experience that makes us ANGRY.....to think that they would probably take advantage of future clients ......this business is unprofessional and unfair.... Jack Hamilton and Carolyn Lunski read more

Stay away from Kapalua Bay Villa 33B2. In fact we vote to stay away from Sullivan Properties. The best way to discern a professional company from the other type is by the way they handle issues. Our experience was not good right from the start. Gorgeous views but dirty and rundown property. 2 common words to describe our experience and they aren't Happy Birthday. Had maintenance in 4 or 5x in 2 wks for fixing things that have been noted by others on Trip Advisor forum so they obviously were aware of the issues. In fairness they did respond promptly but only were able to fix some things. Blamed the fact that the owner was only starting to renovate. Concerns: *Initially charged for both our and someone else's rent. Rectified. *Poor communication within the org. Kept sending emails to our travel agent who would forward them on. We had asked for direct communication. *Rec'd 2 wrong pool codes so were not able to access pool until 2nd wk of stay. *WIndow in main bathroom sealed shut from moisture. *4 or 5 broken blinds (including MBR). Husband hit on head by blowing blinds during windstorm. *Dirty blinds. *Dirty cupboards (particularly lower and under sink.) *Chipped dishes. *Broken tap handle in 1/2 toilet *Broken exhaust fan in main bathroom. *Shower handle came right off the wall. *Overflow drain in Roman bath cemented closed - warmth, moisture and time breeds mould. *Filthy rim inside washing machine gasket. *Wrong light bulbs in enclosed light fixture a fire hazard * 1/2 bathroom door broken when we arrived (across from kitchen - yuck!) We could go on and on... and yes we have pictures. Asked for some compensation and Sullivan refused. In fact not as much as an apology for all the inconvenience. read more

I simply can't say enough good things about this company! I'm a resident of Maui and have referred family and friends for their rental units several times over the last 6 years; each and every time has been so easy, convenient and accommodating. Their website is user-friendly, check-in is super simple and they have always been attentive to our needs. We had a small situation arise on a recent visit (a water leak underground the unit) and they were pro-active about it - actually met us at the location when we arrived to tell us. They informed us of the problem, told us the repair would have to be done as soon as possible, and somehow (amazingly) were able to move us into another really great place within walking distance even in the middle of busy season! Thank you Kelly and Pat! You guys are so great. I highly recommend them and will continue to refer family and friends. read more

Called and made a reservation over the phone with Tim. He was helpful and got straight to my requests within a given budget. I received an email confirmation immediately with my reservation. Also, he was detailed about the required charges and fees that would be applied to my payment. The website has useful pictures of all room types and rates. Will report back soon with details of the property. Aloha. read more

Outstanding Property Management company in Maui. Used them for a wonderful getaway in January 2015. Very reputable--would use them again and again. Thank you Sullivan Properties. read more

I go to Maui 1 or 2 times a year to either have a quiet place to work or for a vacation with wife and friends . If I am staying in West Maui, I call Sullivan first to see what they have and have found a few great units I like and can usually get by working with them on dates and prices. They represent a range of units and they vary in quality, price, location, etc. It pays to look at the unit's pictures and ask questions about the level of quality you expect, and when you do, I find they will tell you in a few words about that and it's usually right, which is important to me since sometimes low price is more important than granite, etc. I've also had a couple of problems where they really came through (thanks, Tim) by finding us a place with a few hours notice when we had rented from an owner and found the first morning that the next condo was being torn apart for a remodel with terrible noise. They found us a great place, nearby and as nice as we had before and with a good price. You can imagine our relief. Another time we had reservations through Sullivan for a 10 day period and had to cancel due to stroke by a member of the party. We told them about the situation and they smartly recognized us as good customers and just refunded all of our deposit. Again, we were relieved. And in Oct, 2014 we were getting ready for our flight to Maui the next morning and got an email from Sullivan that our favorite condo was suddenly not available and they had another for us. I checked pictures for the other and sent a response that it didn't have the view we considered more important that granite and being remodeled. By the time we landed the next morning, they had a great place for us, great view and even though at another resort, it worked fine. Almost all the time, there are a few things needed and we call Sullivan. They rely on others to do the work and sometimes they dont work on time or as fast, but usually, things get fixed in a day or two. I think this would be true of most condos on the island. Give Sullivan a good understanding of what is important to you and what you expect, so they can match you up well and make you happy. Ask if they have seen the unit recently and think of it like you would. They are busy, but can become a great resource for finding a few condos or area (we like Kapalua) that you like, then go back to them each time. Aloha! read more

This property management company misrepresents itself and its rentals on VRBO. As a property management company it is not the owner and has several properties it rents. The property we viewed and booked on VRBO was not even close to the one we received. When called the company only stated they would check with the owner, there was no follow up what so ever. We were very dissatisfied and would run from anything these people try to rent. read more

We just came back from a trip to sands of kahana resort that was booked through sullivan properties. We booked two condos and had planned this trip for months as a special family reunion to celebrate my parents 50th anniversary. It was very special to us because my mom has just finished an intense year of treatment for ovarian cancer. One of the condos was great and we have no complaints, the second condo was a disaster, the fridge broke, the showers were leaking, and last but not least the elevator was shut down for three days of our seven day trip (our condo was on the 7th floor). We made NUMEROUS attempts to contact sullivan about the problems we were experiencing, Sands of Kahana told us we had to deal through Sullivan exclusively because we had rented through them. We never received any calls back and when we requested to change one condo because my mom could not walk up and down 7 flights of stairs for three days (not to mention that they were told not to use the shower and had service men in on a daily basis to fix the fridge). Once we were able to coordinate a move of condos (through sands of kahana) neither sullivan properties nor sands of kahana assisted us in any way with the move (down 7 flights of stairs). It was such a disappointment that our concerns were never addressed and continue to fall on deaf ears. If you are lucky enough to get a decent unit you might be ok but if you have any problems don't count on sullivan to help you out in any way. We would never rent from this business again. read more