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    Waterworks

    3.0 (6 reviews)
    Ultra High-EndKitchen & Bath

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    Porcelanosa

    Porcelanosa

    (1 review)

    Near North Side

    While the merchandise is nice, the customer service falls short. I ordered a faucet and sink which…read moretook 10 weeks to deliver. Not an issue at all. However, I had to continue to contact my sales rep over and over for the following 2 months to ensure there was a modicum of communication to have some insight into delivery date and to coordinate the delivery with my contractor. We set a date for delivery on March 8th and advised that I will have my contractor at my home for the final install. I messaged my sales rep the day prior to the planned delivery date to confirm and was told that I should receive a call from the delivery company. Great. When that didn't happen, I left numerous messages with my sales rep and never received a call back on delivery day. Once the delivery company did call, they inquired if delivery 2 days out would suffice. I advised that I had one person working from home to receive the item and my contractor waiting for the sink/faucet as this was planned with Porcelanosa for more than 2 weeks. The delivery company stated that they received the delivery notice JUST THAT MORNING!!! The delivery company bent over backwards and delivered the items at the end of their scheduled work day as they felt bad for me over the situation. My sales associate at Porcelanosa dropped the ball and, to this day, I have not heard back from them. Not even an apology. J'von, I'm incredibly disappointed. You were so helpful when I entered the showroom then things went downhill as time went on. Loved the sink and faucet but likely will opt for another designer or showroom for my master bathroom project this summer.

    From the owner: The Porcelanosa Group is a leader in the manufacturer of ceramic products, kitchen and bathroom…read morefurniture, as well as architectural solutions ranging from facade systems to advanced materials for ceramic tile installation. Our product catalogue combines contemporary design and functionality, giving companies the ability to create versatile and aesthetically attractive environments. The diversity of designs and textures allows for complete customization, adapting to different contexts and business requirements.

    Studio41 Home Design Showroom - Duravit Display

    Studio41 Home Design Showroom

    (51 reviews)

    $$$

    River North, Near North Side

    I was actually at the 83rd Street location on the south side but this is the only one that pops up…read more You have the most pleasant, knowledgeable, and patient receptionist there. I believe her name is Jadah. She answered quite a few of my questions, as all of the designers were with customers, and was very reassuring that my questions were legit and that I wasn't wasting her time. I can only hope that when I decide to start my project your designers are as wonderful as Jadah!

    Once payment is received - customer service stops. I have defective (not broken, defective from…read moremanufacture) product that I am waiting on replacement for a month. They do not return calls when voicemail is left, when you get a hold of someone - "we'll double check and get back to you". Dave L. (manager in Highland Park store) - spoke once with him, got "I will get back to you". He never did... called him a couple of times and left voicemails - no call back. Karen (manager customer service) - does not call back but if you get. Hold of her - "I will check and let you know"... that does not happen ... until you call again (and get the same response from her) Leslie - sales person - disappeared after forwarding complaint about defective product. In all honesty - Home Depot has much better customer service compared to Studio 41... my next step - filing dispute with credit card company... after a month of waiting ("replacement product is in stock at manufacture warehouse in the US") - I am done with them.

    Waterworks - kitchenandbath - Updated May 2026

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