The tile is fine, but you can purchase tile at a lot of places in the area…read more The customer service is less than stellar, which is disappointing. I purchased product from this company on the recommendation of a general contractor who was refurbishing my bathroom. Although I was supposed to be getting a "contractor" price, the price was no different than retail, but OK... The real disappointment comes months later, when the job is completed and I look to return the over purchased product. Realizing that they have a business to run, I asked to return some of the over purchased product, keep some of it, and purchase some other product. But instead of working with a customer the response was a quick, firm NO- go pound sand. But we would love to have pictures of your finished product that we can advertise to prospective clients. Save your time, and go find another place to do business with people who value your business!

Run. The sales people tell you anything they can to get your order but you are still left a month…read morepast delivery date with no product, no returned phone calls and no explanation. Better off taking your business elsewhere if you actually want to complete your project on time.

Unfortunately, "0" stars is not an option…read more.. Came here, per the recommendation of our contractor, because of their selection available. Called the day prior to understand their process and if an appointment is needed, which was confirmed is not. We went to specifically select tile, but was open to view counter material in stock and if we liked something else from what we already picked somewhere else. Walking in, the woman at the front desk "greeting" you, doesn't look up or at you when speaking, rambles off where to find which kind of tile, while continue working on whatever engaged her more than potential customers. We came prepared with cabinet samples and ideas and started browsing around for nearly 15 minutes. Not once, did anyone come by to ask if we need help finding anything or if we have questions. I went to the front desk to inquire about a tile I liked on their website to see if they have it in-store to view. Again, the front desk representative, continued working on whatever was more important, without looking at me, and "explained" where I could find it. When I repeated the location back to her, she spoke over her shoulder without making eye contact, and said "It's somewhere between the 3rd and 4th rack; just look, you'll see it." We decided in that moment, that we'd prefer to NOT buy tile here. To the Management - the people you employ, represent you and your company. Either, training is lacking, or your employees do not value your customers in the same way you do. To the Front Desk employee - when you have a job, that is customer-facing, you need to be engaging and actually look them in the eye when speaking to them. If you do not feel comfortable doing so, you are in the wrong position, and need to apply for something that's at a desk, where you only interact with a computer.

Been here a couple of times to pick up tile and materials for work. Very convenient location in Elk…read moreGrove Village just off of 83 on Pratt. The girls in will call were very friendly and helpful. I used the bathroom and it is extremely clean, smelled good, and is beautifully tiled. The guys in the warehouse were friendly and picked my order very fast. They also have quality products. We use Daltile products on a lot of our jobs and they are quality tiles and they also have a huge selection. DalTile has you covered for all you tile needs from tile, mortar, grout, and even tools.

Super knowledgable, responsive, and easy to work with!…read more He knew the exact name of the type of tile that needed replacement in my bathroom and was fair and reasonable.

Having renovated five homes, we have extensive experience working with contractors. Radek is…read morehands-down the best we have ever hired. Over the last year, he completed projects in four different rooms for us. Every single time, his pricing was fair, his punctuality was perfect, and he kept the workspace spotless. Most importantly, his craftsmanship is flawless. If you are searching for a tile contractor in the Chicago area, look no further. Hire him immediately.

I can't speak on Elaganza at a place to shop/order from, but I can tell you from an employee…read moreperspective, and a moral standpoint, this place is DEPLORABLE!!! My husband worked here for nearly 5 years while drunks, and drug addicts opporated machinery, were promoted, let go, fired for drinking on the job, and just being lazy, and he was CONSTANTLY begging for reviews that never came. He kept taking on more and more responsibilities for no more pay or a better title. He stayed because our family needed some kind of income, he cared about the company, and felt he had job security... Until he was permanently laid off just days before Christmas by some new "manager" who knows nothing of the business. In his time there he was forced to break tiles, and the company as a whole was being investigated by ATF because shipments of tile ended up being shipped to empty lots, and wound up being large quantities of marijuana. The lead sales woman, Trish, is single handedly destroying the Elk Grove Village branch, and letting everyone go who has more time there than her. Towards the end of his employment under them, he was literally having panic attacks going into work because he was so stressed, over worked, and being belittled by Trish's poor demeanor, lack if experience  and terrible attitude. With that being said, I am so grateful for this woman, because she finally let my husband go, he is no longer stressed, and making DOUBLE what he was at Elaganza. If you are looking for a tile company  i suggest finding a more professional company, because this is not it, they are unreliable at best, and purposely neglectful. If you are looking to work here, run!!! Take my warning... As a wife who watched her husband turn into a shell of the fun loving, kind, vibrant man he used to be, please think before you deal with this company who couldn't care less about their staff or customers. And again, thank you Trish, your cold heart got me my loving husband back!!!

From the owner: Eleganza Tiles, Inc. is a nation wide distributor of ceramic, porcelain and glass residential and…read morecommercial tiles. We specialize in modern design tiles. We sell our products through dealers, distributors, designer, and contractors.

The return policy at Virginia Tile is about as bad as it gets. Not only was the policy not…read moredisclosed to me at time of purchase, but they charged me a 25% handling fee on an item that the representative in the store mistakenly ordered. They also refused to take back an unopened bag of grout. Besides that, their prices are higher than Floor & Decor.

This is, hands down, the most fabulous tile showroom. I was almost in tears after visiting about 10…read moreother places that sold tile, and some of those places sold things other than tile. Then someone suggested Virginia Tile and it was an epiphany. The sales people are very talented and make suggestions that they then draw out for you to better visualize what they are suggesting and then arrange the tile so you can see the pattern. You can take samples home to ensure that the colors are perfect. If you need tile, do not waste your time with places that have boards with small samples or pictures only, head here.

Radek was quick with a quote, easy to schedule and offered advice on materials. On the day of…read moreinstallation he was prompt, prepared, and worked efficiently. He did a beautiful job installing our backsplash, we absolutely love it.

Very responsive, came on time, did excellent work-making our shower look like new…read moreKept the workspace clean and completed everything in a very timely manner Would certainly recommend him and will work him again at any opportunity

Gino did a great job regrouting our shower. Very professional. Contacted us the day before to…read moreconfirm our appointment and arrived at the stated time. Shower looks great! Thanks Gino

My kitchen tile floor really needed some attention after years of abuse. I called Gino at Grout…read moreFix and I provided pictures of the area that needed his services. He responded quickly and provided a cost estimate based on an estimate of the square footage I provided. He arrived promptly at the designated time and worked for about the 3 1/2 and brought my floors like they were just installed. Gino was professional and courteous and the final cost was nearly the same as his estimate. Great job and I am completely satisfied.

We recently had our master bedroom completely remodeled, and we couldn't be happier with the…read moreresults. The project included new bathtub, toilet, vanity, tile installation, plumbing work and painting. In addition, The master bedroom and kitchen were painted. The workmanship was excellent from start to finish. Everything was completed with great attention to details. Our new bathroom looks beautiful, modern and functions perfectly! We were especially impressed with the fur pricing and the value we received from the quality of work. If you are looking for a contractor who delivers outstanding results at a reasonable price, I highly recommend them. We would definitely use their services again for future projects!

We had a plumbing issue in our first-floor bathroom that damaged the basement ceiling. Highlander…read moreRemodeling and Painting replaced the tile above the tub and discovered rotten walls behind the old tile. They repaired everything properly before installing the new tile and also fixed the basement ceiling. Great quality work, fair price, and excellent communication. Everything looks brand new. Highly recommend!