Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

Wonderful experience. Mike is an incredible guy and helped me pick the mattress I want within 10…read moreminutes for super cheap and helped me carry it to my truck. Amazing quality as well!!!

A breath of fresh air. First of all prices were great!!!The owner was the only person working and…read morewas easy to talk to. I hate mattress shopping almost as much as i hate shopping for cars but the owner made it easy. We went to several places and this place had by far the best prices without trying to get you to break the bank for a bed. Tried to find us what we wanted without paying an arm and a leg. Was genuine and sincere. Will come back again.

Prices were the best! The owner was super helpful and was a genuine delight to speak too. I will be…read morecoming back for sure!

I want to start by first saying that the mattress we received was of extremely low quality for the…read moreamount that we paid. Falling apart with the first few days of removing the mattress protector to was it. We shopped for several days and visited multiple places because we have small children (under 5) that have severe allergies to certain materials. Shane assured us over and over that the 100 day trial was completely risk free and that in no way would the children be in danger of coming in contact with the material. I have that in a text from Shane. Low and behold the children did get sick and when we called to process the return Shane did everything except respond. When he finally did respond they sent out two guys who admitted they knew absolutely nothing about mattresses but they were instructed to leave it if it looked used. Shannon stated that in order to process a return they needed to be able to sell the mattress at a discount rate. But neither of the "professionals" in this instance ever evaluated the mattress. Only took the word of two movers who openly admitted to knowing nothing about mattresses. Still no response from Shane. Shannon however was brave enough to respond and stated that Shane would call me as soon as he finished putting up shelving in the back. Must be a large custom job because we still haven't heard from him. This is a completely different Shane than the one who was working so hard to get our business. Who seemed so knowledgeable and confident in the product he sells. Seems like he cared more about making money than he did for the safety and concern for our children.

To start, I have never left a review but I feel I have to as this is the worst experience I have…read moreever had in my entire life. Days before the birth of my 7th baby, My husband and I walked into Austin premier mattress looking for a healthy comfortable bed. Shane helped us. He seemed lovely. We ended up choosing a very expensive aireloom king mattress for us and 4 full mattresses for some of our kids. We also got bed frames and protectors for them all. He said his beds were healthy and they would not cause us any health problems. I was concerned being a very sensitive person as I saw his mattresses were actually not organic and he said no one has ever had a reaction and we could try risk free for 100'days and get our money back if it's not for us. I also told him my concerns about having a home birth and being freshly postpartum with our baby, breastfeeding, and toddlers in the bed and he said it was fine. We took his word and paid for our order. The next morning I was feeling off about it, we tried to canceled the order. He held it instead. I ended up in the hospital and getting an emergency c section that next day. Now my healing looked even more different. Needing a bed, he once again told us to try his risk free and we went with it. It took three weeks for our bed to arrive being delayed for delivery, three times! Then the first week our bed was falling apart. Not to mention very uncomfortable. Time goes on in my newborn bubble... the bed doesn't get more comfortable and continues to fall apart. My kids have rashes all over their bodies, my newborn is constantly sick, and I'm getting so sick with the most painful inflammation that won't budge. Turns out we are allergic to this bed!! Took off the cover to see if it lessons and it does, just so slightly. Still awful! Still sick! We try to reach Shane for a return and he said we can't! We have now been going back and forth for about a week, still within the 100 days. Barely any response from them. I WOULD NEVER RECOMMEND THIS PLACE! EVERYTHING SHANE SAID WAS A LIE. HE SET US UP TO FAIL. PLEASE, GO TO AUSTIN NATURAL MATTRESS. This bed is 6,000$. We can't use it. Unfortunately, legal steps are our next steps. The stress this company has brought us with health issues and all is unbelievable. I will leave this review on every platform.

They are two and half weeks late for an order that was made a month in advance. Informed me of that…read morethe day before the originally scheduled delivery. Terrible customer service when attempting to address this issue asked if they could put me on hold, to which I said no because I just wanted the corporate number. Put me on hold anyway and this was supposedly the store manager Trey. My original sales associate was Andrew. Somehow completely unaware of this delivery delay. Not staying on top of the sale he made. The person to inform me of the late delivery some poor kid, who had nothing to do with my original transaction.

Austin did his job great saleman help with getting me the best prices on what I wanted smooth…read moreoperator

I visited the store today to buy a pillow for my husband…read more Upon entering the store, there are many beds, set up and ready to sample. Also, there is a good amount of pillows, also ready to sample. The employee working at factory mattress was very helpful and kind. He suggested pillows to my husband, based on the way my husband sleeps, and the bed he sleeps on. We found a bed similar to the one my husband sleeps on, and he started trying pillows. The employee was very kind in determining if each pillow was supporting his neck or putting stress on his neck. The end result was buying the perfect pillow . The pillow was a little pricey, $130 , a good sleep is certainly worth $130. I will definitely be back to the store. Should I have a need. Thank you.

This review is for our sales experience. I highly recommend seeking out Robert Alfieri if you have…read morethe chance. He was professional and personable. He helped guide us to the right bed and has been in good communication since. His knowledge was impressive. He was able to answer the questions we had and I made the purchase with confidence, no buyers remorse. Ask for him if your in the market for a new bed.

Great service and good knowledge from Andy; he helped us with a dimension problems. Highly…read morerecommend!

Riley is the example of what exceptional customer service is! He was friendly and relatable and…read moreprofessional. I went in for a mattress for myself and my mom ended up leaving with 2 mattresses for her home! We were offered discounts and received prompt delivery. I know my mom has requested him since our in store purchase as she is interested in more items.

My housemate had ordered a mattress through these guys on line and was really happy with it. I…read moredecided to drive down and "test drive" the mattress before I bought it. It's a tiny store. just filled with mattresses - so they aren't trying to sell you other things, and you can lay on any of them before you purchase. The guys in the shop are really nice, absolutely no sales pressure. This is a small business. I got a great deal on a mattress / boxspring / frame...delivered the same day. I know people are into this whole bed in a box business, but honestly, take a drive over to these guys and lay on it before you pay on it. I also got a great pillow that I just love and a mattress cover. highly recommend them both

This is a nice family owned business, I purchased the queen sized phoenix pillow top mattress and I…read morelove it! The salesperson was kind and informative, let me make my own decision no pressure. I recommend Austin Discount Mattress.

I had just moved out of my old apartment and into a new one. Spent the entire day cleaning, then…read moretransferring all my belongings. Was about to spend a night on a hardwood floor, but walked in at closing time out of desperation. Jamie Gioia was super chill, sold me a twin sized mattress at half price and sent me on my way in 10 mins. Would definitely recommend to any other UT students on a budget like me and shoutout to the 2 year old year Reddit post that recommended me to this place. If you see this, Jamie, I was the homie in the Sharks jersey. You the man!

Phenomenal experience! Jamie Gioia helped me in the store. He listened to my preferences and…read moredespite the tons of choices he narrowed them down quickly. After trying only three mattresses I picked one and it's absolutely perfect. Expert salesman, superb experience and I love the mattress. Everything here is offered at a very reasonable price and the store truly has experts who will assist you. Thank you so much!