Very disappointed and let down in the service and outcome of this detailing company. I hired this company to detail my boyfriend's truck as a gift therefore, I purchased their highest package ($525) this price should have included Full Interior, Exterior, Paint correction, wheel correction, and engine detail. Given that I purchased the highest package and add-ons, I expected top-tier service like what they advertise on their social media (@matrixautodetailing). I arranged to work from home that day to ensure I deliver the keys to the workers that were coming out to work on the truck. After 4 hours of working on the truck, they texted me that the truck was completed so I quickly went to pick up the keys and tip the 2 workers $75. I did not immediately check the truck as I trusted their work based on their Reviews and Social Platforms. After finishing my workday working remote, I was able to go outside and check the truck and I was immediately disappointed and angry that this was what I was left with. I quickly took pictures and contacted them. Please see the pictures attached.
They did contact me back and stated they can come back out to "touch-up" the truck. I normally do not work from home, the initial encounter was an arrangement, therefore, I had to leave work early to meet them back out so they can correct their work. I did express my frustrations and explained that this was unacceptable given that on their social media they do advertise extremely great outcomes and service. I had to leave work early to make sure I came out to get this re-done somewhat up to par with what I believe their top package should look like. I did not enjoy needing to recheck their own work as they are the detailing auto company. Overall, they did end up coming back out and "touched-up" the truck but this needed to be done correctly the first time, without me needing to leave work early, and without needing me to point out all these unacceptable areas of the truck as any professional would have not left the pictures below to a customer who purchased their highest package ($525) that should have included Full Interior, Exterior, Paint correction, wheel correction, and engine detail. Although they advertise great service I personally would not recommend and if you do hire them, please check their work prior to letting them leave. read more