Right at entering the front door of The Mattress Company in Springfield the service was friendly,…read moreknowledgeable and efficient. The store was neat and tidy with plenty of selection. I was able to purchase a much better quality matress for a lower price than I was expecting. The very next night I was sleeping on my new comfy, cozy, healthy matress. Thank you so very much to The Matress Companty team!!

The Mattress Company has been recommended to us several times, and we were happy with their service…read moreand bed options. Libby is excellent and full of knowledge, and she helped us find the right bed for our needs. I highly recommend The Mattress Company, and we are looking forward to a better night's sleep. Thank you!

Bradley was a wonderful and highly knowledgeable person who helped me select a mattress to replace…read morean old one. He was exceptionally great at his job and highly recommend him on your next mattress. Was able to get me a cap king pillow top in stock and got hit delivered within 24 hours.

My husband and I were looking to upgrade our bed and wanted to take advantage of the Labor Day…read moresale. . . We had the best experience doing that! Laurel helped point us in the right direction because we weren't sure of the firmness we desired and the material of the mattress that we would fall in love with. We had the opportunity to take our time and they were never pushy. Financing helped us buy the bed we absolutely loved. We are so happy and excited to receive our new bed.

Quick to work with flexible with the price and was really flexible with the delivery date last…read moreminute

All around great experience! Lots of options to choose from, and Tim and Matthew were a huge help…read morein getting us set up with the perfect mattress for my wife and I (and the dog of course). It's been a week since our purchase and I feel like a new man. A huge thank you to the crew at NWHF. 10/10 would recommend.

They were so polite and helpful. We weren't looking for fancy and they found us just what we…read moreneeded! We will be back!

What an amazing experience! I've been saving for quite a while for a high end mattress. Julia…read morewalked me through the process methodically and with expertise and great product knowledge. I even came in under budget! Don't waste your time or money anywhere else.

Absolutely unacceptable experience at the Mattress Firm on Coburg Road in Eugene…read more We placed an order totaling $500 for two pillows that required delivery. Before they arrived, our family received pillows as a Christmas gift and ended up loving those. When the Mattress Firm pillows were delivered, we never opened the box. Within a few weeks of purchase, I returned to the store to request a refund. Despite the pillows being unopened, unused, and brand new, the store refused to take them back. What made this experience significantly worse was the behavior of the store manager. She was rude, dismissive, and completely indifferent to the financial impact this had on our family. She refused to be helpful in any way, would not allow me to speak with anyone else or escalate the issue, and essentially shut the conversation down in a hostile manner. Being treated with this level of disrespect while being denied a refund for $500 of unopened merchandise is outrageous. There was no empathy, no customer service, and no professionalism shown. I strongly advise anyone considering shopping at this location to be extremely cautious and to get return policies in writing. Based on this experience, I will never shop here again.

absolutely not a good experience. The salesperson was alone and kept interrupting to go to other…read morepeople, he did not demonstrate the bed and did not tell us that this bed rises in one direction. Up! The bed is dangerous. A person with dementia or some other impairment, or even accidentally, would end up on the floor. The bed would simply dump them. What if they could not get up? This should have been pointed out to us at the point of purchase. Also, a person who needed to sleep in a heads up reclining position would be on a downward slant, which would be uncomfortable and untenable. You couldn't stay there. You would continue to slide downward. When I called the store, the salesperson said I had to pay 250.00, to return the bed. I think this is unfair. The bed is unsafe. He would not give me a supervisor's name or number and says that there is no one in a supervisory capacity he would give me a name or number to. This is wrong!

Worst -- Avoid at all costs The worst customer support of…read moreany business in Eugene. AVOID at all costs.They never once did what they said they would do. Never called when they said they would and never showed up when they said they would. When we made contact they profusely apologized but then turned right around and did nothing to resolve the problem. Extremely frustrating experience. I hate M Jacobs and you should too. AVOID, AVOID, AVOID!!! They made us, two people in their seventies, prepare for arrival of a new mattress. We worked our tailed off and they never showed up or called to tell us why. No consideration what so ever.

Terrible flimsy furniture products and unsympathetic service department office staff!read more

Huge shout out to Daisy for helping me find the right adjustable base to fit my needs and making it…read moreso much Fun!! She made sure I knew exactly what to expect and in the price range that fit my budget. Colby and Russell were kind and helpful and did a great job. Going to sleep great tonight.

My proverbial hat is off to Jenny and the other fine folks at The Mattress Company near Valley…read moreRiver Center in Eugene. I have rarely received better customer service than my recent interaction with them. A bit over three years ago, my partner bought a motorized adjustable frame and mattress. Three days ago, it stopped going up and down. Unfortunately we could not find ANY information, not the purchase date, not the method of payment, and most importantly, as it turned out, no operation manual either. We couldn't even remember the name of the store (although we did recall the location). So, after a false start, we were able to contact the store, who still had the record of our purchase, and was kind enough to email us a copy. I contacted the service company and filled out a lengthy online questionnaire and uploaded it. Turns out the warranty had expired earlier this year in January. So, we called the store again. The gentleman I spoke with suggested I change the batteries in the remote. I questioned this as the remote did light up and appeared to be functional, but he explained that sometimes that will happen but with weak batteries it won't transmit properly. Good to know. So, I changed the batteries. Then the fun truly began. Without the owners manual, what do I do to pair the remote with the bed? I know, I will search for the answer on line. Instead of an answer, I got TWO answers. By this time, the warranty company had received my info but denied our claim since it was out of warranty. The gentleman I spoke with told me how to pair the remote. I followed his directions and it continued to not work at all. So, I phoned the store again. Everyone I spoke with was pretty certain the remote was to blame and not the motor mechanism. So, we ordered another remote. Jenny went out of her way to make sure the remote was obtained from the warehouse the very same day, and so I went there to pick it up, but had the presence of mind to bring the old, presumably bad remote with me. When I arrived at the store, they were expecting me and Jenny had the new remote all ready to go. I asked if they would please show me how to pair the remote since I had been given two conflicting methods. Well, it turned out there was a THIRD method of pairing. By this time, you are probably ahead of me. Sure enough, after we tried pairing the new remote, I had to try the third method of pairing on my old remote. Sure enough, the third method worked, and I didn't have to buy the new remote after all. Jenny and the other two men were almost as happy as I was that I ended up not having to buy anything at all. BUT Jenny did say that, when I got home, if it still didn't work, they would make sure their tech would come out the same day, at a trip charge of just $30, to make sure everything was okay! Well, further assistance wasn't necessary. When I got home, I tried the same pairing method that worked at the store, and sure enough, it worked just fine, saving my partner and I LOTS of money. Jenny and her associates were more concerned with making sure I was taken care of instead of just trying to make a sale, which they easily could have done. I told them I was sorry they had to make a special trip to the warehous to get the new remote, now unnecessary, but they assured me it was no problem. It's been a really long time since I had such excellent customer service when no money exchanged hands. Needless to say, The Mattress Company has more than earned our repeat business, and my partner and I will certainly tell everyone we know that if they are in need of a new mattress or frame, that there was only one place in town that they needed to go. Thanks again, Jenny and your associates. We will never forget your kind assistance.

After returning our Sealy to CostCo (it started failing after one night of use) we tried this…read morelocal store and... We got Great Service! They did not try to up-sell us, just showed us what we asked for then let us explore the store, answering all our questions as we looked. We purchased two mattresses (of different types) both made in the Pacific NW and better quality than we could find elsewhere. From order to delivery they did a great job. BTW, in researching comparable mattresses we ended-up spending less at Doc's as well.

Shout out to Doc's Mattress for giving me the best sleep of my life after purchasing their Firm…read moreSupport Copper Coil, CBD Infused Mattress. What I like is the support, craftsmanship, and beautiful turquoise color (it's so me!!), It is handcrafted in here in Oregon, Eugene, I think, and all of the money stays here. It's a win, win for all. High quality products with a ton of research going into the latest sleep innovations, and it has a 10 year warranty, unbelievable!

This is a locally-owned family business. The people are so nice and helpful. They are people with…read morewhom are easy to work. This store has a wide variety of mattresses, manufactured by many different companies and, also, sell rebuilt ones that they make right there in their warehouse. I highly recommend checking them out when you need a new mattress.

Outstanding service from all the staff. We bought a mattress for our RV and they formed it to fit…read moreour fifth wheel bedroom space. High quality mattress for an excellent price. We also bought "Blue Ice" cool top mattress cover at a great price, Blue Ice pillows to match, and sheet set. We highly recommend them over any other mattress store. Chris and Susie

Our third project with Cen is another 5+ star result. Cen rebuilt our sofa cushions which have a…read moresculptured back edge. They fit flawlessly and are the perfect firmness. Such excellent craftmanship and service!

This was sooo disappointing! I saw on their website how they'd opened a new location after not…read morehaving a brick and mortar and was stoked to get advice and supplies to reupholster my well-used (okay, sadly flat) dining room chairs. I called ahead (several times) but the phone always goes to voicemail directing customers to an email address instead. I didn't leave a message, so maybe what follows is on me? I live over an hour away and planned for this visit. I finally located their "new" address in a row of vacant strip mall stores. I also located their truck, randomly parked on the opposite side of the block, unconnected to anything. How pathetic that their "new" location, posted on their website, is a total bust - an abandoned storefront. Even more pathetic is the disrespect shown to potential customers by not updating the website, voicemail, or even the door of the former site. If I could give them zero stars, I would. Off to Portland....