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Futonland

5.0 (1 review)
Open • 10:00 am - 7:00 pm

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4 years ago

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Mattress Firm Jersey City

Mattress Firm Jersey City

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how is it a bed that is brand new not even a year old yet having issues!!!!!!…read more do not waste your time at mattress firm go elsewhere!!!!!!! on top of everything they are telling me its not covered under the warranty that its normal wear and tear...... not even a year old and its normal???????? again go somewhere else dont waste your time!!!!

Mattress Shopping is an inevitable and miserable experience, so I certainly went into this with…read moredread. I showed up and explained that I had slept on a mattress that I liked (with make/model info), but that the price was strangely low and I was wondering if they could direct me to the higher-end version. This request was ignored, as was my price point. I also explained that I wanted a plush mattress. The sales person proceeded to walk me around and point to all of the plush mattresses. I can read the word "plush" so if you're going to accompany me you need to offer some information or a service that I cannot figure out on my own. Once I narrowed down my choices to a "top 3" list, I began photographing the tags so that I could go home and research them. There seemed to be info missing on the tags (model #) but the salesperson said the tags had all the info, which seemed odd since several of them seemed to have the same names at different prices. I tried to get some clarification, asking "what's the difference between mattress A and mattress B?" The salesperson read the tag to me "well this one has 800 coils, and this one has 900." That is not helpful. Don't just read the tag to me, tell me why I care about 100 extra coils. I understand that they are working off of commission, but there was a clear loss of interest when I said I was going to go home and research them before I made a $1500 purchase. And thank goodness I did, because the one which the salesperson insisted "a lot of people buy this one" had terrible reviews. I don't care how many people buy it, I care how many people still like it after 6 months, 1 year, + later. If I had a good in-store experience, didn't have to do 100% of my own research when I got home, and reviews matched up, I would go back to the store to purchase and get the salesperson the commission they worked for. If all you do is walk me around like a babysitter, point to beds that say "plush," watch me lay on them, and read the tags to me, I don't care about your commission. I will order online. PS the pillows don't appear fresh.

Futonland - furniture - Updated May 2026

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