The tile is fine, but you can purchase tile at a lot of places in the area…read more The customer service is less than stellar, which is disappointing. I purchased product from this company on the recommendation of a general contractor who was refurbishing my bathroom. Although I was supposed to be getting a "contractor" price, the price was no different than retail, but OK... The real disappointment comes months later, when the job is completed and I look to return the over purchased product. Realizing that they have a business to run, I asked to return some of the over purchased product, keep some of it, and purchase some other product. But instead of working with a customer the response was a quick, firm NO- go pound sand. But we would love to have pictures of your finished product that we can advertise to prospective clients. Save your time, and go find another place to do business with people who value your business!

Run. The sales people tell you anything they can to get your order but you are still left a month…read morepast delivery date with no product, no returned phone calls and no explanation. Better off taking your business elsewhere if you actually want to complete your project on time.

Customer service was fantastic and selection is vast it most likely has want your looking for or…read moredidn't realize you wanted. We were referred by our fabricator and found our perfect quartz!

We have been to 5 different warehouses and the customer service here is far superior then any…read moreothers. Jennifer is kind, knowledgeable and patient. All things necessary when making such a purchase. Their selection is big and they accommodated all our needs to see different slabs.

I've never reviewed a company publicly before, but I wish someone had warned me off of Prosource…read more And I wish I could give them 0 stars. My bookshelf was delivered in November of 2024. The finish was uneven, the repair kit was missing and one shelf was missing. Over the following 4.5 months, they have sent me four wrong replacement shelves and each time it gets worse - it's too long, too long and too wide, too long, too wide and the wrong finish. Now they've sent the shelf to a repair place to be cut to the right size, but they sent the wrong finish shelf to be cut. I've been told a regional manager would reach out on remedy for the last six weeks but have yet to hear from anyone. I have to email every week to get a status update and there is no end in sight. Save yourself grief and go somewhere else.

Purchased a small amount of tiles for a repair. They were more than helpful and one of the few…read moreplaces willing to sell a two boxes. Definitely will keep them in mind when I renovate a bathroom.

I am writing to share our positive experience working with your company. Our company, Kitchen and…read moreBath Stone Design, located at 2225 W. North Ave. in Melrose Park, has worked with you for many years. In particular, I would like to recognize Beata for her exceptional help. She has consistently supported us over the years, and ensuring everything is checked and handled correctly. We truly appreciate her ongoing assistance and dedication. Thank you for the continued partnership. Monika Kitchen and Bath Stone Design

Came here on a random Friday afternoon for the first time as we were directed here by the GC. This…read moreplace is amazing. Anything you could ever want as far as stone tile flooring as well is definitely under this roof. On this particular visit that we were coming for tile and countertops. Tile for a backsplash actually. The selection, the choices the variety is frankly overwhelming, however, just pace yourself and you will get through it. The ladies at the counter who were there were very helpful to guide us as well as to help us register what you have to do as soon as you get there. Parking on the street is a little tricky, but you can definitely find some spaces. And it's always free, which is great. This is definitely a one stop shop for these types of needs, especially when you're doing renovation

The return policy at Virginia Tile is about as bad as it gets. Not only was the policy not…read moredisclosed to me at time of purchase, but they charged me a 25% handling fee on an item that the representative in the store mistakenly ordered. They also refused to take back an unopened bag of grout. Besides that, their prices are higher than Floor & Decor.

This is, hands down, the most fabulous tile showroom. I was almost in tears after visiting about 10…read moreother places that sold tile, and some of those places sold things other than tile. Then someone suggested Virginia Tile and it was an epiphany. The sales people are very talented and make suggestions that they then draw out for you to better visualize what they are suggesting and then arrange the tile so you can see the pattern. You can take samples home to ensure that the colors are perfect. If you need tile, do not waste your time with places that have boards with small samples or pictures only, head here.

Very helpful! Walked in with a few ideas of what we wanted for our kitchen backsplash and Stacy was…read moreable to show other tiles that we might like. We were able to find good tile options that were affordable.

I worked with Donna, choosing tile for our kitchen remodel. She was very knowledgeable and…read moreprofessional. Donna gave a number of options for my back slash. One the tiles she suggested I chose and it's stunning! I have had numerous complements on it. I had a great experience snd would recommend highly.

I went to this place with my contractor who recommended them. They have a wide selection of…read moreGranite slabs to choose from. After my contractor and I narrowed down their huge selection to 5 finalists, I took pictures to my wife to get her opinion. She chose her favorite of the 5 but given a picture can be deceiving when it comes to selecting Granite slabs, I wanted her to see it in person before we actually made the purchase. Because we both work during the day, we decided to go on a Wednesday given their website says they're open until 7pm on Wed. We were extremely disappointed after driving over an hour to arrive at 4:45pm and find them closed. We called and Juana, who answered the phone expressed she had just left for the day. My wife explained we had come a long distance, their website says they're open until 7pm and even the door that was locked said they were open until 5pm, yet they are closed at 4:50pm. Her response was "come back tomorrow". We'll never be back and we're insisting our contractor use a different supplier for our new countertops.

I could not be more pleased with the service and selection at American Granite. Their main guy…read moreManny is simply amazing! His knowledge, honesty and fun personality made it a joy in what could be an overwhelming experience! I cannot recommend working with him enough - he is a true gem in the industry and area! He goes beyond helping you navigate the warehouse and showing you options. He has an eye for what might look good and uses his years of experience designing and installing to help you visualize. It's a rare thing to find someone at these warehouses who has that experience! He spent a lot of time with me and was more than happy to offer suggestions. He even taped up my kitchen design on a slab (usually what a fabricator would do) so I could see how it might look and gave me a great price on a slab too. I wish I had more options to use American Granite in my home and cannot recommend them more!

DO NOT USE - POOR WORKMANSHIP AND DISHONEST! We have had the WORST experience with Ultimate Stone…read more They are unprofessional and do not stand behind their poor quality. They also lie - they cancelled our 2nd install the day before and said it was due to Covid. When we asked for photos of the counters to prove they were ready, they admitted they lied and were actually out of town in FL.

Installer drilled one hole in counter top for vanity. Should have been 3, when company was…read morenotified, the installer promptly returned. He then spent 4" screaming at me that it was all my fault, that I told him it only needed one hole, that unless I admitted it was my fault he wasn't going to fix the issue. I was at my daughter's house and had no idea of what needed to be done, nor did the installer ask me any questions except where was the bathroom when he first arrived. Being harassed and abused by an employee is not a way to run a business. Worse, once I contacted Ultimate Stone regarding the issue, they never returned my call even though the Project Manager said she would pass it on to the owner. Customer service is severely lacking at this company.

I cannot say enough wonderful things about Eugene and the work that he and his team did on my floor…read morerestoration. From the quote process to the actual execution of the work, Eugene was informative, fair and well prepared. Work started on time each day and finished according to schedule. I would definitely hire them again.

This was the best flooring experience I have ever had. Eugene came and fixed a botched job by…read moreanother company. He is more than a floor repair person--he is an artisan! Couldn't be more pleased--highly recommend.