I visited the store today to buy a pillow for my husband…read more Upon entering the store, there are many beds, set up and ready to sample. Also, there is a good amount of pillows, also ready to sample. The employee working at factory mattress was very helpful and kind. He suggested pillows to my husband, based on the way my husband sleeps, and the bed he sleeps on. We found a bed similar to the one my husband sleeps on, and he started trying pillows. The employee was very kind in determining if each pillow was supporting his neck or putting stress on his neck. The end result was buying the perfect pillow . The pillow was a little pricey, $130 , a good sleep is certainly worth $130. I will definitely be back to the store. Should I have a need. Thank you.

This review is for our sales experience. I highly recommend seeking out Robert Alfieri if you have…read morethe chance. He was professional and personable. He helped guide us to the right bed and has been in good communication since. His knowledge was impressive. He was able to answer the questions we had and I made the purchase with confidence, no buyers remorse. Ask for him if your in the market for a new bed.

I must give UltiMattress five stars for their amazing customer service. I bought a mattress for my…read moreelderly mother and had an issue with it five months later. I dreaded calling them, as I thought I would probably get the run around, as I was not familiar with this company before buying my mother's bed. However, I was delighted that not only was the store manager very responsive, but he coordinated with his boss to get the situation corrected very quickly, and in a very friendly manner. After my experience, I trust UltiMattress.

Update 9/24/2019: Brian Wilson reached out to us and…read moreapologized for the situation. He contacted his supplier and addressed the issue with the supplier so other customers won't have these issues. We went back to UltiMattress after we spoke to Brian. John and Monica helped us pick out another set of replacement mattresses since the first 2 were clearly defective in craftsmanship. Replacement mattresses arrived quickly and everything is great now. Updating the review to 4 stars to reflect Brian's quick response to the situation and his team's excellent customer service! I think my experience was probably a one off. I feel truly grateful that everyone has done everything they can to over correct an issue that was not in their control. I would definitely shop here again knowing that this is an honest business that truly cares about their customers!

We had an excellent experience at Mattress Gallery Direct. The owner, Austin, was incredibly…read morehelpful, knowledgeable, and patient with us. We needed a very specific setup for my husband, especially after his recent surgery, and Austin took the time to walk us through everything without any pressure. What really stood out was how detailed and knowledgeable he is about the products. He didn't just give surface-level information -- he explained the materials, construction, support systems, and what would realistically work best for our situation. That level of insight gave us real comfort and confidence in making the right decision. It was also reassuring to know that our mattress will be manufactured after our order is placed -- not something that's been sitting in a warehouse. That made a big difference to us. I'm usually someone who overthinks larger purchases and second-guesses afterward, but this time I left feeling completely confident in the quality, pricing, and service. Austin also explained the delivery process clearly, and from other reviews it sounds like the delivery team is just as professional as the in-store experience. We're genuinely looking forward to the next step. We also want to sincerely thank Austin for his military service. It means a great deal to our family. Highly recommend.

They gave us great information about the mattresses and didn't rush us into deciding. Very…read morepersonable and informative. Best part they are veteran owned. Our mattress was delivered the next day.

I do not want to ding the store I just want to ding the product. I have tried this mAttress to no…read moreavail. It is NOTHING like the one I tried in the store. I cannot turn over on it due to the depression that shows up when I lie down. Their warranty service is really bad. I could not load the pictures below to their site for warranty coverage even though I could easily locate them here I hate that I have to give the store name but they won't let you review a PRODUCT. Never spend the money for this mattress In my opinion, it is overpriced,their warranty is useless.

Selection great, customer service no. Long story short the manager will not help you with any kind…read moreof paperwork. Will not listen to any questions you may have and be told he can't do anything. The manager is the stereotypical sleazy mattress salesman. Go across into wolf ranch.

We went to this location today on a whim to get our granddaughter a new mattress. I have to say…read moreMike Wilson was phenomenal. He was so informative, helpful , and friendly that we are ready going back later to get a mattress for us in the master bedroom. Thank you Mike for being so helpful today! Signed Rose, Earnest, and Mikaela!

Nov 22, 2025 review: ---…read morePlenty of mattress options of firm, medium type. They usually keep the good brand mattress on display like Sealy, stern and foster, tempur-pedic, Nov form. Staff was generous and let you sit, lay down on the bed. Pretty good place to try out your options.

The service here was exceptional. We had trouble getting connected to the right online financing…read moreportal and they went the extra mile helping us straighten it out. We LOVE that mattress too!

Bought one of their top of the line organic mattress from them in 2016. Mattress and purchasing…read moreexperience was great and we loved the mattress. However some of the springs have just started popping up and the mattress is extremely uncomfortable now. We have a section that is raised about 1-2" above the rest of the height of the mattress. I just started the warranty process so I'll update my review when an outcome is reached.

BEST CUSTOMER SERVICE !! JAMES IS ABSOLUTELY WONDERFUL!!…read more My girlfriend and I went in casually to scope out prices on a new frame while after eating food next door. First off I wanna say I'm not the kind of person who likes to be bombarded with sales pitches and fake ness. James' humbling approach was excellent, very friendly and personal. I had no intention of buying anything during the visit, but hours later after hearing all of his knowledge on beds/frames and his patience to working with us figuring out what products are best suited for us, we purchased the frame! We will be back to purchase a new mattress from him or even sooner to check in and hear the latest story on his eccentric mother!

I met with Travis and he was a joy to work with. He helped me pick out a mattress and box spring…read moreI'm so glad I called him this morning. Thank you Travis. Carolyn West

This is a nice family owned business, I purchased the queen sized phoenix pillow top mattress and I…read morelove it! The salesperson was kind and informative, let me make my own decision no pressure. I recommend Austin Discount Mattress.

Exceptional customer service! Beat big box store prices. Monica was so nice and didn't pressure us…read more Lots of great floor models to try out. Delivery was on time and went smoothly.

Manny knocked it out of the park and gave me a great deal on a FIRM mattress and box spring set…read more They even set me up with some of their amazing pillows and provided the rails for my box spring. Delivery was the next day and even the delivery guys were very accommodating. The delivery guys noticed a slight tear in the box spring and immediately set up an order to replace it. I was fine with it but they insisted it be replaced. Manny was so dedicated to providing the best experience he even called me the next day to follow and remind me that I had 30 days to try out my mattress and wanted to make arrangements for the next day delivery of the replacement box spring. Honestly, this was the best experience I ever had buying a mattress set as most places are very high pressure/ sell you the most expensive set. But Manny worked within my price range and still provides white glove customer service. Highly recommend!!!

My boyfriend and I are appalled by how we were treated in the Georgetown location. We were simply…read morebrowsing around for a new mattress because we were moving and we were looking at the tempur-pedic mattresses because those are our favorite and the sales person came over and told us not to touch them because we couldn't afford it. I have never been told that before at a mattress store, I understand we look young but we were serious buyers and potential, but after that I will never being doing business at that location again. We just said thank you and left. I hope no one else has to experience that.

I purchased a king sized Harmony 1" layer gel memory foam 1" firm high density foam (with 918…read morepocketed coils) mattress from this location. When I initially contacted this location via phone, I was advised that I needed to make an appointment to come to the store; which I did. When I entered the location at my appointment time, I was greeted by a friendly employee. Once I explained the type of mattress I was looking for, the employee helped me narrow down the my options. On the same appointment, I made a down payment on the mattress and had a structured payment plan (interest free) thereafter. Toward the end of the purchasing process, I worked directly with the owner of the establishment; Candace Douglas who is personable and customer centric. Great process from start to finish!

Don't Use "Mattress by Appointment" in RR…read more I am new in Round Rock and went to the above establishment at 1728 North Mays Street Mays because of a business card stating that the owner, Guthrie Shavor, sells mattresses at a 50 - 80% discount. I went there, laid on the mattresses and picked out one that I thought was good. He charged me 600 (one of the cheapest) and delivered it to my duplex the same day. It was extremely uncomfortable and I asked to return it, as many good mattresses are guaranteed and returnable. He asked for pictures proving it was sinking in the middle. I submitted them to the specs he gave me and he asked for more. I said it was sitting on the floor and he said the warrantee won't cover the mattress unless it's on a piece of furniture. A platform bed does not cause the mattress to act differently. He said that he'd get the warranty to me and did not, nor did he stand up for the warrantee. There is no guarantee When I went to see if the warrantee actually stated this, I found that my mattress was a "Golden Mattress", a company from Houston, and the Golden Essence, which I bought from Guthrie for 600, costs $295 new from the factory. He marked up the mattress 200%, or double!!! I see at the bottom of the receipt: "All Sales Final, No Refunds". Guthrie should add "No guarantees, no warranties". This man is unethical, he lied and mislead me and wouldn't back up his product. My back hurts from sleeping on this mattress and I can't afford a new one after I blew $689.50 on this one on 11.12.22. It breaks my heart, as a friend bought me this and wasted his money. I don't want for anyone else to make this mistake. Don't Use "Mattress by Appointment" in RR I am new in Round Rock and went to the above establishment on Mays because of a business card stating that the owner, Guthrie Shavor, sells mattresses at a 50 - 80% discount. I went there, laid on the mattresses and picked out one that I thought was good. He charged me 600 (one of the cheapest) and delivered it to my duplex the same day. It was extremely uncomfortable and I asked to return it, as many good mattresses are guaranteed and returnable. He asked for pictures proving it was sinking in the middle. I submitted them to the specs he gave me and he asked for more. I said it was sitting on the floor and he said the warrantee won't cover the mattress unless it's on a piece of furniture. A platform bed does not cause the mattress to act differently. He said that he'd get the warranty to me and did not, nor did he stand up for the warrantee. There is no guarantee When I went to see if the warrantee actually stated this, I found that my mattress was a "Golden Mattress", a company from Houston, and the Golden Essence, which I bought from Guthrie for 600, costs $295 new from the factory. He marked up the mattress 200%, or double!!! I see at the bottom of the receipt: "All Sales Final, No Refunds". Guthrie should add "No guarantees, no warranties". This man is unethical, he lied and mislead me and wouldn't back up his product. My back hurts from sleeping on this mattress and I can't afford a new one after I blew $689.50 on this one on 11.12.22. It breaks my heart, as a friend bought me this and wasted his money. I don't want for anyone else to make this mistake.