Buyers Beware‼‼‼ I…read morewent from purchasing a mattress to losing something far more valuable. After a delivery by Mattress Firm delivery people, a valuable personal item went missing from my home. My home was violated in a way I never expected from a retail delivery. What should have been a simple purchase turned into months of stress. What followed was unacceptable -- four months of no real investigation, no accountability, and no urgency. There wasn't even an apology from corporate. Instead, I was met with dismissive comments and implied blame. The store manager, district manager, and corporate leadership failed to take this situation seriously. Endless emails, deflection, and silence made it clear that customer safety and ethics are not a priority here. When I returned the mattress due to how poorly this was handled, I was blindsided again: the adjustable base was suddenly labeled "non-refundable" (never clearly disclosed), and I was charged for "free gift" items at inflated, above-market prices. This company prioritizes profits and commissions over customers. If you value transparency and accountability, shop elsewhere.

I worked with Mark and he was very helpful. He explained the differences among all the different…read morebrands and levels of mattresses. And I didn't feel undue pressure to make a decision quickly.

Came here looking for furniture, but i guess nothing piqued my interest. I guess the style and the…read moreinventory that they were carrying didnt suit me...

Jatiah helped us and she was the manager at this location. She was helpful, cheerful, not in a rush…read moreand not overbearing which is a huge no, no. I liked her style! Selection is nice. We were looking for a hallway table and ottoman. We found what we were looking for in the color that worked. That was a huge plus to be able to see a variety of colors and settings so you got an idea of what you were getting. Value is fair and quality good. Now this is not steel or iron furniture which I have so expecting lifelong is an expectation you need to come to grips with. Not saying that this furniture won't last but unless it is steel or iron always expect less. We spent almost $800 bucks but it was worth it. Jatiah made it an easy decision to make. Thank you Jatiah!

As soon as I entered the store I was approached by Jamel. I had anticipated a difficult time making…read morea decision about what kind of TV to buy to replace the one that had conked out but he took me straight to the department, pointed out the different ones and their features. With plenty of information as well as looking at floor models, the process was quick and easy. The service following delivery was great, as well.

I rarely write reviews, but this experience warrants one so other customers can make an informed…read moredecision--especially given that this store is repeatedly described as a "flagship" location. Sales Experience (October) My wife and I initially visited the Paramus store and worked with two different sales associates who provided inaccurate information and offered no real expertise. We were told every appliance on the floor was the "best option," with no meaningful guidance. Frustrated, we left and visited the West New York location instead. Shortly after, the Paramus appliance manager called us, apologized, and personally asked us to return--assuring us he would take care of everything. Based on that assurance, we returned and purchased four appliances (three GE Café and one Whirlpool refrigerator), totaling nearly $9,000. Paid Pre-Installation Check -- $50 Wasted We paid $50 for a pre-installation check to ensure everything was ready. This service provided incorrect information and failed to identify installation issues that later caused real problems. The fee was never reimbursed. We were told "not to worry" because a $250 gift card would offset the inconvenience. First Delivery & Installation Issues I took a full day off work for the first delivery window (12-4 PM). The crew didn't arrive until 6:15 PM and didn't leave until 9:15 PM. Problems during this delivery: I was charged to modify an emergency shutoff valve behind the dishwasher--without being told it was installed incorrectly The GE Café range was defective (error codes, constant beeping, would not heat) The GE Café dishwasher arrived with a broken component, which we only discovered after the installers left due to the late hour Follow-Up & Replacement To their credit, the appliance manager agreed to replace both appliances instead of sending a technician--mainly because GE service was significantly delayed. We were fortunate we delayed installation until after Thanksgiving; hosting a holiday with a broken oven would have been unacceptable. Second Delivery & Additional Costs A second delivery required me to take another full day off work. This installer confirmed the emergency shutoff valve should never have been placed behind the dishwasher. As a result: $120 paid to the first installer $250 paid to relocate the shutoff valve correctly $50 paid for the failed pre-installation check Total out-of-pocket cost due to their errors: $420 While I received a $250 gift card and a $250 credit, only $130 actually offset my costs, meaning I still absorbed most of the expense--despite spending nearly $9,000. Overall Impact Two days taken off work Incorrect pre-installation inspection Defective brand-new appliances Improper installation requiring paid correction Significant time spent coordinating fixes What was most frustrating was being told by the general manager that this was "the best that could be done," while continuing to reference the original gift card--despite the fact that it was issued for early failures that were not my fault. Bottom Line This experience permanently damaged my trust in the Paramus location. For a purchase of this size, the service failures, misinformation, and lack of accountability are unacceptable. I will not do business with this store again and strongly recommend others proceed with caution.

My parents purchased two recliners and a reclining couch from Raymour & Flanigan in February 2024…read moreand also paid for the Platinum Protection Plan to ensure long-term coverage. Unfortunately, less than a year later, all pieces were already pilling and fraying, which is unacceptable for furniture at this price point. The furniture looks like it's a decade old. One recliner's motor stopped working. In July 2025, a technician came out to inspect the chair and said a replacement motor needed to be ordered. When he returned in August, he arrived with the wrong motor and, rather than ordering the correct part, told us he would "make it fit" and forced it into the recliner. That repair failed. My mother reached out again in November, and another service appointment was scheduled, but the technician did not come out until over a month later, in December. At that visit, the technician explained that forcing the incorrect motor had stretched the wiring and caused the wires to pull out. He took photos and advised that if the recliner had not been unplugged, it could have caused a fire. He himself was shocked that another tech would have done this, knowing the risk it posed. On January 8th, my mom received an email stating that the correct motor part was still unavailable. As a result, this recliner has now been broken for months, despite being fully paid for and covered under warranty. We've submitted multiple service requests and emails documenting these issues, and nothing has actually been addressed yet. There were times we had to put in 3 or more requests before even getting a reply at all. For comparison, we own a chair from Bob's that is 10 years old and remains in far better condition than this set. I am extremely disappointed in both the quality of the furniture and the lack of follow-through on warranty service. Given the repeated delays, failed repairs, and documented safety concerns, I am hoping someone from Raymour & Flanigan customer care or management will reach out to review my mom's case and provide a prompt resolution.

I love this location. everything is clean, spaced out, priced well, and lots of inventory. Loads of…read moreparking and hours are good. Despite being a discount store they provide financing and on the spot credit report lookup. They also have bathrooms for customers

So far - So good. After many trips to the store and being…read moreunable to decide, I finally chose my bed. I have delivery scheduled in 2 days so I will update my review then. I first met with Mike who was extremely helpful, knowledgeable, and friendly. However, every time I went back he wasn't there. Alex helped me each time thereafter and he was great! He wasn't trying to sell me the most expensive bed and seemed to be very honest with his answers and opinions. This was a big investment so I am happy he made the experience a very pleasant one! I will add pics when I receive the bed! Hopefully the rest of the process will go as smoothly as the purchase!

I had a really pleasant experience with a gentleman named Alex who helped me find what I was…read morelooking for within my price range. He was knowledgeable and made the process very easy for me!

great job in every way! Very dirty recliners and area rugs. Post naughty puppy clean up!read more

I had an amazing experience with the service. On time and respectful. I totally recommend their…read moreservices to everybpdy.

We had a great experience with Josephine. She knew exactly where to direct us, provided excellent…read morerecommendations to items we searched for, kind, friendly, knowledgeable, and extremely helpful. We took all her furniture suggestions and purchased a sofa, chair, bed, mattress, pillows and lamps. Could not say enough about the selection and her sales professionalism. Thank you !!

One of the most horrific customer experiences i ever had with any retail…read more You only know how good the company you are dealing with when something goes wrong. the frame on the sectional was broke and under warranty. 5 weeks of phone messages and no returned calls. I had to go in person to get assistance. They came to replace the poece and didn't have it on their truck. Another wasted day. 17 phone calls to get this fixed and a total of 2 months and 1 week. The phone systems are all automated and you can't speak to anyone. never had a customer service failure at every level in this organization and it wasn't just one mix up it was from start to finish. And i still don't have the replacement piece Stay away from this furnitire company unless you want a headache if i can give it a zero i would

I purchased a light-colored sectional and matching console from Modani in Paramus. Upon delivery…read moreand unboxing, almost every piece had visible stains and damage. Following the sales representative's instructions, I contacted customer service and submitted photos and videos documenting the issues. They arranged for a third-party cleaning service, which initially seemed like a reasonable solution. However, the experience quickly declined. The cleaner arrived dragging a steamer across a sidewalk covered in melting snow and salt, then entered my home wearing only flimsy shoe covers, leaving wet, dirty marks all over my hardwood floors. The equipment itself also left marks. While he addressed some of the stains on the sectional, he completely ignored the console, which had clear discoloration on the corners--similar to wear caused by repeated handling in the same area. He took photos and said he would report back to customer service. After that, I received no follow-up. When I reached out, I was told that my claim was no longer valid because it fell outside the 30-day reporting window--even though they were supposed to follow up with a resolution regarding the console and failed to respond. I was also told that the discoloration on the console was merely "the customer's perception," based on the cleaner's feedback. Overall, this was a frustrating experience. While the products may look appealing, the lack of accountability, poor communication, and dismissive customer service make it difficult to recommend this company.

I rarely leave reviews, but this experience deserves to be shared…read more I purchased a bed frame from Modani (William King Bed, Gray) for over $2,000, expecting quality and durability i was used to from their products. Within approximately two years of normal use, the bed began to show significant structural failure. Multiple metal support legs bending and buckling at the connection points, and the platform boards warping, making the bed unstable and unusable. I contacted Modani and provided photos. In their response, they acknowledged that structural failure under normal use is not expected. However, they refused to offer any type of solution--no repair, replacement, or store credit--solely because the item was outside of their warranty period and has been discontinued. So essentially, a $2,000+ bed failed prematurely, and their position is that the customer is fully responsible and with no recourse. No offer of store credit, repair, partial refund nothing. This was especially disappointing as I am a repeat customer and have purchased multiple items from them. I expected a company that positions itself as high-quality to stand behind its products. Buyers should be aware that once you are outside their warranty window, you may be left with no support--even in cases of clear structural failure.

I bought the 2002 Duxiana bed. This was about 20 years ago. I can tell you what will happen to the…read morebed. It was insisted I buy the $1000 extra top pad but admitted it was UNNECCESSARY for the bed. I have all of the details in writing and the letters bec had read on twitter that the company will try to take down these reviews- Long story short, DO NOT buy anything from this company. If you read the one star complaints, I can CONFIRM, you will find exactly what I would have written here. It is exactly my story, different store. The bed is not worth it and the warranty is a scam. Also search twitter or just around you will see the same. The bed with little use in a few years develops pockets that don't spring back. Every little thing I tried to say they countered with " you didn't use the pad so we don't know if its covered" or anything they could to get out of the warranty, they ended up sending someone and not following up. Please. The pad wasn't even necessary. I was sold by advertising display the name etc. DO NOT BUY.

Amazing store, fantastic service and the best night's sleep ever! Thank you Juliana I am so happy…read morewith my bed now it's hard to get out of it!! The best mattress ever - and forever!! Great design and the best night's sleep you can get!!

Run, don't walk to another furniture store. Poorly crafted furniture (the cushions don't fit…read moreproperly on the couch) Smug customer service (you ordered the wrong fabric; your fault, not the designer in the store that worked with you). I'm very sorry to have spent nearly $10,000 dollars and ended up with furniture that looks like it came from a garage sale.

My husband and I recently moved so i wanted to visit this store and start to get some ideas on how…read morei would like to furnish our first home. I didn't realize that they also sold mattresses at this location. They had an entire huge showroom of just beds. Ironically we were in desperate need of a new bed and box spring so it was perfect that we dropped in! We wound up purchasing an excellent new mattress thanks to our very helpful sales associate. I cant wait to return for the rest of our furniture! =)