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    Sullivan Properties

    2.6 (28 reviews)
    Closed 8:00 am - 3:00 pm
    Updated over 3 months ago

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    Services - Sullivan Properties

    Property management

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    turtles on the bay

    What a get-a-way! hidden jem! room for eveyone,. excellent customer service. would stay here again!

    Moldy smelly kitchen
    Catari M.

    Unethical, dishonest. All the negative reviews speak for themselves. We rented a unit through Airbnb. We understood it was dated based on the reviews left by others. However, there is a huge difference between "dated" and "DIRTY". You can't excuse a clump of black hair (I'm blonde and husband shaves bald) in the tub when we arrived. A tub of spoiled ice cream in the pantry of all places (I don't need to remind you what spoiled milk smells like), strong moldy smell in the bathroom, a toilet that didn't flush and was dirty. They seemed very professional to send a maintenance person to check the toilet right away and admired it had been fixed just 2 days prior. The maintenance person told us "it's original, no one has complained before, if you don't like it leave". Well that was a first for my husband and I. I guess he forgot about the the repair 2 days prior. The shower is dangerous, no anti slip mat or stickers, I twisted my leg as it slid from inter me but luckily I didn't fall. I let the management company know these thing privately I made sure to leave a review mentioning they were responsive and mentioning all the positive things about the location and the view. In turn they left a negative review for us saying they recommend other hosts not to rent to us because we complained.....about TRUE items! How does that make us undesirable guests? A bad review should be about violating rules, excessive noise, property damage, etc. The NERVE! This kind of greed, is making Hawaii and other cities change the law regarding short term rentals like Airbnb. Not to mention making long term housing unavailable to all the displaced victims of the recent fire in Lahaina. Photos speak louder than words so make sure to see the photos of the condition we found the property.

    View from unit we were given

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    9 hours ago

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    14 days ago

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    8 months ago

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    4 months ago

    I love Evette from Sullivan Properties. She is so sweet and kind. She is always happy and very helpful.

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    2 years ago

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    8 months ago

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    8 months ago

    Beautiful place to stay and rest. So happy with the communication with office staff.

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    2 years ago

    These people are slumlords. They are renting condos that are unsafe and unhygienic. Is there an entity who regulates companies like this?

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    7 years ago

    Business owner information

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    Patrick S.

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    11 years ago

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    16 years ago

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    11 years ago

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    14 years ago

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    15 years ago

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    Ask the Community - Sullivan Properties

    Sands of Kahana - TV fell off of the wall

    Sands of Kahana

    (201 reviews)

    Our first time at the Sands of Kahana in Maui. I had read all of the reviews raving about the…read moreplace. Overall, I agree but there were a few keys issues that affected our stay. First, the atrium is open between all of the floors in the middle. Consequently, noise echoes into all of the rooms with luggage wheels rolling, people talking and laughing or screaming. It is quite startling when dead asleep. Second, there is no air conditioning. All of the windows need to be open for air, which also contributes to the noise level. We thought it petty to charge for coffee after the first day of the stay. We had booked a two bedroom and were given a loft with a downstairs bedroom with two full beds. That too, was disappointing as my husband and I booked it, but felt compelled to give the other couple we were vacationing with the larger bed upstairs. Overall, the space was very spacious with vaulted celings in the living room and huge kitchen that was well equipped, clean, and had easy access to the beach. There are some lounge chairs available on the beach, inside the roped area on the hotel side, but they do fill up fast. There is a strip type mall across the street had a small grocery store and eating places, including Miso Phat. Good sushi! If you read this and stay, you will be well informed as to what to expect.

    Units are huge and with epic views, however it's pretty old and faded…read more There is direct beach access, but it's small and at least while we were there had heavy surf so less suited for swimming with little ones. Biggest annoyance tho, was that our unit hadn't been properly cleaned. Some personal items left behind from a former occupant, and most of the dishes and glassware had to be washed before they were suitable for use. While there are plenty of fans, there's no air conditioning, which is a huge miss for a tourist resort catering to folks not necessarily used to this heat. Unlikely to return here. Lots of choices nearby, will go somewhere else next time.

    Maui Lodging Properties - Maui Lodging Properties LLC is a friendly, family-owned and operated real estate company, strong in reputation and resources. As

    Maui Lodging Properties

    (3 reviews)

    I rarely write negative reviews unless the situation really warrants a post in an effort to help…read moreother travelers. However, our experience was so bad because of the manager, Terry Kruse, I felt compelled to post this review. I will NEVER stay at a Maui Lodging Properties again. I would highly recommend that any visitor to Maui or any property owner, should avoid this group entirely. The manager, Terry Kruse was rude, unprofessional, arrogant, unorganized, incompetent and condescending. Upon arrival, we called Terry to confirm the unit was ready and she assured us that we "screwed up" our reservations and were a day early. After a quick and panic-stricken review of our reservations, we were able to confirm that we had arrived on the correct day. Unapologetically, she "allowed us to check-in" as indicated on our confirmation notification and reminded us that "things happen "because I (Terry Kruse) manage 15-20 other properties". When I asked for her supervisor's name and number, she said that SHE was only person to speak with at Maui Lodging Properties. I found her unprofessional manners were beyond incredulous. Unfortunately, our visit to Maui included a doctor's appointment wherein Terry refused to believe we had an appointment on a Saturday and asked for proof of the appointment and the reasons. Our surgeon's office contacted Terry with a confirmation of said appointment and a reprimand/reminder of HIPAA laws. I will not speak badly of the unit we stayed in- it was beautifully located, clean and PERFECT for our needs. However, I am deeply concerned for the owners because I have never encountered or dealt with such a rude and unprofessional person in my life. I hope the owners rethink their property management needs and seek elsewhere. I will share with my friends, my network and my family of the horrific service we experienced from Ms. Kruse. It is my opinion that visitors of Maui should avoid staying at any property managed by Maui Lodging Properties, especially is Terry Kruse is assigned to you.

    Vacation Renters Beware!!…read more I booked a Maui Condo on 2/14/12 with Maui Lodging for a vacation my wife and I were planning to take with our oldest son and daughter-in-law. I signed the Rental Agreement, paid the deposit and was confirmed for a 2 week stay. On 2/21/12, I received a call from Maui Lodging cancelling my reservation. They told me that the owner wanted to rent the condo to a friend instead of renting it to me and my wife. I told them they couldn't do that because it would be a breach of contract. They said there ARE doing it and to consider my confirmed reservation cancelled. They did offer to try to find a replacement for us, but my wife and I had put a lot of research into our selection and we knew that the one we rented was really unique and not replaceable. (They did come up with 2 VERY POOR alternatives.) Even if they came up with a good alternative, we had no confidence that they wouldn't do this to us again. Darlene, one of the owners of Maui Lodging and a real estate broker, told me they do this all the time. We have dealt with Maui Lodging for years under the previous owners (Ron & Michele) and the service was superb. Unfortunately, the new owners don't have a clue how to treat their clients. I recommend going elsewhere to make your vacation plans or BEWARE!!

    Vacasa Hawaii - Fat chance!

    Vacasa Hawaii

    (33 reviews)

    My love and I booked a vacation on VRBO and selected a condo in Waikoloa Village managed by Vacasa…read moreHawaii. Since our flight was arriving in Kona at 10:30 a.m., and the check-in was listed at 4:00 p.m. or later, I wrote a polite email to inquire whether we could check in as early as 1:30 p.m. as we had luggage in our rental vehicle and wanted to begin our vacation with eager anticipation. I also asked vacasa if I could arrange a floral delivery that would be delivered in advance in our unit to greet my love upon our arrival to make things extra special for her. Both the early check-in and the floral delivery request was summarily denied. I then wrote to vacasa again and let them know I was not expecting this sort of reply. I politely asked if we could drop our luggage and have it locked in some sort of room or in the unit while we waited around for their 4:00 p.m. or later check in that they were adamant about. Amazingly, vacasa denied our request to leave our luggage even though I specifically informed them I thought it was a security risk to have all of our vacation luggage in our vehicle and unattended while we killed time at a beach etc. As a result of their inhospitable and completely unhelpful demeanor I promptly canceled the reservation. They refunded my initial deposit. That much is good but I wanted to let everyone know never to use this company. I can't believe basic hospitality is something vacasa will not provide. This is a nationwide company and Hawaii is a premier vacation destination. You can do better! Avoid vacasa at all costs!

    Rubbish management company that's gotten even worse since it was acquired by Casago in May 2025…read more Our family owns a condo in Kihei, and Vacasa took over as the management company post-COVID. We've owned this property for over 10 years, and since Vacasa took over it's been getting progressively worse in terms of service response and quality. This trip, as luck would have it, we returned home after supper at 8:30pm to find that the battery on the punchcode doorlock was dead. We're literally locked out. Of course our reservation info is locked inside. Called Vacasa 24/7 assistance. What a ridiculous experience! For 10 minutes we got told repeatedly that a) they don't manage our condo (who tf we paying fees to then?!?), b) there have been no reservations under this name since 2023 (we come annually), and c) they only manage 2 condos in our complex (we personally know more than 2 families in this complex who use Vacasa). What. The. Hell?? We knew it was getting bad, but damn. How can this information be straight-up AWOL from the system? So once they finally located our info, it magically appeared somehow, we were asked to wait for a call back. It took nearly an hour to get a return call. Can I imagine this happening to our guests? Oh yes I can. We'll be ditching Vacasa ASAP, like so many others before us. We were becoming increasingly dissatisfied with other aspects of the company, such as bookings and maintenance issues, but this takes the cake. Once we did get a call back, a friendly fellow came to assist and replaced the battery within 20 minutes of the return call. That second star is all his. The phone rep Mia was also kind although the experience was still very frustrating. I can only imagine what it's like to be a Vacasa employee and taking the brunt of the abuse for management incompetence. I hope both these kind folks find a more worthy employer soon.

    Hawaiian Haven - View of the dining room into kitchen.

    Hawaiian Haven

    (14 reviews)

    Our entire experience with Hawaiian Haven was OUTSTANDING! Every experience from booking the condo…read moreto checking out to head back home was truly top notch. The accommodations were exceptional. Every detail, from the interior decor of the condo to the Hawaiian Haven app were done with such intentionality and care - this team really knows how to make your stay extraordinary. Sands of Kahana was also a great location to start your adventures from - you have Kaanapali (shopping, restaurants and Black Rock) just to the south, and Napili just north of you and Captain Jacks is located on the property. Highly recommend Baya Bowls, Olea Coffee and Island Vibes Cafe. For fun and adventure - you have to try Trilogy's Lanai, Molokini and Evening cruises - they take such good care of you! Lastly, we drove our jeep around Haleakala (not for the faint of heart), and coming around the southeast side at sunset was AMAZING! Volcano on our right, ocean on our left and sunset straight ahead - golden hour - I put it up there with seeing Yosemite for the first time. Thank you, Ken & Brooke, for opening your beautiful condo to me and my family so that we might enjoy the beautiful island of Maui from such a beautiful and well-equipped location. Maholo for sharing your Aloha spirit with us!

    We had a wonderful stay!  So many things made it special: the perfectly stocked kitchen, the great…read moreview of the ocean, the lanai, lovely leis and fresh flowers greeted us, Ryan's accommodating and personable service (on-island caretaker), and the beautiful, and comfortable decor.  The digital guidebook contained everything we needed to know about our stay there-so very helpful!

    Sullivan Properties - propertymgmt - Updated May 2026

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