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    Waterworks

    3.0 (6 reviews)
    Ultra High-EndKitchen & Bath

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    Porcelanosa

    Porcelanosa

    2.0(1 review)
    1.8 mi•Near North Side

    While the merchandise is nice, the customer service falls short. I ordered a faucet and sink which…read moretook 10 weeks to deliver. Not an issue at all. However, I had to continue to contact my sales rep over and over for the following 2 months to ensure there was a modicum of communication to have some insight into delivery date and to coordinate the delivery with my contractor. We set a date for delivery on March 8th and advised that I will have my contractor at my home for the final install. I messaged my sales rep the day prior to the planned delivery date to confirm and was told that I should receive a call from the delivery company. Great. When that didn't happen, I left numerous messages with my sales rep and never received a call back on delivery day. Once the delivery company did call, they inquired if delivery 2 days out would suffice. I advised that I had one person working from home to receive the item and my contractor waiting for the sink/faucet as this was planned with Porcelanosa for more than 2 weeks. The delivery company stated that they received the delivery notice JUST THAT MORNING!!! The delivery company bent over backwards and delivered the items at the end of their scheduled work day as they felt bad for me over the situation. My sales associate at Porcelanosa dropped the ball and, to this day, I have not heard back from them. Not even an apology. J'von, I'm incredibly disappointed. You were so helpful when I entered the showroom then things went downhill as time went on. Loved the sink and faucet but likely will opt for another designer or showroom for my master bathroom project this summer.

    From the owner: The Porcelanosa Group is a leader in the manufacturer of ceramic products, kitchen and bathroom…read morefurniture, as well as architectural solutions ranging from facade systems to advanced materials for ceramic tile installation. Our product catalogue combines contemporary design and functionality, giving companies the ability to create versatile and aesthetically attractive environments. The diversity of designs and textures allows for complete customization, adapting to different contexts and business requirements.

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    Porcelanosa
    Porcelanosa
    Porcelanosa

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    Consumers Supply Company - This is price gouging

    Consumers Supply Company

    4.5(40 reviews)
    1.0 mi•West Loop, Near West Side
    •$$

    Wow. Talk about amazing service and kindness you don't often see anymore. We bought an expensive…read moretoilet from these guys, only to go to install it and find our bathroom had a weird idiosyncrasy that made the toilet incompatible. We packaged it up and drove it back to get a refund only for the toilet to drop while loading it onto the dolly at the store and shatter. The business STILL gave us a refund given the drop was not our fault. They truly went above and beyond. We will absolutely be purchasing from them again when we redo our four upstairs bathrooms if for no reason other than to recognize an ethical business.

    I came here for a furnace ignitor, but I think I'm the one who left out of there ignited! When the…read moreclerk told me the price I told him it was half that price last time I bought one there he said "maybe 20 years ago". It wasn't even half as long. I understand the prices have gone up, but this is gouging! He didn't off price matching or even a discount. Next time do your homework online and call ahead first. I don't even really need this part but I didn't want to get caught with my pants down and I was already there. Oh well. This is ridiculous and I hope I save someone else some money from this ripoff.

    Photos
    Consumers Supply Company - TOTO toilets, Robern Medicine Cabinets & Variety of Vanities

    TOTO toilets, Robern Medicine Cabinets & Variety of Vanities

    Consumers Supply Company - Commercial Toilets/Faucets & Grohe Fixtures

    Commercial Toilets/Faucets & Grohe Fixtures

    Consumers Supply Company - TOTO Tub/fixtures/toilet, Robern Vanity

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    TOTO Tub/fixtures/toilet, Robern Vanity

    Sur La Table

    Sur La Table

    3.9(98 reviews)
    1.0 mi•Near North Side
    •$$$

    We recently attended a cooking class at Sur La Table, and only two couples were enrolled, which…read moremade for a much more personal experience. The facility was clean, and our instructor, Tim, was great--knowledgeable and full of pro tips. Unfortunately, the experience after the class was disappointing. After paying $109 per person, we were surprised to find that we had to stand while eating the meal we had just prepared. We also were not allowed to take any leftovers home. We've attended several cooking classes in Chicago as well as other cities, and every one of them provided seating so guests could comfortably enjoy their meal, as well as take-home containers for leftovers. Not allowing guests to take food home seems unnecessarily wasteful. It's difficult not to wonder whether the leftovers simply end up being discarded or eaten by staff. For the price of the class, providing chairs and take-home containers seems like a reasonable expectation. While Tim and the quality of the instruction were excellent, these two policies significantly detracted from the overall experience. Unfortunately, because of these inconveniences, we won't be attending another Sur La Table cooking class.

    Please do yourself a favor and go book a cooking class right now! You'll have a lovely few hours…read moreand enjoy delicous food, all while learning something new! I took a few business clients for a night of pasta making and on top of all the new pasta knowledge we gained, we truly had such a fun time. They are byob, which is very convenient, and ther is more than enough food to enjoy it at the end of the class. Shoutout to Eric who was such an engaging, fun, and knowledgeable instructor! The store was also very beautiful and has all of your kitchen needs!

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    Sur La Table
    Sur La Table
    Sur La Table

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    Waterworks - kitchenandbath - Updated October 2026

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