Food: OK. Nothing incredible, and my fiancée found something to her vegetarian liking on the Prix Fixe menu for Valentine's Day (I had the less than spectacular Filet Mignon). Dessert was tasty, and the wine list - as noted in previous reviews - was impressive. So, too, was the decor, less the cheesy helium filled pink/red/white balloons atop the spiral staircase in the upper dining room.
But...I've had better service "dining" at chain restaurants. Applebee's, perhaps, comes to mind...
Not the standard Saturday evening out, I made reservations for 10 pm at Matisse on Valentine's Day. Granted, the 10 pm start time meant that the wait staff was likely tired from a day of serving lovers and anxious to head out the door. That meant, at least, that our order was taken promptly. Unfortunately, that was the only good mark I could give the waiter.
A few notes:
1) This is hardly a big deal, but he wrote down the orders. While ensuring accuracy, for a guy who only had responsibility for four tables (the others had already ordered and were at various stages of their dinners), I expect more from a pompous, French-accented waiter. Especially considering the Prix Fixe menu afforded only limited choices. Good waiters remember, without the aid of pen and paper, the orders of their table long enough to get over to the wait stand and enter them into the computer. Further, his 'system' failed him as he seemingly delivered the wrong plates to the table behind me. (I heard them, along with a third table of diners, mumbling about the poor quality of service).
2) After taking our order, I didn't see him again. I poured my own wine (and sparkling water). All. Night. Long. I don't mind occasionally topping off my own glass - and have done so, much to the chagrin of waiters in far nicer restaurants than Matisse (DC, NYC, London, and elsewhere). But this guy poured the first glass and then disappeared. If I buy a nice bottle of wine, I think it appropriate for the waiter to notice when my glass gets a little empty. I think he may have shown up to deliver our food, but I definitely recall seeing the bus boy more often. Otherwise...he was gone.
I take that back. He did show up twice more. First, to deliver the appetizer. Rather than stepping around the table, he stood next to my fiancée, and reached across her to deliver my plate. She leaned back so as not to get any of her lipstick on his sleeve.
Then, a minute after my lovely lady stood up to go to the ladies' room, he promptly delivered our main courses. He had no idea as to what to do with the napkin that she had carefully placed on the table in front of her, so he put the plate directly on top of it. As the folded napkin prohibited the plate from lying flat, I moved it before he reached across (again) the table to hand me my food.
It wasn't his fault that she has a bladder the size of a pea. And that my food got cold while waiting for her to return is not the issue, either.
He was just genuinely confused as to what to do with the napkin. Suggestion: I've gone to buffet-type brunches at various hotels and the wait staff inevitably jumps at my napkin - whether placed on the seat or on the table - and refolds it for my return. That would have been nice. So, too, would have delivery from the left (or is that just my old school waiter training acting up?).
3) Lastly, and this is getting far too long, not once during our evening did he ask about our meal. Not once. He almost forgot to ask if we wanted coffee at the end of the meal (perhaps hoping we'd vacate the table). I had to call him over once because he turned off the heat (and it was FREEZING sitting next to the window).
I know. They were in a hurry to go home, but the USG found that using temperature swings was inappropriate for enemy combatants. How is it OK to use such enhanced interrogation techniques on clientele of what is so desperately trying to be an upscale restaurant?
On our way out, nobody asked about the quality of the meal. Nobody was at the coat check rack. Nobody thanked us as we walked out the door. Nobody.
The short of it: If Matisse didn't have the ability to maintain service past it's normal business hours (I know, it was Valentine's Day...and offering one more hour brought in quite a few more tables, and some additional revenue - not to be scoffed at during the current economy), then don't stay open past normal business hours. Unless this is the kind of service that they always offer? When I dine at such a place, I expect better service. Maybe the European-minded wait staff is OK with European-minded (read: 5-10%) tips?
I won't go back - though the goat cheese omelet for brunch sounds pretty darn tasty... read more