Mattress defective from day one! It sunk 5 inches…read more We are average size people. We got full refund!!! Customer service rep in shock when he saw our 3 week old mattress! We got a beautiful black beautyrest top of line mattress with adjustable base for less money but not much less. My lower back is restored!

Terrible mattresses- I bought my first firm mattress and within a week in had body impressions and…read morewas sinking. I exchanged it for a pricier, extra firm one, and now my back hurts and it's again sinking after just a few days. The worst mattresses especially in light of the high price (second one, queen size $2140).

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

Craig seems like a nice enough guy and he let me in without a prior appointment which was great for…read moreme, but the mattress he recommended was too soft for my body type. Woke up with worsening aches and pains after trying out the mattress (Summer field Ariel) for a 4 month period to REALLY BREAK it in, just didn't work for me. Thank you to Craig regardless because he let me return the mattress past the expiration date and was straight up with me. WOULD reccommend since he helped me out with that and gave me suggestions!! THANKS again Craig!

I had a lovely experience at Bob's today while looking for a living room set with my partner. Jane…read morewas extremely knowledgeable and helpful. She was not pushy about ordering items right away but she gave her most honest advice about when to order. The customer service here is phenomenal. Overall this store is very reasonably priced for their furniture. My partner and I are in the process of ordering a living room couch set and mattress / bedroom set. Thank you Jane!

Came in here to purchase and donate some furniture. Staff was nice and friendly. Got what I needed…read moreand left. Since I knew what I was purchasing, told them to just keep it to what I need and not try and up-sale me anything else.

I am really satisfy with the service...very professionals …read more Nice cute spot in the town.......very good prices !!! I will recommend this store for everyone if you want to save some bucks.. They also do Free Delivery.... Thank You JJ Mattress.....

Horrible shop and very bad owner. My friend ordered a mattress three days ago and the owner…read morepromised us to send it to us in two days and charged us $10 more for moving tips. But the mattress was delivered just now after we consistently asked, and my friend had to sleep on the floor for one night. The temper of the owner is really bad. When we asked why he arrived late for more than one day, he was angry and threaten us that we will lost the mattress. Looks he really wanted to hit me and he just dropped the mattress and left. Really don't suggest to buy anything here, dangerous and he care nothing but money.

Raymour has a large selection of furniture and I spent a couple thousand dollars there…read more August 2: find significantly cheaper lamp (exact same lamp) on Amazon. Chat with Sales rep, Charlene, and she transfers me to customer service. Chat same details AGAIN and told she contacted direct ship department. I'll be contacted by email with refund details. August 3: receive email that lamp was shipped by FedEx. Call sales, same discussion and he confirms cancellation. He transfers me to customer service and she says she spoke to her manager. I can return my selection (the lamp) using a return FedEx lamp I'll be sent. August 6: lamp arrived, called customer service. "We don't usually provide FedEx return label but I've contacted the Direct Ship department. You should be contacted in a few days about the return." Seriously Raymour!!!! This is how you retain good paying customers in this environment? Frustrating but more disappointing.

Basically a great experience shopping for new furniture. Salesperson was professional and helpful,…read moregiving suggestions as to bundle various furnishings, which was great! Purchased a nice living room set that is functional and comfortable! Will shop there again for our dining room set and TV stands. Thank you!

I purchased a frame here about 6 years ago which I absolutely love. I also purchased a sofa…read more However I purchased a queen size set a month or so ago and it looks as though the items are refurbished. I noticed many spots where it seems they spray painted and others looks like a marker was used to hide imperfections.

Customer service was paramount. The salesman provided extraordinary service in every aspect of the…read moresale. The delivery process was on time and went smoothly.

how is it a bed that is brand new not even a year old yet having issues!!!!!!…read more do not waste your time at mattress firm go elsewhere!!!!!!! on top of everything they are telling me its not covered under the warranty that its normal wear and tear...... not even a year old and its normal???????? again go somewhere else dont waste your time!!!!

Mattress Shopping is an inevitable and miserable experience, so I certainly went into this with…read moredread. I showed up and explained that I had slept on a mattress that I liked (with make/model info), but that the price was strangely low and I was wondering if they could direct me to the higher-end version. This request was ignored, as was my price point. I also explained that I wanted a plush mattress. The sales person proceeded to walk me around and point to all of the plush mattresses. I can read the word "plush" so if you're going to accompany me you need to offer some information or a service that I cannot figure out on my own. Once I narrowed down my choices to a "top 3" list, I began photographing the tags so that I could go home and research them. There seemed to be info missing on the tags (model #) but the salesperson said the tags had all the info, which seemed odd since several of them seemed to have the same names at different prices. I tried to get some clarification, asking "what's the difference between mattress A and mattress B?" The salesperson read the tag to me "well this one has 800 coils, and this one has 900." That is not helpful. Don't just read the tag to me, tell me why I care about 100 extra coils. I understand that they are working off of commission, but there was a clear loss of interest when I said I was going to go home and research them before I made a $1500 purchase. And thank goodness I did, because the one which the salesperson insisted "a lot of people buy this one" had terrible reviews. I don't care how many people buy it, I care how many people still like it after 6 months, 1 year, + later. If I had a good in-store experience, didn't have to do 100% of my own research when I got home, and reviews matched up, I would go back to the store to purchase and get the salesperson the commission they worked for. If all you do is walk me around like a babysitter, point to beds that say "plush," watch me lay on them, and read the tags to me, I don't care about your commission. I will order online. PS the pillows don't appear fresh.

A friend recommended Urban Natural to us. In need of a couch, we found the perfect size, color and…read morecomfort level in a beautiful floor model priced for their moving sale. Sales assistant was super helpful, low-key, no high-pressure. A store full of great-looking, made in US quality products. We were so glad we went. Delivery was also seamless, the two gentlemen who brought the couch were on time and careful. Overall a positive experience.

1. Bed: The gaines comfort sleeper bed seems fine although I got the upgraded mattress (Queen…read moreMattress Type × 1) but some guests still require a mattress topper. 2. Seat: the seat sags at the edge of both arm rests because the retractable bed does not expand out to the edges. I told Urban Natural about this and that the only solution i have found so far is to stuff a sheet into the gap where the sofa cushion is sagging as it meets the arm rest. 3. Service: fairly good response from Urban Natural but the moving team damaged two door frames when moving this sofa in and more than a month after alerting Urban Natural there is still no plan for compensation and repair.

Worse mattress place ever. Very pushy staff…read more Allan is worst manager. When I refused to buy mattress, he became very pushy to sell me and rude Will never ever go there. They are rip offs.

Looking for a new mattress! This is a place for you. Sayed and his boss are amazing. They do not…read morepressure you and they meet all your needs. They work with you price wise and explain the differences in the mattresses! MUST GO!!