I don't know what happened from the last time we were there, but I was truly & totally disgusted & Frustrated with what occurred there tonight! I've been in the food service business for over 30 years, & I have always loved this place & have always given them the respect & love they deserve, but not tonight.
It started out by not getting the table we requested, they had a 6 top in our space but no one never called us to let us know, that they couldn't accommodate the orginal request.
When we sat, we were greeted by a swarm of servers? It was nice to see but we weren't in the restaurant 5 minutes. The young man who is African American was the star of the show tonight. He didn't speak English but this young man was kind & on point! So we were rushed to place our order of appetizers , so I saw the baked clams,the server told me there were 8 in a regular order, & 12 in a family style order? He asked me if there was a problem & before I could answer, I stood looking at the menu because they were asking 29 dollars for 12 clams? I could not believe they were getting that kind of money for 12 little necks? I'm not usually cheap nor do I question prices, but that is ridiculous!!!
The warm mozzarella was not warm but tough & cold. The calamari were average & under cooked. For the main course, we ordered, Veal Milanese & PapaDella pasta with a Mushroom crème sauce. The Veal was not Milanese, & when I asked the server, you guys don't melt the cheese on the veal?,His answer was, the grated cheese is right there? What the hell was that???The veal was flavorless as was the little bit of salad they give you with Milanese,
The salad Lacked even the slightest of Parmesan shavings. The whole plate was cold. As for the pasta, that too was cold as well, in fact, both plates were sitting at the side of our table, for about 10 minutes before someone took it away, before they re-Served us? Where did they go with the plates, only God knows! We ordered Caesar salad in between the appetizers & the main course, & it lacked flavor & dressing!! BTW,Milanese means melted cheese on top of the cutlets!!! Last time we went, it wasn't a big deal, because they had chopped up fresh mozzarella & they put it with the salad on the side. I ordered lentil soup & it was the only thing that was done properly but they should remember that garlic is a seasoning not an ingredient.
I don't know what has happened here but the place has changed. Maybe it's an isolated incident or it's become an on going problem because the owners are spreading themselves too thin now, with the acquisition of Louie's being their baby now. Quality is always so much more important than Quantity. If every one of your places aren't top notch & aren't serving your customers with the best of service & satisfaction, then having 10 restaurants means nothing! I'm taking a break for now because I'am truly dissatisfied & disappointed. My daughter ordered the 11 dollar sundae for dessert, which was one scoop of vanilla & chocolate cream, with whip cream, & chocolate syrup! I wouldn't have a problem with this, but then my daughter showed me a picture of the sundae the last time we came here, & as she pointed out, the size was very different. It's obvious the waiters or the runners are setting up the desserts. This looks like it was just thrown together & rushed!!!
Sorry but when I spend 300 dollars on dinner, it has to be better, taste better, look better... The bread on the table was even hard, regardless of how long you heated it up!!!!!! read more