Natalia R. was so helpful. She helped us pick out all the tile for our new primary bathroom. She…read moregot us samples and was very responsive getting us quotes. Pleasure to work with!

Five of my ten tiles in front of my fireplace have a long crack that runs across them. We…read morepurchased the house when there was a small crack on two of the tiles, but it slowly took over all five on the second row. It irritated me so much that I knew I had to replace the tiles. However, it is a pain to try and match a random tile that was used over 20 years ago. Add to that the size of 13 by 13 and it turns into a miserable Easter egg hunt for the closest match. After figuring out both Home Depot and Menards really do not carry 13 by 13, let alone 12 by 12, as well as not really even being a good match I trekked out to the Tile Shop in Countryside. The sales associate showed me my two options. Two. This was all. Of course they would both also be out of stock and would have to be ordered. The gentleman who assisted me was very helpful and kind. Although he didn't have the supply, he called another Tile Shop that did. He also provided other alternatives, which I truly appreciated. Add that to the fact he was understanding about my plight and this gave me an overall positive view of The Tile Shop.

Summary: If attention to detail matters to you... Look elsewhere. The quality of work was sub-par…read moreand the grout they installed in our shower is failing after only 9 months. The Good: There were responsive in providing an estimate to take my money. The Bad: Basically everything else. The work was obviously sub-par given that grout is failing after only 9 months. The project started 2 weeks after estimated start date and finished 8 weeks after the estimated finish date. In fairness to the contractor, the building engineer caused 3 weeks of the finish time delay. At the final inspection we created a checklist of 6-8 items that needed correction (damaged paint, poor drywall work, damaged glass on the shower door, etc.). The next final inspection corrected 5 of the items and caused 2 new items worth of damage. Rinse and Repeat at least 2 more times.

Hired them for a remodeling job. I was unhappy with the end result. I would never recommend them.read more

My husband and I are currently in the middle of building a house and the many detailed decisions…read morecan be overwheling. One of those decisions is tile selection. We had been to big-box stores and other large tile stores but left without tile and more design confusion. A friend recommended Mid-America Tile in Romeoville -- so off we went one Saturday. We walked into a bright attractive store with lots of bathroom sample displays and options. The sales guy John was great. He walked us through each room that needed tile and gave expert suggestions for combinaitons (floor tile, shower wall etc). He asked great questions and made the desicion making process effortless. He was not pushy and approached it from a design perspective. He spent a long time with us answering a ton of questions -- but we finally got it all done. I would highly recommend Mid-America Tile in Romeoville.

Bad service. Went into the showroom at noon on a saturday. Store closed at 1 but I knew exactly…read morewhat I needed to purchase. Should have been a 10 minute transaction. Had to wait an hour to talk to a sales person. By the time I was finally able to speak w someone in sales, I was basically told to hurry up, we're closing. After all that, had to pick up my tile at elk grove store. Was told that my order was ready to pick up. Showed up at agreed upon time and was told my order wasn't ready. We had to wait while they picked the order. An hour of waiting. When the order was finally picked, there were two different lots of tile with badly matched colors. They had to withhold the order and go back to the manufacturer for more of one lot. When we went back two days later for the remainder of the tile, they could not find my paperwork. Fortunately, we had our copy to show them what we had purchased. So sloppy start to finish. All of this said, I would be a lot more forgiving about the experience had they responded to my email expressing my frustration with their sloppy handling of my order. I got no response whatsoever. Is customer service a thing of the past? Sad to say but it seems like it is just a fond memory for so many business. Next time I need tile, i will shop elsewhere.

Very helpful! Walked in with a few ideas of what we wanted for our kitchen backsplash and Stacy was…read moreable to show other tiles that we might like. We were able to find good tile options that were affordable.

I worked with Donna, choosing tile for our kitchen remodel. She was very knowledgeable and…read moreprofessional. Donna gave a number of options for my back slash. One the tiles she suggested I chose and it's stunning! I have had numerous complements on it. I had a great experience snd would recommend highly.

It's been 4 years and my cabinets still look great. They have a few dents but I easily filled them…read morein the provided wax that works kinda like a miracle. They made a few mistakes on my massive order (it was around $28k of cabinets) but they fixed them all. I recommend Ronnie Q but I also recommend checking his work meticulously to save you both time.

We contacted them within a couple years of having our cabinets because the paint was peeling near…read morethe handles in multiple areas/cabinets. The rep came out and blankly looked at the peeling paint and told us he didn't see anything. It was ridiculous and we'd never ever recommend Orchard Hill to anyone. Not only did the product not last anywhere near as long as it should have, but their rep was not honest nor helpful.

Highest possible thanks and praise to Alan and the nice people at Better Kitchens. They truly went…read morebeyond, delivering even more on a project than I could have hoped for! Grateful to have found them and would 10/10 work with them again on any project. Alan himself is a walking history of kitchen details e.g. hardware and truly seems to love delivering results to his customers. A small group that gives personal service and great results. One of the best home project companies I've ever worked with. Thank you

We had our kitchen redone by Better Kitchens last March and it was a great experience. We don't…read morehave a huge, fancy house, just an average Chicago bungalow but our designer Judy managed to use every inch of our kitchen in ways we never even thought of. I had a lot of ideas as to what I wanted but she was able to improve on them and give me a prettier kitchen than I even imagined. The quality of the cabinets is great. They are so solid and beautiful. My old cabinets were cheaper quality and started falling apart from the insides. These are obviously much better made. Judy was also able to keep me on budget. When I started choosing items outside of my budget she was able to find alternatives that were just as nice but more affordable to me. Her contractor Jim and his men totally gutted my kitchen and redid everything: electric, drywall, floors, cabinets, painting, tiling, the works in about 3 weeks which I thought was pretty amazing. The work was high quality! I have had a lot of work done on my house in the past 20 years and this was the most professional group I have ever seen. They were not satisfied unless it was perfect. I'm just really impressed. I have to say yes, you probably could find slightly cheaper cabinets at Ikea or someplace like that but I honestly do think you get what you pay for. I also don't think you would get near the same help as you would from Better Kitchens. PS - I think they have a photo of my kitchen and you should ask to see it because it is pretty gorgeous if I do say so myself! (I have gray cabinets - yes gray!)

Watch Out Sub Contractors! Nea Maya does not pay or…read morenegotiate change orders. As a Plumbing Contractor in the Chicago Land Area, Nea Maya stuck us with over $20,000 in unpaid change orders. This cost was generously adjusted after we took into consideration of his undocumented grievances just so we could get paid, only to still not get paid for requested work performed. Nea Maya has problems with developing a schedule, understanding their own drawings and designs and trade scope of work. When issues and follow ups on change orders were requested for months went unanswered until time of final payment we were presented of back charges and suspect labor that were not backed up by invoices tickets or warnings. Just vague photos. In 20 plus years of being in this business, Nea Maya and Zach Joseph as the worst general contractors to do business with. If zero stars was an option I would choose a zero. 1 star gives them too much credit.

READ!!! IT MAY SAVE YOU A GREAT DEAL…read more If you need peace in your life, avoid Nea Maya business in general. I bought a home worth more than half a million dollars from Nea Maya but it has been the worst experience of my life. They are completely unprofessional. Once you close on the house, they will stop responding to you. They advertise luxury homes but used cheap products. We have been here since September of 2020 and they still have not completed our punch list. They will lie and give excuses about covid but covid is not stopping them from building new units beside our unit. They will tell you some of the items such as countertops that we chose have life time warranty but we noticed a crack in the countertop and notify them and they came back with it is not covered. This is my fault because we did not inspect before moving in. We just trusted Nea Maya blindly and we learned the terrible lesson from trusting this company. We live in phase two but one of the occupants of the phase one hard to get a lawyer involved before they could respond. First winter in the house, the whole house started leaking. I first noticed the leak on the third floor and notified Nea Maya in December but as usual, they did not respond until February when the leaks has gotten to second floor and first floor and the walls and ceiling are already saggy. Even the floors are bumpy. They blame bad weather and I understand but wondered how other houses did not leak even though they are older. Truth came out when a public adjuster came to inspect and showed us the cheap materials that they used to do a terrible job. Please see photos attached. They installed HVAC system wrongly and did not leave room for contractors to correct their terrible and they will argue with you even though instructions are clear from the HVAC manufacturer. After getting an HVAC company to inspect, they were clear when they said the HVAC system that is supposed to last 20 years can barely last for 5 years with the way it was installed. Your HVAC insurance will also not cover the damage because the builder did not follow the installation instructions. Finally, I am putting this out here in an effort to protect another American from going through this but if you think that this is from an angry customer, take some time to go and talk to other occupants of the so called luxury home that they built on Lincoln and Floral ave Skokie, illinois. If you are buying a property that expensive, I think proper investigation will be a wise thing for you to do. Don't make the same mistake that I made. Think about it, there is a reason that they are not a BBB accredited business.

There's nothing flawless about their work. I had a rehab done on a condo, I could go on about all…read morethe issues and frustrations but this review would be way too long. Their contractors are just pos's like most of the contractors out there. And you know at the end of it Simon had the audacity to say I was lucky that I had my work done when I had because prices just went up 30%. Gtfo

Flawless homes just finished renovating my condo, it was a dump a total gut job. I was extremely…read morenervous and unsure of the process it entails. To take on such a big project. Simon walked me through the entire process and guided me in picking all the beautiful pieces my new home would need. Even when I had doubts about what I chose, I was able to change things until I was happy with my choices. Simon and his amazing team were on time and concise with everything they promised me. I am beyond happy with their work and highly recommend them for all your future home needs. Most important they stayed within my budget and helped make all the right decisions. thank you Simon, Carlos and the entire team.