Buyers Beware‼‼‼ I…read morewent from purchasing a mattress to losing something far more valuable. After a delivery by Mattress Firm delivery people, a valuable personal item went missing from my home. My home was violated in a way I never expected from a retail delivery. What should have been a simple purchase turned into months of stress. What followed was unacceptable -- four months of no real investigation, no accountability, and no urgency. There wasn't even an apology from corporate. Instead, I was met with dismissive comments and implied blame. The store manager, district manager, and corporate leadership failed to take this situation seriously. Endless emails, deflection, and silence made it clear that customer safety and ethics are not a priority here. When I returned the mattress due to how poorly this was handled, I was blindsided again: the adjustable base was suddenly labeled "non-refundable" (never clearly disclosed), and I was charged for "free gift" items at inflated, above-market prices. This company prioritizes profits and commissions over customers. If you value transparency and accountability, shop elsewhere.

5 *****Star service, selection and value! Thanks to Edison, our questions were answered, he was…read moreprofessional, personable and polite. He spent time with us and made the checkout experience quick and easy.

Jatiah helped us and she was the manager at this location. She was helpful, cheerful, not in a rush…read moreand not overbearing which is a huge no, no. I liked her style! Selection is nice. We were looking for a hallway table and ottoman. We found what we were looking for in the color that worked. That was a huge plus to be able to see a variety of colors and settings so you got an idea of what you were getting. Value is fair and quality good. Now this is not steel or iron furniture which I have so expecting lifelong is an expectation you need to come to grips with. Not saying that this furniture won't last but unless it is steel or iron always expect less. We spent almost $800 bucks but it was worth it. Jatiah made it an easy decision to make. Thank you Jatiah!

bought furniture they gave me a monthly payment then uped it a couple of months later . never again…read moredon't buy there David napoleone

Just today we purchased a dishwasher from PCRichards on route 17 in Paramus New Jersey…read more Our salesman was Gerry, a true and Honest gentleman. There was no problem finding the appliance and setting up an installation appointment. We look forward to Wednesday, when we can use it and stop washing dishes. We will definitely look for Gerry the next time we need another appliance. Thanks Gerry. Mrs.Stern

I bought a friedrich air conditioner last year..a costly unit.... and it stopped cooling. I called…read morepc richard to address concern since it is still under the extra warranty I purchased. The representative told me I had to schedule service before warranty would allow replacement. The rep said he scheduled the service which he did not. I am now entering day number 6 without ac in my bedroom. This is unacceptable and really bad business. I will not be buying from pc richard any more. The warranty is a joke. The rep I had the misfortune of dealing with is an idiot. And the way they pounce on you when you walk into the store is an indication they care only about a sale not about the service or customer. Shame on you pc richards.

My parents purchased two recliners and a reclining couch from Raymour & Flanigan in February 2024…read moreand also paid for the Platinum Protection Plan to ensure long-term coverage. Unfortunately, less than a year later, all pieces were already pilling and fraying, which is unacceptable for furniture at this price point. The furniture looks like it's a decade old. One recliner's motor stopped working. In July 2025, a technician came out to inspect the chair and said a replacement motor needed to be ordered. When he returned in August, he arrived with the wrong motor and, rather than ordering the correct part, told us he would "make it fit" and forced it into the recliner. That repair failed. My mother reached out again in November, and another service appointment was scheduled, but the technician did not come out until over a month later, in December. At that visit, the technician explained that forcing the incorrect motor had stretched the wiring and caused the wires to pull out. He took photos and advised that if the recliner had not been unplugged, it could have caused a fire. He himself was shocked that another tech would have done this, knowing the risk it posed. On January 8th, my mom received an email stating that the correct motor part was still unavailable. As a result, this recliner has now been broken for months, despite being fully paid for and covered under warranty. We've submitted multiple service requests and emails documenting these issues, and nothing has actually been addressed yet. There were times we had to put in 3 or more requests before even getting a reply at all. For comparison, we own a chair from Bob's that is 10 years old and remains in far better condition than this set. I am extremely disappointed in both the quality of the furniture and the lack of follow-through on warranty service. Given the repeated delays, failed repairs, and documented safety concerns, I am hoping someone from Raymour & Flanigan customer care or management will reach out to review my mom's case and provide a prompt resolution.

I love this location. everything is clean, spaced out, priced well, and lots of inventory. Loads of…read moreparking and hours are good. Despite being a discount store they provide financing and on the spot credit report lookup. They also have bathrooms for customers

So far - So good. After many trips to the store and being…read moreunable to decide, I finally chose my bed. I have delivery scheduled in 2 days so I will update my review then. I first met with Mike who was extremely helpful, knowledgeable, and friendly. However, every time I went back he wasn't there. Alex helped me each time thereafter and he was great! He wasn't trying to sell me the most expensive bed and seemed to be very honest with his answers and opinions. This was a big investment so I am happy he made the experience a very pleasant one! I will add pics when I receive the bed! Hopefully the rest of the process will go as smoothly as the purchase!

I had a really pleasant experience with a gentleman named Alex who helped me find what I was…read morelooking for within my price range. He was knowledgeable and made the process very easy for me!

I've had numerous companies clean my carpets including Stanley Steamer and J Fried. Certified's…read morepricing was much better and they did an excellent job. They didn't push to have my purchase enhancements than I did not need. Their tech, Bobby, was very professional and efficient. I recommend them and will use them for my next cleaning.

I had an amazing experience with the service. On time and respectful. I totally recommend their…read moreservices to everybpdy.

We had a great experience with Josephine. She knew exactly where to direct us, provided excellent…read morerecommendations to items we searched for, kind, friendly, knowledgeable, and extremely helpful. We took all her furniture suggestions and purchased a sofa, chair, bed, mattress, pillows and lamps. Could not say enough about the selection and her sales professionalism. Thank you !!

Do not. I repeat. Do not buy a mattress from this store. It is not a mattress store. It is a…read morefurniture store. Don't make the mistake I did. 8 years ago. I was obviously 8 years younger so not as smart as I am right now. 8 years ago I was in the market for a new bed and bed frame/furniture. I have always bought my couches from raymour and flanigan so I figured it would be a good idea to buy a mattress from them as well. They do have a lot of mattresses for sale so I figured why not. Back then we did not have the tools that we have now for research like AI. So I kind of just bought a mattress that felt comfortable and was expensive. I don't like buying cheap stuff. So I ended up buying a bed frame and a mattress for about $5,000 for all. I will admit that the bed frame and furniture that matches for my bedroom is beautiful. Like I said, Raymore is good for furniture. Onto the mattress. They have a warranty that if you buy one mattress you get 120 days and if you don't like it, you can exchange it for anything of same value or more money. After about a month with the mattress my back was hurting so I wanted to return it. They let me return it and I ended up buying a mattress that was $2,000 more because I thought it would be more comfortable. I was wrong. It was actually more uncomfortable. They would not let me return the second mattress so I was stuck with it. Now I have a $7,000 mattress that I don't like. So whatever we live with it. This was 8 years ago like I said. About 5 years into the mattress I started receiving terrible neck pain. I did not now it was from my bed at the time so I just lived with the neck pain. After about 3 years I figured out that it was my mattress. I called Raymore and said the mattress is giving me neck pain. Does it have a warranty? They said absolutely it has a 10-year warranty. Will come check it for you to see if it has sunk. They sent out a guy he came and measured the bed and sure enough the bed sunk. I called them they said I could return it. I just have to get it cleaned because there was a couple stains on the mattress. I paid $120 and got the mattress cleaned. Meanwhile this took about 6 weeks for the whole process dealing with Raymore, etc. only for them to come back to me and say they will not take the return because there's stains on the mattress and because it was 8 years old it's out of warranty. When I first started calling them they said it was in warranty because it was a 10-year warranty. I had to do with about five or six different people because no the same ever picked up the phone. I ended up going to mattress firm to buy a brand new mattress. It was such a better experience than dealing with raymour. I could go on and on about this subject. All I'm going to say is only go to Raymore to buy couches. Do not buy mattresses from them. End of story.

I purchased a light-colored sectional and matching console from Modani in Paramus. Upon delivery…read moreand unboxing, almost every piece had visible stains and damage. Following the sales representative's instructions, I contacted customer service and submitted photos and videos documenting the issues. They arranged for a third-party cleaning service, which initially seemed like a reasonable solution. However, the experience quickly declined. The cleaner arrived dragging a steamer across a sidewalk covered in melting snow and salt, then entered my home wearing only flimsy shoe covers, leaving wet, dirty marks all over my hardwood floors. The equipment itself also left marks. While he addressed some of the stains on the sectional, he completely ignored the console, which had clear discoloration on the corners--similar to wear caused by repeated handling in the same area. He took photos and said he would report back to customer service. After that, I received no follow-up. When I reached out, I was told that my claim was no longer valid because it fell outside the 30-day reporting window--even though they were supposed to follow up with a resolution regarding the console and failed to respond. I was also told that the discoloration on the console was merely "the customer's perception," based on the cleaner's feedback. Overall, this was a frustrating experience. While the products may look appealing, the lack of accountability, poor communication, and dismissive customer service make it difficult to recommend this company.

I rarely leave reviews, but this experience deserves to be shared…read more I purchased a bed frame from Modani (William King Bed, Gray) for over $2,000, expecting quality and durability i was used to from their products. Within approximately two years of normal use, the bed began to show significant structural failure. Multiple metal support legs bending and buckling at the connection points, and the platform boards warping, making the bed unstable and unusable. I contacted Modani and provided photos. In their response, they acknowledged that structural failure under normal use is not expected. However, they refused to offer any type of solution--no repair, replacement, or store credit--solely because the item was outside of their warranty period and has been discontinued. So essentially, a $2,000+ bed failed prematurely, and their position is that the customer is fully responsible and with no recourse. No offer of store credit, repair, partial refund nothing. This was especially disappointing as I am a repeat customer and have purchased multiple items from them. I expected a company that positions itself as high-quality to stand behind its products. Buyers should be aware that once you are outside their warranty window, you may be left with no support--even in cases of clear structural failure.

I bought the 2002 Duxiana bed. This was about 20 years ago. I can tell you what will happen to the…read morebed. It was insisted I buy the $1000 extra top pad but admitted it was UNNECCESSARY for the bed. I have all of the details in writing and the letters bec had read on twitter that the company will try to take down these reviews- Long story short, DO NOT buy anything from this company. If you read the one star complaints, I can CONFIRM, you will find exactly what I would have written here. It is exactly my story, different store. The bed is not worth it and the warranty is a scam. Also search twitter or just around you will see the same. The bed with little use in a few years develops pockets that don't spring back. Every little thing I tried to say they countered with " you didn't use the pad so we don't know if its covered" or anything they could to get out of the warranty, they ended up sending someone and not following up. Please. The pad wasn't even necessary. I was sold by advertising display the name etc. DO NOT BUY.

From the owner: The only way to truly experience The DUX® Bed is to lie down on one. Imagine waking up each morning…read morerested and rejuvenated. It's possible with The DUX Bed. You spend an average of seven hours sleeping each night, so why settle for anything less than a quality, luxury mattress from DUXIANA. Your best night's sleep is possible with a DUX therapeutic mattress. Based on advanced technology, the durable luxury beds last up to four times longer than any other beds on the market thanks to interchangeable spring cassettes and quality materials. Make an informed decision about where you spend a third of your life and try The DUX Bed.

Run, don't walk to another furniture store. Poorly crafted furniture (the cushions don't fit…read moreproperly on the couch) Smug customer service (you ordered the wrong fabric; your fault, not the designer in the store that worked with you). I'm very sorry to have spent nearly $10,000 dollars and ended up with furniture that looks like it came from a garage sale.

My husband and I recently moved so i wanted to visit this store and start to get some ideas on how…read morei would like to furnish our first home. I didn't realize that they also sold mattresses at this location. They had an entire huge showroom of just beds. Ironically we were in desperate need of a new bed and box spring so it was perfect that we dropped in! We wound up purchasing an excellent new mattress thanks to our very helpful sales associate. I cant wait to return for the rest of our furniture! =)