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    Emser Tile

    5.0 (5 reviews)
    Closed 7:00 am - 4:00 pm

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    Virginia Tile Company

    Virginia Tile Company

    (22 reviews)

    For us as homeowners, the showroom experience was good. The staff had good suggestions, nice…read moreproducts and good prices. As a do-it-yourself retail customer, we were less happy with the service received during the ordering and buying process. Orders are not placed in the showroom, but in the warehouse office. Using a credit card incurs an additional fee, so we wrote a check and the order must be paid in full for the order to be placed. Parts of our order were backordered and we waited for about 6 weeks for it to be completed. We were not kept informed of the status as various pieces arrived. (Some pieces were delivered broken and these were replaced without a problem) Returns are problematic and not customer friendly. Special orders are not returnable, neither is grout and a few other things. The terms and conditions say returns must be made within 30 days of the order, but our order took 6 weeks. Any returns have a 25% restocking fee. I tried to return a full carton of an in-stock tile and was told that cash sale items are not returnable, but I was allowed to leave the carton on the loading dock rather than taking it back home--a 100% restocking fee. While the company has a showroom open to the public, the infrastructure and terms and conditions for sales seems more appropriate for contractors, not homeowners. Before doing business with this company, read their terms and conditions - consider all sales final. If you need a normal retail experience, shop elsewhere.

    The return policy at Virginia Tile is about as bad as it gets. Not only was the policy not…read moredisclosed to me at time of purchase, but they charged me a 25% handling fee on an item that the representative in the store mistakenly ordered. They also refused to take back an unopened bag of grout. Besides that, their prices are higher than Floor & Decor.

    American Granite - Warehouse entrance

    American Granite

    (13 reviews)

    I went to this place with my contractor who recommended them. They have a wide selection of…read moreGranite slabs to choose from. After my contractor and I narrowed down their huge selection to 5 finalists, I took pictures to my wife to get her opinion. She chose her favorite of the 5 but given a picture can be deceiving when it comes to selecting Granite slabs, I wanted her to see it in person before we actually made the purchase. Because we both work during the day, we decided to go on a Wednesday given their website says they're open until 7pm on Wed. We were extremely disappointed after driving over an hour to arrive at 4:45pm and find them closed. We called and Juana, who answered the phone expressed she had just left for the day. My wife explained we had come a long distance, their website says they're open until 7pm and even the door that was locked said they were open until 5pm, yet they are closed at 4:50pm. Her response was "come back tomorrow". We'll never be back and we're insisting our contractor use a different supplier for our new countertops.

    I could not be more pleased with the service and selection at American Granite. Their main guy…read moreManny is simply amazing! His knowledge, honesty and fun personality made it a joy in what could be an overwhelming experience! I cannot recommend working with him enough - he is a true gem in the industry and area! He goes beyond helping you navigate the warehouse and showing you options. He has an eye for what might look good and uses his years of experience designing and installing to help you visualize. It's a rare thing to find someone at these warehouses who has that experience! He spent a lot of time with me and was more than happy to offer suggestions. He even taped up my kitchen design on a slab (usually what a fabricator would do) so I could see how it might look and gave me a great price on a slab too. I wish I had more options to use American Granite in my home and cannot recommend them more!

    Emser Tile - tiling - Updated September 2026

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